kenny leverett - cs formsfor public safety and transforming ... public safety. public service....

Kenny LeverettNational Sales Director

2

PROVIDING MISSION-CRITICAL COMMUNICATIONS FOR PUBLIC SAFETY AND TRANSFORMING GOVERNMENT SERVICE DELIVERY FOR 311

PUBLIC SAFETY PUBLIC SERVICE

MOTOROLA SOLUTIONS

April 26, 2011Motorola Solutions Proprietary

Motorola’s Public Service

PremierOne CSR - Government CRM / 311 Solution

Enterprise Asset Management Solution


PREMIERONE CSRWHAT IS CSRCSR IS A GOVERNMENT CRM / 3-1-1 SYSTEM THAT TRANSFORMS GOVERNMENT DELIVERY OF SERVICES AND ACCESS FOR CITIZENS▪ Easier access for citizens to services through phone, web

and mobile apps▪ Improves communications in Departments▪ Faster response to issues▪ Reduces cost for service delivery▪ Increased accountability and transparency▪ Enhanced citizen satisfaction▪ Proactive monitoring of community issues▪ Real time view of government performance with reports

and maps▪ Increased efficiencies with mobile devices for field

workers

© 2014 Motorola Solutions, Inc.

HOW THE GOVERNMENT CRM / 311 LANDSCAPE IS CHANGING

TRENDS IN PUBLIC SERVICE

• Cloud Hosting Solutions

• Citizen Mobile Apps

• Citizen Self Service

• Citizen Engagement



HOW THE GOVERNMENT CRM / 311 LANDSCAPE IS CHANGING

TRENDS IN PUBLIC SERVICE

• Mobile Field Worker Apps

• Open Data

• Interoperability with 9-1-1



CITIZENSImproved, easy access via phone, web, social media, email and mobile apps

CALL CENTER AGENTSFacilitate quick access to enter service requests, access the knowledge base and respond to citizens.

DEPARTMENTAL USERSAutomate work processes, routing of service requests, tracking duplicate requests and dispatching crews

MOBILE FIELD WORKERSReal-time mobile access to assignments, work orders, view maps

8

PREMIERONE CSR FUNCTIONALITY CENTERED ON USER NEEDS


PremierOne CSR Citizen Mobile Apps

Powered by


Citizen Engagement






12







13






MOBILE FIELD WORKERSReal-time mobile access to assignments, work orders, view maps and close service requests 14



PremierOne CSR Mobile (City Worker)

Powered by


STREAMLINES NON-EMERGENCY GOVERNMENT SERVICE,CONNECTING COMMUNITIES DURING EMERGENCIES

16

PREMIERONE CSR’S ROLE IN EMERGENCIES AND DISASTERS

▪ Enhances emergency preparedness

▪ Reduces 9-1-1 traffic and provides alternate public safety response

▪ Coordinates “second responders” to emergency incidents

▪ Bridges communications between and within public service departments


STREAMLINES NON-EMERGENCY GOVERNMENT SERVICE,CONNECTING COMMUNITIES DURING EMERGENCIES

17

PREMIERONE CSR’S ROLE IN EMERGENCIES AND DISASTERS

▪ Manages critical event communications

▪ Provides updated information to Citizens through Social Media

▪ Coordinates Resources (People, Equipment and Supplies) for Clean-up after the Disaster

ASSET MANAGEMENTAsset TrackingWork OrdersAsset HierarchyDashboards & ReportingBarcoding & RFIDMappingMobile Computing

MOBILE

19

FEATURES

DEVICES

FUNCTIONS

• FULLY BAR-CODE ENABLED• OPERATED CONNECTED OR

DISCONNECTED• AUTO SYNCHRONIZATION

• DEVICE AND OS AGNOSTIC• LAPTOP, TABLET, HANDHELD• ANDROID, IOS, WINDOWS 10

• ADD AND UPDATE ASSETS• SITE AUDITS• RECEIVE/MOVE ASSETS• CREATE WORK ORDERS

Thank you!

kenny leverett - cs formsfor public safety and transforming ... public safety. public service....

Documents