isb participant guide

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Version 1.1 created: December 2011

Intonation and StressBasic

Participant guide

Communication Excellence

From here to anywhere


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Intonation and StressBasic | Participant guideVersion 1.1 created: December 2011

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Contents

Welcome to Intonation and StressBasic ...................................................................................................................... 4

Guidelines and Expectations ........................................................................................................................................ 4

Course Outline .............................................................................................................................................................. 4

What are sounds? ............................................................................................................................................................ 5

Sounds of English ......................................................................................................................................................... 5

Consonant sounds ........................................................................................................................................................ 6

Practice 1 ......................................................................................................................................................... 6

Practice 2 ......................................................................................................................................................... 6

Practice 3 ......................................................................................................................................................... 6

Practice 4 ......................................................................................................................................................... 7

Vowels .......................................................................................................................................................................... 7

Practice 5 ......................................................................................................................................................... 7

Practice 6 ......................................................................................................................................................... 8

Syllable and Rules of Word Stress................................................................................................................................... 9

What are syllables? ...................................................................................................................................................... 9

What is word stress? .................................................................................................................................................... 9

Word stress rule 1: Stress in words with two syllables. ................................................................................................ 9

Practice7 ......................................................................................................................................................... 9

Practice 8 ....................................................................................................................................................... 10

Word stress rule 2: Stress in words ending in tion, ian, and eer..................................................................... 10

Practice 9 ....................................................................................................................................................... 11

Practice 10 ..................................................................................................................................................... 11

Word stress rule 3: Stress in words ending with ic, ical, and ically................................................................. 12

Word stress rule 4: Stress in words ending with ateand ise/ize..................................................................... 12

Practice 11 ..................................................................................................................................................... 12

Practice 12 ..................................................................................................................................................... 13

Content and structure words .......................................................................................................................................... 14

Rhythm ....................................................................................................................................................................... 14

Practice 13 ..................................................................................................................................................... 14

Practice 14 ..................................................................................................................................................... 15

Weak forms and contractions ......................................................................................................................................... 16

Practice 15 ..................................................................................................................................................... 17

Practice 16 ..................................................................................................................................................... 18

Though groups and pausing .......................................................................................................................................... 19

Practice 17 ..................................................................................................................................................... 19


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Guidelines for intonation ................................................................................................................................................ 20

Intonation in declarative sentences ............................................................................................................................ 20

Intonation in WH-questions ........................................................................................................................................ 20

Intonation in Yes-No questions ................................................................................................................................... 20

Practice 18 ..................................................................................................................................................... 20

Intonation in tag questions .......................................................................................................................................... 21

Sure or Unsure....21

Practice 19 ..................................................................................................................................................... 21

Intonation in series...................................................................................................................................................... 21

Intonation in unfinished statements ............................................................................................................................ 21

Practice 2022

Practice 2123

Practice 2324


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Welcome to Intonation and StressBasic

We are delighted to welcome you to Intonation and StressBasic!

Intonation & StressBasic is a verbal skills program designed to polish and sharpen English speaking skills. The

course provides practice and guidance to increase both confidence and ease of speech. It is targeted at improving

articulation and diction through focus on a specific range of features such as tone, stress patterns and rhythm which

will help you achieve significant and lasting changes in diction and clarity.

We look forward to working with you over the next month to enhance our speaking skills.

Have fun learning!

Guidelines and Expectations

75% attendance required to pass course

70% score required to pass course

Participate actively

Complete assignments on time

Practice and apply what youve learned

Punctuality is non-negotiable

Have fun learning!

Course Outline

16 session of 1 hour each

4 recording assignments

- Day 1 (Pre-course)

- Day 6 (Mid-course)

- Day 11 (Mid-course)

- Day 16 (Post-course)

Coaching touch-points

- Feedback on 1st recording via e-mail

- Schedule feedback after course completion


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What are sounds?Sounds build up the words in spoken language. They are required for correct pronunciation.

