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IT 206 Week 1 CheckPoint Formatting Issues IT 206 Week 1 DQ 1 and DQ 2 IT 206 Week 2 CheckPoint Knowing Where You Placed Your Document IT 206 week 2 Assignment Microsoft Word Exercise IT 206 Week 3 CheckPoint Simplifying Your Excel Usage IT 206 week 3 DQ 1 and DQ 2 IT 206 Week 4 CheckPoint The Risk of Macros IT 206 Week 4 Assignment Microsoft Excel Exercise IT 206 Week 5 CheckPoint Mail MergingTRANSCRIPT
ITITITIT 206206206206 EntireEntireEntireEntire CourseCourseCourseCourse
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IT 206 Week 1 CheckPoint Formatting Issues
IT 206 Week 1 DQ 1 and DQ 2
IT 206 Week 2 CheckPoint Knowing Where You Placed Your
Document
IT 206 week 2 Assignment Microsoft Word Exercise
IT 206 Week 3 CheckPoint Simplifying Your Excel Usage
IT 206 week 3 DQ 1 and DQ 2
IT 206 Week 4 CheckPoint The Risk of Macros
IT 206 Week 4 Assignment Microsoft Excel Exercise
IT 206 Week 5 CheckPoint Mail Merging
IT 206 Week 5 DQ 1 and DQ 2
IT 206 Week 6 CheckPoint Analyzing Data
IT 206 Week 6 Assignment Microsoft Access Exercise
IT 206 Week 7 CheckPoint Other Uses for PowerPoint
IT 206 Week 7 DQ 1 and DQ 2
IT 206 Week 8 CheckPoint Pitfalls to a Presentation
IT 206 Week 8 Assignment Microsoft PowerPoint Exercise
IT 206 Week 9 capstone DQ
IT 206 Week 9 Final Project Common Microsoft Office Errors
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1. CheckPoint: Formatting Issues – Due Day 5
· Write a 200- to 300-word response that answers the
following: Based on the article by Nott (2008), what are some
business uses for inserting a canvas within a Microsoft® Word
document? From these uses, propose a strategy that may help
users overcome formatting issues.
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1. Discussion Questions – Due Day 2 and 4
· Microsoft® Word provides keyboard combinations
that can increase a user’s efficiency. How can these shortcuts
simplify the support process for Microsoft® Word? For those
customers that solely use alternative methods of completing
these tasks, how would you introduce these key combinations?
· Microsoft® Word provides the ability to set defaults
allowing users to customize their style within their document.
Explain how you would educate a customer on setting his or her
own document style. What strategies would you advise to help
the customer avoid common style problems?
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1. CheckPoint: Knowing Where You Placed Your
Document – Due Day 5
· Write a 200- to 300-word response that answers the
following: Customers often save their Word documents to
unknown folders within their computers. What are some ways to
search for recent .doc files using Microsoft® Word? What
recommendations would you provide a user to minimize such
misplacements? Explain your answer.
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PlacedPlacedPlacedPlaced YourYourYourYour DocumentDocumentDocumentDocument
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1. CheckPoint: Knowing Where You Placed Your
Document – Due Day 5
· Write a 200- to 300-word response that answers the
following: Customers often save their Word documents to
unknown folders within their computers. What are some ways to
search for recent .doc files using Microsoft® Word? What
recommendations would you provide a user to minimize such
misplacements? Explain your answer.
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ITITITIT 206206206206WeekWeekWeekWeek 3333 CheckPointCheckPointCheckPointCheckPoint SimplifyingSimplifyingSimplifyingSimplifying YourYourYourYour ExcelExcelExcelExcel
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. CheckPoint: Simplifying Your Excel® Usage – Due
Day 5
· Write a 200- to 300-word response that answers the
following: Based on the article by Lenning (2005), how is a
macro utilized within Microsoft® Excel®? Name various
business functions that require the use of a macro. What are
possible limitations using macros within Microsoft® Excel®
and how would you convey this to a user?
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. 1. Discussion Questions – Due Day 2 and 4
· What are some qualitative tools used to analyze data
within Microsoft® Excel®? How do these tools assist users with
their business decisions? Provide an example from a past or
current work experience when the use of these tools would have
helped to analyze data in your spreadsheet. How was the data
originally analyzed? Explain your answer.
· Microsoft® Excel’s versatility allows users to
analyze both qualitative and quantitative data. How does the
versatility of Microsoft® Excel® affect application support?
