karel ipv10-ipv20 ip telephone exchanges - user guide user guide.pdf · 2014-06-27 · karel...

KAREL IPV10-IPV20 IP TELEPHONE

EXCHANGES - USER GUIDE

IPV10-IPV20 USER‟S GUIDE


Version Table

Guide Release Date/Version

15.08.2012/AAA

IPV10 - IPV20 SERIES USER GUIDE -KK- REV AAA -15.08.2012

KAREL reserves the right to make modifications in product features mentioned in this document for development and improvement purposes, without prior notice. Individual products may possess characteristics different from those that have been mentioned in this document, due to their differences in software and hardware versions.


IPV10

IPV20


ISSUES TO PAY ATTENTION TO

Read this guide carefully before you use your device and keep it for later reference.

Any mistake with the connections in your device may damage it. Especially the connection to the exchange must be made by the Authorized Technical Services. The explanations about connections in the User‟s Guide have been intended to give information only.

The connections must be made as described in the installation chapter.

In case you need a connection of plug-outlet type, do not use any component other than the ones provided out-of-the-box which are specific to the device.

Do not make any connection other than the extension connection of the KAREL telephone system.

There is no part that you can repair or maintain in your device; therefore call the authorized technical service in case of any malfunction.

Keep your device away from direct sunlight.

Do not let any liquid substance spill on your device.

Do the exterior cleaning of your device with a slightly moistened piece of cloth.

Do not apply any chemicals for cleaning.

Please call your authorized dealer in case you would like to change the place of your device. Use its own packing to carry the device.

Please do not use exterior signal for the test operations or maintenance. Any signal which is used externally may damage your device.


CAUTION

Since IPV10/20 Systems are electronical products, the requirements below should be fulfilled in order to utilize it with desired performance:

The system covers must not be opened by unauthorized persons in any way.

The cover of the exchange cabinet should always be kept closed.

All the ground connections on the hardware must be checked and fixed before closing up the system.

Prior to mounting the exchange cabinet on the wall, it should be made sure that the screws are not defective.

Precautions must be taken in order to prevent any harmful substances from leaking or spilling into the exchange in any way.

Serious hazards may occur unless the conditions above are matched completely!


PREFACE

This guide covers all the facilities presented by IP-series systems, which can be used to meet your daily communications requirements.

All the features in this guide can be used easily through any compatible telephone set.

We recommend you to read this guide thoroughly in order to be familiar with all the features of your exchange.

We hope you will enjoy using the system.

KAREL Electronics

LEGAL WARNING!

Karel can not be held responsible for any loss in function, data, privacy, any damage that may occur on the network or illegal use of the network caused by any internal or external attack which comes through the data network formed/configured to use the facilities or

applications of the Karel IPV10/20 system.

Customer, by purchasing the equipment, declares that the warning above is read and accepted.


TABLE OF CONTENTSSYSTEM FEATURES ............................................................................... 1

DEFINITION........................................................................................ 1 STRUCTURE OF THE SYSTEM ......................................................... 1 DIAL TONES AND HOOK FLASH....................................................... 2

Internal dial tone: ........................................................................... 2 CO dial tone .................................................................................. 2 Ring back tone: .............................................................................. 2 Busy tone: ..................................................................................... 2 Error tone: ..................................................................................... 2 Wait tone: ...................................................................................... 2 Proceeding tone ............................................................................ 2

DEFINITIONS ..................................................................................... 3 Extension (Internal line): ................................................................ 3 Extension number (Internal line number): ....................................... 3 Operator: ....................................................................................... 3 External number: ........................................................................... 3 Line number: ................................................................................. 3 Auto-Attendant:.............................................................................. 3

SERVICE EXPLANATIONS ................................................................ 4

SERVICES RELATED TO USERS ........................................................... 5

CALL INITIATION SERVICES............................................................. 6 Internal Call: ...................................................................................... 6 Line Call: ........................................................................................... 8 Selective Line Access: ..................................................................... 10 Marked Call (790): ........................................................................... 11 Last Number Redial (60): ................................................................. 12 Private Pool Entry (84): .................................................................... 13 Calling from Private Pool (6): ............................................................ 14 Calling from Common Pool (3): ........................................................ 15 Last Number Auto-Dial (770): ........................................................... 16 Line Flash (#60): .............................................................................. 17 Line Transfer to an Extension: .......................................................... 18 Multiple Conference (734): ............................................................... 19 Exclude a Participant from the Conference (#7351): .......................... 21 Include a Participant to the Conference: ........................................... 22 Auto Dial Private Pool (77) ............................................................... 23 Auto Dial from Speed Dial Directory (78) .......................................... 24 Announcement (8670)...................................................................... 25 Answering an Incoming Call: ............................................................ 26 Selective Call Pick Up (82): .............................................................. 27

Busy Call Pick Up: ........................................................................... 28 Group Call Pick Up (5): .................................................................... 29

OTHER CALL CONTROL SERVICES................................................ 30 Call Hold: ........................................................................................ 30 Call Transfer: ................................................................................... 31 Call Park (#4): ................................................................................. 33 Retrieving a Call Parked through One‟s Own Phone (44): ................. 34 Retrieving a Call Parked through Another Phone (45): ...................... 35 Retrieving a Parked Line (45): .......................................................... 36 Intrusion (0): .................................................................................... 37 Dropping Third Party after Intrusion (0): ............................................ 38 Camp On: ........................................................................................ 39 Call Back (81): ................................................................................. 40 Line Drop (798): ............................................................................... 41 Busy Extension Signaling: ................................................................ 42 Line Voice Level Control: ................................................................. 43 Hotline: ............................................................................................ 43 Local Extension: .............................................................................. 43 Group Login / Logout for Subscriber (7310) ...................................... 44

CALL FORWARDING SERVICES ..................................................... 45 Follow Me (85): ................................................................................ 45 Extended Call Forward (863): ........................................................... 47 Executive-Secretary Service (888): ................................................... 49

PASSWORD SERVICES ................................................................... 50 Changing Password: ........................................................................ 50 Telephone Lock (837): ..................................................................... 51 Password Dialing: ............................................................................ 53 Authorization Assign (799): .............................................................. 54

OTHER USER SERVICES ................................................................ 55 Ring Tone on Busy: ......................................................................... 55 Reminder Service (8380): ................................................................ 56 Do Not Disturb (8311): ..................................................................... 57 Headset User (742):......................................................................... 59 CLIR (7450): .................................................................................... 60 COLR (7451): .................................................................................. 61 Malicious Call Identification (78): ...................................................... 62

SERVICES RELATED TO THE OPERATOR.......................................... 63

Common Pool Entry (834): ............................................................... 63 Night Mode (879): ............................................................................ 64 Wake-Up Service (8388): ................................................................. 66 PBX Group Login / Logout (7310): .................................................... 68 Programming (800) .......................................................................... 69 Listening to IVR Prompt (8647) ........................................................ 69

SERVICES RELATED TO REPORTING ................................................ 70

Deleting a Record from the Call Record List (8765): .......................... 71 Call Record Listing of a Specific Extension (8766): ........................... 71 Call Record Listing (8767): ............................................................... 72 Resetting the Call Record Counter (8769): ........................................ 72 Total Cost Listing (8764): ................................................................. 73

SERVICES RELATED TO THE VOICE MESSAGES .............................. 74

Temporary Absent Message (737): ................................................... 74 Permanent Absent Message (736): .................................................. 76 Leaving a Message to an Extension (76): ......................................... 77 Listening to New Messages (8646): .................................................. 79 Listening to Messages Remotely: ..................................................... 82

VOICE MAIL SETTINGS RELATED TO EXTENSIONS .......................... 83

Voice Mail Warning: ......................................................................... 83 Authorization for Getting Voice Mail Message: .................................. 83 Authorization for Leaving Voice Mail Message: ................................. 83 Send Voice Messages With E-Mail: .................................................. 83 Delete Voice Messages After Sending E-Mail: .................................. 84

VOICE MAIL SERVICES RELATED TO THE OPERATOR .................... 85

Announcement: ............................................................................... 85 Erasing All the Messages: ................................................................ 87 Recording IVR Message (280): ........................................................ 88 Voice Mail Capabilities through the DISA Line:.................................. 88

SERVICES RELATED TO THE DIRECT INWARD SYSTEM ACCESS (DISA) .................................................................................................... 89

Remote Forced Account Coded Call: ................................................ 89 Listening to the Messages through the DISA Line (8646): ................. 90 Leaving Message through the DISA Line (76): .................................. 90

OTHER SERVICES ................................................................................ 91

External Music: ................................................................................ 91 Ringing Extension Group: ................................................................ 91 Time / Date Settings (832/833): ........................................................ 92 Recording Conversation (#7571): ..................................................... 93

EXTENSION WEB INTERFACE ............................................................. 95


1

SYSTEM FEATURES

DEFINITION IPV10 and IPV20 systems are modular and flexibledigital telephone exchanges which can be easily expanded up to greater capacities beyond the initial configuration by means of post installation modifications if required. It is designed to meet both the conventional and modern communication needs of small and medium-scale enterprises.

