jpsm distinguished lecture 2019 don dillman: web push …...• two-panel design: internet first...
TRANSCRIPT
JPSM Distinguished Lecture 2019
Don Dillman: Web Push Surveys
NancyBates,SeniorResearcherforSurveyMethodology,U.S.CensusBureau
Discussant
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Discussion Points
§ ApplicationsofWeb-Pushfor2020Census§ TailoredDesignfor2020Census§ Howcommunicationscampaigncanboostweb-push§ Modepreferencesamonghard-to-survey?§ Modechoiceexpectationsamongaudiencesegments§ ThingsIworryaboutwithWeb-pushin2020
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2020 Census Design
§ FirsttimeeverU.S.DecennialCensuswillhaveinternetmoderesponse§ Threemodesinall:
§ Mail§ Internet§ Phone
§ TailoredDesign§ InternetFirst(Web-push)(78%ofhouseholds)§ Choice(internetormail)(22%ofhouseholds)§ Allhouseholdswilleventuallyreceiveamailform
§ Householdsthatdonotself-respondfollowedupinperson
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• Two-paneldesign:InternetFirst(invitationletterinfirstcontact)andInternetChoice(questionnaireinfirstcontact)
• Newfor2020:fourInternetFirstcohortstobestdistributecallstoCensusQuestionnaireAssistance
• InternetChoicepanelisinasinglecohort,mailedonthesamescheduleasInternetFirst,Cohort2
(*)Targetedonlytononrespondinghouseholds
Panel Cohort
Mailing1Letter(InternetFirst)orLetter+Questionnaire
(InternetChoice)
Mailing2Letter
Mailing3*Postcard
Mailing4*Letter+
Questionnaire
Mailing5*“It’snottoolate”Postcard
InternetFirst(Web-Push)
1 March12,2020 March16,2020 March26,2020 April8,2020 April20,2020
2 March13,2020 March17,2020 March27,2020 April9,2020 April20,2020
3 March19,2020 March23,2020 April2,2020 April15,2020 April27,2020
4 March20,2020 March24,2020 April3,2020 April16,2020 April27,2020
InternetChoice N/A March13,2020 March17,2020 March27,2020 April9,2020 April20,2020
2020 Census Web-push versus Choice
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Criteria for Web-push versus Choice
TractsareassignedtochoiceiftheyrespondbymailmorethanbyinternetintheAmericanCommunitySurvey(ACS),andhaveatleastoneofthefollowing:§ Isalowrespondingtract,basedonACSself-responserates,§ Isatractwithhigherolderpopulation,basedonACSestimates,or§ Isatractwithlessinternetaccess,basedonFCCdata
§ Otherwise,tractsareassignedtoweb-push
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Projected 2020 Census response by mode
Projectedself-responserates
ImplementationMethod Total Internet Phone Paper
InternetPush 69.0% 52.0% 5.2% 11.8%
InternetChoice 53.6% 14.6% 2.0% 37.0%Total
65.6% 43.8%
4.5%
17.4%
Projectedself-responseattheendofNRFU:
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New contact methods to push to web
§ 2020CensuswillallowforNON-IDresponse§ Don’tneedmailpiecewithuniqueIDtorespondonline§ Advertisingcampaignopensupnewcontactmethods:
§ SeeURLonTV,print,orbillboardad§ HearURLonradioad§ Clickonadigitalad–godirectlytolandingpage§ InformedDelivery(viaemailfromUSPS)
§ PartnershipProgrammaterialswithURLplacedatevents,instorefronts,inlibraries,schools,etc.
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NON-ID web option
§ 2020CensuswillallowforNON-IDresponse§ Don’tneedmailpiecewithuniqueIDtorespondonline§ Advertisingcampaignopensupnewcontactmethods:
§ SeeURLonTV,print,orbillboardad§ HearURLonradioad§ Clickonadigitalad–godirectlytolandingpage§ InformedDelivery(viaemailfromUSPS)
§ PartnershipProgrammaterialswithURLplacedatevents,instorefronts,inlibraries,schools,etc.
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Example digital ad
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Out-of-home example
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Print example
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USPS Informed delivery ™
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How does Web-push versus Choice intersect with communications campaign?
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16 Authorized Use Only
Note: U.S. population percentages do not add up to 100% due to tracts with no ACS mailout and, therefore, no tract segment assigned.
