juran's 10 steps to quality improvement

7/27/2019 Juran's 10 Steps to Quality Improvement

1/12

Juran's 10 Steps To Quality

ImprovementReporters:

Jimenez, Iigo

Villacorta, PocholoMark


2/12


3/12

Build awareness of need and

opportunity for improvement

Realize that all processes are improvable. Taking anexample of mistakes published a newspaper theymade the previous day, Juran say that they should:

Survey the staff, asking them why the mistakes weremade;

After a week, select the top ten reasons;

Decide how to make sure those mistake-causing

steps aren't repeated; Keep track of the number of mistakes being made, to

make sure they are decreasing.


4/12

Set goals for improvement

Establish specific goals to be reached.

Establish plans for reaching the goals.

Assign clear responsibility for meeting thegoals.

Base the rewards on results achieved.


5/12

Organize to reach your goals

Establish quality council

Identify problems

Select projects Appoint teams

Designate facilitators


6/12

Provide training

Any company, which has been actively engaged in

moving towards TQM in the past few years,

knows how important education and training are.

The concepts, methods and tools for modern

quality management are new for most members

of the company -- managers, professionals and

workforce. The investment in education andtraining is high, but the rewards are great.


7/12

Carry out projects to solve problems

Large improvements are usually the result of

interdepartmental or even cross-functionalquality improvement teams. These teams

tackle the chronic problems that have been inthe way of company progress for a long time.

These are the vital few problems that createthe breakthroughs in quality by reducing

waste and improving customer satisfactiondramatically.


8/12

Report progress

Importance here is on the progress expected

and the actual progress achieved. Necessary

actions to improve the status can be initiated

to reduce the variance. Information on the

progress also provides the management the

confidence on the Improvement activity and

further support if required


9/12

Give recognition

Recognition is a means of providing morale to

both those involved in the improvement activityand all others in an organization. This is an

important activity to be done by themanagement as improvements provide a changefor betterment resulting in savings to the

company and at times, the improvements are

made possible against lot of criticisms. Recognition rejuvenates the spirits and makes it

possible for improvement areas in other spheres.


10/12

Communicate result

Lesson learnt during the improvement process

requires to be shared to create an awareness

of the approach taken and the possibility to

learn and improve further.

It also provides an outlook for people in other

areas to the basis for triggering similar

improvements in their areas.


11/12

Keep score of improvements achieved

A Companys goals are achieved step-by-step.

Each step taking it nearer to the targeted

goals. Further steps to be taken shall involve

an action based on the lesson in the previous

steps.

Tracking the progress and measuring it

provides the management the leverage tocontrol the process.


12/12

Maintain momentum by making annual

improvement part of the regular process

of the company Actions taken in the above steps shall involvethe people and sustaining their involvement in

improvement activity is a must to achieve the

long-term organizational goals and to remain

competitive.

Jurans approach is very many people

oriented and it places a strong emphasis uponteamwork and a projectbased approach.

juran's 10 steps to quality improvement

Documents