STRUCTURE OF THE SYSTEM IPV10 and IPV20 IP telephone exchanges are based on electronic units which consist of software and hardware. In addition, the system capacity can be created in different configurations to meet different demands.

Single system capacity (TDM)

Total of 4 analog lines for IPV10 / 16 analog lines for IPV20

IP capacity:

20 IP lines for IPV10 / 40 IP lines for IPV20

IPV10 and IPV20 systems have Caller ID feature automatically.

IPV10 and IPV20 systems are designed to be used with all kinds of standard telephone set. Also it is possible to connect peripherals such as wireless phone, fax, data terminal, modem to the IPV10 and IPV20 telephone system. For detailed information please contact your Authorized Reseller.


2

DIAL TONES AND HOOK FLASH The information below gives a brief description of the factory default tones of the system and their characteristics.

Internal dial tone:

An extension receives this tone, which consists of a continuous signal at a single frequency when the handset is lifted. The tone indicates that one can dial numbers for any action.

CO dial tone

An extension receives this tone upon accessing a line. An external number can be dialed after receiving the tone.

Ring back tone:

This tone is received when an extension calls another extension and if that extension is available and not busy at the moment. It is in the form of two short ringings.

During the external calls the tone given by the local telephone operator is heard.

Busy tone:

This tone is in the form of short ringings, which indicates that the called extension or the external number is busy at the moment.

Error tone:

This tone is in the form of three short tones and one long tone. It should not be confused with the busy tone. The tone indicates that an erroneous action has been taken by the extension.

Wait tone:

This is the tone that the holding party listens if the „External Music‟ is not active. When the „External Music‟ is activated, the music, instead of the tone, is heard.

Proceeding tone

Proceeding tone is connected to the user during outgoing calls until the connection is established. This tone may be deactivated optionally.


3

DEFINITIONS

Extension (Internal line):

Extensions are the owners of the phones that are connected to the exchange.

Extension number (Internal line number):

An extension number is an inner-exchange phone number that must be dialed to call another phone, which is also connected to the same exchange.

Operator:

Operator is, by default, the owner of the first phone that is connected to the exchange. This default assignment might be changed optionally by making use of administrator control panel (web interface). The operator can perform some special operations in addition to all the operations that can be done by other extensions.

External number:

An external number is a CO number that will be dialed after accessing the lines of the exchange whenever an outgoing call is to be made.

Line number:

This is a line number of the exchange to be dialed, if an extension wishes to employ a specific line for making an outgoing call.

Auto-Attendant:

This is the sub-system that makes automatic call distribution (Auto attendant) in order to provide external callers with a planned, preprogrammed and faster access to the extensions.


4

SERVICE EXPLANATIONS Throughout the rest of the guide, services provided with the exchange are depicted in relevant places when necessary and also described systematically in a step-by-step manner which most of the times ends up with the phrase “Listen to the internal dial tone” signifying the fact that the line is detained/freed and ready to either hang-up or re-initiate another service.

Any missing or incomplete step that is explicitly mentioned within the list of a specific service would cause unexpected behaviour of the exchange, an invalid operation and finally the termination of the current session. For all the other cases, meaning that if the instructions are conducted successfully, yet with no expected behavior of the service, “Notes” section within the subsequent explanations part might be referred to troubleshoot before taking any further action and the system administrator is strongly encouraged to check the validity and the integrity of respective settings via web interface, first. Having been unsuccessful to get the problematic service back into order by means of system configuration, Authorized Reseller should be contacted regarding the issue.


5

SERVICES RELATED TO USERS All over this manual an adequate overview of all user-level services and their functional relations is contained for the sake of utmost user experience, however this particular section holds significance as to the efficient utilization of the system since a systematic/dedicated listing of all the services is to be found within.

The features below can be used by an extension with any standard phone set, given that necessary authorization, feature based rights/permissions are all configured accordingly and the service related code is known beforehand.


6

CALL INITIATION SERVICES

Internal Call:

In order to make an internal call:

H Lift the handset and hear the internal dial tone.

B Dial the number of the extension you want to call.

F Hear the ring back tone.

E Make the conversation when the extension answers.

G Terminate the conversation by on-hooking when it is over.


7

Notes:

1. An extension must have “Outgoing Call-Exempt Extension” mark checked via ComSer to be able to make calls. Otherwise, the extension will get “Erroneous operation” warning and then receive an error tone as soon as he/she picks up the phone (IP extensions do not hear this announcement). By default, all extensions are enabled for calls.

2. If you hear “Please dial your password” announcement within the first step, your line must have been locked previously. You can unlock the line by using “Phone Lock Service” or via ComSer to proceed further.

3. Hearing busy tone instead of the expected ring tone in the “Hear the ring back tone” step means that the caller is not currently marked as a “Unauthorized Extension to be made Camp-On”, hence the call is in the Camp-On state due to an available but a busy target and awaiting the time when the callee ends the ongoing conversation, receives the call and ring back tone is connected as expected.

4. At the “Hear the ring back tone” step, in case you receive the busy tone instead of the ring back tone, you can make use of the Call Back service by dialing 81, before hanging up. Whenever the called extension's ongoing conversation is over, following her/his hang-up, your phone will ring and the other extension‟s phone will start to ring when you lift the handset. The extension must be authorized for „Call Back Service‟ in order to use this feature .

5. At the “Hear the ring back tone” step, if you receive ring back tone but the call is not answered, then you can make use of the Call Back service by dialing 81, before hanging up. Whenever the other extension lifts the phone for any purpose and then hangs-up, your phone will ring and when you lift the handset the other extension‟s phone will start to ring. The extension must be authorized for „Call Back Service‟ in order to use this feature.

6. If you hear the “Erroneous operation” announcement during the “Hear the ring back tone” step, the other party might be left in any of the states following: open state for FXS lines, not registered state for IP phones or not available state for external targets (GSM, FXO).


8

Line Call:

This feature of the exchange will retain a free external line for the user, depending on the current configuration of the system, so as to make her/him able to dial an external number.

In order to make a line call:


B Dial the defined „Line Access Code‟

F Hear CO dial tone.

B Dial the external number you want to call.

E Make the conversation when the other party answers.

G Terminate the conversation by on-hooking when it is over.


9

Notes:

1. If you receive an error tone, one of the error conditions below must be encountered: No corresponding external line group could be matched nor is currently defined at all.

1. You are not authorized for the matched external line group or sub-route. Lines are not activated yet.

2. External lines are deactivated by the system due to the expiration of the monthly time limit, if enabled and set previously.

3. Monthly credit limit defined for the user is depleted, if enabled and set previously.

2. You must be marked as an “Outgoing Call-Exempt Extension” via ComSer in addition to being authorized for a defined external line group.

3. Respective external lines must be marked as ”Active Line”s via ComSer in addition to the other prerequisites of user having the right for “Outgoing Call-Exempt Extension” and the authorization for target group

4. At the “Hear CO dial tone” step, if you receive the busy tone, you can make use of the “Call Back” service by dialing 81, before hanging up. To use this feature, the extension must be authorized for “Selective Line Access” via ComSer.

5. At the “Hear CO dial tone” step, if you receive the busy tone and wait without hanging up, the line will be connected as soon as it is available. To use this feature, the external line must not be checked as “Unauthorized Line to be made Camp-On” via ComSer.


10

Selective Line Access:

You can take advantage of this feature, if you would like to make an external call through a specific line, rather than an automatically assigned line out of the pool of available lines of the target group. Authorized extensions can be granted with an direct access to any activated external line regardless of its presence within a group.