Sounds of English

Consonant sounds Vowel sounds

c car - /k/ racing - /s/ a cat - // amongst - //

g great - /g/ rage - /d/ e elephant - // eel - /i/

Notes: Notes:

Voiceless Voiced Short vowels

/p/ as in pea /b/ as in bee // as in kit // as in good

/t/ as in tea /d/ as in do // as in strut // as in odd

/k/ as in key /g/ as in go /e/ as in dress // as in trap

/f/ as in fat /v/ as in vat // as in about // as in together

// as in thin // as in that Long vowels

/s/ as in sip /z/ as in zip / / as in fleece / / as in tr ue

// as in ship // as in measure / / as in f ather / / as in thought

// as in chin // as in judge / / as in reverse

/h/ as in hat Diphthongs

/m/ as in map / / as in f ace / / as in wide

/n/ as in nap / / as in how /o/ as in goat

/l/ as in led // as in here // as in tour

/r/ as in red / / as in appointment

// as in hang

/j/ as in yet

/w/ as in water

Sounds

SyllablesWords

Thoughtgroups

Language


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PRACTICE 4

Snakes, Snails, or Roses

Tick the column that fits the pronunciation of the words suffix.

Word Snakes Snails Roses Word Snakes Snails Roses

hats ladsriffs likes

lowers rises

buzzes projects

desks matches

watches bottles

rolls listens

books rocks

bags pizzas

judges steps

eyes benches

Vowels

PRACTICE 5

Sound Examples Notes

// took

/u/ tool

/o/ told

// pet

/e/ paid

// pat

// car

// core

// nurse


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PRACTICE 6

Update on Deloitte Japan

Following the earthquake and subsequent tsunami that struck the northeast coast of Miyagi

Prefecture on 11 March, Deloit te Japan has confirmed the safety of al l of their people in Sendai.

They have a lso conf i rmed the safety o f a l l o ther member f i rm secondees in Japan. They are

st i l l wai t ing to account for roughly 10% of the i r 8 ,300 f i rm -wide employees, a l though the

remaining people are not assigned to impacted areas.

Beginning on 14 March, the Tokyo Electr ic Power Co implemented power suspensions on a

rotat ional basis in Tokyo, Yokohama and the Kanto Region, result ing in cancel lat ion of publ ic

transportat i on from Monday onward. Deloit te off ices in Tokyo and the surrounding areas are

currently c losed, and al l partners and staff have been advised to stay at home through 15

March.

In addit ion, Deloit te Japan is functioning with only l imited capacity of their Outlook server in

Tokyo, and has asked that DTTL member f i rms re fra in f rom sending large f i le a t tachments in e-

mai l except for important c l ient serv ice and other urgent matters .

Source:https://www.deloitteresources.com/pgContent.aspx?sid=0&cid=1066461
https://www.deloitteresources.com/pgContent.aspx?sid=0&cid=1066461https://www.deloitteresources.com/pgContent.aspx?sid=0&cid=1066461https://www.deloitteresources.com/pgContent.aspx?sid=0&cid=1066461https://www.deloitteresources.com/pgContent.aspx?sid=0&cid=1066461


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Syllable and Rules of Word Stress

What are syllables?

Syllables are sound units that make up a word. Words may have one, two, three or more syllables. Every syllablecontains only one vowel sound.

Example:

phone has one syllable.

meetinghas two syllables: mee-ting

fantastichas three syllables: fan-tas-tic

A good way to understand and count syllables in a word is to clapas you say each syllable.

What is word stress?

In words with more than 1 syllable, all syllables are not said equally. One syllable is highlighted or stressed. We callthis word stress.

In multi-syllabic words the stress falls on one of the syllables while the other syllables tend to be spoken overquickly.

The main stress always falls on a particular syllable in any given word.

To improve your pronunciation it is important to stress the right syllable. Listed below are some rules of word stress tohelp you identify which syllable needs to be stressed.

Word stress rule 1: Stress in words with two syllables.

In words with two syllables, the stress pattern depends on whether the word is used as a noun, an adjective, or averb.

A. When the word is used as a noun or adjective, the stress is on the first syllable.

B. When the word is used as a verb, the stress is on the second syllable.

Example

Word Used as a noun Used as a verb

Project I submitted the PROject yesterday. I asked him to proJECTthe documents on the screen.

PRACTICE7

Practice the pronunciation of the following words and use them in sentences as verbs and nouns or adjectives.

conduct Object record

content Permit refuse

contract Present reject

convict Proceed research

desert Project subject

frequent Protest survey

incline Rebel suspect

insert Recall update


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PRACTICE 8

Noun-adjective-verb homograph

Break the words in the first column into syllables and identify the stressed syllable based on whether it is used as anoun, an adjective, or a verb. Practice the pronunciation together. Then, construct two sentences with each wordone with the word used as a noun or an adjective and another with the word used as a verb. Read out the sentence

with correct pronunciation of the words. The first word has the solution. Work with your partner on the rest.

