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Knowledge Management and ChangeProfessional Interview

Your purpose for this conversation is to gather information on how thisprofessional and his/her organization identifies, acquires and uses essentialinformation. You may need to clarify that you are not cleverly using thisassignment as a sneaky way to get a job interview. The main goal is to relate

many of our book topics and the Baldrige Criteria to the real world.

Requirements: Have a face-to-face meeting . . . at the persons office. See grading rubric. Look professional Answer all of the questions below Type your answers in bold so I can see the contrast between my questions and

your answers I recommend you send your contact a handwritten thank-you note

o with tailored information based on discussiono proofread by others

Your name:

What type of career are you in or planning on going into?

Who did you interview?Name: Title: Employer :What does this organization do?

Address:

Phone #: Email :Date of interview: Time spent with professional?

Questions to AskGeneral1. How did you get to where you are today? (or, What has been your career history?)Note: Except for the last few questions , the word you in the question means the

person you are talking with. So, the question above is NOT asking aboutyour (star MBA students) career path; it is the question you will ask your interviewee .

2. What are your daily responsibilities?3. What are a few of the favorite parts of your job?4. What are a few of the least favorite parts?

Knowledge and Information as ResourcePlease focus on a department or section of your organization that you are most familiarand answer the following questions:5. For this department, what are the main types of information that employees need

to achieve their daily tasks?6. How is this data or information collected and used?

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7. What are a few of the main measures or metrics you and your organization use toevaluate success for this department?

8. What additional measures do you think would be valuable? Why?

9. How do you keep your performance measurement system sensitive to constant orunexpected organizational or external changes?

10. What are two or three of the key information challenges that you anticipate in thefuture?

Organizational ChangePick one of the challenges you mentioned from question 10.11. Why is this challenge important to address?12. What type of change would need to occur for this challenge to be met?13. How could a sense of urgency be created that would boost support for the

change?14. What main resistance do you anticipate?15. How would you go about overcoming this resistance?

The Information Field16. In your experience, is the Information Services/ Technology area involved with

your organizations strategic decisions?17. What do you think every non-IS or IT manager should know about the

organizations IS/IT department ?18. What changes do you think will occur in the field over the next five to ten years?

Why?19. What efforts or systems exist to make sure new knowledge gained by an

employee or a project team is kept and available in the future?

Personal Observations & Advice

20. What are a few of the most common mistakes you have seen employees make atwork?

21. What are a few of the most common mistakes applicants make in interviews?22. What are a few of the most common mistakes applicants make on resumes ?23. In general, what traits do you think most bosses are looking for in their employees? 24. What do you suggest I do to be an attractive candidate (for the type of position I am

interested in)? (optional)

More Info to Seek (optional) 25. *What two (at least) names did your contact give you for future contact? What are

their positions? These should be in the area of your career interest, not

necessarily IS/IT.26. How may contacting them be helpful? What would be your reason for NOTcontacting them?

Your Thoughts27. Would you recommend I continue using this Baldrige-related assignment for this

class? Why or why not?28. Any other additional questions you think I should list?

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29. Your rating of this contact:

1 2 3 4very helpful somewhat helpful neutral not helpful

30. If you were to have a discussion like this again, what three ways will you improveyour next interview?

31. What were the four most interesting things you gathered from this interview?

32. When did you mail your thank you note to this person? Make sure it is error free.Since about 30-40% of these notes I look at have some type of error in it, Irecommend you take your time and have others proofread it beforesending it out.

33. Any other comments?

Copy and paste this into the 2 nd Interview Discussion link or something withsimilar terminology . Remember to (a) click on Enable HTML Creator before youpaste it in and (b) respond to two of your classmates interviews by the deadline.