In order to make an external call over a specific line:


B Dial the number of the line you want to access.




G Terminate the conversation by on-hooking the handset when it is over.

Notes:

1. For security reasons, external line selection can be performed only by the system administrator or the operator.

2. Extensions unauthorized for a specific group or any of the lines within a group are also assumed to be unauthorized for all the other lines within that particular group.

3. At the “Dial the number of the line you want to access” step, if you receive the busy tone, you can make use of the “Call Back” service by dialing 81, before hanging up. To use this feature, the extension must be authorized for “Selective Line Access” via ComSer.

4. At the “Dial the number of the line you want to access” step, if you receive the busy tone and wait without hanging up, the line will be connected as soon as it is available. To use this feature, the line must not be checked as “Unauthorized Line to be made Camp-On” via ComSer. If you receive the error tone, either the line you are trying to access is out of service, or you have no authorization to access that line.


11

Marked Call (790):

You can mark some of your calls in call record listing by making use of this feature, so that later you can do several operations related to them. This feature is especially useful for distinguishing business and private calls from each other.

In order to mark the line call in call record listing:


790 Dial 790.

B Dial a defined external line access code.


B Dial the external number.


G Terminate the conversation by replacing the handset when it is over.

Notes:

Marked Calls can be traced by following CDR application listings and by the phrase “MARKED” in serial printer outputs.


12

Last Number Redial (60):

This feature can be used to re-dial the most recent external number you have dialed.

In order to use this feature:

H When you have received the busy tone or the error tone, just hang up and lift the handset, so that you will hear the internal dial tone.

60 Dial 60.

C Wait for the exchange to call the number.

E Make the conversation.


13

Private Pool Entry (84):

There are nine private memory fields pre-allocated for each extension. You can easily call the external numbers that you saved into this memory before.

This memory field can also be accessed through the extension‟s port settings in the ComSer. By using „Private Pool‟ field, the numbers can be saved along with the names into this memory.

In order to enter a number into the Private Pool:


84 Dial 84.

B Dial the private pool memory number (1-9).

B Dial the external number you wanted to save.

* Dial „*‟ for finish the registration.

G On-hook the handset.

Notes:

1. Each external number that will be entered into the Private Pool can have 16 digits at most. Example: In order to enter the number 0212 211 34 26 into the third memory location, you have to dial 843902122113426*. You will be required to end number entry by “*” key.


14

Calling from Private Pool (6):

You can call the external numbers that you have saved previously into the Private Pool by using an easy code.

In order to call through the Private Pool:


6 Dial 6.

B Dial the private pool memory number you want to call (1-9).

C Wait for the exchange to call the number automatically.



15

Calling from Common Pool (3):

Your exchange has 1000 memory fields in the Common pool, which are available to all authorized extensions. The numbers that you call frequently might be recorded in the memory by aid of the Operator so that you can call through the Common Pool afterwards.

In order to call through the Common Pool:


3 Dial 3.

B Dial the common pool memory number you want to call (001-500).

C Wait for the exchange to call the number automatically.


Notes:

1. In order to make a call through the Common Pool, the extensions must be authorized through the “Service Settings/Common Pool/Common Pool Service” field on ComSer.

2. How to enter numbers into the Common Pool has been explained in the chapter “Services Related to the Operator”.


16

Last Number Auto-Dial (770):

This automatic redialing service makes your exchange call a number (extension/line) automatically and continuously in certain intervals and then connect the line when the number becomes available and start to ring.

In order to activate the Auto-Dialer for the last number you have dialed:

F Hear the dial tone or the special dial tone.

7701 Dial 7701.


C Wait for the Auto-dialer to detect the availability of the number and connect the line.

D Your phone will ring when the connection is established.

H Lift the handset.


Deactivation:


7700 Dial 7700.


Notes:

1. If you wish to make a call through an analog external line, the tone packet of the relevant line has to be defined properly in order to be able to use this feature.

2. If the system keeps failing to find the number after a certain count of trials specified in "Auto Dial Trials” area in ComSer / System / Other Settings page, it cancels the call.

3. After activating the feature, the extension will hear “Auto Dial is Active” system message.


17

Line Flash (#60):

This service provides you with hook flash facility during a line call. It is useful for the cases described below:

If the Phone Operator supports some services that require hook flash action,

If two exchanges have been connected to each other by extensions and lines and the hook flash action is required on the opposite exchange,

If another line access is needed immediately after the termination of a line call.

In order to make hook flash during a line call:

E During a line call:

A#60 Dial #60.

F Hear the tone that will be transmitted over the line and go on with your action.

Notes:

1. This feature can be used if “Hold and Flash with *, # Keys” parameter is tagged on the System>Other Settings page.

2. After this process, the line which has the ongoing conversation will be disconnected and freed.


18

Line Transfer to an Extension:

You can transfer a line to an extension with no line access authorization by this facility, in order to enable them to make line calls under your control.

In order to transfer a line:

H Lift the handset.

B Dial the number of the extension to whom you want to transfer the line.

E Inform the extension about the transfer.

# Perform the hold operation.

B Dial the access code of the target line.


Notes:

1. The unauthorized extension, to whom a line has been transferred, can only make calls within the authorization level of the extension that has transferred the line.

2. The extension must be tagged as “Authorization for Transferring a Call to an Unauthorized Extension” to be able to make the transfer.


19

Multiple Conference (734):

You can establish up to 4 simultaneous conferences -each with a maximum of four participants- that all sum up to the exchange capacity of 16 conference participants at a time. In order to initiate a multiple conference:


734 Dial 734.

F Hear the special dial tone.

B Call the internal or the external participant.

E Notify the participant.

A Make hook flash.

B Call the other participant.

E Notify the new participant.

AA Make hook flash twice.

E Carry out the conference.


20

In order to include more participants:

A Put the conference on hold by making hook flash.

B Call the new participant.

E Notify the new participant.

A Introduce the new participant into the conference.


Thus, 4 people can start a conference simultaneously. Maximum 4 participants can be included in each conference room.

Notes:

1. To initiate a conference, an extension must already be authorized on Services/Conference.

2. An extension whose conversation is being automatically recorded cannot initiate a conference regardless of its authorization status.

3. There can be a maximum of 4 simultaneous conferences (with 4 participants at most).

4. The same system channels are used for „Multiple Conference‟ and „Recording Conversation‟ features, so if all of the 4 channels are being used by “Recording Conversation” a conference can not be initiated. Termination condition of an ongoing conference is by default the hang-up action of the party that is known as the initiator/owner of that conference. To modify this default behaviors so as to make it irrespective of the presence of the initiator party, the related field of “Continue” must be checked under the “Conference/When the Owner Leaves the Conference” option. As the initiator/owner extension attempts to include more participants in an ongoing conference, other participants of the conference are allowed to carry on the conversation meanwhile. Once that attempt is complete, both the owner and the new party automatically joins the ongoing conversation.

5. A participant extension may accept an incoming call by dialing 82 + Own Extension Number.

6. At the “Make hook flash twice” step, adding more participants into the conference may be carried on after the first flash.


21

Exclude a Participant from the Conference (#7351):

You as the initiator of an ongoing conference can use this feature to exclude a participant from that specific conference.

In order to exclude a participant from the conference:

E While you are in a multiple conference,

A Make hook flash.

7351 Dial 7351.

B Dial the number of the extension that you want to exclude from the conference.


A / B Make hook flash to return to the conference or call another party to include him in the conference.


22

Include a Participant to the Conference:

You as the initiator of an ongoing conference can use this feature to include an incoming call in the conference.

E During a multiple conference you hear the warning tone through your handset indicating an incoming call.

A Make hook flash.

B Dial your own extension number.

E Start talking to the calling party.

A Make hook flash.

F Hear the internal dial tone.

A Make hook flash again and include the second call in the conference.



23

Auto Dial Private Pool (77)

The auto dial private pool service is a feature that enables the PBX to call the numbers recorded in your special phone directory one after the other in certain intervals and transfer them to you in case of ringing.


77 Dial 77

B Dial the private directory number (1-9) which you want to call automatically.

G On-hook the handset and wait until the service succeeds in the retriaval of a relevant number.

H Once the connection is established, your phone will ring; pick up the handset.

E Start the conversation.


