Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.

2013

Introduction to the M2M Management Center

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 2

How Will This Presentation Help Me? How will this presentation help me?

Use this introductory presentation to

• Become familiar with the features of the M2M Management Center portal

• Learn about the basic tools available in the M2M Management Center portal to manage the connectivity of your M2M devices

• Learn how to navigate between the M2M Management Center portal and Verizon Wireless portals

• Customize the M2M Management Center portal to support the way your company does business and the way you do your job

• Get help when needed

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What Does the M2M Management Center Portal Have to Offer?

What does the M2M Management Center portal have to offer?

Portal Features • Customizable interface that allows you define pertinent information to display

• Interactive, customizable, graphical Dashboard with drill-down capabilities

• Filtered Device List display

• Readily available device details

• Flexible customer-defined device attributes for identifying, sorting, and grouping

• Customer-defined device naming and grouping

• Easy navigation between portals to perform service provisioning

• On-demand reporting for historical trending and real-time decision support

• Customer administrator-configured alerts to notify users of exception conditions

• Robust logging of system activities and notifications you’ve received

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How do I access the M2M Management Center portal?

Find and click any Machine to Machine link in a Verizon Wireless portal (Verizon Enterprise Center or My Business) 1

2 M2M Management Center portal appears within the Verizon Wireless portal window frame

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I need to…

What can I do from the menu tabs?

Get a quick, comprehensive view of the state of my M2M devices on the Verizon Wireless network

Find and display certain devices and perform actions on them such as: • Naming • Grouping • Using a link where I can

provision service

• Learn how to perform a portal task

• Research information displayed in the portal

• Call Customer Support for HELP

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I need to…

What can I do from the menu tabs?

• Research usage per device • Obtain rated, unbilled usage per

device for the current billing cycle • Analyze device connectivity

patterns • Examine service provisioning

history

Evaluate patterns of data usage trends

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I need to…

What can I do from the menu tabs?

Customize my Dashboard (any user) I am an administrator and I need to create and/or maintain: • User records • Groups of users for notification • Notifications

View records of • Past system events • Past user events • Notifications

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What Is the Dashboard Showing Me?

Dashboard charts display a variety of system and M2M device states

The Dashboard is your System-wide view of M2M devices on the Verizon Wireless Network

What is the Dashboard showing me?

This Dashboard chart shows… Device State Status How many devices are active, suspended, etc.

Active Device Service Plan Distribution of all active devices by service plan name

Active Device Connection Status How many devices are connected and how many are disconnected

Current Period Data Usage and Current Period SMS Usage

Number of devices whose accumulated data or SMS usage in the current billing cycle falls into each data bucket

Device Alarm Status How many times each alert has been triggered in the current billing cycle and has not been acknowledged

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What features make the Dashboard useful?

Click in this Dashboard chart to display the details in this screen Device State Status Active Device Service Plan Active Device Connection Status

Device List

Current Period Data Usage Current Period SMS Usage

Aggregated Device Usage Report

Device Alarm Status Notification Log

Click a bar of a bar chart

Click a slice of a pie chart

Drill-down Click in a section of a Dashboard chart to go to a screen that is filtered to show details behind the data

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What features make the Dashboard useful?

Filters Apply filters to Dashboard charts to show only devices under your management

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Configure your Dashboard in 4 steps using Admin > Dashboard Config

1 Select charts to include 2 Choose chart formats 3 Define usage bucket settings 4 Define filters*

Can I customize the Dashboard?

* Device groups must be established first

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The Device List is your Detailed view of M2M devices on the Verizon Wireless Network

Where can I see information about devices?

Use the Device List to • Search for devices using Default and Advanced controls • Reveal more details about a specific device • Group devices in two ways • Go to a Verizon Wireless portal to perform service provisioning actions • Define your own custom Device List • Print or export device-related data

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How Do I Find Devices to List?

Click Advanced Search to display

more search fields

Searching tips:

• Populate as many fields as possible to perform a targeted search

• Application combines multiple search values with “and”

• Use the wildcard character (%) when you are unsure of values

How do I find devices to include in the list?

Default search fields are always visible

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What If I Want More Information About a Device?

How do I get more information about a specific device?

Click the View Info link next to a device to display its details

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How can I manage devices with common attributes?

Group by Custom Fields 1. Select devices 2. Choose Assign Custom

Fields action 3. Assign the same value to all

devices

Form Device Group 1. Select devices 2. Choose Assign to Device Group

action

Two methods of grouping available in the Device List

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How do I provision service for M2M devices?

