Learning and Development Academy Published 2014

101

“EFFICIENCY IS DOING THINGS RIGHT; EFFECTIVENESS IS DOING THE RIGHT THINGS.” PETER F. DRUCKER

MADELEINE KERNOTMANAGING DIRECTORKANTAR MEDIA NEWS INTELLIGENCE

RICHARD POUSTIECEO KANTAR MEDIA TGI & CUSTOM

RICHARD ASQUITHCEOKANTAR MEDIA AUDIENCES

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The Kantar Media Academy

In a world obsessed by media, our people are passionate about

creating solutions for our clients to ensure they set the trend.To

keep ahead in the media world, our people need to be at the top

of their game and continually growing. So we take professional

development and sharing knowledge seriously.

Here at Kantar Media, you’re in charge of your career. We’ll

be here to support and encourage you, but you’re in the

driving seat. So take some time with your manager to plan your

development for the year ahead. Be creative. Our programme has

some incredible opportunities (we’re very excited!) but if there’s

something that’s not on the list, we’d love to hear your ideas too.

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Taking on addiTional responsibiliTies

Personal Development

Whether it’s taking on a challenging new proj-

ect or assignment, or picking up an area that

you haven’t worked on before, this is without

a doubt the most effective way to develop your

skills.Perhaps there’s an area of work that you

have an interest in, or something you know

you need experience in before you’re ready

to take the next career step. If it’s not part of

your job now, consider how you could build it

in – then speak with your manager.

It’s thought that only 10% of career development comes through formal courses, conferences and training. The rest comes from experience (70%) and exposure (20%). The learning activities described in this section will give you a flavour of the most effective non-classroom based ways to develop your professional abilities.

This means learning how to do some or all of

another person’s job. It could be to cover for

leave or to ensure that more than one person in

the organisation knows about a particular

project or process. Giving another person’s job

a go is also a great way to test whether you

have a longer-term interest in those areas.

reading/desk research

Highly underrated as a learning activity, there

are some incredibly powerful and truly

inspirational resources out there. For some

ideas including books, papers, articles,

webinars, websites and podcasts see the

Kantar Development and Resource Guide.

A powerful tool for raising self-awareness

and helping you select the areas of personal

development to work on. Our 360° tool is based

on the Kantar leadership model and is regularly

used in the business.

If there’s someone who has a particular skill

or set of knowledge that you admire, you could

consider shadowing them. Job shadowing is

essentially spending time observing them doing

their work, watching, listening and learning

what the job is about and what is involved in a

typical day.

secondmenTs

A secondment involves a temporary move to

another department or company for a period

of time, usually from several months to one

or two years. If you’re interested, speak with

your manager then arrange to meet with HR to

follow up.

acTing up or covering for a colleague

360° feedback

Job shadowing

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career conversaTions

This is a discussion between you and your line

manager about your career aspirations. It can

help you to think through what your long-term

goals are and create a plan for achieving them.

You’ll usually get the opportunity to have one

around performance review time.

exposure To broader/higher-level work

Sometimes rather than taking on

additional responsibilities, simply getting

exposure to different work or

environments is helpful. This could be attending

client meetings (if this isn’t part of your

day-to-day role), or shadowing your manager at

more senior managent meetings.

geT a coach

Coaching is another way of developing a

particular skill or set of knowledge. It’s

basically about identifying someone who you

could learn from and asking them to teach/

guide/provide feedback for you in a particular

area.

become a subJecT maTTer experT

If you’re a guru in a particular area and it would

be useful for your colleagues to know more

about it, why not put yourself forward to become

a subject matter expert. This can involve

running briefing sessions, helping to trouble-

shoot quieries or problems, or basically just

being the go-to expert in that subject.

geT a menTor

A mentor is someone, usually more

experienced, who helps and guides your

development in a long-term relationship.

Some mentoring relationships are relatively

informal – people who will be a “sounding

board”, or with whom you can

discuss what’s on your mind. While we don’t

have a structured mentoring programme, if

you’re interested in a more formal

mentoring relationship, please talk it over

with your manager and then with your HR

team.

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THIS YEAR WE HAVE 46 COURSES ON OFFER, TAKE YOUR PICK - ADD SOME STRINGS TO YOUR BOW! HR, 2014

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Kantar Media Courses and Programmes

kanTar essenTialsIf you’re new to Kantar Media, there are things you’ll need to learn about what our business does and how our people operate. So we’ve got a series of courses and workshops to help you hit the ground running. If you’ve been with Kantar for some time but would like to attend one of these, speak with your manager in the first instance.

markeT researchWe also have a range of short courses about the ins and outs of Market Research. If you are studying for the MRS qualification, these courses are essential. But even if you’re not, you might find some relevant to your job here.

