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WELCOME !QUIC Intercultural Competence

Certificate Program

Workshop #4 - Back to the Future

October 15, 2015

Presenters: Alison CummingsNilani Loganathan

What does this mean? Facilitators and participants will:• Notice and question our own judgement and

biases.• Trust in peoples positive intentions - ask for and

allow clarification before assuming otherwise.• Speak for ourselves, not on behalf of others; we

will not share other people’s stories.• Share talk time and respect timelines.• Invite and acknowledge difference – both visible

and invisible.• Be curious; seek to understand difference rather

than persuade others to think the way we do.

QUIC is committed to creating and facilitating a respectful space for our training…

• Recognize cultural commonality and difference;

• Identify ways to interact effectively with cultural difference;

• Apply various intercultural skills in your interactions; and

• Apply QUIC’s reflective approach to intercultural interactions in order to become more interculturally competent.

Learning Outcomes

1. Feedback from last week2. Warm up with the QUIC

Intercultural Development Cycle3. Review of the past three weeks –

mid-size group discussions4. Small group scenario activity5. Wrap up

Today’s Agenda

What would you change?• Too much ‘lecture’; nothing; situation was too serious;

more on group profile; room was warm and noisy.What would you not change?• So much of session facilitated by group; review of

group profile; interactive presentation and activities; good to switch groups; theory is great; IDI/mindset activity; group work; good discussion; seeing the world from different mindsets.

What will you remember?• That we are not as competent as we think; IDI theory;

interpretation of the group profile; seeing what it all meant; group profile; IDC; interpretations of the group; Cultural Disengagement; our mindsets dictate how we handle situations; levels of intercultural competence.

Feedback from last week

QUIC’s Intercultural Cycle

INTERCULTURAL COMPETENCE

“Something’s Happening Here!”

Experience

Outcome- Recognize a potential

intercultural experience (may be

disorienting in nature)Personal Identity& Self-awareness

Outcomes- Value one’s personal

culture - Know that one’s

cultural assumptions affect others

Observation & Reflection

Outcomes- Learn to check

assumptions- Figure out what one

needs to know - suspend judgment

Knowledge &Skills

Outcome- Learn new reference points and approaches

Taking Informed Action

Outcomes- Possibly shift attitude and change behaviour

- Review goals- Develop respect

Group discussions on learning from the past three weeks …

Keeping in mind:

The iceberg metaphor for culture

…10% above surface (objective elements of culture, behaviours, visible aspects of who we are)

…90% under water (subjective elements, values, beliefs, our deep-rooted characteristics)

The Describe-Interpret-Evaluate (D.I.E.): see-think-feel

DENIAL• disinteres

t• avoidance

POLARIZATION• Defense• Reversal• “Us and

them”

MINIMIZATION• similarity• universalis

m

ACCEPTANCE· Recognize and appreciate difference and commonality· Curious about cultural difference

ADAPTATION• Cognitive frame-

shifting• Behavioural code-

shifting

Intercultural Development Inventory (I.D.I.)

Adapted from a graphic of Mitchell R. Hammer (2007, 2009); Modified from the Developmental Model of Intercultural Sensitivity (DMIS), M. Bennett, 1986

Orientations of the I.D.I. :

Considering what we’ve learned

Activity #1 in groups (15 minutes)

In your groups share your thoughts about an intercultural interaction that you’ve been a part of or observed in the past few weeks.

If possible apply the iceberg metaphor, the (D.I.E.) method and the Intercultural Development Continuum (IDC) to in your comments.

Interculturally Competent Interactions

Activity #2 (15 minutes preparation/25 minutes presentation)

Working in small groups, please consider the scenario you have been given.

You will have 15 minutes to work through your response to the scenario and to prepare a role play presentation that shows an interculturally competent interaction. You will be asked to present the interaction to the larger group.

As you consider your scenario, please try to think in terms of cultural difference – what evidence can so see of it in all those involved in the scenario? And how does your response take cultural difference into consideration?

Please tell us your name one last time, and share one valuable thing that you are taking away from this training

“Farewell – ductions”

QUESTIONS/COMMENTS?

Thank you!

Please complete a Series Evaluation and pick up your certificates

Resources: quic.queensu.ca/training

Back to the Future