24

Auto Dial from Speed Dial Directory (78)

This feature enables the exchange to call the numbers recorded in the common phone directory one after the other in certain intervals and transfer them to you in case of ringing.


78 Dial 78

B Dial the speed dial directory number (000-999) which you want to call automatically.

G Replace the handset.

B Wait for the auto dial to find and connect the number to you.

H Your phone will ring as soon as the connection is established. Pick up the handset.

E Start the conversation.


25

Announcement (8670)

This service allows announcements for any extension or extension group.

H Pick up the handset and hear the internal dial tone.

8670 Dial 8670

B Dial the number of the extension or extension group you wish to make an announcement.

E You will hear a proceeding tone, while a warning tone is being connected to the destination of the announcement

E Make your announcement.

Notes:

1- Only the phones supporting the announcement feature can receive the announcement dispatched via this service.


26

CALL ANSWERING SERVICES

Answering an Incoming Call:

In order to answer a call request received by your phone:

D Your phone rings in case of an incoming call.

H Lift the handset.



27

Selective Call Pick Up (82):

In order to answer a call ringing at another extension:


82 Dial 82.

B Dial the number of the ringing extension.


Notes:

1. To use this facility, the extension must be authorized.

2. Receiving error tone at step 3 means that the target extension is in any other state other than ringing or not available at the moment.


28

Busy Call Pick Up:

In order to pick up a call waiting in a busy extension’s queue:


82 Dial 82.

B Dial the number of the busy extension.


Notes:

1. This feature should be initiated upon receiving the information that the system gives warning messages periodically on the busy extension indicating that there exists at least one incoming call queued on that specific moment. To use this facility, the extension must be authorized.


29

Group Call Pick Up (5):

In order to pick up a call ringing on an extension from your own pick-up group:


5 Dial 5.


Notes:

1. Having “Group Call Pickup Service Mode” field set properly via ComSer/General Parameters page, extensions get access to this feature for both internal and external group calls simultaneously.

2. Pick-up group must have the necessary authorization.


30

OTHER CALL CONTROL SERVICES

Call Hold:

This feature is used to put an ongoing internal/external call on hold. There are several operations that may be done while a call is on hold and Call Hold is a preliminary step for those operations. The line disconnects if the extension hangs up while the call is on hold.

In order to put a call on hold:

# Make hook flash.


In order to retrieve a call that is on hold:

# Make hook flash.

E Continue the conversation.

Notes:

1. Actions that could be performed while the current call is on hold are “Getting Information” and “Call Transfer”.

2. More than one call can be hold concurrently in IPV systems forming a call stack. One can switch between held extensions by using the “#” key.

3. Pressing the “#” key on the last extension causes a bass tone on the line signalling that the “Call Hold” feature is available again to append more calls to the current call-stack or alternatively the next key press would get the user back to the head of the list which is the very first call previously put on hold.

4. If the phone is hung up during the conversation with the third extension while the second one is on hold, extensions held last and being talked to will be connected to each other. Extension held first will have its call cancelled.

5. An external or internal line can be held to get access to an external line.

6. The phone on hold will start getting a dial tone in case the other party hangs up.

7. If a call is held and then hung up during an external call, the same call will be dispatched back to the same extension.


31

Call Transfer:

You can transfer an internal or external call to another extension either directly without any notification or by waiting for it to get answered first so as to give a notification.

In order to transfer a call by notifying the extension:

# Make hook flash.


B Call the extension to whom you want to transfer the call.

E Announce that you will transfer the call.

G On-hook the handset for the transfer.

In order to transfer the call without notification:

# Make hook flash.


B Call the extension to whom you want to transfer the call.

F Hear the ring back or the busy tone.

G On-hook the handset for the transfer.


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Notes:

8. In case the extension you are calling is busy or not answering, you can go back to your previous conversation by just making a hook flash or alternatively you can either call another extension by making hook flash twice and then dialing or transfer the line to the extension who is busy or not answering by simply on-hooking the handset.

9. If you take a wrong action and hang up during the transfer, then your extension gets parked and rings back if the target is an external line or it disconnects immediately other way around.

10. If an extension is marked as ”Cannot Receive Transferred External Calls”, any transfer attempt targetting this line would immediately be cancelled and the call falls back to the previous state.


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Call Park (#4):

In some cases, you may need to park your ongoing conversation and do some other operation (such as answering a call request coming from another line or initiating a call to get information from another line).

In order to park the (extension/line) conversation:

# Make hook flash during the conversation.

F Wait for the special dial tone.

4 Dial 4.

f Hear the internal dial tone.

Notes:

1. This feature can be used to park both internal and external calls.

2. The user can park as much calls as desired up to the system-level limit of 200 parked calls.

3. The other line gets into a waiting state and your line becomes completely free to take further action. If the parked calls are not retrieved within a certain period of time which can also be programmed by the “Return From Park Time” parameter under ComSer / System / Duration Settings page, then they automatically get dispatched back to the parking extension.


34

Retrieving a Call Parked through One‟s Own Phone (44):

In order to retrieve a call you have parked:


44 Dial 44.



35

Retrieving a Call Parked through Another Phone (45):

In order to retrieve a call that has been parked by another extension:


45 Dial 45.

B Dial the number of the extension who has parked the line.



36

Retrieving a Parked Line (45):

In order to retrieve a line:


45 Dial 45.

B Dial the number of the line that has been parked.



37

Intrusion (0):

If the extension you are calling or the line you want to select is busy, then you may intrude on the ongoing call.

For intrusion:

0 Dial 0 when you receive the busy tone.

E Join the conversation.

The intrusion operation terminates when you hang up, conversation of the other parties continues.

Notes:

5. Your „Intrusion Authorization Level‟ must be bigger than the busy extension‟s.

6. If your authorization level is equal or lower than that of the extension whose call you attempt to intrude on, then the intrusion operation does not take place and you keep receiving the busy tone.

7. Extensions with 7 as the intrusion authority level can intrude each other.

8. Following the intrusion operation, both parties receive a short beep and get into the conference state.

9. Your „Intrusion Authorization Level‟ must be „7‟ to intrude a call between an extension and a line.


38

Dropping Third Party after Intrusion (0):

You can use this feature to drop the third party from a call following an intrusion on the same call.

For dropping the third party:

0 Dial 0 after you successfully intruded the call.

E Continue talking to the other extension after the third one got dropped from the call.


39

Camp On:

You can wait without hanging up, if the extension you call or the line you attempt to access is busy. Whenever the extension or line is available, you hear dial tone or the ring back tone of the extension, accordingly. Then you may either dial the external line number or make conversation when the extension answers. If the extension you have called is selected as „Unauthorized Extension to be made Camp-On‟, you hear internal dial tone whenever the extension is available.


40

Call Back (81):

If the extension you call or the line you attempt to access is busy, or the extension does not answer, then you can use this feature to receive a notification about the availability of the target line later..

In order to call back:

81 When you receive the busy or ring tone dial 81.

As soon as the target line gets available, your phone rings and you automatically hear the dial tone or the ring back tone depending on the type of the target line.

Deactivation:


81 Dial 81.

g Replace the handset.

Notes:

1. You need to be authorized in order to use this service.

2. The Call Back Service is not cancelled until the „Queue Ring‟ is answered.

3. If the extension does not answer the „Queue Ring‟ a missed call message is shown on the screen.


41

Line Drop (798):

In case you have to make an urgent line call, this service allows you to drop and retain an already occupied line, when there is no line available.

In order to drop a line that is being used:


F Hear the busy tone of the line.

798 Dial 798.


The line will be connected to you automatically.

Notes:

1. An extension must have an “Intrusion Authorization Level” of 5 or higher, in order to make use of this facility.

2. If busy tone is received from a line, dial tone can be received by dialing 798.

3. Only the lines tagged as “Call can be Dropped” and also being used by the extensions tagged as “Line Call can be Dropped” can be retained by using this feature.


42

Busy Extension Signaling:

If the extension you are calling is busy, the system automatically transmits signals indicating your call request to that extension.

Notes:

1. Any extension can be notified by this facility unless the related “Busy Extension Signaling Exempt Extension” field is checked.

2. Only the analog extensions can be signaled. However digital extensions can see incoming calls while they are busy.

3. When an analog extension checked as ”Unauthorized Extension to be made Camp-On" receives a call, he will by no means be warned by this facility regardless of its relevant service parameters.


