Jennifer D. Perez2356 N. Sunrise Dr.

Round Lake Beach, IL 60073(847) 219-6111

Dacommish101@gmail.comProfessional SummaryOver 15 years of Commercial B2B Credit & Collections exp. in Finance service and manufacturing industries including government contract sales assistance, contract administration and customer service. Has been promoted within, maintained leadership roles and demonstrated the ability to adapt to change, accept new roles & responsibilities with proven excellent time management, organization, analytical and problem solving skills. A driven team player with strong customer focus perspective; possesses excellent verbal & written communication skills and experienced with Microsoft office-Outlook/Excel/Word/Power-point, AS400, PeopleSoft, SFDC, Tableau, Tower and Lotus Notes.

Professional Experience

Oct 2015 to presentKForce Finanical Solutions, Schaumburg, IL Temp contractFinancial Collector, OTC – Aon Hewitt, Lincolnshire IL

Provide administrative support in the collections process. Prepare outstanding accounts reports and gather credit and/or reference information Maintain database by entering, updating, and retrieving data, as well as formatting and generating reports Assist in resolution of outstanding invoice problems from past due accounts. Respond to inquiries from customers or external collection-finance resources. Communicate with inter-department and external clients with unresolved issues to create corrective action plan.

Sept 2008 to April 2013Saputo Cheese USA, Lincolnshire, ILCredit & Collections Analyst

Managed AR portfolio including 250-300 national, regional and local customer accounts. Initiated collection calls, emails and written-mail correspondence within area of responsibility. Maintained DSO at 20 days or lower and kept overdue percentages & bad debt write offs below management demands Analyze order hold reports, review customer account balances/assigned credit limits to determine held orders and –or initiated

payment demands for release of pending-held order/s which included working-communicating with internal departments to determine time line of when order had to be released to ship on time while ensuring customer met the credit-payment obligation by the deadline.

Processed new credit applications for new and existing customers which included reviewing customer’s D&B and other applicable reports and obtaining bank & trade references while providing timely responses to external requests for credit references on mutual customers as well.

Prepared reports - spreadsheets and other misc. tasks as requested from management; co-authored and created dept. SOP

Aug 2006 to Mar 2008Stericycle, Inc., Bannockburn, ILGovernment Account Specialist – Senior Customer Service Lead

Gate Keeper of all local, state and federal government account contracts. Primary point of contact for all government customers as well as internal departments. Audited and reconciled AR, pricing, invoicing, credit and debit issues. Prepared price quotes for government customers & assisted with online solicitation/bid requests as well as subcontractor price

requests; served as liaison between inter-departments and government personal for all contract/service issues Implemented and co-authored new processes-protocols for all government accounts/segments pertaining to each inter-department

and assisted customer service manager and VP of customer service with various tasks upon request.

Dec 2004 to Aug 2006Stericycle, Inc., Bannockburn, ILSenior Collections Analyst – Government Collector Lead

Managed national, regional and Government acct portfolio which included over 2000 accts. Researched and reconciled invoice/billing and cash application errors; reduced delinquency to record low 2%. Involved in several team projects some of which included converting new acquisition accts and co-authored SOP for the

department and provided training as well as feedback to management. Trained-supervised new hires and other department members; provided weekly -monthly reports for team to management. Lead the employee activity committee for the department.

Personal and –or Professional References may be furnished upon request