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IT Guidelines for Employees
Corporate IT Systems and Services (ITSZ) of Technical University of Munich
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TUM E-mail Address
Data Storage
Video Conferencing
Data Sharing
IT Training
Lecture Recording
Electronic Periodicals
E-Learning
Website
E-mail Distribution List
WiFi Access
TUM Account
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If you would like to learn more about these topics, these guidelines are exactly what you need! This booklet is designed to give you an overview of our IT services and provide quick answers to your most important questions.
Software Download
TUMonline
Virus Protection
Website
Additional information regarding all IT topics: www.it.tum.de/en
Your point of contact for all IT issues: [email protected]
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Information & Assistance 6IT News 7TUM Account 8E-mail 10TUMonline 12Moodle 13Wireless Internet Access with Eduroam 14Data Storage and Backup 15Software & Hardware 16Security & Data Privacy 18Communication & Collaboration 20Media Production 23Event Management 24Website & Content Management 25IT-Based Library Services 26More offers 28Contact 30Imprint 32
6 Information & Assistance
IT TrainingDo you want or need to utilize a new IT system? Looking for IT training? TUM and the Leibniz Supercomputing Center (LRZ) offer a wide range of training services for various IT systems and programs such as TUMonline, Moodle, TYPO3, SAP, OTRS, PC software and high-performance com-puting.www.it.tum.de/en/info/training
Webinar series „IT for dessert“Some training services are not available to everyone. If you are interested in a parti-cular training course, check with the head of your department first to determine if you can participate.
The IT service center regularly offers webinars (online training) as part of the „IT for dessert“ series. In just 15 minu-tes, you will learn the most important IT services, such as: TUMonline, Ex-change, or online storage. You can also watch the webinars as a video.www.it.tum.de/en/webinars
Video Training with LyndaThe Lynda video training portal is available free of charge. It offers a variety of training courses related to: · Applications such as MS Office, MS
Windows, Adobe products and image processing software
· Soft skills such as presenting, body lan-guage and conflict management
· Windows Server, SQL Server or Share-point
www.it.tum.de/en/lynda
Documentation & ManualsA selection of important documentation and manuals covering topics such as centralized data storage, TUMonline and Moodle is available online.www.it.tum.de/en/downloadcenter
Information & Assistance
We offer a wide range of information, assistance and training related to the TUM IT services.
IT-SupportHaving trouble logging in or reading your e-mails? TUM IT Support is ready to help! Here’s how you can reach us!
Frequently Asked QuestionsWhat is the TUM ID? Why can’t I log in? How do I set up an e-mail address? The answer to these and many other IT questi-ons can be found in our Frequently Asked Questions section (FAQ).www.it.tum.de/en/faq
E-mail: [email protected] Tel: 089.289.17123In-person: addresses and opening hours are outlined in the “Contact sec-tion” of these guidelines.
HomepageInformation about the centralized servi-ces can be found at: www.it.tum.de/en
7IT News
IT NewsletterDo you have a general interest in IT topics that impact TUM? Do you have IT responsi-bilities? Are you an IT administrator? If so, we encourage you to sign up for our TUM IT Newsletter!
Our newsletter is designed to keep you up to date on IT developments, current news and outages, so publication is on an as-needed basis, sometimes even daily.www.it.tum.de/en/news/itnews
We also publish our news daily on the IT website. Subscribe to RSS feeds to keep up-to-date.www.it.tum.de/en/news IT system service interruption notifier
Why isn’t TUMonline working at the mo-ment? Can I count on the Exchange server being available by tomorrow? When is TUMonline scheduled for maintenance?
Not to worry! Our IT system service inter-ruption notifier will keep you aware of any problems, whether it involves Exchange, TUMonline, Moodle or other systems.www.it.tum.de/en
IT News
IT is a dynamic environment. With that in mind, we’re committed to keeping you up to speed on the latest developments!
8 TUM Account
TUM Account
The TUM account is your central IT user account at TUM. You will automatically receive your account once you have configured your settings in the TUMonline campus management system.