Sometimes it’s useful to spend time away from your desk on a structured course. You can learn from experts and pick up tips and ideas from colleagues in other parts of the Company and get practical advice to help you do your job. This page gives an overview of what’s on offer. There are more details about each course ...

iT skillsIf the thought of being asked to create a PowerPoint presentation or decipher an Excel spreadsheet leaves you in a cold sweat, our beginner level IT training might be for you. Or if you’re already pretty good but want to become an expert, you can take on our advanced courses. If you’re in the middle, try intermediate.

commercial, business & clienT managemenTThe heart of our business is about serving our clients and developing our commercial reach. The programmes and workshops in this section will equip you with the tools and techniques for becoming a trusted advisor to your clients, whether they’re internal or external.

people managemenTIf you’re a people manager within Kantar Media, no matter how small your team, we expect you to take the people leadership part of your role seriously. Whether you’re new to line manage-ment or an experienced manager, these courses will give you the opportunity to network with other managers and build or refresh your skills.

personal effecTivenessBeing an expert in the technical bits of your job is great, but it’s often not enough to ensure you’re successful in your chosen career. The courses in this section are designed to help you develop as a rounded professional with the ability to work across levels and structures.

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Our two year graduate programme is designed

to help graduates make the transition from

university life into the world of work. It includes monthly

training and networking events, support for the MRS qualification, and an

annual project.

graduaTe programme

wednesdaY wisdom

TGI & Custom run a series of talks on a

Wednesday, covering everything from

touchpoints to segmentation. If you’re interested in the

programme, contact Stephanie Keller, in TGI & Custom’s Marketing team.

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Kantar Essentials

EEEssentialsWHAT WHO BY HOW LONG HOW OFTEN HOW MUCH

BUSINESS

FUNDAMENTALS

ALL STAFF WITH

FINANCIAL

INVOLVEMENT

FINANCE 1/2 DAY 3 TIMES A

YEAR

£0

This workshop introduces how finances work at Kantar Media. It covers everything from the key finance processes and an overview of

profit and loss, to revenue recognition and calculation of cost rates. It’s a must for anyone who has revenue or budget responsibility.

ETHICS & ANTI-

BRIBERY

ALL STAFF WPP N/A AS REQUIRED £0

Everyone, irrespective of sector or geography, needs to understand the ethical and business objectives in the Code of Conduct. This

online training, which includes anti-bribery and corruption, is compulsory.

KANTAR MEDIA

INDUCTION

ALL STAFF HR&

MARKETING

1/2 DAY 3 TIMES A

YEAR

£0

Learn a bit more about what Kantar Media does, meet some of our most senior business leaders, and get to know new staff across the

business.

INTRODUCTON

TO TGI

TGI STAFF TGI TRAINING 1/2 DAY MONTHLY £0

Each month TGI runs a series of training sessions for clients as an introduction to TGI. It’s a really good overview of the TGI product and

how it can be used, so it’s a good one for staff who are new to TGI.

LINE MANAGER

INDUCTION

NEW LINE

MANAGERS

HR 1-1 TAILORED

PROGRAMME

AS REQUIRED £0

This programme of tailored 1-1 sessions is designed to get new managers (whether joining us from the outside world or internally step-

ping into line management for the first time) up and running with the people management part of their role.

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Market Research Courses

WHAT WHO BY HOW LONG HOW OFTEN HOW MUCH

BASIC

QUESTIONNAIRE

DESIGN

ALL STAFF KANTAR

MEDIA

ExPERTS

1 DAY ANNUALLY £0

What are the fundamental questions you should be asking yourself before asking others? This session is designed to help you under-

stand the principles you need to know to deliver meaningful questions to eliminate error in survey design. When conducting surveys we

try to get close to the “truth” about people’s characteristics, behaviour, attitudes, beliefs, knowledge and motivations, Essentially this

session is about best practice in delivering ‘the truth’.

CODING AND DATA

PROCESSING

ALL STAFF KANTAR

MEDIA

ExPERTS

2 HOURS ANNUALLY £0

This session is designed to give an overview of what is involved in processing quantitative data as well as coding verbatim answers.