43

Line Voice Level Control:

In case you have difficulty with hearing the incoming voice from the line or the outgoing voice level seems to be low, then you can make necessary adjustments in voice levels through this functionality. The necessary level can be programmed through the “Extension Port Parameters/Gain Levels” via ComSer.

Notes:

1. Also the gain settings for analog extensions can be changed on the port-specific “Line Settings” page.

Hotline:

Hotline assignment for any extension can be performed via ComSer by using the “Hot Line Number” parameter on the “Line Settings” page.

By defining “Waiting Time of Hot Line” parameter, the time to elapse (seconds) before an extension dials the number after off-hooking can be specified. This time can be changed within an interval of 0 – 9 seconds through “ComSer > Extension Line Settings”. If this time is specified as 0, the defined Hot Line number will be dialed as soon as the handset is lifted.

Notes:

If an extension is expected to be capable of holding calls while it is on the ”Hot Line Number”, then this extension has to be tagged as “Call Hold Authority for Hot Line Users”.

Local Extension:

A local extension can make calls with a single-digit dialing action. Depending on the result of a look-up against the respective Private Pool Memory of the Local Extension following that single-digit press, a line/extension or service call gets initiated.


44

Group Login / Logout for Subscriber (7310)

You can use this feature to get yourself out of the the a group temporarily. You may rejoin the group later.

To leave the group:


73100 Dial 73100.


To rejoin the group:


73101 Dial 73101.



45

CALL FORWARDING SERVICES

Follow Me (85):

You can forward any incoming call to another extension by using this service.

In order to activate the Follow Me feature:


85 Dial 85.

B Dial forwarding mode(see the list of Forwarding Modes below).

B Dial the number of the extension to which you want your calls to be forwarded.

F Hear the internal dial tone indicating that the forwarding activated successfully.

Deactivation:


85 Dial 85.


Forwarding Modes

Unconditional 1

Missed Call 2

Busy 3

Busy and Missed Call 4

Out Of Service 5

Parallel 6

Target Attendant 7


46

Notes:

1. You are supposed to be authorized in order to be able to forward calls.

2. If extension A has been forwarded to extension B, the extension B can always call the extension A without any restriction.

3. At “Dial the number of the extension to which you want your calls to be forwarded” step, if an external line number is to be entered then append an extra “*” at the end of the key sequence.


47

Extended Call Forward (863):

This facility offers you the options to control forwarding of your calls based on following conditions:

• Operation mode of the system(Day-Night Mode),

• Your status(busy, not answering, or unconditional),

• Type of calls(internal or external).

In order to forward calls:


863 Dial 863.

B

Set the system mode, dial

- 0 to forward your calls in Day Mode,

- 1 to forward your calls in Night Mode,

- 2 to forward your calls in both modes.

B

Set the type of calls, dial

- 0 to forward your internal calls,

- 1 to forward your external calls,

- 2 to forward all of your calls.

B Determine the forwarding mode (see the forwarding modes list presented within the “Call Forwarding” ).

B Dial the number of the extension to which you want your calls to be forwarded.

F Hear the internal dial tone indicating that the forwarding activated successfully.

Notes:

1. You are supposed to be authorized in order to be able to forward calls.

2. If extension A has been forwarded to extension B, the extension B can always call the extension A without any restriction. At “Dial the number of the extension to which you want your calls to be forwarded” step, if an external line number is to be entered then append an extra “*” at the end of the key sequence.


48

Deactivation of all the extended call forwards:


863 Dial 863.

B

Dial the system mode;

0 for Day Mode,

1 for Night Mode,

2 for both modes.

B

Dial the type of calls;

0 for internal calls,

1 for external calls,

2 for all calls.

0 Dial 0 to cancel all forwardings.


Notes:

1. The deactivation of the 85 service might also be used to cancel all of the existing forwardings of an extension.

2. Authorization is required to use this feature.

3. The intrusion authorization level of the extension must be at least „7‟ to forward any external line call to another external line.


49

Executive-Secretary Service (888):

An extension having Call Forwarding active is defined as Executive, whereas the other party receiving forwarded calls is assumed to be Secretary. Within this model, the Secretary is allowed to toggle the activation status of an existing forwarding by using this service.

In order to activate the forwarding:


888 Dial 888.


In order to deactivate the forwarding:


889 Dial 889.


Notes:

1. Secretary extension is supposed to have the “Executive-Secretary Service Active” field checked in order to use this feature.

2. All the Executives served by the same Secretary are allowed to make calls to each other within the context of respective forwardings.

3. The Secretary can call the Executive telephone as an anticipated direct result of an active forwarding (see the Notes section of related “Call Forward” service above).


50

PASSWORD SERVICES

Changing Password:

The default password for an extension is defined as „123456‟. Optionally, you can change this password by using this feature.

In order to change password:


836 Dial 836.

B Dial your password.

B Dial your new password.


Notes:

1. Your new password must have at least 3 digits.

2. If the new password is less then 6 digits, you must append a single * key to your password sequence for completion.


51

Telephone Lock (837):

You might use this service to prevent unauthorized use of your phone, hence the exchange itself, by people who have physical access to your device.

Any attempt to use a locked phone will merely end up with a brief announce indicating that a password is required to take further action.

This feature serves in two security modes, which are either: 1. full restriction,

or 2. external line access restriction.

In order to lock the telephone with full restriction:


837 Dial 837.


1 Dial 1.


In order to lock the telephone only for external line access:


837 Dial 837.


2 Dial 2.



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In order to unlock the telephone:


837 Dial 837.


0 Dial 0.


Notes:

1. Alternatively, security related parameters which are presented in the extension configuration Web interface under ”Personal Settings” section as “Locked for All Calls” and “Restricted for External Calls”, might be used to achieve the same functionality.


53

Password Dialing:

It is possible to make external line calls with a locked phone by following the instructions below.

In order to make a line calls through your locked phone:


9 Dial 9.

F Hear the “Please enter your password” message.





Notes:

1. “External Line Access by Selection” service is also subset to same operations presented here if required to be functional with a locked phone, with a slight difference of password entry on certain points and normal call flow other way around.


54

Authorization Assign (799):

This service enables you to transfer your extension-specific authorization onto a different phone so as to reach on any exchange feature with your own credentials. In order to make calls within your authorization level through any other telephone:

H Lift the handset of any unauthorized extension and hear the internal dial tone.

799 Dial 799.



F Hear internal dial tone.

9 B Access a line with dialing 9 or another determined line access code.



Notes:

1. Once the transfer is complete, all user services will be executed based on your credentials and as if your own extension is the source for the rest of the transactions, which expectedly gives way to the remote access into a group of very important extension-specific exhange functionalities such as “Follow Me”, “Do No Disturb”, “Common/Private Pool”, “Reminder Service” and voicemail.


55

OTHER USER SERVICES

Ring Tone on Busy:

By using this feature, you can select the tone received by the parties that will call you when your telephone is busy, meaning that if you want them to hear ring tone when you are busy, you must set the “Ringback Tone on Busy Extension” parameter active on your extension's configuration page.


56

Reminder Service (8380):

By using this service, you can configure your telephone to act as an alarm clock and ring at a certain time.

In order to set the alarm time:


8380 Dial 8380.

B Dial the hour (00-23) and then the minute (00-59) of the specific time at which you want to be warned.


In order to deactivate the service before the alarm time:


8380 Dial 8380.


Notes:

1. At the time of prompting the phone rings with a special ringing cadence. The extension will hear a “This is a reminder call” system message after the handset is lifted.

2. If an off-hook/on-hook action is performed within 2 seconds as the phone is ringing for the reminder, then the alarm gets postponed by 1 minute.

3. If the reminder call is kept unanswered up to a certain time specified by the “Ring Timeout” parameter, then the operation is assumed to be failed and tagged as “Reminder Unsuccessful” on CDR application panel or tagged as “Reminder Successful” otherwise.


57

Do Not Disturb (8311):

Upon the activation of this service, your phone keeps receiving calls not using the default ring cadance but with a single ring and a subsequent silence period until the request is over (other party hangs up).