To enter your PIN code: open TUMonline (www.campus.tum.de) and click the login button on the upper right.
On the next page, select the following link: “Mitarbeiter: Enter your PIN code here.” Now enter your PIN code, your date of birth and click “Save”.
This is your personal password. Never reveal it to anyone else! For tips on how to create secure passwords, follow this link: www.it.tum.de/en/it-security.
With the TUM account you can utilize a wide range of IT services that you need for your work. This includes: · TUMonline campus management system · Central data storage · WiFi access · Moodle, the eLearning platform
The TUM account consists of your TUM ID in the form of “syllable-number-syllable” (e.g. ga53xum), a TUM e-mail address that you set up yourself (i.e. [email protected]) and a self-created password.
How Do I Access My TUM Account?In order to use the TUM account, you have to activate it via TUMonline. For assistance, contact the TUMonline user administrator for your unit. The administrator will give you a one-time, five digit PIN code that you can use to register with TUMonline for the first time.Alternatively, you can obtain the PIN code from IT Support ([email protected]).
For a lifetime the same TUM ID: If you have studied at the TUM or have already been an employee, please use the existing ID.Please contact IT Support if you have forgotten your login and password.
9TUM Account
User Name and PasswordAfter registering with TUMonline, select your own password for the TUM account straightaway. Then immediately set up a TUM e-mail address (i.e. [email protected]) via the “E-mail Addresses” link. For a more detailed description, refer to the e-mail section of these guidelines.
For most of the IT services, as a user name you can utilize either your TUM e-mail address and/or your TUM ID. The password stays the same.
User name: “ga53xum” or “[email protected]” Password: your TUMonline password
www.it.tum.de/en/account
Where Can I Find My TUM ID?Your TUM ID can be located in the menu window under “TUM ID” after you have registered with TUMonline (www.campus.tum.de).
Your TUM ID can be found also in the letter, which you get with your recruit-ment documents.
TUMcard: Identification cardThe TUMcard (PersonalCard) is a mul-tifunctional chip card. You can use it as identification card for TUM membership, library and mensa.
How to apply for a TUMcard: www.it.tum.de/en/tumcard
10 E-mail
All TUM employees automatically receive an electro-nic mailbox. You can configure your own TUM e-mail address using the following template: first name.last [email protected].
How Can I Configure a TUM E-mail Address Using My Name?With your electronic mailbox you receive an automatic e-mail address in the form of TUM [email protected] (i.e. [email protected]). This is is not the best e-mail address in the world of course. You can set up another address in TUMonline using your last name, such as [email protected].
In your TUMonline business card, select the “E-mail Addresses” link:
TUM, and especially the TUMonline system, send important notifications to this mailbox! Please make sure you are reachable at this address.
Utilize Exchange: E-mails, Calendars, ContactsWe recommend that you use the TUM Exchange system, since it offers many benefits: · You can access your e-mails and use the
calendars and contacts. · You can set up collaborative resources
for your organization, including team calendars and common e-mail accounts, among other features.
· You have 3 GB of storage space that can be increased if needed.
· You can call up your e-mails from any-where in the world using webmail mail.tum.de, whether it’s from a PC or a mobile device.
To log in, use your TUM ID and TUMonline password.
www.it.tum.de/en/exchange
Here you can select an @tum.de address with your last name.
www.it.tum.de/en/e-mail
11E-mail
Proceed as follows: log in to TUMonline and select the “E-Mail Addresses” link in the menu of your TUMonline business card, where you can then select “Zustellung an”.
www.it.tum.de/en/e-mail
CertificatesA certificate can be used to sign an e-mail electronically. The mail program of the recipient can then determine whether the mail address and the electronic signature are trustworthy.
We particularly recommend that employees who deal with confidential data request a certificate for their TUM e-mail address.www.it.tum.de/en/certificates
How Do I Call Up My E-mails?In TUMonline, select the inbox or service that your e-mails should be delivered to: · If you want to receive your e-mails via
the central Exchange server as recom-mended: Select the “TUM-Mailbox (exchange)” button. You can then call up your e-mails from the Internet via webmail at mail.tum.de or by using an e-mail program such as Outlook, Entou-rage or Thunderbird.