The session covers both the more academic side of these processes, which will be useful for those taking the MRS qualifications, as

well as more practical tips for those working with these types of data who may need to create specs and check what they get back.

INTRODUCTION

TO MARKET AND

SOCIAL RESEARCH

ALL STAFF KANTAR

MEDIA

ExPERTS

1/2 DAY ANNUALLY £0

This takes us from the medieval beginnings of social enquiry and its twin streams - quantitative and qualitative - through the post-war

flourishing of market research to the latest trends. We then explore the current research marketplace, and how Kantar Media fits

within it.

LIFE CYCLES OF

TYPICAL SURVEYS

NEW LINE

MANAGERS

KANTAR

MEDIA

ExPERTS

1/2 DAY ANNUALLY £0

This is a brief overview of the basic types of quantitative survey design, the different data collection methods and a quick run through of

what is involved in project managing these types of studies.

MEDIA

CURRENCIES

ALL STAFF KANTAR

MEDIA

ExPERTS

1/2 DAY ANNUALLY £0

How much do you know about the UK advertising model? How does a media owner know what to charge for a 30 second TV spot or

a full page ad in a national newspaper? What would it cost to put up a roadside poster and how can anyone be sure the site is worth

that money? This is where media currency research comes in. This course will shine a light on all the media ‘currencies’, reveal the

methodology used by each and present some of the data collected.

These courses are for all staff, especially if you are studying for the MRS qualification.

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WHAT WHO BY HOW LONG HOW OFTEN HOW MUCH

MRS CODE OF

CONDUCT/ETHICS

ALL STAFF KANTAR

MEDIA

ExPERTS

2 HOURS ANNUALLY £0

For over 50 years the Market Research Society (MRS) has championed the highest ethical, commercial, and methodological practices in

research in the UK and EU. The MRS provides regulation, clear guidance and practical advice on the entire research process. The MRS’

code of conduct, helps to protect respondents, providers, and buyers. Understanding the increasing importance of ethics within our

industry is critical to the MRS Advanced Certificate as well as anyone starting a career within market research.

QUALITATIVE

RESEARCH

ALL STAFF KANTAR

MEDIA

ExPERTS

1 DAY ANNUALLY £0

Everything you wanted to know about qualitative research! This interactive session explains what qualitative research is, how it is con-

ducted and why it is of value. You will have a chance to try out some of the techniques that will be showcased.

STATISTICS ALL STAFF KANTAR

MEDIA

ExPERTS

1/2 DAY ANNUALLY £0

This half-day course covers: Data preparation and weighting, sig testing and confidence intervals and will give you an introduction to

correlations, and problems with correlations. This course will also give you a basis for how to start thinking about data, results, and

interpretations.

TELLING

THE STORY

(PRESENTING

STATS)

ALL STAFF KANTAR

MEDIA

ExPERTS

1 /2 DAY ANNUALLY £0

So, you’ve done all this great work designing the perfect questionnaire. Your project management has been wonderful - you’ve

administered first class fieldwork to time and to budget that’s returned responses which have been processed to within an inch of

their lives. You’re now sitting on a raft of undoubtedly top notch data. But what now? Where to start in turning those data tables into

something that is not going to bore the pants off your clients? Well, this short course aims to give you some ideas on just this. Where

to start with finding interesting stories amid the numbers that actually mean something to your client and how to turn these into

something that looks good too. You might even find your creative side and make yourself an infographic. Who knows?

WRITING SKILLS ALL STAFF KANTAR

MEDIA

ExPERTS

1/2 DAY ANNUALLY £0

You will pick up hints and tips for helping you create impact with your writing. Copywriting techniques help to make your document

successful by making it easy for the reader to receive your key messages. We’ll also cover what needs to go into a proposal, in

preparation for the MRS integrated assignment.

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“did You TrY Turning iT off and back on again?” THE IT CROWD

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IT Skills

EEEssentialsWHAT WHO BY HOW LONG HOW OFTEN HOW MUCH

ExCEL

BEGINNERS

ALL STAFF SALLY SINGH 1 DAY ON REQUEST £50

This course will give you the confidence and skills to use an Excel spreadsheet to enter, edit and analyze information. You will start to

use formulae and functions to manipulate your data. You’ll come away knowing how to automatically enter information and format the

data on screen and for printing.

ExCEL

INTERMEDIATE

ALL STAFF SALLY SINGH 1 DAY 3 TIMES A

YEAR

£50

If you already know the basics, this course will take you a step further. You will cover more complex formulae, conditional formatting

and sub totals. You will also learn how to filter and sort data and you’ll pick up some tips on viewing multiple spreadsheets and printing.