Word Noun or

adjective

Verb Examples

object OB-ject Ob-JECT The OBject doesnt fit in the room.

He wont obJECT to your presence in the meeting.

subject

permit

record

progress

perfect

increase

present

conduct

digest

insult

export

defect

reject

Word stress rule 2: Stress in words ending in tion, ian, and eer.

Words ending in tionand ianhave stress on the penultimate (i.e., the last but one) syllable.

Example

Word Stress Used in a sentence

communication co-mmu-ni-CA-tion I am working to improve my communiCAtion skills.

musician mu-SI-cian Mozart was a great muSIcian.


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Words ending in -eer have stress on the syllable that has -eer.

Example

Word Stress Used in a sentence

volunteer vo-lun-TEER All volunTEERs are requested to assemble in the hall.

PRACTICE 9

Practice the pronunciation of the following words and use them in sentences of your own.

ion

application solution passion

pronunciation communication admission

conversation explanation provision

ian

vegetarian musician pedestrian

librarian politician statistician

electrician disciplinarian magician

eer

engineer marketeer career

volunteer pioneer commandeer

PRACTICE 10

Instructions:

1. Identify the words that fit into the rules of word stress that were discussed in the session.

2. Divide the word into syllables.

3. Underline the stressed syllable in the words youve identified.

4. Compare your work with your partners.

5. Together with your partner, practice the pronunciation of the words.

6. Read the entire passage with correct pronunciation to your partner and ask him/her for feedback.

The first word has been completed as an example.

Barry and George develop software so/lu/t ions in the f ie ld of education. The latest appl icat ion

they created has been nominated for an award. In my conversation with them, these two

engineers mentioned that i t took them almost 6 months to create the appl icat ion. Apart from

being engineers, they are also great musicians. Music brought them together. So, they

pioneered the technology that uses music to teach various concepts and are now try ing to

obtain a copyright. Barry and George claim they are not prof i teers but volunteers for progress

through good education. Some educators say Barry and George are magicians waving the wand

through the technology theyve created. Their passion shows in the work theyve produced. They

wil l present their work at the conference next week where they hope to get more users and

buyers for their product.


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Word stress rule 3: Stress in words ending with ic, ical, and ically

Stress on the syllable before the suffix.

ic ical ically

electric electrical electrically

numeric numerical numerically

logistic logistical logistically

analytic analytical analytically

historic historical historically

Word stress rule 4: Stress in words ending withate andise/ize

Stress on the ante-penultimate syllable (i.e., third from the end).

ate ise/ize

appreciate escalate communicate equalize optimize compromise

calculate tolerate delegate emphasize jeopardize improvise

PRACTICE 11

Which word?

Listen to the audio clip and circle the word that you hear.

1 taller dollar

2 why vie

3 dose doze

4 massage message

5 azure assure

6 spook spoke

7 heart hurt

8 tech take

9 tack tech

10 card cord


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PRACTICE 12

How many syllables? Which syllable is stressed?

Write down the number of syllables in the word and underline the stressed syllable.

The first word has been completed as an example.

Word Syllables Word Syllables Word Syllables Word Syllables

execute 3 chores configure conversation

pronunciation environment genre plan

swap probability comment content

message oracle confirmation education

sap suite envelop tournament

wednesday envelope ask approval

advertisement vitamins confirmation bizarre

send select opportunity project

industry business management economy

purpose parameter technical april

executive representative asked jeopardize

develop deliver accessory message

percentage communicate analysis decision

statistics career average cater

occasion chef statistical schedule

agreement manager rapport official

efficient informative communication particular


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PRACTICE 14

More than just a job

Greg shares a personal story

Hi, Durant here, back with you.

I hope you would agree that one of my personal trai ts is that I am very direct and straight with

people. So, I want to share with you an issue that is keeping me up at night, more frequently

than I would l ike. I m now hearing the conversation that being at Deloit te is feel i ng a l i t t le more

l ike a job than i t is a career. Well , I am passionate about the fact that I bel ieve that is

absolutely untrue. Certainly, the last 12 or 24 months have been a chal lenge for al l of us. And I

th ink i t s k ind of natural when you go through th ose cycles that you can tend to have those sorts

of feel ings. But, I would ask you to back up and think broadly, what are the career opportunit ies

here at Delo i t te .