· You can also forward your e-mails to another internal TUM address: in the input mask, select “Nur Weiterleitung” and enter the appropriate TUM e-mail address (i.e. @zv.tum.de, @in.tum.de or @wzw.tum.de) in the field provided.
· You can also have both: select Ex-change and enter the forwarding address. Please make sure to clean up your mailbox regularly to avoid a crow-ded mailbox.
Please note that forwarding work e-mails to external addresses such as GMX and Gmail accounts is viewed critically since there is no guarantee the data will be sufficiently protected.
12 TUMonline
TUMonline also contains information on all of the academic programs offered at TUM, including degree programs, modules, courses, etc.www.it.tum.de/en/tumonline
Personal DataIn TUMonline you can select and change the password for your TUM account and your individual TUM e-mail address (see E-mail section). You also have the pos-sibility to enter information such as your homepage, mobile phone number or room number in your personal business card.Instructions: wiki.tum.de/x/qLc_AQ
CommunicationFor lecturers, the TUMonline applications are important for managing your courses and examinations. You automatically recei-ve an overview of your course offerings and schedules. You can also administer your students and communicate with them via e-mail.
TUMonline
The campus management system TUMonline (www.campus.tum.de) supports the organization and management of your academic affairs at TUM.
To log in, use your TUM ID (i.e. ga53xum) or TUM e-mail address (i.e. [email protected]) and your TUMonline password.
When you register with TUMonline for the first time, you have to log in with a PIN. Refer to the TUM Account section of these guidelines.
TUM DirectoryTUMonline contains lists of all members of the university, departments (organizations), telephone numbers and rooms.
Functions and RightsIn order to properly use TUMonline, you need special functions and authorizations. For example, as a lecturer you might requi-re the “Examination Management” function which allows you to schedule examinations and record grades.The head of your department decides which functions you need for your po-sition at the university. These are then allocated to you within the system by your department’s “TUMonline Beauftragter”.Instructions: wiki.tum.de/x/GMs_AQ
Information and Assistance
TUMonline has its own manual for em-ployees. You can download it as a PDF or order it via IT support as a print version.www.it.tum.de/en/guides
Any questions or issues related to TUMonline should be directed to IT Support ([email protected]). We also recommend that you utilize the online help system and website.
13Moodle
Moodle
Moodle (www.moodle.tum.de) is TUM’s central learning platform.
· Working collaboratively and remotely with other students on the same docu-ments
· Carrying out and recording parts of lec-tures in the form of live online meetings
· Creating self-tests that provide immedia-te feedback and automatic grading
Advantages for Students · Learn from anywhere and at anytime · Individualized learning (individual pace,
techniques, etc.) · Collaboration in live meeting rooms,
including audio/video broadcasts and material sharing
Registration at www.moodle.tum.de. Log in with your TUM ID and TUMonline pass-word.
Questions can be directed via e-mail at any time to the Moodle support team: [email protected] Moodle team regularly offers basic training courses for the Moodle system and is available to help you implement lectures based on your individual needs.www.mz.itsz.tum.de/kurse-veranstaltungen
Setting Up a Moodle Course in TUMonlineIf you are offering a course, you can configure a Moodle course for the corre-sponding TUMonline course by allocating the category “eLearning” to your lecture in TUMonline.Instructions: go.tum.de/380482
Moodle offers an intuitive interface, an easy-to-understand structure, a wide se-lection of practical functions and features, and is supported by a variety of mobile devices. You can use the Moodle class-rooms to individualize and organize various materials and activities for your lectures. Examples include: · Structuring your learning materials based
on subjects or schedules · Creating tasks such as homework
assignments for online submission and evaluation
· Using communication tools such as dis-cussion and question forums
14 Wireless Internet Access with Eduroam
Eduroam is not only available at TUM, but also at other participating universities around the world, eduroam is also available at many other public places in Munich and Bavaria.www.lrz.de/wlan
For a secure installation, it‘s imperative that you utilize the suitable configuration profile. Manual configurations harbor serious secu-rity risks for your user data.
