invitation for expression of interest date 02 …jkera.org/doclibrary/pdffile/946-eoi.pdf · in the...

INVITATION FOR EXPRESSION OF INTEREST

Date 02-09-2015

Title: Loan 3132: IND- Jammu and Kashmir Urban Sector Development Investment Program, Project 3

Consultancy Services for Capacity Building of Urban Local Bodies of Jammu & Kashmir.

1. India has received a loan from the Asian Development Bank (ADB) towards the cost of Loan 3132-IND: Jammu and Kashmir Urban Sector Development Investment Program, Project 3. Part of this loan proceeds will be used for eligible payments under the Consultancy services.

2. J&K Economic Reconstruction Agency (J&K ERA) is the executing agency for the investment program. The objective of the Investment Program is to ensure that the quality of urban infrastructure and municipal service delivery are improved in a sustainable manner to enhance economic growth of main urban areas of J&K with emphasis on promoting commerce and improvement of livelihoods of the poor. The program will finance urban infrastructure development in the sectors of Expressway Corridor (flyover) , water supply, drainage and Urban transport and other infrastructure in the cities of Jammu and Srinagar

3. Municipal service in the urban areas of Srinagar and Jammu is provided by the Municipal Corporations working under Ministry of Housing & Urban Development, Government of Jammu and Kashmir's (GoJ&K) . GoJ&K intends to improve Municipal services in urban areas of Jammu and Srinagar through ongoing infrastructure investments. It seeks also to bring about improvements in service levels, operational efficiency and financial sustainability of the Municipal services through institutional, financial and IT reforms as well as improvements in the tariff structure and subsidy mechanism.

4. To assist in the capacity building of both Municipal Corporations in the divisions of Jammu and Kashmi r, J&K ERA (herein referred to as the "Employer") now invites services of eligible International Consultancy Firms (hereafter referred to as Consultant) having prior experience in providing similar consulting services on externally financed projects to be procured on the basis of the ' Quality and Cost Based Selection (QCBS) method.

/

5. Interested consultants should visit ADB website for Consultant Management SystemConsulting Services Recruitment Notice (CMS-CSRN) (http:/cms.adb.org) for the terms of reference and specific requirements , and submit Expression of Interest (EOI) following the instructions in the CMS-CSRN website on or before 1st October 2015.

6. Only short listed consu lting firms will be invited to submit their technical and financial proposals subsequently. The consultants shall be selected and engaged in accordance with the Guidelines on the Use of Consultants by ADB and its Borrowers. Firm(s) engaged as DSC or PMC under JKUSDIP will not be eligible to submit proposal and will not be shortlisted for this assignment

Address:

Web site: www.jkera.org

Terms of Reference

1 Background

1. Municipal service in the urban areas of Srinagar and Jammu is provided by the Municipal

Corporations working under Ministry of Housing & Urban Development, Government of Jammu and

Kashmir’s (GoJ&K). GoJ&K intends to improve Municipal services in urban areas of Jammu and

Srinagar through ongoing infrastructure investments. It seeks also to bring about improvements in

service levels, operational efficiency and financial sustainability of the Municipal services through

institutional, financial and IT reforms as well as improvements in the tariff structure and subsidy

mechanism.

2. At present, Municipal services in Jammu and Srinagar cities are assigned to Municipal Corporations

of Jammu and Srinagar are only some of the following functions categorized in Twelfth Schedule

(Section 243-W) include .

Urban planning including town planning.

Regulation of land-use and construction of buildings.

Planning for economic and social development.

Roads and bridges.

Water supply for domestic, industrial and commercial purposes.

Public health, sanitation conservancy and solid waste management.

Fire services.

Urban forestry, protection of the environment and promotion of ecological aspects.

Safeguarding the interests of weaker sections of society, including the handicapped and

mentally retarded.

Slum improvement and up gradation.

Urban poverty alleviation.

Provision of urban amenities and facilities such as parks, gardens, playgrounds.

Promotion of cultural, educational and aesthetic aspects.