ExCEL

ADVANCED

ALL STAFF SALLY SINGH 1 DAY 2 TIMES A

YEAR

£50

This course is for experienced users of Excel and will give you the confidence to use advanced features including the scenarios

manager, pivot tables, advanced graphs and templates. You’ll cover if and or functions and V-look up as well as how to analyse your data

using goal seek.

POWERPOINT

INTERMEDIATE

& ADVANCED

ALL STAFF SALLY SINGH 1 DAY 2 TIMES A

YEAR

£50

We generally run one level of course for PowerPoint users at an intermediate / advanced level. You will cover complex formatting, using

SmartArt and advanced slideshow features like creating a slideshow that runs by itself. You’ll also learn how to use data from other

programs like Word and Excel and how to work with multimedia. If you need a more basic introduction to PowerPoint, let us know and

we can arrange something more suitable for you.

WORD

ADVANCED

ALL STAFF SALLY SINGH 1 DAY 2 TIMES A

YEAR

£50

Our Microsoft Word course is for experienced users and will help you get to grips with the more complex features of formatting, tables

and mail merges. You will also cover working with various types of graphics data from other programs, templates and hyperlinks.

If you need a more basic introduction to Word, let us know and we can arrange something more suitable for you.

To check Your level of iT skills, compleTe oneof our quesTionnaires.

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Commercial, Business and Client Management

WHAT WHO BY HOW LONG HOW OFTEN HOW

MUCH

BUSINESS STRATEGY MID-SENIOR

PROFESSIONALS

IMPARTA FOR WPP 2 DAYS ANNUALLY £950*

This programme improves your ability to analyse business issues facing your clients and consider how you can create

more impact through greater understanding of their business strategy. You’ll develop confidence in understanding and

discussing business strategy issues.

CHORUS FIRST LINE

MANAGERS

REPRESENT 5-6 MONTH

PROGRAMME

ANNUALLY £2,000*

Chorus is our cross company programme, aimed at developing leadership capability, cross functional working, cooperation and

understanding across Kantar Media UK. It is an intense and interactive programme including briefing sessions, 360° feedback, a two

day offsite module with further onsite modules, team exercises, self study, coaching sessions and a key project on a business issue.

COMMERCIAL

ACUMEN

MID-SENIOR

PROFESSIONALS

IMPARTA FOR WPP 2 DAYS ANNUALLY £950*

This module is part of WPP’s mini-MBA programme, Business Sense. It is designed to help you establish a stronger commercial basis

in your day-to-day decision making, by building an understanding of the key drivers of profitable business, understanding

trade-offs and gaining confidence in using financials and basic tools of financial analysis.

CONFERENCE

SPEAKING

STAFF WHO SPEAK

AT CONFERENCES

CRAFT OF

COMMUNICATION

1 DAY ANNUALLY TBC

If you’ve ever been asked to speak at a conference or present to a large group, you’ll know it can be daunting. This course will cover

the key elements of conference speaking including: what’s different about presenting to a larger audience, how to take qauestions and

how to use body language and your voice to your advantage.

DISCOVER YOUR

VOICE

SENIOR MANAGERS SPARKLAB FOR

WPP

1 DAY ANNUALLY £450

This inspirational workshop is designed to explore voice techniques that create impactful, dynamic scintillating performance.

DOING BUSINESS

INTERNATIONALLY

STAFF WHO WORK

INTERNATIONALLY

LOCAL HR 1/2 DAY ANNUALLY £0

Learning to work with other cultures is crucial for international roles. You’ll get a better understanding of communication issues

around the world, look at international communication styles and explore how other cultures see the British. around the world, look at

international communication styles and explore how other cultures see the British.

FIRST CHAIR MID-SENIOR

CLIENT-FACING

ExETOR/ULEAD 2 DAY

RESIDENTIAL

2 TIMES A

YEAR

£800-

1500**

This inspirational workshop is designed to explore voice techniques to create impactful, dynamic scintillating performance. First chair

is an intensive programme that aims to increase your effectiveness in business problem-solving, client development, team leadership

and self management with clients and internal teams. It is part-sponsored by Kantar, and may act as a predecessor to Maestro.

GROWING & WINNING

BUSINESS

BUSINESS

DEVELOPMENT

IMPARTA FOR WPP 2 DAYS ANNUALLY £950*

This programme will provide you with the skills to uncover new business opportunities in a careful and culturally acceptable way.