Let me share with you a personal story. Some 25 years ago, I was a manager in our Chicago

off ice, and I fe l t I was sort of doing the same stuff for two or three years. So, I reached out to

partners that I was working with and other partners that had mentored me and I said, Hey, I

would be open for jus t a d i f ferent k ind of opportun i ty , whether that was geographic, just

someth ing to ta l ly d i f ferent. W el l , low and behold, t iming is sort o f every th ing. I got invo lved in

the KKR acquisit ion of RJR Nabisco. Long story short, KKR won the bid, we won i t as an attest

c l ient, and I had the opportunity to move f irst to Atlanta, then ult imately to New York some 20

years ago. So, what does that mean for you?

Well, i f youre sort of feel ing that youre k ind of stuck that you feel i t s more of a job than a

career, I would just encourage you to think broadly of everything that Deloit te has to offer and

our commitment to our people; and then I would encourage you to take the ini t iat ive and for you

to explore ways to make sure that you think about this as a career and not a job because there

are so many opportunit ies inside this f i rm. I just ask you to think about that.

Unti l next t ime.

Source:http://dmp.deloittenet.deloitte.com/viewerportal/deloittenet/home.vp?programId=esc_program%3A4909&contentAssociationId=association%3A8731
http://dmp.deloittenet.deloitte.com/viewerportal/deloittenet/home.vp?programId=esc_program%3A4909&contentAssociationId=association%3A8731http://dmp.deloittenet.deloitte.com/viewerportal/deloittenet/home.vp?programId=esc_program%3A4909&contentAssociationId=association%3A8731http://dmp.deloittenet.deloitte.com/viewerportal/deloittenet/home.vp?programId=esc_program%3A4909&contentAssociationId=association%3A8731http://dmp.deloittenet.deloitte.com/viewerportal/deloittenet/home.vp?programId=esc_program%3A4909&contentAssociationId=association%3A8731http://dmp.deloittenet.deloitte.com/viewerportal/deloittenet/home.vp?programId=esc_program%3A4909&contentAssociationId=association%3A8731


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Weak forms and contractionsStructure words have one pronunciation (strong) when isolated, and another (weak) when not stressed within aphrase.

Weak forms

Words from the following categories have weak forms :

Determiners and quantifiers

Auxiliaries

Prepositions

Conjunctions

Contractions

Contractions are fixed grammatical patterns and widely used in spoken language.

Contraction involves different forms of:

The auxiliaries:

- Be- Have

- Will

- Shall

The reduced form of the negation particle


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PRACTICE 15

Contractions

contraction full form contraction full form

be negation particle

I'm I am aren't are notthey're they are can't cannot

what're what are couldn't could not

you're you are didn't did not

who're who are doesn't does not

we're we are don't do not

there's there is there has hadn't had not

that's that is/that has hasn't has not

she's she is/she has haven't have not

he's he is/he has shouldn't should notlet's let us mustn't must not

what's what is/what has isn't is not

who's who is/who has weren't were not

where's where is/where has wouldn't would not

whens when is won't will not

will had

I'll I will I'd I had/I would

she'll she will he'd he had/he would

he'll he will she'd she had/she would

they'll they will they'd they had/they would

what'll what will we'd we had/we would

you'll you will you'd you had/you would

who'll who will who'd who had/who would

have

who've who have we've we have

they've they have what've what have

I've I have you've you have


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PRACTICE 16

Weak forms

The following is a list of some structure words which have weak forms in connected speech:

Articles Strong Forms Weak Forms Examples

a /ei/ // abook

an /n/ /n/ anorganization

the /i://i/ before a vowel// before a consonant

theeconomythedocument

Auxiliary verbs Strong Forms Weak Forms Examples

am /m/ /m/, /m/ Im going

are /:/ // The reports are ready

can /kn/ /kn/, /kn/ CanI go?

does /dz/ /dz/ What does he want?

had /hd/ /hd/, /d/ Everyone hadfinished

has /hz/ /hz/, /z/ Hashe gone?

have /have/ /have/ Havethey gone?

shall /l/ /l/, /l/ What shal lI do?

was /wz/ /wz/ I was reading

were /w:/ /w/ Wereyou reading?