Burials and burial grounds; cremations, cremation grounds; and electric crematoriums.

Cattle pounds; prevention of cruelty to animals.

Vital statistics including registration of births and deaths.

Public amenities including street lighting, parking lots, bus stops and public conveniences.

Regulation of slaughter houses and tanneries.

3 The 74th Constitutional Amendment Act empowers Urban Local Bodies with appropriate functions and powers in relation with the State Govt., concerning elections and revenue sharing. Besides Urban Local Bodies are entrusted under the Act to play a key role in development activities and programmes. The Act provides for

• Devolution of more functions and taxation powers

• Revenue sharing with State Governments funds

• Regular conduct of elections

• Reservation of seat for SC, ST and Women

• Uniform composition of Urban bodies throughout the country

• Prescription of criteria for categorizing urban local bodies like, Town Panchayat, Municipalities,

City Municipal Corporation

• Restriction on the formation of township only to Industrial areas where the entire municipal

service are provided by the Industries

• Formation of District Planning and Metropolitan Planning Committee

The Act also provides for constitution of State Finance Commission to review the Financial Status of

ULBs and submit recommendations. State legislature can authorize municipality to levy, collect and

appropriate such taxes, duties, tolls and fees within prescribed limits. The Act lays specific stre ss on

urban environment management and integration of rural urban development plans in any district or

metropolitan area.

Empowerment of Urban Local Bodies

Empowerment of urban local bodies, particularly the two corporations, should become the focal

point for policies in the sector. This is a long term issue and the policy will need to evolve in view of

the constraints.

There had been no significant activity relating to urban local bodies in the state before 1947 and

even during the period prior to the 74th Constitutional Amendment in 1994. These proposals of

1992 on decentralization were effected in the state in 2000, political uncertainty and law order

being the factors for the delay. The first elections under the new law have taken place in 2005. While

political aspects have been addressed under the new act, the issues relating to functions and

finances and functionaries not been focused.

Empowerment would imply sharing of powers between the existing political and administrative

institutions of the state with the new functionaries in local bodies.

Despite the provisions in the Act, the Municipal Corporations and The development Authorities

operate with limited staff and capacities. There is a mismatch between the skill sets and the work

assigned and this will need to be rationalized. Currently, capacity enhancement is by deputation of

Staff from PHED or other State Departments. However, the issue is also of providing opportunities

for growth in the ULB's and more importantly in terms of strengthening the cadres within.

Despite the existence of two acts to deal with urban planning, i.e. Town Planning Act, 1963 and J&K

Development Act, 1970, the deficiencies are most prominent in laws relating to urban planning

itself. The following acts require amendments to implement the proposed urban policy.

J&K Development Act, 1970

The act being the principal tool for urban planning and functioning of development authorities in the

state needs extensive changes The issue is of clarity of development and maintenance functi on, and

powers to charge, though the most ideal solution would he In term of A single agency performing all

the functions.

NEED FOR A GREATER ROLE FOR ULBs

Going by the letter and spirit of the 74th Amendment, it is apparent that the ULBs need to be given

the primary role and mandate for basic urban planning and provision of civic amenities to the people

of the respective towns.. There is a need for intensive and extensive training of personnel at

different levels to ensure smooth functioning of this new State Govt-ULB dispensation.

TRAINING

While the 74th Amendment provides a comprehensive framework for Urban Reforms, it also lays

emphasis on training of personnel at various levels to bring about the necessary attitudinal change

and skill up gradation for effective urban governance.

E-Governance in JMC

The corporation has taken up the computerization of the municipal records at the first instance; the

corporation computerized the data of last 17 years pertaining to the death and birth record. The full -

fledged computer section has been installed in the Jammu Municipal Corporation with the

assistance of the NIC where the whole record of the Municipal is being computerized in a phased

manner However E-Governance is yet to be introduced in the offices of the Jammu Municipal

Corporation where the traditional file-of-papers system is still in vogue. Computerization for the

following works has been introduced.

(i) Service Records of employees

(ii) Salary bills

(iii) Receipts and Expenditure records

(iv) Inventory of assets.

