Jordan Fitzgerald

Education 2008 – 2012Mechanical Engineering - BEng (Level 7 ) Limerick Institute of TechnologySubjects: Engineering Technology and Maintenance, Computer Aided Design (CAD),

Engineering Science, Mathematics, Computing and Programming, Electrical and

Electronic Technology, Business Administration, CADCAM and Design, Plant

Engineering, Process Systems Analysis, Mechanics and Materials, Process Control and

Instrumentation, Automation Technology.

2008Leaving Certificate Colaiste Mhuire, Askeaton, Co. LimerickEnglish-Higher(C1), Mathematics-Higher(D3), Irish-Ordinary(C1), Geography-Higher(B3),

German-Higher(C2), Engineering-Higher(B3), Physics-Higher(D3), Link Modules(Distinction)

Experience

January 2015-Present WiproPPI Complaint Case Handler

Trained by Wipro for Lloyds Banking Group Trained in Payment Protection Insurance(PPI) to deal with complaints from UK

customers Trained in Wipro and Lloyds Banking systems to fully assess the complaints Trained monthly in different products from Loans, Credit Cards and Overdrafts I received an award for my outstanding contribution to the Remediation Project in

my first month on the job I closed the most cases in the company and received another award recognising

this I am trained in customer service on the phones and ensured that all customers

were treated fairly I have training in dealing with deceased customers including Probate documents

and Executor’s After four months in the job I received a promotion to team supervisor/mentor Held meetings with Lloyds Bank management on how to improve the PPI

complaint handling process Was recognised for my customer contact by helping Lloyds Bank employees in

rolling out a new call script for the process Would help team members in problems they had and any questions that would

pop up Delivered and headed team meetings and huddles in the team leaders absence Updated reports for team leader and higher managers of teams performance Have training in Administration tasks and also became a Quality Checker of other

colleagues work

Ballyvocogue,Askeaton,Co. LimerickTel Phone: 087-1300040E-Mail: jordanfitzy91@gmail.com

November 2012-December 2014 Strand Hotel Ennis Road, LimerickBartender & Waiter Delivered excellent customer service, at all times

Interaction with patrons to ensure customer satisfaction Maintained personal knowledge by completing in-house training Always adhered to all company policies and procedures and licensing laws Served and presented beverages, quickly and efficiently, meeting high standards Assisted in keeping the bar and front-of-house tidy at all times Kept up to date with promotions and new products Made customers aware of available offers on food and beverages Involved and contributed at team meetings Carried out instructions given by the management team and head office Opened and closed the bar weekdays and weekends. Nominated and won  'Employee of the 1st Quarter 2013' for excellent customer

service and work ethic

June 2012- August 2012 Total Fundraising 18 Watt Lane, Pery Square, LimerickDoor to Door Sales Person Regional door-to-door salesperson for Limerick, Tipperary, Cork and Clare area. Acquired customers whom wished to donate to various charities. Completed administration documentation. Maintained records of all applicants until they were submitted to the office.

May 2010- October 2012 Cliff House Hotel Cliff Road, Ballybunion, Co. LimerickBartender & Waiter Responsible for receiving deliveries to the premises. Managed stock levels for the bar and buffet table. Maintained good customer service. Ensured cleanliness of the bar area and facilities. Took orders from serving staff and from patrons. Ensured the customers socialized in an orderly manner and managed conflict if it arose. Monitored inventory and ordered stock accordingly.

Feb 2012- May 2012 The Thatch Bar Creeves Cross, Askeaton, Co. LimerickBarman Maintained timely opening and closures. Organised transportation for customers. Monitored stock levels and identified issues to management. Monitor cash intake at the premises.

Oct 2011- Dec 2011 Dunraven Arms Hotel Main Street, Adare, Co. LimerickBarman & Waiter Mixing, garnishing and serving drinks. Meet multiple patron’s requirements at a high quality standard. Maintained stock levels within the bar. Served beverages at wedding drink receptions. Took orders and ensured the patrons were aware of any daily specials.

Oct 2009- Apr 2010 Kennedy’s Bar The Square, Askeaton, Co. LimerickBarman & Waiter Took orders and served drinks. Dealing with customers and money. Ensured premises cleanliness.

Skills Motivation & Teamwork Received many medals in Soccer and GAA both at local and national levels. Elected Junior Sports Person of the Year in 2003 and was nominated again for the

senior category in 2007. Awarded a place in a football competition in September 2009 to play for Swindon

Town.Coaching School mentor in 5th and 6th Year. Received a certificate for Kick-start 1, a coaching course for 6-9 year olds in February

2008.

Computing Good working knowledge of Word, Excel, PowerPoint and the Internet as a research tool. Experience using CAD and Solidworks.

Key Attributes Confident and self-motivated Able to demonstrate a passionate & commitment to the business Welcome and embrace change, with a positive attitude Able to work unsupervised in a busy environment Able to prioritise duties

References- On Request