Because of its versatility, what assumptions must be made when
diagnosing and troubleshooting Microsoft® Excel®-based
problems?
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1. Assignment: Excel® Exercise – Due Day 7
· Complete the following tasks by using the
Microsoft® Excel® document provided in Course Materials:
o Format appropriate cells for currency.
o Merge title cells.
o Construct a bar graph using the existing data and provide
labels and a legend.
o Insert a border around data.
o Freeze the first column of the data set.
o Sort the daily spending amounts in ascending order.
o Using the Tools menu, set the Excel spreadsheet to be
protected.
o Calculate the sum of the entire data set.
o Calculate the average of the entire data set.
o Delete any empty cells between the data cells to condense
the data.
· Read the following scenario:
You are working at a support desk for a company providing
onsite and telephone support to customers with Microsoft®
Excel® questions. On this particular day, you are presented
with the following three situations:
Situation 1: A business professional wants to use Microsoft®
Excel® to organize data for the monthly expense report. He has
never used Microsoft® Excel® and is inquiring about the
functions that would support him with this task.
Situation 2: A husband is having difficulties with his Microsoft®
Excel® spreadsheet. He has been trying to track his monthly
grocery spending to find the daily average he spends on food.
The spreadsheet is organized by day, and for the days in which
no groceries were purchased, he enters zero. He is seeking
assistance to calculate the correct monthly average.
Situation 3: A local grocery store owner has created a
spreadsheet containing the types of inventory she carries within
the store. The spreadsheet contains 235 different kinds of
inventory, defined by price, quantity on hand, ordered quantity,
and category. She loses her placement every time she scrolls
through the data set. She wants to know how to effectively scroll
through the data sheet and manage this large data set.
· Team-up with another student assigned by the
facilitator.
· Discuss how to diagnose and troubleshoot the
situations.
· Write a 1-page response for each of the three
situations. Include the following in each response:
o Identify a general approach for facilitating the customer
over the telephone. What are possible challenges in the given
situation? What strategies would help you overcome the
challenges?
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1. CheckPoint: The Risk of Macros – Due Day 5
· Write a 200- to 300-word response that answers the
following question: Based on the article by Lenning (2005),
what is a primary security risk that users should acknowledge
when using macros? Why is it important to educate users of
these risks once their dilemma is resolved? Aside from installing
Microsoft®’s service packs, what types of support strategies
should be utilized to ensure risks are minimized? Explain your
answer.
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1. CheckPoint: Mail Merging – Due Day 5
· Write a 200- to 300-word response that explains the
following: The article from Product News Network (2007)
introduces 4TOPS, a mail merger that can be embedded within
Microsoft® Access®. What are some key attributes of this
product and how may it help the operations of an organization?
How do third-party plug-ins change the process of diagnosing
and troubleshooting errors within an application? What steps
would you take in diagnosing an application that has been
changed from its original state? How does this affect the level of
support required to facilitate Microsoft® Access® users?
Explain your answer.
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1. Discussion Questions – Due Day 2 and 4
· Identify common Microsoft® Access® database
terms. How would you explain them to various Microsoft®
Access® users with little database knowledge? How would the
description of these terms vary depending on the experience
level of the customer? How would you determine this experience
level? Explain your answer.
· Micosoft® Access® is often more efficient than
Microsoft® Excel® when constructing databases. Explain why
a customer using Microsoft® Excel® may want to use
Microsoft® Access® as an alternative. How would you explain
usage of data between both applications to users?
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1. Assignment: MS Access® Exercise – Due Day 7
· Complete the following tasks using Microsoft®
Access®:
o Create a database consisting of two tables.
o Name both tables.
o Create fields for each table. The first table must contain
the following fields:
· Student ID number
· First name
· Last name
· Gender
· Phone number
· Address
· Major
· Minor
The second table must contain the following fields:
· Student ID number
· Course
· Letter grade
o Establish a primary key for each table.
o Create a relationship between the two tables.
o Set appropriate properties for all fields.
o Enter at least five mock student records in the first table.
In the second table, enter at least three courses for each student
listed in the first table.
o Create a report containing student ID numbers, first
names, last names, courses, and letter grades for all students.
o Create a query to search for students who received an A
in a course. Display student ID number, first name, and last
name in the query.
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1. CheckPoint: Analyzing Data – Due Day 5
· Write a 200- to 300-word response that answers the
following questions: Based on the article by Samuels and Wood
(2007), what are the five basic steps required for analyzing data
using Microsoft® Access®? How could these steps help you
diagnose and troubleshoot Microsoft® Access® errors? Which
of the five steps presents the greatest possibility for user error
and why? Explain your answer.