2 Objective of the Assignment

4. The main objective of this assignment is to improve service levels, operational efficiency and

financial sustainability of Municipal Corporations in Srinagar and Jammu in line with 74th

Amendment. Specific objectives are:

• Institutional restructuring of Municipal Corporations in urban areas of Srinagar and Jammu

• Improvement of operational efficiency

• Improvement of financial sustainability of operations

• Tariff rationalization plan and design of transparent subsidy mechanism

• Improved service levels and customer responsiveness

• Preparing a comprehensive Organizational Development Plan with clear action plans and

timelines to enhance the restructure, functions and staffing of the municipal corporations in

J&K in order to improve overall efficiency, productivity and effectiveness of service delivery

to citizens;

• Preparing Prescribed Charter of Functions for the municipalities drawing from structure

prescribed in the Municipal Corporation Act (2000) and from the 74th Constitutional

Amendment of Government of India;

• Preparing the recommended organizational chart, with duties and job charts for each

position, for the Corporations;

• Defining the job description for each department and its wings;

• Examining the existing systems, practices & methods of dealing with various issues in each

department; suggesting improvements and developing new methods for each group of

functions and activities;

• Recommending decentralization in administration;

• Conducting training needs assessment and providing on the job training to existing

employees and induction training to direct recruits;

• Preparing tailor made training courses for future usage in the corporations.

• Preparing Human Resource Development Plan for the Corporations;

• Preparing Revenue Improvement Action Plans for the Corporations; and

• Providing hand-holding support to the municipalities in implementation of accrual based

accounting system.

3 Scope of Services:

5. The consultant is expected to work with Municipal Corporations working under Ministry of Housing

& Urban Development, Government of Jammu and Kashmir’s (GoJ&K) in the planning and design of

reforms and improvement plans. For this the consultant should study the existing situation,

including legal, organizational, financial and operational arrangements, and prepare reform options

in consultation with GoJ&K. The consultant will provide implementation and handholding support to

GoJ&K and Municipal Corporations for the implementation of reforms and improvement plans. It is

expected that the consultant will subsequently support GoJ&K and Municipal Corporations in the

implementation of these plans.

Preparation of Business Plan and Reform Strategy: It is envisaged that background studies,

preparation of plans, and the structuring and design of reforms will be completed over a three

month period from the commencement of this assignment.

S. No. Component Sub-Components to Include

A. ‘As is’ Assessment of i. Identification of actual service levels and analysis of

Municipal Operations gaps in service provision.

ii. Assessment of technical issues affecting service

Delivery

iii. Organizational structure with roles and responsibilities

of each position and relations between functions

Groups

iv. Existing administrative arrangements and business

processes, with compilation of legislation, rules and

regulations applicable to the administrative

arrangements and business processes

v.

Profile of human resources, identifying issues and Skill

shortages

vi. Profile of division costs, investments, and financing

Strategies

vii. Profile of division revenues, coverage and collection

Efficiencies

viii. Financial management practices

ix. Customer orientation practices

B. Business Plan (5-Year i. Performance targets along with key monitoring

Planning Framework) indicators and phase-wise service improvement plan

ii.

Capital investment plan for improving service delivery in

consultation with Municipal Corporations and the J&K

Economic Reconstruction Agency

iii. New organizational structure with clearly defined roles

and responsibilities of each functional group and

Position

iv. Revenue improvement plan including strategies for

improvement of coverage and collective efficiencies

and reclassification of service categories and tariff

Structure

v. IT plan with details of functions that may be

computerized and phase-wise implementation plan for the

same

vi. Specific recommendations for improving the financial

management system

vii. Strategies for improving customer orientation

viii. Cost reduction strategies

ix. Strategies for improving environmental and energy

efficiency in day-to-day operations.

i.