In order to activate the Do Not Disturb service:


8311 Dial 8311.


Deactivation:


8310 Dial 8310.



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Notes:

1. Using this service by no means affects the normal call-flow apart from the new ring-cadance on the caller part, meaning that the caller side keeps receiving the Ring Tone and during the silence period the call might be answered anytime. Necessary authorization must be granted to your extension via ”Services>Do Not Disturb” parameter.

2. System Administrator can activate the this service for a specific extension regardless of its own authorization settings. Any extension granted with the authorization for this service can modify any relevant field on its own configuration page, otherwise its access is in read-only mode. This feature does not get activated under certain conditions such as: the calling extension has higher intrusion authorization level, the external line is retrieved from park, the automatic redial call has been established, the Reminder call.


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Headset User (742):

By using this service, the extensions which have very intense telephone traffic can use headsets instead of handsets. The headset users can be notified through the headset or the handset. They can answer those calls by dialing 0 or by making hook flash. Similarly, numbers can be dialed directly within the silence period.

In order to activate the headset user extension service:


742 Dial 742.

1 Dial 1.

Following the steps above, a silence period will begin.

Deactivation:

742 Dial 742.

0 Dial 0.


Notes:

1. On subsequent operations, the extension receives an initial dial tone with a duration of 2 seconds and then the phone switches to silence mode In which a call might be initiated.


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CLIR (7450):

This feature controls the caller number identification by the callee parties.

In order to hide your number/line identity:

H Lift the handset and hear the dial tone.

7450 Dial 7450.

1 Dial 1.

F Hear the dial tone.

In order to restore your line identity:


7450 Dial 7450.

0 Dial 0.


Notes:

1. This service requires authorization.

2. Administrator can directly modify/overwrite a specific extension's CLIR mode regardless of the CLIR authorization status of that extension, whether it is granted or not.

3. If CLIR service authorization is granted to the extension, the “CLIR Active” parameter on the extension configuration page under “Personal Settings” section becomes modifiable, it is read-only otherwise.


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COLR (7451):

This feature controls the number identification by the caller parties within the context of incoming calls. Particularly in scenarios such as an incoming call due to a “Follow Me” activated on another extension which has your extension as the target, the caller party (third party) might be restricted to identify your number depending on the state of this feature. In order to hide your number/line identity for an incoming call:


7451 Dial 7451.

1 Dial 1.


In order to restore your line identity for an incoming call:


7451 Dial 7451.

0 Dial 0.


Notes:

1. This service requires authorization.

2. Administrator can directly modify/overwrite a specific extension's COLR mode regardless of the COLR authorization status of that extension, whether it is granted or not. If COLR service authorization is granted to the extension, the “COLR Active” parameter on the extension configuration page under “Personal Settings” section becomes modifiable, it is read-only otherwise.


62

Malicious Call Identification (78):

If you think that an incoming external call is made by a disturbing or a malicious party, you can mark that external call. You can check CDR application records later to find out the number.

In order to mark an external number:

E While you are in a conversation,

A Make hook flash.

78 Dial 78.

E Continue the conversation.

Notes:

Those marked calls are designated by the code “MCID” in CDR application logs.


63

SERVICES RELATED TO THE OPERATOR

Common Pool Entry (834):

The Common Pool is a memory field with a capacity of 1000 telephone number records, which is available only for the authorized extensions.

The “Service Settings/Common Pool” field on ComSer can also be used to enter a number into the Common Pool.

In order to enter a number into the Common Pool:


834 Dial 834.

B Dial the common pool memory number (000-999).

B Dial the external number (at most 16digits).


Notes:

1. This service can be used only by the operator.

2. Example: In order to enter the number 0 312 441 81 78 into the memory location 023, dial 834 023 0 312 441 81 78 and then on-hook the handset.


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Night Mode (879):

Many features of your exchange, services depend on this parameter, hence might be configured to operate differently in two modes namely the Day Mode and the Night Mode.

In order to start the Night Mode:


879 Dial 879.

1 Dial 1.


In order to deactivate the Night Mode:


879 Dial 879.

0 Dial 0.



65

Notes:

1. This code can be used only by the operator.

2. When the “Night Mode” gets activated, only the operator extension will hear “Night Mode is active” system message.

3. Night, Day or Hour options can be configured through the Night Mode table on the related configuration page. When the system time is changed, services pre-configured with respect to new time might get triggered accordingly. On the configuration web page, Day and Night Modes might be flexibly preprogrammed for a particular date along with the default mode table already active. When the system attempts to resolve the mode it first refers to this exclusive day-based programming and then to the mode table if fails to find a entry for that particular day.


66

Wake-Up Service (8388):

It is possible to set 8 different wake-up times for a specific extension or a group.

In order to activate wake-up:


8388 Dial 8388.

B Dial the number of the extension.

B Dial the wake-up index between 1 - 8.

B Dial the hour (00 - 23) and the minute (00 - 59) for the warning.


Wake up services can be enabled for extension groups.

In order to activate group wake-up:


8388 Dial 8388.

B Dial the number of the extension group.

B Dial the wake-up index between 1 - 8.

B Dial the hour (00 - 23) and the minute (00 - 59) for the warning.



67

In order to deactivate the service before the time of warning:


8388 Dial 8388.

B Dial the number of the extension or extension group.

B Dial the wake-up index between 1 – 8.

9 Dial 9.


Notes:

1. At the time of waking up, the telephone rings with a special reminder ring cadence. The system message related to this service is announced, when the extension picks up the handset.

2. If the extension does not take the call, it rings until the “Ring Timeout” expires.

3. An extension can deactivate all the wake-ups previously activated for itself by using the special code 8388.

4. In case of a wake-up activated for an extension group, utilization of the special code 8388 by a member of the groupdeactivates the service only for the respective extension.

5. When the wake-up call is answered, “Wake-Up Successful” appears on the CDR application dialog box and “Wake-Up Unsuccessful” otherwise.


68

PBX Group Login / Logout (7310):

This service can be used by the operator to take an extension out of the PBX group temporarily. The operator may add the relevant extension back into the group later.

To exclude an extension:


7310 Dial 7310.

B Dial the number of the extension you want to take out of the group temporarily.

0 Dial 0.


To add an extension:


7310 Dial 7310.

B Dial the number of the extension you want to add in the group.

1 Dial 1.



69

Programming (800)

This feature is for the use of technical service as necessary.

Listening to IVR Prompt (8647)

With this service you can listen to audio files of IVR.


8647 Dial 8647

B Dial the 4 digit number of the message you want to listen (such as 1000, 0130, 0091, 0009, etc).

F Listen to the announcement.

G Hang up after listening to the message.


70

SERVICES RELATED TO REPORTING In IPV10/20 systems, the call reporting services are not special for internal or external calls. By the CDR application, all internal and external calls are reported at the same time. Thanks to the Caller ID feature of the system, the extension and line numbers can also be reported by the CDR application.

Reports can be taken through the;

CDR application, Web based CDR application,

Serial Printer.

The IP address of the exchange must be entered as “Server IP Address” within the application so as to make it recognize the exchange as the server and connect directly.

All reporting settings of the system are done via Web Interface. For more information please look at ComSer Programming Guide.

Notes:

1. If an extension is marked as “Call Record-Exempt Extension”, then call records for that extension will not be included within subsequent reports.

2. To take call reports, “Call Detail Record Enabled” parameter must be marked and the other necessary options in the System > Call Record Listing Parameters section should be enabled through ComSer.

To use the facilities below, the extension must be authorized.


71

Deleting a Record from the Call Record List (8765):

In order to delete records related to a specific extension from the Call Record memory:


8765 Dial 8765.

B Dial the number of the extension whose call records you want to delete.


Call Record Listing of a Specific Extension (8766):

Detailed listing of the calls made by a specific extension can be taken again from the CDR application, Web-based CDR application or a printer.

In order to take the call record listing related to a specific extension again:


8766 Dial 8766.

B Dial the number of the extension.


The system will send the call record data of the extension to the call record device.

Notes:

1. If you wish to terminate the listing process at a point, then you can stop it by dialing 8768.


72

Call Record Listing (8767):

Detailed listing of the external calls can be taken again from the CDR applications or a printer.

In order to take the call record listing again:


8767 Dial 8767.

B Dial the amount of records in the range 000-999.