Rural Deltas and Urban Enclaves
43%
• Low predicted rate of response, with the lowest percentage of that response coming online.
• Found in rural parts of the southeastern United States, as well as concentrations in urban areas.
• Low % college educated, low median household incomes, below-average levels of internet access, and majority non-Hispanic African American.
7% Of the U.S. Population Predicted
Self-Response
• Low predicted rate of response, with a below-average percentage of that response coming online.
• Found in California’s Central Valley and parts of New Mexico, Texas, Florida, as well as concentrations in urban areas.
• High % foreign-born, low % college educated, and majority Hispanic.
14% 45%
Multicultural Mosaics
Predicted Self-Response
Of the U.S. Population
• Below-average predicted rate of response, with below-average internet response.
• Found in rural areas predominantly in the western United States, Appalachia, northern Maine, and Michigan’s Upper Peninsula.
• High % owner-occupied housing and below-average levels of internet access.
5% 49%
Sparse Spaces
Predicted Self-Response
Of the U.S. Population
• Below-average predicted rate of response, with a high percentage of that response coming online.
• Found in communities around college campuses or military bases.
• A majority 18-24, high % college educated, and high % renter-occupied housing.
2% 56%
Student and Military Communities
Predicted Self-Response
Of the U.S. Population
59%
• Slightly below-average predicted rate of response, with a high percentage of that response coming online.
• Found in densely populated metro centers.
• High % college educated, above-average % foreign-born, high % 25-44 compared to the nation as a whole, and high median household incomes.
9%
Downtown Dynamic
Predicted Self-Response
Of the U.S. Population
60%
• Slightly below-average predicted rate of response, with a below-average percentage of that response coming online.
• Found in rural areas predominantly in the eastern United States, surrounding small towns and outside the suburbs of major cities.
• High % owner-occupied housing, low % college educated, and below-average median household incomes.
16%
Country Roads
Predicted Self-Response
Of the U.S. Population
• High predicted rate of response, with an above-average percentage of that response coming online.
• Found in small towns and less densely populated areas surrounding urban centers.
• Low diversity and a higher % 65 or older than the national average.
67% 21%
Main Street Middle
Predicted Self-Response
Of the U.S. Population
• High predicted rate of response, with a high percentage of that response coming online.
• Found in suburban neighborhoods of single-family homes.
• High % college educated, high % married, and high median household incomes.
71%
Responsive Suburbia
Predicted Self-Response
24% Of the U.S. Population
Introduction to Tract Segments
17 Authorized Use Only
11% 70%
7% 8%
0% 0% 0%
Hispanic NH White NH Black NH Asian NH AIAN NH NHPI
NH Other
Race/Hispanic Origin Proportion of Segment
NH indicates Non-Hispanic.
[VALUE]
[VALUE] 6% 2%
Single-unit Multiunit (2-9)
Multiunit (10+) Mobile Home
Housing Type
[VALUE]
[VALUE]
Owner vs. Renter
Homeowner
Renter
6% 19%
8% 25%
29% 13%
<5 5-17
18-24 25-44 45-64
65+
Age
Group Quarters
1%
Moved in the Last Year
11%
Share of Self-Response Online
81%
Internet Access
90%
71%
Predicted Self-Response
14,669
Number of Tracts
24%ofU.S.Population
How will they respond?
Onaverage,thissegmentispredictedtorespondathighrates,withahighpercentageofthatresponsecomingonline.
Who are they?
Thetractsinthissegmenthavehighmedianhouseholdincomes,highpercentagesofmarriedhouseholds,andalargeproportionofcollege-educatedresidents.
Where are they?
Tractsinthissegmentcanbefoundinsuburbanneighborhoodswithsinglefamilyhomes.
Responsive Suburbia: Demographics
18 Authorized Use Only
[VALUE] [VALUE]
7% 14%
Single-unit Multiunit (2-9)
Multiunit (10+) Mobile Home
Housing Type
Age
5% 14%
7% 20%
31% 24%
<5 5-17
18-24 25-44 45-64
65+
9% 80%
5% 2% 2%
0% 0%
Hispanic NH White NH Black NH Asian NH AIAN NH NHPI
NH Other
Race/Hispanic Origin Proportion of Segment
Group Quarters
2%
Moved in the Last Year
12%
54%
Share of Self-Response Online
Internet Access
61%
49%
Predicted Self-Response
5,033
Number of Tracts
5%ofU.S.Population
Sparse Spaces: Demographics How will they respond?