Analysis of constraints in current management of Municipal

operations

C. Performance Improvement

Plan ii. Action Plan for achieving service level targets

projected in business plan

iii. Identification of skills, training needs, equipment,

software, contracting requirements etc. for

implementation of service level action plan

D. Institutional Development i. Review of institutional options for creating functional

Plan

autonomy in city-level Municipal Corporations operations in

Jammu and Srinagar

ii. functional autonomy such as existing rules and

regulations and staffing structure

iii. Mapping of staff resources, skills and expertise

iv. Development of institutional re-organization plan and

phase-wise road map for its implementation

v. Define roles and responsibilities for each position

vi. Identify training needs

vii. Identify functions which can be outsourced and

suggest best contracting options including their time

Span

viii. Costing (costs and cost-saving implications) of

institutional development plan

ix. Identification of counterpart actions and policies

required for implementation of institutional

development plan

E. Financial Management

Ring-Fencing

Plan i.

Identification of legislation (if any), rules, regulations, orders

and notifications required for implementation of ring-fenced

financial structure.

(1) Implementation of

Ring-Fenced ii. Identification of staffing, software and equipment

Financial Structure for

requirements for ring-fenced financial structure.

Municipal Operations iii.

Preparation of accounting norms and standards for the

ring-fenced division and identify reforms required for ring

fenced financial structure

(2) Improvements in

Revenue and Revenue and Collection Improvement

Collection Efficiency i. Plan for improvement of revenue and collection

Systems

iii. Identification of alternative revenue sources

F. Information Technology i. Assessment of scope for computerization of the

Plan following operations:

a. Financial Management and Accounting

b. Asset Management

c. Billing and Collection

d. Grievance Redressal (complaint registration

and resolution tracking)

e. Human Resource Management and Payroll

Generation

ii. Define system scope, functional requirements and specifications for IT systems needed for

computerization of above functions

iii. Assess IT hardware requirements including computers, networking and peripheral hardware

iv. Software specifications to be developed/ customized for implementation of IT Plan

G. Training Plan i. Identification of training needs and preparation of

training plan, including technical, accounting and

management training

ii. Identification of training requirements for usage of IT

applications and infrastructure implemented for the

Division

iii. Arranging/ contracting of training institutes, trainers,

training modules

Implementation and Handholding Support

7. The consultant is expected to provide handholding support for implementation of plans and

strategies developed as a part of Business Plan above for a period of nine months. This

implementation and handholding period may also include procurement, installation and

implementation of IT reforms, which should be completed within the first three months of the

implementation period.

4. Team Composition & Qualification Requirements for the Key Experts (and any other

requirements which will be used for evaluating the Key Experts under Data Sheet 21.1 of the

ITC)

Team Composition and Input of each position

International Expert

1 Team Leader cum Municipal Institutional Development Expert 4

Total International 4

National Key Experts

1

Dy. Team Leader and Capacity building cum Municipal Institutional Strengthening

Specialist 12

2 Municipal Finance Specialist 08

3 Urban Infrastructure Specialist 08

4 Procurement Specialist 06

5 Social Development Specialist 06

6 Environmental Specialist 06

7 Monitoring and evaluation Specialist 06

8 Water Utility Expert 06

9 IT Infrastructure Specialist / IT Systems Development Specialist 06

Total Man months- National Key Experts 64

Non Key Experts

1 Accounting and financial management Expert 12

2 IT systems development Expert / IT Infrastructure Expert 12

3 Data Entry Operator 48

Total Man months- Non Key Experts 72

Qualification Requirements and TOR for each position

International Key Experts

No Position Preferred qualification and

experience

Tasks and Responsibility

1 Team Leader cum

Municipal

Institutional

Development Expert

Graduate degree in civil

engg and post graduate

degree in

Management/PHE/

Environmental Engineering

will be preferred with

experience of preferably

more than 10 years in

dealing with Assessment of

existing service delivery

situation; preparing of

business Plan, Performance

Improvement Plan;

Institutional Development

Plan; Financial

Management Plan;

Information Technology

Plan; Training Plan,

monitoring and evaluation;

design of subsidiary

mechanism and hand

holding support in

implementation of above

activities etc

Preparation of Business Plan and Reform Strategy

As is Assessment of Municipal Corporations

Operations

Business Plan (5-Year

Planning Framework)