You’ll gain confidence in proactively identifying and prioritising new opportunities, navigating complex buyer roles within a client

organisation, and building momentum and reducing the length of the sales cycle.

*plus Travel and accommodaTion cosTs**£800 for kanTar media programme; £1500 for kanTar programme sTaff

WHAT WHO BY HOW LONG HOW

OFTEN

HOW

MUCH

MAESTRO SENIOR

PROFESSIONALS

ExETOR 4 DAY

RESIDENTIAL

2 TIMES A

YEAR

£3,000*

This programme aims to strengthen the ability of our most senior client leaders to be valued and trusted advisors to the clients,

colleagues and teams. It includes work on problem solving and fact-based decision making, client/business development, culturally

sensitive relationship skills, people/team leadership and financial accountability.

MARKETING MID-SENIOR

PROFESSIONALS

IMPARTA FOR

WPP

2 DAYS ANNUALLY £950*

Improve your ability to analyse the marketing issues facing your clients and develop a greater understanding of their strategic

marketing goals. You’ll also develop confidence in understanding marketing metrics and be able to provide stronger advice and

support to a client.

NEGOTIATION SKILLS SENIOR CLIENT

-FACING MANAGERS

KANTAR

PROCUREMENT

1 DAY ANNUALLY £0

Now more than ever, negotiating is a critical skill for leaders at all levels. This course will use case studies, group discussions and

individual reflection to guide you through the ‘mutual gains’ approach and enable you to create value through negotiation.

PRESENTATION

SKILLS (STAND &

DELIVER)

STAFF WHO PRESENT SPARKLAB FOR

WPP

1 DAY 9 TIMES A

YEAR

£450

This workshop is designed to focus on crucial areas of communication, incorporating skills in voice production, awareness of

physical tension, team building and group creativity, encompassed in a day that is intended to be stress-free, enlightening and fun.

PERFECT PITCH FOLLOWS STAND AND

DELIVER

SPARKLAB FOR

WPP

1 DAY 6 TIMES A

YEAR

£450

This course looks in greater detail at the art or “act” of making a pitch. Encompassing skills such as writing, storytelling and

audience control/influence, the workshop draws on theatrical skills and techniques to enable you to present, or perform, a pitch to

maximum effect.

THINKING ON YOUR

FEET

ExPERIENCED

PRESENTERS

SPARKLAB FOR

WPP

1 DAY 2 TIMES A

YEAR

£450

This workshop encourages participants to be more confident, collaborative and creative.

WORKING ACROSS

CULTURES

MID TO SENIOR KANTAR 2 DAYS

RESIDENTIAL

ANNUALLY £950*

Here you’ll build your cross-cultural sensitivities, knowledge and competence to advance your leadership skills. This programme

will help you become an advisor to external clients operating in different cultural environments. It provides best practice for people

working in global account teams, and enables managers to know how to interact with people from other countries more effectively.

WORKING

WITH CLIENT

PROCUREMENT

SENIOR CLIENT-

FACING MANAGERS

KANTAR

PROCUREMENT

1/2 DAY ANNUALLY £0

The influence of clients’ procurement teams on the buying process is steadily increasing. Understanding the role of these

teams has become key to pitching for new business, and maintaining existing clients. This short course, led and facilitated

by members of Kantar’s procurement team will help you to understand how procurement decisions are made during pitches

and give you increased confidence in working pro-actively with them.

11*plus Travel and accommodaTion cosTs

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belbin for Teams

Belbin’s model is a powerful tool for

understanding the role you (and others) play in a team. You’ll learn to exploit your

team strengths and manage your weaknesses. We can help

facilitate team events using Belbin.

Team awaY daYs

Making time to occasionally get out of the office

together to focus on team strategy and development is really

important. We can help you in the

planning or facilitation of these events, making sure they’re

fun and functional.

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People Management

WHAT WHO BY HOW LONG WHEN HOW MUCH

COACHING FOR

PERFORMANCE

LINE MANAGERS LOCAL HR 1 DAY 3 TIMES A

YEAR

£0

This course will provide you with the knowledge, skills, tools and behaviours to help drive a high performance environment for your

team to support business growth. You will learn how to hold effective performance and coaching conversations as well as how to

provide and receive feedback to build capability and confidence.