Use one of these links on the Device List screen to go to a Verizon Wireless portal

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Create and change your view of the Device List using 3 steps (Customize reports using these steps also)

Can I customize the Device List?

1 Select Create View 2 Name & build your view 3 Choose your view

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Any user can change the following using Admin > Contacts • Time Zone

• Portal Landing Page (screen you see each time you enter the M2M Management Center)

What other portal elements can I customize?

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Administrators can use Admin > Custom Field Labels to assign system-wide labels to Custom Fields

What other portal elements can I customize?

Enter labels for up to five custom fields and save

Afterward, custom labels are displayed throughout the M2M Management portal, wherever custom fields appear

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Can I assign different names or identifiers to devices?

Use Custom Fields to accommodate internal naming schemes

Assign your company’s IDs to devices in a custom field….

Then, include them in different views and sort by your device-naming scheme

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Where Can I Find Out More About My M2M Devices?

Inside the M2M Management Center Portal

5 standard Device Reports

Outside the M2M Management Center Portal

Real-time device-related notifications by email or SMS

From:DO_NOT_REPLY@nphase.com (Alert) Device Management Portal Alarm Notification

Type: Status: Usage in KB>100 DAILY

(Usage in KB=4687 on device 03708337444,),

5/26/2010 2:03:00 PM

May 26, 2:03 pm

Where can I find out more about my M2M devices?

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I need a report with usage data…

What Reports Are Available in the M2M Management Center Portal?

Establish “normal” usage patterns by examining daily usage Track overall usage to

date against plan

What reports are available in the M2M Management Center portal?

View rated, unbilled usage per device for current billing cycle

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I need a report with connectivity data…

What Reports Are Available in the M2M Management Center Portal?

Research or troubleshoot connectivity by examining the Start and Stop events associated with a device’s connections and AAA* data

Monitor a device’s “normal” connectivity patterns by examining details of its connected sessions

What reports are available in the M2M Management Center portal?

* AAA stands for Authentication, Authorization, and Accounting.

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I need a report with service provisioning data…

Note: The Diagnostic Event Report is a premium report offered only to customers with specific M2M devices.

What Reports Are Available in the M2M Management Center Portal?

Examine service provisioning actions performed for a device

What reports are available in the M2M Management Center portal?

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Use these 3 easy steps to generate any report

How do I generate reports?

1 Select Report from Menu 2 Supply Report Criteria 3 Generate Report to print or export

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What are notifications? Notifications alert you by email or SMS of various conditions or exceptions

For this exception category Create this type of alarm

Usage • Usage in KB • Rogue Device

Account Maintenance • Activate • Deactivate • Suspend • Resume • Service Plan Change • IMEI Change (for 4G devices only)

Aggregate of Devices • Usage in KB • No. of Activate Requests • No. of Deactivate Requests • No. of Suspend Requests • No. of Resume Requests • No. of Service Plan Change Requests

Network • Abnormal Disconnect • BSID Change (for 3G devices only)

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What are some examples of how to use notifications?

You can create alarms for exceptions such as… Device-related Exception Alarm Type to Create Device is near its usage threshold Usage in KB

Fixed asset acquires a new BSID, indicating that it might have been moved without authorization

BSID Change

You’ve suspended more than the usual number of devices in a particular area

No. of Suspend Requests

Your device activation request was not successful Activate

Device disconnected abnormally Abnormal Disconnect

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1 REQUIRED: Create groups of users to receive notifications

2 OPTIONAL: Create groups of devices to monitor

3 REQUIRED: Create rules for generating notifications

How do I create notifications?

Set up notifications in 3 steps (Notification Setup is an Administrative function)

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When you receive an alert (notification), let your company’s policies dictate your primary response. Use one of the portal resources below to respond when appropriate

Include Device Alarm Status chart in Dashboard and use drill-down feature to go to the Notification Log (see right)

Go to Logs > Notification Log and Acknowledge

What do I do with notifications?

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The Master Log is a record of all System and User Actions

Is There A Way to See Device-Related Actions That Don’t Generate Notifications?

How can I see device-related actions that don’t generate notifications?

Log also includes actions that generate notifications

Tip: Use the search criteria at the top of the screen to filter data in the Master Log

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What else is there to know about the portal?

Use the Support tab to learn more

• Left-most area contains Customer Support Contact Number • Documentation references include

• M2M Management Center User Guide contains • Step-by-step instructions for all portal-driven procedures • Data definitions • Technical details

• FAQs are answers to common questions • Portal Enhancements describe new features