Plan


Plan

Training Plan


Support for implementation of Performance

Improvement Plan

Improving Customer

Orientation

Support for Implementation

of IT Plan

Training

The Team Leader may also support the ULB to:

i. Co-ordinate and support the implementation of JnNURM reforms, projects and capacity building

activities

ii. Prepare integrated City Plans and CB plan, business

cum financial plan

iii. Prepare reports (including QPRs and Utilisation

Certificates) for State and MoUD on

progress of implementation of CB programmes as well

as other related programmes

iv. Coordinate the engagement of service providers and

external experts for implementation

of CB activities

v. Assist in increasing sources of municipal finance of all

JNNURM cities and assist in

identifying avenues for leveraging funds for

infrastructure.

vi. Any other related activities as decided by the

administrative head of the ULB

National Key Experts

1 Dy. Team Leader and

Capacity building cum

Municipal

Institutional

Strengthening

Specialist

Graduate degree in civil

engg and post graduate

degree in

Management/PHE/


will be preferred with







Improvement Plan;


Plan; Financial

Management Plan;





mechanism and hand

holding support in



As is’ Assessment of Municipal Corporations

Operations


Planning Framework)


Plan


Plan

Training Plan



Improvement Plan

Improving Customer

Orientation


of IT Plan

activities etc Training

The Team Leader may also support the ULB to:

i. Co-ordinate and support the implementation of JnNURM reforms, projects and capacity building

activities

ii. Prepare integrated City Plans and CB plan, business

cum financial plan

iii. Prepare reports (including QPRs and Utilization

Certificates) for State and MoUD on

progress of implementation of CB programs as well as

other related programs

iv. Coordinate the engagement of service providers and

external experts for implementation

of CB activities

v. Assist in increasing sources of municipal finance of all

JNNURM cities and assist in

identifying avenues for leveraging funds for infrastructure.

vi. Any other related activities as decided by the


2 Municipal Finance

Specialist

Chartered Accountant or

post graduate degree in

finance with experience of

preferably more than 10

years in dealing with

Assessment of existing

service delivery situation;

preparing of business Plan,

Performance Improvement

Plan; Institutional

Development Plan;

Financial Management

Plan; design of subsidiary

mechanism and hand

holding support in


The Specialist will assist Team Leader in performing his

tasks and may support the ULB to:

i. Prepare Financial Operating Plans for the city

ii. In partnership with national level financial institutions for providing training and capacity

building on finance and related matter to elected

representatives and officials of ULBs

focusing on resource mobilization

iii. Prepare specialised training materials/modules,

process manuals, procedures, toolkits,

guidelines and other related activities for undertaking

capacity building programmes on

financial management;

activities etc

Skills to evaluate urban

infrastructure investments,

and helping city

governments to

examine and use a range of

options for financing

projects.

Experience to advice and

train ULB staff in municipal

finance, project finance,

resource

iv. To assess city counterpart funding of JNNURM

projects and explore alternative

financing.

v. Explore alternate long-term municipal finance options

available for financing urban

infrastructure and leveraging JNNURM funds.

vi. Review estimates of detailed economic project costs

and identify all project economic

benefits.

vii. Conduct economic and financial viability assessments

of the projects.

viii. Conduct an affordability analysis and gather

information to prepare a sample financial

model for the project ULBs.

ix. Conduct financial sustainability analyses for revenue-

generating subprojects.

x. Support in the implementation of accounting and user

charges reforms

xi. Any other related activities as decided by the

administrative head of the ULB.