CONDUCTING

PERFORMANCE

REVIEWS

LINE MANAGERS LOCAL

HR

1/2 DAY 3 TIMES A

YEAR

£0

The performance review is a critical tool in both helping the business achieve our objectives and ensuring the personal and

professional development of your staff. You will understand how your actions can create and sustain motivation to improve

performance.

DIFFICULT

CONVERSATIONS

LINE MANAGERS LOCAL HR 1.5 HOURS 3 TIMES A

YEAR

£0

As a line manager, you’ll know that from time to time you need to have those difficult conversations. This short workshop will

introduce the “AID” model and principles of giving feedback, and you’ll learn some techniques for conducting challenging

conversations.

ESSENTIALS OF

MANAGEMENT

LINE MANAGERS PEOPLE

DYNAMICS

3 DAY

RESIDENTIAL

ANNUALLY APPROx.

£1000*

This is our core programme for all line managers within Kantar Media. You’ll increase your management effectiveness in two key

areas: people management (listening, questioning, giving feedback) and task based management (prioritisation, delegation, goal

setting).

LEADING FOR

PERFORMANCE

SENIOR

MANAGERS

FORUM FOR

KANTAR

1 DAY 3 TIMES A

YEAR

£400

This course builds on the skills covered in coaching for performance and is aimed and more senior line managers. You will cover

how to use a balance of leadership styles to create and sustain a motivating climate and provide coaching and feedback to drive a

high performance envioronment.

MANAGING

ABSENCE

LINE MANAGERS LOCAL HR 1 DAY 3 TIMES A

YEAR

£0

Managing absence effectively is a critical part of a line manager’s role. This course will ensure you are familiar with the policies and

processes within Kantar Media, and will help you understand your role in reducing absence. It’s a must for all new line managers.

RECRUITMENT

AND SELECTION

LINE MANAGERS LOCAL HR 1/2 DAY 3 TIMES A

YEAR

£0

If you’re involved in recruitment, this is an essential course. It will steer you out of any legal trouble and will equip you with the basics

of good recruitment practice. It will also ensure you have a full understanding of the recruitment process within Kantar Media.

*plus travel and accommodation costs

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educaTional sponsorship

If there’s a study programme leading to

accreditation, a diploma or degree that would benefit

both your performance and your career, you may be eligible for educational

sponsorship.

In addition to getting feedback on your progress

during the year, the performance review is a

good time to reflect on the Learning and Development

activities you’veundertaken and look to the

year ahead.

performancereviews

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Personal Effectiveness

WHAT WHO BY HOW LONG HOW OFTEN HOW MUCH

COMMUNICATION

SKILLS

ALL STAFF UP SKILL FOR

LIFE

1 DAY ANNUALLY £100

Communication is key to personal effectiveness, no matter what your position in the company. This practical and interactive course

will enable you to develop your ability to be a multi-skilled communicator, able to engage with different people in different ways at

different times.

CREATIVE

THINKING

ALL STAFF LOCAL HR 3 HOURS 3 TIMES A

YEAR

£0

Expand your creativity and forward-thinking abilities. This hands-on workshop will introduce you to some of the leading tools and

models of creativity, and will challenge you to apply these in your everyday work.

GETTING THE

MOST OUT OF YOUR

PERFORMANCE

REVIEW

ALL STAFF LOCAL HR 1 HOUR 3 TIMES A

YEAR

£0

This short session will help you make the most of your performance review here at Kantar Media. It will ensure that you know how

the process works and will help you to understand what you can do to prepare.

IMAGE AND IMPACT ALL STAFF UP SKILL FOR

LIFE

1 DAY ANNUALLY £100

You might be an expert in your field, but your credibility is always in the eye of the beholder. During this session you will work on

understanding how you are seen by others and how credibility is gained and lost. In doing so, you will develop practical tools to gain

confidence and manage your own credibility.

ACHIEVING YOUR

POTENTIAL

ALL STAFF PEOPLE

ANIMATORS

1 DAY ANNUALLY £150

This programme will provide you with new ways of developing and managing your personal effectiveness and performance at work. It

looks at ways to improve confidence, motivation and deal with pressure. It deals with sensitive issues in a challenging but supportive

manner.

TIME

MANAGEMENT

ALL STAFF LOCAL

HR

1.5 HOURS 3 TIMES A

YEAR

£0

By the end of this short session, you’ll be able to recognise the key causes of poor time management, identify solutions to common

time wasters and implement tools and techniques to increase your effectiveness and efficiency.