Here you can find important links and manuals: www.it.tum.de/en/downloadcenter
During installation, authentication requires that you use the following name: TUM [email protected] (i.e. [email protected]).
Wireless Internet Access with Eduroam
Eduroam is an international university initiative that provides employees and students simple and un-complicated WiFi Internet access.
15Data Storage and Backup
How Do I Access the Online Storage?There are several ways to access the sto-rage area: · Computer drive: if you are working within
the Münchner Wissenschaftsnetz (MWN), you can connect directly to the central storage area through a drive on your computer. If you are working outside of the MWN, you can establish a VPN con-nection and then access the storage area via computer drive.
· Browser access (Internet Explorer, Firefox, Safari, etc.): the central sto-rage can be accessed from anywhere in the world using an Internet browser. For this purpose use the following link: webdisk.mwn.de.
Data archiving with the Tivoli Storage Manager For long-term data archiving and back up, the LRZ offers the Tivoli Storage Manager (TSM), which can be used to: · Automatically back up your data on a
regular basis. · Store your data over the long term. · Archive even very large volumes of data
for which the local storage area is insuf-ficient.
www.it.tum.de/en/storage-archiving
Data Storage and Backup
Storing Data on the Central Online ServerThe Leibniz Supercomputing Center (LRZ) operates a central online storage service for the Munich area universities. These systems are also known as NAS (network attached storage) filers.
Personal storage: All university emplo-yees have personal storage space of up to currently 50 GB, which includes a maximum of 200,00 files.
This online storage service offers several advantages: · Secure, highly available data storage.
Your data is available around the clock and protected from unauthorized access. The files are regularly backed up with so-called snapshots, which permits even older file versions to be located again and reconstructed.
· Project storage: each academic and administrative unit is entitled to its own storage area, which can be used for activities such as project collaboration, with colleagues outside their own orga-nization.
· Data sharing: temporary storage (“mwntemp”) is available for quickly sharing data with others. Please note: The temporary storage is generally accessible!
www.it.tum.de/en/storage-archiving
Do you want to share large files with colleagues or with external users? Use the LRZ service Sync+Share!You will find more information in the chapter „Communication and Collabo-ration“.
16 Software & Hardware
Software & Hardware
Software from Microsoft & Co.TUM owns several campus licenses that allow the university to offer its members an interesting selection of inexpensive or even free software programs. These include: · Microsoft Windows and Office products · Sophos Antivirus · EndNote and Citavi · MathWorks products · OriginPro · Ansys
All central software offers can be found at:www.it.tum.de/software Additional information is available in your TUMonline account. Go to your TUMonline business card and select „Software“ from the menu at the bottom left.
LRZ also offers a wide selection of free and commercial software products.www.lrz.de/services/swbezug
Hardware AcquisitionTUM has campus agreements with Apple, Fujitsu, HP and Lenovo for the acquisiti-on of various hardware (PCs, notebooks, wireless devices).www.it.tum.de/en/software-hardware
Secure Disposal of Data MediaIf you want to securely dispose of old hard drives, magnetic tapes, DVDs, USB sticks or memory cards in line with data privacy regulations, you can bring these devices to a collection point on the TUM campus. www.it.tum.de/en/software-hardware
If you need a PC or notebook for your job at TUM, contact the IT administ-rator of your organization! Hardware or-ders for private use are not permitted.
17Software & Hardware
18 Security & Data Privacy
Mobile DevicesMobile devices are easy prey for thieves! Never leave notebooks, smartphones or other portable devices unattended, even at seemingly secure locations such as an office or library. Protect your devices with a password or PIN code. Be extremely care-ful when using public Internet hot spots and only install apps from trustworthy sources.If you are using a university-issued mobile phone, protect the data with the utmost care and immediately have the phone blo-cked in case it is lost or stolen.