3 Urban Infrastructure

Specialist

Graduate degree I civil engg

and post graduate degree

in Management/PHE/


will be preferred) with







Improvement Plan;


Plan; Financial

Management Plan;



i. Asses the status of infrastructure development in the

city on a regular basis and

provide independent feedback to the Municipal

Commissioner

ii. Ensure adequate provision for operation and

maintenance, value for money urban

infrastructure creation, and overall sustainability.

iii. Provide knowledge support—including presentation of regional best practices—

relating to project management, monitoring quality of





mechanism and hand

holding support in


activities etc Have a broad

range of experience in

urban infrastructure and a

strong background in

public health engineering,

especially water supply and

sanitation;

Have at least 3-5 yrs.

experience in designing and

managing municipal

infrastructure

projects, preferably

projects funded by aid

agencies; and

Be very familiar with the

laws and procedures of the

Indian municipal

environment Post graduate

degree in economics with







Improvement Plan;


Plan; design of subsidiary

mechanism and hand

holding support in


construction, good procurement

practices, PPPs, use of information systems, among others

iv. Provide technical support to ULB to prepare city

development plan and economically

viable DPRs on projects

v. Any other related activities as decided by the


activities etc

4 Procurement

Specialist

Engineering degree with

experience in procurement

and project preparation

and

Management.

Skills to assist ULBs in

ensuring that standard

documentation and

detailed operating

procedures for

procurement, contract

management etc. are in

place. Specifically:

detailing specifications,

compiling terms of

reference, packaging

bidding material,

defining evaluation criteria,

preparing standard forms

of contract, designing

payment

certificates.

Ability and experience to

advice SLNA/ULBs on any

contract under dispute with

action plan and timetable

for resolution

Should have at least 10-

15 yrs experience in

managing procurement on

large and

complex infrastructure

projects, preferably urban

The Specialist will assist Team Leader in performing his tasks and may support the ULB to:

i. Conduct an assessment of procurement practices to

identify risks.

ii. Develop draft procurement guidelines based on GFR

and the procurement rules of

the concerned State to engage institutions for the

implementation of CB activities

iii. Any other related activities as decided by the


infrastructure in a large

infrastructure corporation.

5 Social Development

Specialist

Masters degree in Social

Sciences, with practical

experience of working in

the

development areas,

preferably in urban

development

Wide knowledge and

experience in implementing

governance reforms

Experience in social

analysis, resettlement and

rehabilitation

Should have at least10-

15 yrs. experience in

undertaking social and

community

development initiatives and

appraisals in the municipal

environment, especially in

relation to urban

infrastructure projects



i. Undertake social analysis of projects proposed under JnNURM

ii. Assist and guide ULBs on strategies to minimize any

negative impacts, and ensure full

compliance with Government of India policies related to

resettlement and social

protection.

iii. Ensure that the investment projects reflect social

inclusion, and that they address the

needs of the poor.

iv. Assess the social impacts of projects, and monitor

their impacts over time.

v. Advise ULB on reforms related to community

participation

vi. Ensure that JNNURM-funded initiatives are planned

and developed in a participatory

manner

vii. Provide other necessary support as identified by the

team leader

viii. Any other related activities as decided by the


6 Environmental

Specialist

University post graduate

degree in environmental

engineering or similar field

and at least 10- 15 yrs.

experience in assessing,

monitoring, and mitigating



i. Assess the environmental impacts of proposed on

ongoing projects, and monitor their

impacts over time.

environmental impacts of

urban

infrastructure investments

ii. In instances where negative impacts are expected,

work closely with city and state

governments, to ensure that all interventions are in full

compliance with the Government

and other acceptable guidelines. Ensure that all

reasonable efforts to minimize negative

impacts are taken.

iii. Any other related activities as decided by the


7 Monitoring and

evaluation Specialist

Post Graduate degree with

The expert will have a

management background

and at least 10 years’

experience in monitoring

and evaluating large

projects and programs,

preferably in the urban

sector

Specialist will assist Team Leader in performing his tasks and i. Develop and strengthening M E system for

projects, reforms and capacity building

activities

ii. Monitor the status of implementation of JNNURM-

funded project investments vis-à-vis

approved timelines and key deliverables

iii. Monitoring and evaluation and reporting to SLNA

iv. Assist the team leader in refining benchmarks and/or

indicators against which progress of

JnNURM can be measured.

v. Assist in conducting survey to assess the conditions of

important reforms at each level of

government, as well as the status of the full-range basic

services and systems expected

to be covered through JNNURM in the 63 eligible cities

and states.

vi. Update, refine and expand the database at the city

level

vii. Set up systems for measuring and monitoring and

reporting on service level benchmarks

set up by MOUD.

