Job Description

JOB TITLE: Catering Manager

LOCATION OF POST: Expected to work at any Loaf site as and when required

REPORTS TO: Deputy CEO

HOURS: 40 hours per week

SALARY: Circa £24,000 (Plus non-contributory Pension)

MAIN FUNCTION: The successful candidate will help us grow our Cafes and Corporate Catering business with a particular focus on the management of staff, operations and sales in Loaf cafes.

He/she will work with staff and management to ensure we deliver a quality service and product while creating training and employment opportunities for local people with barriers to learning.

MAIN RESPONSIBILITIES:

Customer/Stakeholder

1. Ensure the highest levels of customer service in Loaf cafes.2. Develop and maintain positive communication with a range of stakeholders including

corporate customers and contractors/franchise.3. Recruit, train and support staff to ensure high standards in food production and customer

service. 4. Supervise the day to day running of the Cafes.5. Work alongside the Head Chef to develop and maintain an innovative menu for LOAF

Catering.6. Support the provision of 4-6 work based training placements for people with learning

difficulties.

Finance

7. Work with the Head Chef and Finance Manager to ensure weekly, monthly and annual income generation and GP targets are met.

8. Work with the Support Services team to ensure the maintenance of sound financial records, safe handling of money.

9. Contribute to tender bids and procurement of new contracts as required.10. Ensure effective maintenance of a stock control system and equipment inventory.11. Adherence to appropriate control systems for the ordering, receipt, issue and usage of all

stocks and materials.

Internal Processes

12. Management of rota system for all sites in conjunction with Head Chef.13. Comply with Organisational, Project and Legal Codes of Practice and Conduct.14. Work with NOW’s Training Coordinator to develop an understanding of the NVQ and

Essential Food Hygiene systems and ensure standards are implemented and maintained throughout the organisation.

15. Ensure hygiene standards are maintained and monitored frequently.16. Ensure adherence to health & safety policy, including fire regulations across all sites.

Learning, Growth & Sustainability

17. Provide progress reports and contribute to development plans through monthly operations meeting with Senior Management.

18. Ensure implementation of company HR policies across sites.19. Undertake supervision and annual appraisals and ensure that agreed targets for work

performance are in place and are met.20. Provide or source relevant staff training as required.21. Attend & facilitate regular team meetings, monthly supervision meetings and annual

appraisal. 22. Undertake relevant training for own development as required.

Equal Opportunities

Understand and promote Equality of Opportunity.

This job description is not definitive and may be subject to review as the duties and responsibilities determine.

PERSONNEL SPECIFICATION FOR THE POST OF CATERING SUPPORT MANAGER

SHORTLISTING CRITERIA

ESSENTIAL CRITERIA DESIRABLE CRITERIA1. Circumstances 1. Driving Licence and access to a car (if the

effects of a disability preclude an individual from holding a driving than they should indicate how they can meet the mobility requirements of the post i.e. delivering catering to multiple customers throughout the Greater Belfast area as and when required)

2. Flexibility –must be available to work evenings, weekends and public holidays as required.

2. Qualifications 3. Qualified to at least level 3 in one or more of the following areas

o Hospitality/tourismo Catering o Supervisory management

4. English and Maths qualifications at level 2 (eg GCSE, Essential Skills or equivalent)

5. Essential Food Hygiene Certificate

1. Business /Management qualifications

2. ECDL or CLAIT level 2 or equivalent

3. Knowledge 3. Sound knowledge of Health & Safety procedures including COSHH and HACCP

4. General understanding of HR legislation5.

4. Experience

6. At least 5 years paid experience working in a supervisory role in catering managing teams of at least 10 staff.

7. Experience of managing catering outlets across operating multiple sites

8. Experience of managing budgets circa £250,000 and managing GP targets.

Experience of supporting work placements.

Shortlisting will be based on the evidence that you supply on your application form to satisfactorily demonstrate how, and to what extent, you meet the above criteria. The Shortlisting Panel will not make assumptions as to your circumstances, qualifications, and experience.