Just like the door to your house, PCs, notebooks, smartphones and other devices should be „locked“ and protected against unauthorized access.www.it.tum.de/en/it-security
The Leibniz Supercomputing Center of-fers TUM members the Sophos anti-virus software at no charge, which can also be installed on your private computer. Additional information: www.lrz.de/antivirus
Security & Data Privacy
Do you leave your door open after leaving the house? Of course not!
Important Security TipsProtect your PC with anti-virus software that is continually updated. Save your data on an internal TUM server and back it up on regular basis (refer to the Data Storage and Backup section).Utilize a screen saver with password protection and lock the screen before you
leave the room. Secure passwords are im-portant! Store your passwords in a secure manner and change them regularly. For additional tips on password security, follow this link: www.it.tum.de/en/passwortBeware of fraudulent e-mails – so-called phishing mails – and implement a spam filter. www.it.tum.de/en/it-security
A special level of protection is afforded by the TUM Exchange system, which has the ability to delete all of the data on the device if it becomes lost or stolen: www.it.tum.de/en/it-security/instructions-and-guides
19Security & Data Privacy
Social MediaFor many people, services like Facebook and Twitter have become a part of every-day life. Nonetheless, extreme caution is advised when dealing with confidential job-related information on these sites. Keep your private and professional lives separate and be aware that information can spread very rapidly across social networks.
Alternatives to Services like Doodle and Dropbox
Services like Doodle for scheduling mee-tings, or Dropbox for data and file sharing, are very practical day-to-day applications. Given that these services are problematic from a data protection standpoint however, we have put together several trustworthy
Doodle is not the only option!
Data PrivacyPart of your job at TUM involves handling personal data belonging to students and colleagues. This information, which can in-clude their date of birth, e-mail addresses, bank account numbers and examination results, must be safeguarded against unau-thorized access at all costs. Furthermore, government regulations obligate all of us to
alternatives for you.These includes services for: · Forms · URL shorteners · Geodata/maps · Data sharing · Webmail · Surveys · Meeting/appointment schedulers · Video conferenceswww.it.tum.de/en/doodle-co
exercise great care when handling personal data.With this in mind, it‘s important that you observe and follow all important data pri-vacy principles and policies, in addition to examining your own work processes under this aspect: Is the data securely stored? Who has access to the data?www.datenschutz.tum.de
20 Communication & Collaboration
Function Objects (“Funktionsobjekte”)Would you like to create an e-mail address for your research group and share the mail-box with your colleagues? That‘s easy to do with TUMonline function objects [That’s computer speak for “tools” to facilitate your work]! The prerequisite is that you use TUM Exchange (refer to E-mail section). You can set up features such as: · Creating an e-mail distribution list for
your unit · Setting up a shared mailbox for a working
group · Creating groups (for a project for in-
stance) so that members have access to a central folder (refer to the Data Storage & Backup section)
Function objects are set up by the Func-tion Objects Representative (“Funktions-objekteverwalter”), who is named by the TUMonline Administrator (“TUMonline-Beauftragter”) within your unit (refer to the TUMonline section). www.it.tum.de/en/funktionsobjekte
Communication & Collaboration
E-mail Distribution Lists and Newsletters using MailmanPut an end to manually managing distribu-tion lists! With the free Mailman program, you can create your own mailing lists and send out newsletters to members of the TUM community and external partners. The newsletter application features the manda-tory Double-Opt-In registration, which me-ans subscribers sign up by entering their e-mail address and then click on a confir-mation link as a second step. Newsletter recipients can unsubscribe at any time.www.it.tum.de/en/e-mail
Sync+ShareThe LRZ Sync+Share service allows you to securely save your data, synchronize it across multiple devices (desktop, laptop, tablet, smartphone) and also share and exchange it with others around the world.www.it.tum.de/en/syncandshare
Registration: syncandshare.lrz.de/login Login with TUM ID and password
Data Sharing with GigaMoveYou want to share a large file such as aprint job or measurement data with external partners?GigaMove presents a viable solution. This web application, developed by the German Research Network (DFN) and the Techni-cal University Aachen, offers a simple and secure way to share files as large as 2 GB with external partners.