must /mst/ /mst/, /ms/ I mus tgo now

Conjunctions Strong Forms Weak Forms Examples

and /nd/ /nd/, /n/, /n/ tables an dchairs

as /z/ /z/ Try ashard asyou can

than /n/ /n/ better thanyou

that /t/ /t/ I said thatI was busy

but /bt/ /bt/ But Im busy

Prepositions Strong Forms Weak Forms Examples

at /t/ /t/ Look atthe mail

for /f: / /f/ This is fo ryou

from /frm/ /frm/ I come f romDelhi

of /v/ /v/ A cup o ftea

to /tu: //tu/ before a vowel/t/ before a consonant

Give it toArchieGive it tome

Pronouns Strong Forms Weak forms Examples

you /ju: / /j/, /j/ Why dont yougo now?me /mi: / /mI/ Give mea book

he /hi: / /hi/, /i:/, /I/ What is hedoing?

she /i: / /I/ When is sheleaving?

him /hIm/ /Im/ Let h imdo it

her /h:/ /h/, /:/, // Let herfinish it


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Though groups and pausingIt is important we pause when required, because this will help us lower our rate of speech and help the listenerunderstand our message without any difficulty.

Punctuation correlates closely with breath pauses. A full stop, colon, semi-colon, and comma mark the end of a

group. Just as we use punctuation for clarity in written communication, we use pauses while speaking. Pauses arelike verbal punctuation.

A sentence may express more than one thought or idea. One needs to pause at the end of every thought group sothat we are understood better. There are appropriate places for pausing. If we pause in the wrong places, the linkbetween the different thoughts and ideas could get broken. The sentences would seem confusing or cease to makesense and would be incoherent.

Examples:

Incorrectpause

Deloitte is proud to/ offer professionals the/ opportunity to/ participate in/ AHA walks and/ runs in/certain locations as/ part of Team Deloitte. //

Correctpauses Deloitte is proud to offer professionals/ the opportunity to participate/ in AHA walks and runs/ in certainlocations/ as part of Team Deloitte. //

Tips:

Pause at the end of a thought group.

A thought group generally ends in a content word.

Avoid pausing after a structure word.

PRACTICE 17

Youve got mail!

Instructions: Work with the person sitting next to you and identify the ideas or groups of ideas expressed in this email.

At the end of one idea, place a marker. Use a single slash (/) to mark end of a though group and double slash(//) to mark the end of a sentence.

Dear Lakshmi

It is a pleasure to be associated with Deloitte Consulting India Pvt Ltd I have been in the IT industry for 3 years and

have worked extensively on challenging software engagements pertaining to various industries like healthcare retail

telecommunications etc in big corporations like Infosys and IBM I graduated as a software engineer from IIT Delhi and

later on pursued a long distance MBA course from Symbiosis Institute of Management located at Pune Apart from

work I enjoy swimming and photography on weekends I have always been keen to learn about different cultures and

currently I am learning French to enhance my language skills I am single but have a wonderful family of six people My dad mom two younger sisters and a brother living in New Delhi The firm has given me a great opportunity to

explore my skill sets in this special project supervised from the US Hope my credentials add value to my initiatives in

Deloitte

Look forward to working with you and meeting you in person soon

Regards

Ramakant


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Guidelines for intonation

Intonation in declarative sentences

A declarative sentence simply states a fact or argument, states an idea, without requiring either an answer or actionfrom the reader. It does not give a command or request, nor does it ask a question.

Declarative statements follow a falling intonation pattern. E.g., It has four colors.

Intonation in WH-questions

These are questions that start with: who, what, when, where, why, and how. They require more than a yes or noanswer.

WH-questions follow a falling intonation pattern. E.g., Who designed it?

Intonation in Yes-No questions

These are questions that can be answered with a yes or a no. They usually start with words like: is, does, are, etc.

Yes-No questions follow a rising intonation pattern. E.g., Is it small?

PRACTICE 18

Going to India

The following questions were posed to a professional who was going on an expatriate assignment.

1. Match the questions from the column on the left with appropriate responses from the column on the right.

2. Then, mark the intonation pattern for the sentencesrisingor falling.

3. With your partner, take turns asking and answering questions.

1. ____ Where are you from? a. Not really, but my aunt lives in Bangalore.

2. ____ Where are you moving to? b. No, its too expensive.

3. ____ Where does your family live? c. Im really excited.

4. ____ What time is your flight? d. By air.

5. ____ How long will you have to wait for your connectingflight?

e. Im going to stay a month or two at a hotel.