Onaverage,thissegmentispredictedtorespondatabelow-averagerate,withabelow-averagepercentageofthatresponsecomingonline.
Who are they?
Thetractsinthissegmenthavealargeproportionofowner-occupiedhousingunits,below-averagelevelsofinternetaccess,andahigherpercentageofresidents45orolderthanthenationalaverage.
Where are they?
TractsinthissegmentcanbefoundinruralareaspredominantlyinthewesternUnitedStates,Appalachia,northernMaine,andMichigan’sUpperPeninsula.
[VALUE]
[VALUE]
Owner vs. Renter
Homeowner
Renter
NH indicates Non-Hispanic.
19 Authorized Use Only
9% 18%
69% 1% 1% 0% 0%
Hispanic NH White NH Black NH Asian NH AIAN NH NHPI
NH Other
Race/Hispanic Origin Proportion of Segment
[VALUE] [VALUE]
13%
3%
Single-unit Multiunit (2-9)
Multiunit (10+) Mobile Home
Housing Type
[VALUE] [VALUE]
Owner vs. Renter
Homeowner
Renter
Age
7% 19%
11% 26% 25%
12%
<5 5-17
18-24 25-44 45-64
65+
Group Quarters
2%
Moved in the Last Year
16%
Share of Self-Response Online
35%
Internet Access
60%
43%
Predicted Self-Response
6,362
Number of Tracts
7%ofU.S.Population
Rural Deltas and Urban Enclaves: Demographics How will they respond?
Onaverage,thissegmentispredictedtorespondatalowrate,withthelowestpercentageofthatresponsecomingonline.
Who are they?
Thetractsinthissegmentincludeareaswithlowmedianhouseholdincomes,below-averagelevelsofinternetaccess,andlowpercentagesofcollege-educatedresidents.Thissegmenthasamajorityofresidentswhoarenon-HispanicAfricanAmerican.
Where are they?
TractsinthissegmentcanbefoundinruralpartsofthesoutheasternUnitedStates,includingMississippi,Alabama,Georgia,andSouthCarolina,withadditionalconcentrationsinurbanareas.
NH indicates Non-Hispanic.
Tailored Design in 2020
Census2020tailoring:§ Targetedmailingbi-lingualmaterials§ TargetedInternetFirst§ TargetedChoice§ Targetedadvertising(messagingandbuys)
But…§ Notusingmultiplecontactstrategies(e-mail,text,phone)§ Noincentives§ Nocustomizedlandingpages§ Nocustomizedmailmaterials
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TAILOREDINTERVENTION
CityCommons
CollegeTowns
SouthwesternFamilies
Messaging § Quick–10min/10Qs§ Singleparents§ Schoolsandservicesfor
families/children§ Schoollunches,afterschool
programs,TANF/WIC§ Jobtrainingprograms
§ Quick-10minutes/10Qs§ Mobileoptimization§ Bikelanes§ Dogparks§ Environment§ Celebrities§ Education
§ Families/multi-generational
§ Childrenarefocus§ Communitycenters§ Confidentiality
Incentive Cash AmazonGiftCard Cash
In-Languagematerials No No Spanish
Customizedlandingpage Singleparents YoungpeopleDiversefaces
SpanishFamilies
Modetargeting Choice Web Choice
Textreminder Yes Yes No
USPSInformedDelivery No Yes No
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What worries me about Web-push for 2020 Census? § Publicperceptionthatyouhavetorespondonline?§ Somehard-to-surveypopulationsprefermail?
§ HispanicsinCensusBarriersAttitudesMotivatorSurvey§ (37%statedpreferenceformail;33%internet;29%nopreference)
§ Stakeholderqualitativeresearch(recentimmigrantspreferredmail)§ Yet…weproject56%ofself-responsefromMulticulturalMosiacsegmentwillbeinternet?
§ Onesegmentprojectedtohavemajorityofresponsesbymail§ RuralDeltasandUrbanEnclaves
§ Webinterfaceusabilityissues?§ NON-IDoption§ Mobileoptimization
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To conclude: Web-push has arrived for the 2020 Census § PushversusChoicehasbeentestedleadingupto2020withsuccess§ Weexpectmajorityofself-responsestocomefromweb(!)§ RespondentscanuseSmartphones(w/oID)toparticipate§ But…needastrongcommunicationstrategytoreassurethosewhoprefermail
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Thankyou!
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