To register for this service, log in to gigamove.rz.rwthaachen.de with your TUM ID and TUMonline password.
www.it.tum.de/en/ communication-collaboration
21Communication & Collaboration
Video Conferencing Two different systems are available for video conferencing:If you want to conduct a web/video confe-rence quickly and easily, the online service Meet from the LRZ is the right thing for you. Meet is available with many modern browsers, you do not need any additional software or plugins and also for use with smartphone & CO. you need no additional app.
Registration: meet.lrz.de Login with TUM ID and password
If you need more functionality for your vi-deo conferencing, such as Whiteboard use, screen sharing or recording, we recom-mend you use Adobe Connect, which is provided by the German Research Network (DFN).
Registration: webconf.vc.dfn.de Log in with your TUM ID and TUMonline password using the „Registration via DFN-AAI“ link.
www.it.tum.de/en/ communication-collaboration
WikiCollecting and sharing knowledge: A free wiki system (Confluence) is available for fast and uncomplicated collaboration in small groups.wiki.tum.de
Scheduling with FoodleYou can quickly and easily coordinate ap-pointments with the Foodle scheduler from the German Research Network (DFN).terminplaner.dfn.de
Further interesting services for communi-cation and collaboration can be found at: www.it.tum.de/en/ communication-collaboration
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23Media Production
Design, lecture recording, videos, MOOCs & more: TUM and LRZ offer you a wide range of media and design services.
DesignThe range of available services includes: · Brochures · Posters, postcards and flyers · Illustrations
www.mz.itsz.tum.de/design
Corporate DesignAll TUM facilities have a central offer for the use of the TUM corporate design in online and offline media. These include e.g. tem-plates for logos, presentations, business equipment, a web styleguide etc.portal.mytum.de/corporatedesign
TUM ProLehre | Medien und Didaktik offers a wide range of services as well as consulting at conception and design.
Media Production
Video Production, Editing and PresentationIf you want to produce and publish a video, TUM ProLehre | Medien und Didaktik can support you in a number of ways including: · Consulting during the design and pro-
duction · Script development · Video shooting · Video editing
The LRZ also offers several services in this area such as video editing or video strea-ming.www.it.tum.de/en/media-design
Event RecordingWould you like to record an event and stream it live via the Internet? TUM ProLehre | Medien und Didaktik offers professional consulting and re-cording services such as: live-editing and recording with up to six cameras.www.mz.itsz.tum.de/multimedia
Lecture RecordingWould you like to record a lecture and make it available to your students? With state-of-the-art lecture hall technology and the mediasite system, TUM provides a fast and simple way to record, present and manage your lectures. If you are in-terested in this service or have questions, please contact [email protected]/ vorlesungsaufzeichnung
MOOCsThe TUM MOOC Studio provides all the necessary professional equipment to sup-port high-quality recordings in the video production field. Available at TUM ProLehre | Medien und Didaktik.www.mz.itsz.tum.de/elearning/moocs
Printing & ScanningThe Leibniz Supercomputing Center offers services such as: · Document scanning up to A0 format · Photo slide and film scanning · High-quality color copying · Printing of large format posters up to A0
format via a web formwww.lrz.de/services/peripherie
24 Event Management
Event Management
You are planning for an event, conference, meeting, etc.? With our offers, you can quickly and easily process your event online as needed.
MyTUM EventManagerThe MyTUM EventManager offers you the possibility to perform more complex online registrations for an event. Thus, you can install e.g. waiting lists, mass applications and other special conditions.www.it.tum.de/en/event-management ConveriaThe conference management system Con-veria supports you in planning and con-ducting scientific conferences, conventions and other major events. The functionalities include, among others, the administration of participants and abstracts, the payment processing, the planning and the like.www.events.tum.de
Using the wiki system, you can use simple online forms e.g. for event registration.www.it.tum.de/en/event-management
25Website & Content Management
Website & Content Management
If you would like to have a website for your organization, please first consult your IT administration.