6. ____ How do you feel about your assignment in

Hyderabad?

f. They all live in Boston.

7. ____ Are you planning on breaking your journey inLondon?

g. To India.

8. ____ Have you got any friends there? h. I grew up in Maine but I live in Chicago.

9. ____ How will you get there? i. Tomorrow afternoon.

10. ____ Are you going to look for an apartment right away? j. A few hours.


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Adapted from M. Hewings, CUP: 2004.

Intonation in tag questions

Tag questions can be used in two ways.

E.g., India won the world cup, didnt they?

Use of tag question Intonation Notes

Elicit agreement FallingAs a question eliciting agreement where you request confirmationfrom the other person. It functions like a statement signaling certaintyand uses a falling intonation.

Elicit a yes or no answer RisingAs a question eliciting a yesor no answer. They are like the YES-NO questions we learned in the previous session and uses a risingintonation.

PRACTICE 19

Sure or Unsure

Read out the statements to your partner. Your partner has to mark whether you sounded sure or unsure.

Statement Unsure Sure

You are coming for dinner, arent you?

They asked her to do complete the report, didnt they?

We should have a team meeting once every week , shouldnt we?

Raymond wanted to go out, didnt he?

Its very hot today, isnt it?

You wanted to fight with her, didnt you?

Raj has been on PTO for weeks, hasnt her? We have a new leadership team, dont we?

Intonation in series

When there are items in a series, each item is said with a rising intonation with the last item said with a fallingintonation.

Example:

So far, weve learned about intonation patterns in declarative statements, WH-questions, Yes-No questions, andtag questions.

Intonation in unfinished statements

Sometimes, statements may be unfinished where the speaker has left something unsaidor implied

You will use a slight rise at the end of the unfinished statement.

Example.

I went to the cafeteria

(but there was nothing left for lunch.)unsaid or implied statement


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PRACTICE 20

Instructions:

Match the unfinished statements to the unsaid or implied statements.

Then, practice using the correct intonation for each of the statements.

Jacob met the manager but I think he went to the beach instead.

He couldve bought the car but I dont believe her.

Hes taken the day off but I dont think he met the staff.

Ria said she had submitted the report but I dont know if it will make a difference.

He wanted to go to a hill resort but I dont think he did.

Reports indicate there could be another tsunami ...but I think hes going to work from home anyway.

She said she had to work late but I couldnt find it.

Hes taken the club membership again but Im not sure if I should believe every report.

PRACTICE 21

Which pattern?

Type of statementIntonation pattern

(

or

)

Type of statementIntonation pattern

(

or

)

Tag questions (uncertain) Declarative

Tag questions (certain) Wh-questions

Items in a series Yes-No questions

Unfinished statements


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PRACTICE 22

Activity 1: Question or Statement

Read out the statements to your partner. Your partner has to mark whether he or she heard a question or statement.

Statement Question Statement

Hes gone.

You bought the tickets.

You saw the movie last night.

Its raining in New York.

They are shopping today.

John walked away.

You called her.

Activity 2: Sure or Unsure

Read out the statements to your partner. Your partner has to mark whether you sounded sure or unsure.

Statement Unsure Sure

You are coming for dinner, arent you?

They asked her to do complete the report, didnt they?

We should have a team meeting once every week , shouldnt we?

Raymond wanted to go out, didnt he?

Its very hot today, isnt it?

You wanted to fight with her, didnt you?


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PRACTICE 23

Instructions:

1. Mark appropriate intonation patterns for the conversation given below.

2. Practice the conversation with the person sitting next to you.

Jen Hi Gavin, its Jen. Do you have a couple of minutes?

Gavin Sure. Whats up?

Jen I want to get your help with figuring out how to set up this booth for family day this Saturday.

Gavin Werent you coordinating with Chris? He knows exactly what needs to be done.

Jen Well, Chris is down with the flu. Would you be able to help out?

Gavin I can guide you but could you get more people involved because it actually involves a lot of work.

JenYeah, I suppose I could ask everyone in the team to pitch in. Cant you ask all these guys who sit around

you to volunteer?

Gavin Tell you what. Ill meet you in a couple of hours and well brainstorm together.

Jen That sounds great. Thanks for your help.


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About Deloitte

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company

limited by guarantee, and its network of member firms, each of which is a legally separate and

independent entity. Please seewww.deloitte.com/aboutfor a detailed description of the legal

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