Notes:

1. If you wish to terminate the listing process at a point, then you can stop it by dialing 8768.

Resetting the Call Record Counter (8769):

In order to reset the call record counter:


8769 Dial 8769.



73

Total Cost Listing (8764):

In order to take the total cost listing of an extension:


8764 Dial 8764.

B Dial the number of the extension whose total cost listing will be taken.



74

SERVICES RELATED TO THE VOICE MESSAGES

These services can be utilized only if there is a GIVR module in your system. GIVR module is used to direct callers with voice messages.

These re/directions are done through the virtual extensions. By default, GIVR module has 8 voice channels. It means the voice message services can be used by 8 extensions at most at the same time. Extensions reach on these voice channels through the virtual extensions. The voice channel number of each service which is explained below can be programmed according to demands. Voice message services perform within the context of the logical structure. This logical structure requires some conditions and scenarios. For the proper operation, specified scenarios are used for each service. In the following part the current scenarios and their utilization are given. But the scenario can be changed in conformance with the requirements. According to the customer needs, different, flexible scenarios can be created.

Temporary Absent Message (737):

You can leave a message for caller parties when you are not available.

In order to leave a message:


737F Dial 737 and wait for the short beep.

E Leave your message (it cannot be longer than 20 seconds).

G Listen to the “Your message is recorded” message and on-hook the handset.

In order to deactivate the message:

That feature is automatically deactivated as soon as you dial any key on your phone and the absent message you have recorded is erased.


75

Notes:

1. After leaving the message, any caller extension will listen to this message and your telephone will not be ringing. The caller extensions may also leave a message to you by dialing 1 while listening to the message.

2. It is recommended that the user of this service takes into consideration the fact that an incoming call might be a forwarded external call, You can listen to the messages left by caller parties by dialing 8646 later on.

3. You can also take advantage of this feature for not to be disturbed. For instance, while you are at an important meeting, you can leave a message indicating your intention of not being disturbed.

4. After the message is left, it can be saved by pressing any key or on-hooking the handset.

5. Default virtual extension number for this service is 4.


76

Permanent Absent Message (736):

Any message you entered previously by 737 service will be deactivated and deleted when you use your phone. If you also wish the callers leave a message for you after you have used your phone, you can make this status permanent by 736 service; if there is any message which you use repeatedly, you can record this once and then activate or deactivate it as necessary.

In order to record a permanent absent message:


736f Dial 736 and listen to the message.

E Leave your message.

In order to put the message on-line:


736f Dial 736 and listen to the options.

b1 To activate your message, dial 1,

b2 To record a new message dial 2.

g Listen to “Your permanent absent message has been

put on line” message and then on-hook the handset.

Now the message is on-line.

In order to put the message off-line;


736f Dial 736 and listen to the options.

b2 Dial 2 to put your message off-line.

G Listen to “Your permanent absent message has been

erased” message and then on-hook the handset.

Now the message is off-line.


77

Notes:

1. When the Permanent Absent Message is active, you can record a new message to change the old one (the old message is not erased). If 736+2 is dialed while there is an existing permanent message, the old permanent message is erased and then a new permanent message can be recorded after the signal. In this case, the last recorded message is heard by the calling party.

2. Permanent Absent Message (736) and Temporary Absent Message (737) services are same in terms of working principle. The only difference regards to the deactivation of the services. “737” service is cancelled as soon as the user lifts the handset. On the other hand, 736 service is cancelled only by programming.

3. After the message is left, it can be saved by pressing any key or on-hooking the handset.


Leaving a Message to an Extension (76):

You can leave a message to a busy or unavailable extension.

In order to leave a message to an extension:

F While receiving the busy tone or the ring back tone,

76F Dial 76 and wait for the short beep.


b To send your message dial 1, to listen the recorded message dial 2, to record a message again dial 3, to cancel recording process dial 4.


Notes:

1. When the extension picks up the phone, the system message ”You have a new message dial 8646 to listen” will be announced. Until the extension listens to new message, the telephone will ring for 0.5 second in every 10 minutes or following an on-hook/off-hook action.

2. The extension may listen to those messages by dialing 8646 when s/he is back.


4. The IP extensions can also use this facility by default, too.


78

5. To use this service without ringing an extension, first dial 76 and then the number of that specific extension, differently from the regular cases of busy/unanswered call-flow.


79

Listening to New Messages (8646):

If there is a new message left to you, then when you lift the handset, the system message “You have a message” will be announced, the dial tone will change to a discontinuous signal and during the rest of the times the telephone will ring for 0.5 second in every 10 minutes or following an on-hook/off-hook action.

In order to listen to your messages:


8646 Dial 8646.

B Dial your extension number.

B Dial your password (if you have not defined yet, it is 123456 by default.)

B

Dial 1 to listen to new messages.

Dial 1 to listen to your new messages, dial 2 to listen to your recorded messages, dial 3 to send a new message, and dial 4 for mailbox options.


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While listening to your messages;

B You can 2 Ddelete a message you have listened by 2, 3 Sswitch to next message by recording by 3, 4 Ppause and replay the message by 4, 5 rRewind your message by 5, 6 Ffast forward your message by 6, 7 rReturn to previous bessage by 7, 8 sSwitch without recording to next message by 8, 9 qQuit the system by 9, 10 rReply the sender by a message by 10, 11 lListen to the date info of the message by 11, 12 fForward the message to other user by 12, and 0 gGet information about things you can do while listening by 0.

Mailbox options;

B 1 Name recording 2 Recording greeting message 3 Recording temporary greeting message 4 Activating temporary greeting message 5 Canceling temporary greeting message 6 Deleting recorded name 7 Deleting greeting message 8 Deleting temporary greeting message

Notes:

1. You can listen to your voice mail messages from another extension‟s telephone by dialing 8646.

2. With Authorization Code (799) service, get the authorization of the extension whose messages you want to listen and then dial 8646.

3. IP extensions can also listen to voice mails just like other extensions, by default.

4. You will hear the messages in order of date and time (ie chronologically). If you do not dial anything, you can get a dial tone by quitting the system after listening to all messages left for you.

5. When an extension that is the target of a message you previously recorded picks up the phone, the system message ”You have a new message” will be announced. Up to that time, extension telephone will ring for 0.5 second in every 10 minutes or following an on-hook/off-hook action. Your specific extension name that is already entered via configuration page will be used while making calls via Main Menu scenario and when accessing your mailbox.


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6. The greeting messages you have previously recorded will be read to the extensions accessing your mailbox.

7. Default virtual extension number for this service is 4


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Listening to Messages Remotely:

You can use this facility to access the 8646 service and control your voice mail messages remotely (through an external line), while you have no physical (local) access to any of the extensions of your exhange.

In order to listen to messages remotely:

b Call the external number of your company.

e8646 Listen to the greeting message like and then dial 8646.

b Dial your extension number and the password.

You will be granted the access into the 8646 (Message Listening) service.

Notes:

1. The specific external line that is planned to be used for this service has to be already matched with the internal Main Menu scenario for incoming calls so as to perform the necessary forwarding.


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VOICE MAIL SETTINGS RELATED TO EXTENSIONS

Voice Mail Warning:

When a voicemail is left to an extension, that extension will receive the “You Have a New Message” system message when he/she picks up the handset. On the other hand, extension telephone will keep ringing for a brief period of 0.5 seconds in every 10 minutes or following each off-hook/on-hook action so as to indicate the awaiting voice mail message. Relevant field on the configuration page should be enabled if you want to warn the extension using this mechanism. This feature is active by default for all extensions.

NOTE: This parameter is for informative purposes only on VOIP extensions. A warning is sent and an indication might be observed if MWI (Voice Mail Indication) feature is already supported and enabled on the IP phone side. Otherwise, no announcement is sent to those phones and no periodic ringing is performed.

Authorization for Getting Voice Mail Message:

This parameter determines whether a caller can leave a message to the extension. Similarly, permission for leaving a message when the extension is called by Auto Attendant or a DISA line is set by this parameter. This parameter should not be checked if you do not want anyone to leave a voice mail message to an extension. The default value for this parameter is activated for all extensions.

Authorization for Leaving Voice Mail Message:

This parameter allows extensions to leave a voice mail message. The default value for this parameter is activated for all extensions. That is, authority to leave a message has been granted to all analog and IP extensions.

Send Voice Messages With E-Mail:

The messages left to an extension can also be sent to the same extension via e-mail. The e-mail address of the extension must already be defined in the port parameters and this parameter must be enabled in order to make use of e-mailing facility. All extensions have this parameter set as “disabled” by default.