Websites with TYPO3The TYPO3 team manages a large number of TYPO3 websites at the TUM. On the TYPO3 homepage, you will find details on the requirements for setting up your own website.As support for editors, training and illustra-ted instructions are offered.www.typo3.tum.de
Content Management with myTUMAre you responsible for the content on the myTUM portal (portal.mytum.de) and requi-re corresponding training? Please contact the myTUM team via the support page at portal.mytum.de/onlinesupport/support.
Online writing and social mediaThe Corporate Communications Center provides helpful tips and tricks on how to make webpages and social media sites appealing and easy to understand.wiki.tum.de/x/EAYh
For the quick and easy setup of web-sites our wiki system is available. With the optional website design, it is well suited e.g. for project and conference webpages.wiki.tum.de
Short URLsYou want to publish a link, but it is too long? Use our short URL service, which allows you to convert long URLs from the address areas of the TUM into short, easy-to-remember URLs.portal.mytum.de/online-service
Online formsOnline forms, e.g. for an event registration, we can create for you via the central Con-fluence wiki system.www.it.tum.de/en/website-management
Managed Web ServersFor TUM chairs, institutes, institutions and projects, LRZ offers the possibility to set up and operate web servers under proprietary domains.www.it.tum.de/en/website-management
26 IT-Based Library Services
Online CatalogueThe online catalogue (OPAC) provides you access to all of the media in the TUM libra-ry. You can also research all of the Bavarian scientific libraries.www.ub.tum.de/en
Electronic Magazines, Books and DatabasesThe TUM library maintains a large inventory of licensed electronic media, including nu-merous databases and electronic periodi-cals, articles and books.
Registration: eaccess.ub.tum.de/login Log in with your TUM ID and TUMonline password.
www.ub.tum.de/en/searching-finding
With eAccess, you can access these media via the Internet from anywhere in the world!
IT-Based Library Services
Document Delivery Services · Interlibrary loans: you can have material
from other libraries sent to one of the TUM libraries.
· Subito: if it‘s urgent, Subito will deliver requested literature to your desired loca-tion as quickly as possible.
· dokumenTUM: you can use the dokumenTUM service to have articles sent to you via e-mail in PDF format.
· Digitalization on demand: you can also order digital copies of copyright-free books (no magazine articles or book sec-tions) from the TUM library stock.
www.ub.tum.de/en/borrowing-ordering
ORCID iDThe ORCID iD is a globally unique identifier for authors. With an ORCID iD, publications can easily be attributed to their authors, regardless of possible name variants or name changes.
www.ub.tum.de/en/orcid
Research Data ManagementThe TUM Research Service Centre offers information, consultation and training on all aspects of research data management. These include, but are not limited to, coll-ection, storage and documentation of the research results based on specific stan-dards as well as the publication of the data.www.ub.tum.de/en/ research-data-management
As a special service you can link your ORCID iD to your TUMonline account.
27IT-Based Library Services
Reference ManagementTyping is a thing of the past! Reference ma-nagement programs can help you maintain an overview of even a vast number of sour-ces. These programs also make it easier to properly cite your sources and create bibliographies.
Use TUM‘s campus licenses for the Citavi and EndNote programs at no cost!www.ub.tum.de/en/reference-management
Digital Publications with mediaTUMWould you like to digitally publish your dissertation, post-doctoral work, a video lecture, a contribution to a conference from your research group or your publications list?
mediaTUM, the university‘s central media and publication server, is just the tool you need.mediatum.ub.tum.de
28 More offers
The IT Servicecenter and the LRZ provide you with numerous additional services, which we briefly present here. For further information, please visit www.it.tum.de and www.lrz.de.