TRAIN THE

TRAINER

STAFF WHO TRAIN

OTHERS

UP SKILL FOR

LIFE

2 DAYS ANNUALLY £200

If you’re involved in training, this programme will give you the skills and confidence to master the art of training. Day one is focussed

on helping you effectively design, deliver and evaluate a training programme. Day two lets you put it all into practice.

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requesT Time off for TrainingIn addition to our L&D programme, you have the right to request time off work for training under the Employment Rights Act 1996. This applies to accredited as well as unaccredited training courses.

Training associaTesWe have a network of talented and experienced training consultants, who between them cover a broad range of specialties. If there is an area that you or your team would like to work on, let us know.

geT in Touch

If you want to discuss anything L&D related, your line manager is generally the first point of contact. For logistics and bookings, contact Fatima Mohamed. For other L&D queries, try your local HR team in the first instance.

agree learning

acTiviTies wiTh Your manager

You and your line manager will identify and agree your learning and development needs relevant

to your role, business and personal objectives.

Turn up!

All training activities represent an investment by the company

in your development, whether the cost is for course fees or time. You should make every effort to attend and your

commitment to the activity should take priority over other commitments

(with the exception of emergency

critical client needs).

How to book a course

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we’ll confirmYour daTes

When your course or programme is due to run,

HR will contact your manager to confirm

your attendance.

You can organise exTernalTraining Yourself

Where you and your line manager agree an external training course and

the budget has been approved within the department, please feel free to

arrange your attendance. HR can assist with identifying

external courses if necessary.

email us for anY formal

courses

Once you and your line manager have agreed your courses, you can apply

through Kantar Connect for a specific course or to go

on the waiting list.

leT us know if You can’T come

If you have a genuine reason for not being able to attend, you must notify the

training administrator as early as possible so that your place can be

offered to someone else. If you cancel within 14 days of the training, your

department will be charged a cancellation fee (which may be

higher than the original cost in some cases).

leT us know whaT You Think

Evaluating training is important as it helps us to measure how well the activity has met your development needs and achieved our business

objectives. So we’ll ask you to provide your honest feedback on any course

that you attend, usually in the form of an online questionnaire.

SKALE Guide evenT supporT professional managemenT execuTive value

ANTI-BRIBERY & ETHICS 20-60 40-90 50-90 100-140 TRUSTED

INTRODUCTION TO TGI 20-60 40-90 50-90 100-140 CLIENT-FOCUSED

KANTAR MEDIA INDUCTION 20-60 40-90 50-90 100-140 COLLABORATIVE

LINE MANAGER INDUCTION 50-90 PASSIONATE

EXCEL 20-60 40-90 50-90 100-140 TRUSTED

POWERPOINT 20-40 40-90 50-90 100-140 TRUSTED

WORD 20-40 40-90 50-90 100-140 TRUSTED

INTRO TO MARKET & SOCIAl RESEARCH

40-90 CLIENT-FOCUSED

MEDIA CURRENCIES 40-90 CLIENT-FOCUSED

MRS CODE OF CONDUCT/RE-

SEARCH ETHICS

40-90 TRUSTED

LIFE CYCLES OF TYPICAL

SURVEYS

40-90 TRUSTED

CODING & DATA PROCESSING 40-90 TRUSTED

STATISTICS 40-90 TRUSTED

BASIC QUESTIONNAIRE DESIGN 40-90 TRUSTED

QUALITATIVE RESEARCH 40-90 TRUSTED

TELLING THE STORY (PRESENT-ING STATS)

40-90 CLIENT-FOCUSED

WRITING SKILLS 40-90 CLIENT-FOCUSED & PASSIONATE

BUSINESS FUNDAMENTALS 40-90 50-90 TRUSTED

CHORUS 50-70 COLLABORATIVE &FORWARD-THINKING

COMMERCIAL ACUMEN 60-90 TRUSTED

CONFERENCE SPEAKING 60-90 100-140 CLIENT-FOCUSED, TRUSTED & PASSIONATE

DISCOVER YOUR VOICE 60-90 CLIENT-FOCUSED

DOING BUSINESS INTERNA-

TIONALLY

40-90 CLIENT-FOCUSED & COLLAB-ORATIVE

FIRST CHAIR 60-90 CLIENT-FOCUSED, COLLABORA-TIVE & TRUSTED

EVENT SUPPORT PROFESSIONAL MANAGEMENT EXECUTIVE VALUE

GROWING AND WINNINGBUSINESS

60-90 CLIENT-FOCUSED & FORWARD-THINKING

MAESTRO 60-90 CLIENT-FOCUSED, COLLABORATIVE & TRUSTED

MARKETING 60-90 FORWARD-THINKING & PASSIONATE

NEGOTIATION SKILLS 60-90 CLIENT-FOCUSED

PERFECT PITCH 50-90 CLIENT-FOCUSED & PASSIONATE

PRESENTATION SKILLS (STAND AND DELIVER)