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Delete Voice Messages After Sending E-Mail:

This parameter controls whether the messages sent to the extensions via e-mail are to be deleted afterwards or not. Once activated for an extension, it makes all the voice mail messages deleted following the successful transmission via e-mail, which in turn makes any subsequent use of 8646 service impossible for those messages on the same extension. All the extensions have this parameter set as “disabled” by default.


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VOICE MAIL SERVICES RELATED TO THE OPERATOR

Announcement:

This feature can be used by the operator, only. Once recorded by the operator, system-wise announcement will be heard by each extension prior to any exchange operation, until it gets cancelled by the same operator again.

In order to activate automatic announcement:

H Lift the handset up and hear the internal dial tone.

271 Dial 271.

b Dial 1 to save an announcement message into the system.

f “Please leave your message and press any key'" message is heard. After the beep tone, leave your message and than press any key to save.

g Listen to “Your announcement has been recorded” message and then on-hook the handset.

Deactivation of automatic Announcement:


271 Dial 271.

b Dial 2 to delete the existing announcement message in the system.

g Listen to ”Your announcement has been erased‟‟ message and then on-hook the handset.


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In order to change the existing announcement message:


271 Dial 271.

b Dial 1 to save a new announcement message to the system.

f “Please leave your message and press any key” message is heard. After the beep tone, leave your message and than press any key to save.

g Listen to “Your announcement has been recorded” message and then on-hook the handset.

Notes:

Only the operator is authorized for this feature. Automatic Announcement will continue until the operator deactivates it. Simultaneous announcement listening number is subject to the number of virtual extensions and therefore to the number of GIVR board channels. The maximum licensed number of GIVR channels in the present system is 8 and the number of channels assigned to the relevant scenario (virtual extension number) is 4.

Actually, the number of virtual extensions is 1 including the service as there is 1 operator.


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Erasing All the Messages:

By using this feature, the operator can delete all of the messages recorded on the system, which are not already locked by owning extensions.

In order to delete all unlocked messages of the extensions:


251 Dial 251.

8646 After the greeting message, you are prompted to dial the extension number you want to call. Dial 8646.

b Dial your operator internal number.

b Dial your password.

2

“Dial 1 to listen to your messages,

dial 2 to erase all voice mail messages,

or dial 9 to exit the system”

options are announced by the system.

At this point, dial 2 in order to delete the system messages.

1 Dial 1 to approve your process.

g Listen to ”All unlocked mail messages in the system has been erased” message and then on-hook the handset.

Notes:

1. This feature can be used by the operator, only. Operator can also delete the messages by using ”Listening to Messages Remotely” service as the entry point.

2. When this feature is used all unlocked messages of all extensions are deleted simultaneously, the deleting process cannot be done one by one.


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Recording IVR Message (280):

Only the system administrator can use this service. Authorized user can listen to IVR messages and record a new message afterwards.

H As the system administrator pick up the handset and hear the dial tone.

280 Dial 280.

b Number of the audio file to be changed is dialed (such as 91, 116).

f Present message is read by the system.

1 To record a new message, dial 1 and then the message is recorded.

1/2 To activate the recorded message, dial 1.

Dial 2 to repeat the recording process.

g On-hook the phone.

Voice Mail Capabilities through the DISA Line:

You can listen and control your messages through the DISA line by dialing 8646.

When you call an extension through the DISA line, you can leave a message to the extension by dialing 76, if s/he is busy or not answering.


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SERVICES RELATED TO THE DIRECT INWARD SYSTEM ACCESS (DISA)

Remote Forced Account Coded Call:

It is possible to use your forced account code by calling a line that has been marked as DISA from outside your company and by accessing another external line in your system.

In order to access a line through the DISA line:

F Call the DISA line of your system and hear the DISA tone.

799 Dial authorisation transfer service code

b Dial your extension number.

b Dial your password.




Notes:

1. To use this facility, the extension must have been authorized for „Access Authority From DISA Line To An External Line‟ through the ComSer.

2. To use this feature, the “Outgoing Calls Enabled” parameter of the external line from where the call is coming in Comser should be checked.

3. To use this feature, the “Cannot Be Called through DISA / Auto Attendant” parameter of the external line from where the call will go out in Comser should be checked.

4. Dial tone can be refreshed as many times as desired by “*” key.


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Listening to the Messages through the DISA Line (8646):

In order to listen to the Messages through the DISA Line:

F While receiving the DISA dial tone,

799 Dial authorization transfer service code

b Dial your extension number

b Dial your password

8646 Dial 8646.


B Dial your password, if you have one.

E Listen to your message.

Leaving Message through the DISA Line (76):

When you call an extension through the DISA line, you can leave a message to the extension, if s/he is busy or not answering.

In order to leave a message to an extension:

F While receiving the busy tone or the ring back tone,

76 F Dial 76 and wait for the IVR announcement.




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OTHER SERVICES

External Music:

With this feature, an external music source can be broadcasted to the internal and external callers that are on hold. It must be activated through ComSer.

Ringing Extension Group:

If you have been included in a group through Extension Group program, then you can make your incoming calls ring simultaneously on the same group in a loop or a specific order. This feature is programmed through ComSer.

For example; forming separate groups for company departments such as sales-marketing, R&D, technical service will enable ringing incoming calls received by IVR in separate departments.

If the call is expected to ring at other extensions of the group in case of an unanswered or busy call, PBX forwarding parameters on the relevant group page in ComSer should be browsed. When the extension is called directly by using these parameters, that the call-rings in the group can be ensured to be subject to the “no answer / forwarding” conditions whether the call is coming from an internal extension or an external line.


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Time / Date Settings (832/833):

Time and date settings of the system can be done trough the operator telephone or System Settings/Time Date Settings menu of ComSer.

In order to set the system time:


832 Dial 832.

B Dial the hour (00-23) and then the minute (00-59).

g On-hook the handset.

In order to set the system date:


833 Dial 833.

B Dial the day (01-31), the month (01-12) and the year (00-99), respectively.



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Recording Conversation (#7571):

Thanks to this feature you can record your conversations. The recording can be terminated by dialing # key or hanging up the phone. The recorded conversation files in WAV format are sent to the owner extension via e-mail if the e-mail address of the extension is already entered within its profile settings. The file is deleted after sending the e-mail.

In order to record your ongoing conversation:

E You have an ongoing phone call.

#7571 Dial #7571.

E Continue your conversation.

g When you hang up, recording will be finished.

In order to stop recording:

E While you are recording an ongoing conversation,

#7571 Dial #7571.


# Dial # to stop recording.




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Notes:

1. To use this facility, the extension must have been authorized through the Service Settings table in the ComSer.

2. During the conversation, after the #7571 is dialed the „The call is being recorded.‟ system message is announced and then the record will begin.

3. Maximum 4 conversations can be recorded at the same time in the system. The fifth extension that wants to record a conversation is warned with the „Erroneous operation‟ system message.

4. The same system channels are used for „Multiple Conference‟ and „Recording Conversation‟ features, so if all of the 4 channels are being used for „multiple conference‟ any conversation cannot be recorded.

5. There is no limit for a record time. During the record process, system creates a new file in each 10 minutes and sends these files to the e-mail address defined in the „extension parameters‟ before. The size of a 10 minutes record file is between 2,4 MB approximately.


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EXTENSION WEB INTERFACE There is a web page for each extension of the system to program some services which they have authorization for them. Extensions can learn the IP address of the system and the related web port from the system administrator and active/cancel the features for them.

The main page is shown above. The extension must enter his extension number into the „Username‟ field, and his password into the „Password‟ field. If the extension have not been changed his password before, it is „123456‟ at default for all extensions. It is recommended for security to change the default extension passwords.

The services belong to the authorizations of the extension are can be accessed by the extension through the Web Interface. So the extension can activate or cancel the services easily through the Web Interface. For example, if the extension is required to activate COLR feature then the extension will be given authorization through ComSer to use this service. Later on, the extension can access its private web page to view, activate or disable this service.

For more detailed information about the Web Interface, please see the Extension Web Interface User Guide.

karel ipv10-ipv20 ip telephone exchanges - user guide user guide.pdf · 2014-06-27 · karel...

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