Client ManagementThe LRZ offers managed clients for both Windows (TUM-PC) and Apple (MWN-MAC). As a result, the cost for the support of computer workstations is considerably reduced.www.it.tum.de/en/clients
Identity ManagementTUM provides a central directory (LDAP, active directory) containing all employee, student, guest and alumni identities. The directory also includes system accounts and groups. The identities are administered through the TUMonline campus manage-ment system, which is also used to manage the mail system.www.it.tum.de/en/identity-management
NetworkBasic services such as the network infrastructure, sub networks, IP addres-ses, DHCP servers, DNS entries, Internet access (including for conferences), public WiFi access (lecture halls, seminar rooms), VLANs and firewalls are provided by LRZ at no cost as part of the underlying services provisioning agreement.www.it.tum.de/en/network OTRSThe software OTRS (Open Ticket Request System) is used to manage customer requests.www.it.tum.de/en/otrs
SAPWith SAP, accounting and reporting is handled at TUM.www.it.tum.de/en/sap
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ServersThe LRZ offers a wide range of server services. This includes among others the supervised operation of servers and cluster nodes, virtual Windows and Linux servers, the LRZ Compute Cloud, and Server Up-date Services for Windows.www.it.tum.de/en/servers System AccountsA system account enables the use of IT services for non personal computer sys-tems (e.g. printer, scanner, ...).www.it.tum.de/en/identity-management
CertificatesTUM provides certificates for both users and servers free of charge in collaboration with the DFN.www.it.tum.de/en/certificates
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30 Contact
TUM Department of Mechanical EngineeringThe IT administrators for the chairs of this department are responsible for handling IT inquiries.
TUM Department of Mathematics Rechnerbetriebsgruppe (RBG) [email protected]+49 89 289 18018www.in.tum.de/rbg
TUM School of Medicinewww.med.tum.de/en/it-services
TUM Department of PhysicsIT Supportwww.ph.tum.de/about/services/it/[email protected]
TUM Department of Sport and Health Sciences IT Supportwww.sg.tum.de/en/department
TUM School of EducationIT [email protected]
Central [email protected]+49 89 289 17123www.it.tum.de/en/central-administration
TUM Department of ArchitectureIT administrators for the individual Chairs of this department are responsible for hand-ling IT inquiries.
TUM Department of Civil, Geo and Environmental [email protected]
TUM Department of Chemistry IT Supportwww.zentral.ch.tum.de/en/it-services TUM Department of Electrical and Computer EngineeringIT Supportwww.ei.tum.de/en/internal/it-services
Contact
TUM Corporate IT Systems and Services (ITSZ) is available to help you with all questions and issues related to the university‘s IT services. What’s more, TUM’s individual departments and schools offer their own IT support services.
Below you will find a list of the most im-portant points of contact within TUM for IT issues.
TUM Corporate IT Systems and Services (ITSZ) www.it.tum.de/en/home
IT [email protected]+49 89 289 17123
Our location in the center of Munich: Karlstraße 45, 5. Floor, 80333 MunichMonday – Friday 10:00 a.m. – 4:00 p.m.
Our location in Garching:Boltzmannstr. 10, Room 10, 85748 Garching bei München www.it.tum.de/en/it-support
31Contact
TUM School of ManagementIT [email protected]
Weihenstephan Campus Information Technology Weihenstephan (ITW)Maximus-von-Imhof- Forum 3, Dachgeschoss, DGL 05 [email protected]+49 8161 71.3245itw.wzw.tum.de
Leibniz Supercomputing Center (LRZ)ServicedeskBoltzmannstraße 1, 85748 Garching bei Mü[email protected]+49 89 35831 8800www.lrz.de
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Imprint
EditorTechnische Universität MünchenTUM Corporate IT Systems and Services (ITSZ)Arcisstr. 21, 80333 Mü[email protected]
Editorial OfficeDr. Frauke DonnerHead: Albert Lauchnerwww.it.tum.de
Design and RealizationKathrin Dickmann Gabriele Meise ProLehre | Medien und DidaktikDesignteam Barer Str. 21, 80333 Münchenwww.mz.itsz.tum.deIllustrations: Vladgrin
Last revision: 10/2017