8 Water Utility Expert Post graduate degree in

PHE/ Environmental

Engineering and experience

of preferably more than 10

years in dealing with water

utilities including reforms,

tariff structure operation

and maintenance etc

Specialist will assist Team Leader in performing his tasks

and Preparation of Business Plan and Reform Strategy


Operations

Performance Improvement

Plan


Plan

Training Plan



Improvement Plan

Support for Implementation of Institutional

Development Plan

Training

9 IT Infrastructure

Specialist / IT

Systems

Development

Specialist

Graduate degree in

Engineering/ BCA (post

graduate degree in

Engineering/MCA will be

preferred) with experience

of preferably more than 10

years in dealing preparing



monitoring and evaluation

of the reform activity and

hand holding support in


activities etc

Specialist will assist Team Leader in performing his tasks

and Preparation of Business Plan and Reform Strategy


Operations


Planning Framework)


Plan


Plan

Training Plan



Improvement Plan

Improving Customer

Orientation


of IT Plan

Training

Non Key Experts (National)

No Position Preferred qualification

and experience

Tasks and Responsibility

1 Accounting and financial

management Expert

Graduate degree with

experience of


years in utility

accounting system,

billing and collection

system; tally

accounting softwares,

and hand holding

support in

implementation of

above activities etc



Operations


Planning Framework)

Financial Management Plan



Improvement Plan

Support for Implementation of Financial Management

Plan

Regulation and Tariffs

Design of a clearly defined subsidy mechanism for Srinagar and Jammu units of

PHED.

2 IT systems development

Expert / IT Infrastructure

Expert

Graduate degree in IT

or equivalent with

experience of


years in dealing with IT



Operations

system / Infrastructure

development in the

organization,


Plan



Improvement Plan

Improving Customer

Orientation


of IT Plan

3 Data Entry Operator Graduate degree in

computer application

with 3 year experience

in installation and

operation of the

computer systems/

Office automation and

knowledge of

softwares like MS

office / SPSS and

business and accounts

and other softwares

etc

To assist the key experts in;



Operations

Information Technology Plan



Improvement Plan

Improving Customer Orientation

Support for Implementation of IT Plan

5. Reporting Requirements and Time Schedule for Deliverables

(i) Inception report within 15 days of commencement of services describing the schedule of

submissions and detailed work program supported by mobilization plan of the experts in

four hard copies and one soft copy

(ii) Preparation of Business Plan and Reform Strategy plan including As is’ Assessment of

Municipal Operations; Business Plan (5-Year Planning Framework); Performance

Improvement Plan; Institutional Development Plan; Financial Management Plan;

Information Technology Plan and Training Plan in 3 months time in four hard copies and

one soft copy

(iii) Design a clearly defined subsidy mechanism for Srinagar and Jammu Municipal

Corporations.

(iv) Preparation of water tariff determination manual with tariff norms and principles.

(v) Preparation of rules and regulations for periodic review of tariff, as may be required in

terms of the Water Resources Act.

(vi) Monthly and quarterly progress reports on the status of delivery of various document and

activities etc

(vii) Additional Reports, as per contract and as required by the Executing Agency and

Implementing Agency

6. Client’s Input and Counterpart Personnel

Services, facilities and property to be made available to the Consultant by the Client:

Office accommodation with furniture, power and water supply facility at Jammu and

Srinagar project cities

(b) Professional and support counterpart personnel to be assigned by the Client to the Consultant’s

team:

Counterpart engineering staff in PMU/PIUs of JKERA

Counterpart staff in Municipal Corporations to provide all institutional related data and

information

7. Client will provide the following inputs, project data and reports to facilitate preparation of the

Proposals:

Data, reports, maps etc as available for Jammu and Srinagar project cities with the

Government, Municipal Corporations and ERA

Institutional audit report prepared by Project consultants

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