50-90 CLIENT-FOCUSED & PASSIONATE

THINKING ON YOUR FEET 60-90 CLIENT-FOCUSED & PASSIONATE

WORKING ACROSS CULTURES 60-90 COLLABORATIVE & TRUSTED

WORKING WITH CLIENT PRO-

CUREMENT

50-90 CLIENT-FOCUSED & COLLABORATIVE

COACHING FOR

PERFORMANCE

50-70 PASSIONATE, TRUSTED& COLLABORATIVE

DIFFICULT CONVERSATIONS 50-90 COLLABORATIVE

ESSENTIALS OF

MANAGEMENT

50-80 PASSIONATE, TRUSTED & COLLABORATIVE

LEADING FOR

PERFORMANCE

70-90 100-140 PASSIONATE, TRUSTED & COLLABORATIVE

MANAGING ABSENCE 50-90 COLLABORATIVE

PERFORMANCE REVIEWS 50-90 COLLABORATIVE

RECRUITMENT AND SELECTION 50-90 FORWARD-THINKING

COMMUNICATION SKILLS 20-60 40-90 COLLABORATIVE

CREATIVE THINKING 20-40 40-90 50-90 100-140 PASSIONATE

GETTING THE MOST OUT OF

PERFORMANCE REVIEWS

20-60 40-90 PASSIONATE

IMAGE AND IMPACT 20-60 40-90 PASSIONATE

MENTAL TOUGHNESS 20-60 40-90 PASSIONATE

TIME MANAGEMENT 20-60 40-90 TRUSTED

TRAIN THE TRAINER 40-60 40-90 FORWARD-THINKING

evenT supporT professional managemenT execuTive value

ANTI-BRIBERY & ETHICS 20-60 40-90 50-90 100-140 TRUSTED

INTRODUCTION TO TGI 20-60 40-90 50-90 100-140 CLIENT-FOCUSED

KANTAR MEDIA INDUCTION 20-60 40-90 50-90 100-140 COLLABORATIVE

LINE MANAGER INDUCTION 50-90 PASSIONATE

EXCEL 20-60 40-90 50-90 100-140 TRUSTED

POWERPOINT 20-40 40-90 50-90 100-140 TRUSTED

WORD 20-40 40-90 50-90 100-140 TRUSTED

INTRO TO MARKET & SOCIAl RESEARCH

40-90 CLIENT-FOCUSED

MEDIA CURRENCIES 40-90 CLIENT-FOCUSED

MRS CODE OF CONDUCT/RE-

SEARCH ETHICS

40-90 TRUSTED

LIFE CYCLES OF TYPICAL

SURVEYS

40-90 TRUSTED

CODING & DATA PROCESSING 40-90 TRUSTED

STATISTICS 40-90 TRUSTED

BASIC QUESTIONNAIRE DESIGN 40-90 TRUSTED

QUALITATIVE RESEARCH 40-90 TRUSTED

TELLING THE STORY (PRESENT-ING STATS)

40-90 CLIENT-FOCUSED

WRITING SKILLS 40-90 CLIENT-FOCUSED & PASSIONATE

BUSINESS FUNDAMENTALS 40-90 50-90 TRUSTED

CHORUS 50-70 COLLABORATIVE &FORWARD-THINKING

COMMERCIAL ACUMEN 60-90 TRUSTED

CONFERENCE SPEAKING 60-90 100-140 CLIENT-FOCUSED, TRUSTED & PASSIONATE

DISCOVER YOUR VOICE 60-90 CLIENT-FOCUSED

DOING BUSINESS INTERNA-

TIONALLY

40-90 CLIENT-FOCUSED & COLLAB-ORATIVE

FIRST CHAIR 60-90 CLIENT-FOCUSED, COLLABORA-TIVE & TRUSTED

Forward-ThinkingLooking over the horizon

CollaboraTiveWorking in harmony

TrusTedBeing a recognized expert

PassionaTeGoing the extra mile

ClienT-FoCusedWalking in their shoes

Our vaLues