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1. CheckPoint: Other Uses for PowerPoint® - Due Day
5
· Write a 200- to 300-word response that answers the
following questions: In his article from Computer Act!ve,
Stevenson (2008) introduces an alternative use for Microsoft®
PowerPoint®. List and explain the five steps to creating a basic
Microsoft® PowerPoint® presentation. How would these steps
differ if the presentation had a business orientation? What
features should be emphasized and why?
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1. Discussion Questions – Due Day 2 and 4
· Microsoft® PowerPoint® is evolving graphically.
How might this change the complexity of a presentation? Do
you think Microsoft®’s plug-ins enhance the effectiveness of its
product? Why or why not?
· Microsoft® PowerPoint® provides features that
assist developing various presentation styles. What are two
features that must be used cautiously when creating a business
presentation? What effect do these features have on an audience?
Explain your answer.
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. 1. Assignment: MS PowerPoint Exercise – Due Day 7
· Complete the following tasks using Microsoft®
PowerPoint®:
o Create a Microsoft® PowerPoint® presentation with at
least six slides.
o Make the topic of the presentation on how a support desk
can communicate effectively with customers.
o Create a master slide with a logo, footer, and font.
o Add notes to each slide.
o Insert a graphic or picture.
o Implement a background.
o Place a text box in the title slide with your name.
o Insert transitions for each slide.
o Adjust text alignment in the title slide so it is centered.
o Insert an organizational chart.
· Read the following scenarios:
You are working at a support desk for a company providing
onsite and telephone support to customers with Microsoft®
PowerPoint® questions. On this particular day, you are
presented with the following three situations:
Situation 1: Susan, a pharmaceutical representative, must
create a presentation about a new drug recently approved by the
FDA. She wants to know the main functions of Microsoft®
PowerPoint®. Susan’s gathered data includes graphs, videos,
and statistics of the new drug.
Situation 2: The training department from a local electronics
store provides presentations to newly hired employees about the
company and its operations. There are four different
presentations created by four different people. The training
supervisor wants to unify all four presentations into one without
manually manipulating each slide.
Situation 3: Tim, a college sophomore, is having trouble with a
Microsoft® PowerPoint® presentation he e-mailed to himself
from the library’s computer. When he executes the presentation,
the slides change too fast, the font changes, and the audio from
each transition does not match. Tim wants to know why this has
happened and what can fix it.
· Write a 1-page response for each of the three
situations. Include the following in each response:
o Identify a general approach for facilitating the customer
over the telephone. What are possible challenges in the given
situation? What strategies would help you overcome the
challenges?
o If causes to the problem or question described by the
customer are unclear in the situation, explain how you would
further diagnose the problem or question.
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. CheckPoint: Pitfalls to a Presentation – Due Day 5
· Write a 200- to 300-word response that explains the
following: Based on the article by Fontana (2008), what is the
motivation for the pptPlex prototype Microsoft® is trying to
implement in Microsoft® PowerPoint®? How might this affect
existing Microsoft® PowerPoint® users and the level of support
required by the software? Explain your answer.
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1. Capstone Discussion Question – Due Day 3
· Create a draft of an application support checklist
for Outlook®. You should first identify and diagnose five
frequent errors in Outlook®. Each error must then offer
possible diagnosing strategies and troubleshooting tactics.
Provide an alternative support approach for each error for
customers who might be at a lower skill level.
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OfficeOfficeOfficeOffice ErrorsErrorsErrorsErrors
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1. Final Project: Common MS Office Errors – Due Day 7
· Create an application support checklist for each
Microsoft® Office application (Microsoft® Word, Microsoft®
Excel®, Microsoft® Access®, Microsoft® PowerPoint®, and
Microsoft® Outlook®) using the information accumulated from
your individual assignments from Weeks One through Nine. For
each application, identify common user errors as well as
provide a step-by-step strategy to diagnose and troubleshoot
such problems for users at beginning and intermediate skill
levels. Each application support checklist must include the
following:
o Summary of the application
o Five common errors for each application
o Strategies used to diagnose the errors for an array of
different audiences
o Proposed support tactics to resolve the errors for different
audiences
· Create and submit a 10- to 15-slide Microsoft®
PowerPoint® presentation to summarize your findings. The
slideshow should resemble an actual presentation that could be
used for training application support staff.
· Format your paper according to APA standards.