introduction to pmp
TRANSCRIPT
INTRODUCTION TO PMP
Project Management Professional
Introduction to PMP
Project Management ProfessionalAhmed
Abdelhalim
General Manager,
Softxpert
PMP, SCJP, MCP
ICT board member
Abdelrahman
Karim
Development Unit
Manager
Qvision
PMP, MCP
Typical Project Management
Challenges
During a team meeting, the team adds a specific
area of extra work to the project because they
have determined it would benefit the customer.
Typical Project Management
Challenges
I have no idea how long it will take. I do not even
know what I am being asked to do. So what do I
say?
I will take my best guess and double it
Typical Project Management
Challenges
We are done with the project development yet we
could not deliver the project because the stage
servers are damaged due to hardware failure.
Typical Project Management
Challenges
This is the third time that the customer rejects the
deliverables!
Typical Project Management
Challenges
I need a break! Every time I think we are done,
someone comes up with something else to add.
What you need to be a good PM?
Knowledge
Performance
Personal Skills
What is PMP?
Project Management Professional (PMP) is a
credential offered by the Project Management
Institute (PMI).
PMI’s Project Management Professional
(PMP)® credential is the most important industry-
recognized certification for project managers.
Characteristics of Projects Projects are Temporary & Unique in nature
Projects have definite start dates and definite end dates
The end is reached when the project objectives have been achieved; the project is sometimes terminated because its objectives cannot or will not be met; the project may also be cancelled when the need for the project no longer exists
Every project creates a unique product, result or service
Progressive elaboration is used
Characteristics of Operations
Operations are Ongoing and Repetitive in nature
Work is continuous without a known ending date
The purpose of the operations is to sustain the
business or to keep the organization functioning
Often produce the same results or products
Quick Quiz
Building an extension on a house?
Watering your plants twice a week?
Running an assembly line in a toy factory?
Walking the dog everyday?
Designing a prototype for a certain car model?
Building cars on an assembly line?
Project Constraints
Time
Cost
Scope
Resource
s
Quality
Risk
Customer
-
Satisfactio
n
PMP Knowledge Areas
There are nine knowledge areas and each one covers its own important part of the project. Integration Management
Scope Management
Time Management
Cost Management
Quality Management
HR Management
Communications Management
Risk Management
Procurement Management
Integration Management
If each little part of the project is a tree,
Integration Management is the entire forest. It is
the practice of making certain that every part of
the project is coordinated.
A project manager must be very good at
Integration Management or the project may very
well fail.
Integration Management - Perform
Integrated Change Control
Detailed process making changes:
1. Prevent the root cause of the change
2. Identify change
3. Look at the impact of the change
4. Create a change request
Integration Management – Perform
Integrated Change Control
5. Perform integrated change control
a. Assess the change
b. Look for options
c. The change is approved or rejected
d. Document the status of the change
Integration Management – Perform
Integrated Change Control
6. Update the project management plan and
documents
7. Manage stakeholders’ expectations by
communicating the change to stakeholders
affected by the change
8. Manage the project to the revised project
management plan and project documents
Scope Management
Scope management is the process of defining
what work is required and then making sure
all of that work and only that work is done.
Scope Management – Collect Requirements
Interviewing
Focus Group
Facilitated workshops
Brainstorming
Nominal Group Technique
Delphi Technique
Mind Maps
Affinity Diagrams
Questionnaire and Surveys
Observation
Prototypes
Time Management Time management is what most people think
of when they think of project managers. It’s
where deadlines are set and met.
It starts with figuring out the work you need
to do
How you will do it and what resources you
will use
And how long it will take. From there it’s all
about developing and controlling that
schedule.
HR Management
Powers of project manager
Formal:“YOU NEED TO LISTEN TO ME ,
BECAUSE I HAVE BEEN PUT IN CHARGE”
Reward: “I understand that you want to participate
in the acceptance testing of the project. Because
of your great performance , I will assign you as
part of that team”
HR Management – Continue …
Penalty: “If this was not done on time, I will remove you from the group going to Paris for the customer meeting”
Expert: “we heard that she has been successful in many similar projects”
Referent: “He is the most liked and respected project manager in the organization”
HR Management – Continue …
Management and Leadership Styles
Autocratic: Top-Down Approach
Bureaucratic: Focuses on procedures
Democratic or participative : Decision made
by the group
Laissez faire (leave alone) : Manager is not
directly involved in the work of the team
HR Management – Continue …
Team Building Activities:
Taking classes together
Milestone parties
Birthday celebrations
Getting every one involved in the project
planning
War room
HR Management – Continue …
Motivation theories
Theory Of Needs :
Achievement: These people should be given
tasks that are challenging, they like recognition
Affiliation: These people work best when
cooperating with others, they seek approval
rather than recognition
Power: socially oriented people , these people
like to organize and influence others
HR Management – Continue …
Hygiene factors :
Working conditions, salary, security
Poor hygiene factors may destroy
motivation but improving them under most
circumstances will not improve them
HR Management – Continue …
What motivates people at work is the
work itself
Responsibility
Self-actualization
Professional growth
Recognition
HR Management – Continue …
Conflict resolution techniques
Confronting
Compromising
Withdrawal
Collaboration
Forcing
HR Management – Questions
What is the conflict resolution technique used in this situation?
“Let’s see what everyone think “
“Since we can’t decide on the purchase, we will have to wait until our meeting next month”
“John you say we need new computers, and Amanda you say we can use the existing ones. Let’s have a test on the existing equipment to determine if they need to be replaced”
“Let us do a little of what both of you suggest”
“Do it my way”
Communication Management
Stakeholders
a person, group or organization with an interest in a project
Stakeholders have different pictures of the future and that might cause conflict, reward, and big changes, so PM MUST : Identify all stakeholders
Ask all stakeholders what they expect
Clarify the expectations that are not accurate or realistic to all stakeholders
Send status reports
Communication Management–
Questions A PM managed 3 projects all of them had low priority:
1) The project needed 2 extra resources than plannedand was over budget
2) Ended with a recommendation letter from the sponsorbecause it was done ahead of schedule but theproduct of the project was never used
3) Has lots of changes so it had to be terminated
What seems to be the real problem here?
A. Lack of experience
B. PM doesn’t effectively involve stakeholders
C. Unrealistic project planning
D. Low support for the projects since all of them had lowpriority
Risk Management
Risk Response strategies:
Avoid: Eliminate the threat
Mitigate: Decrease probability or impact
Transfer : Make another party responsible
for the risk
Accept : “If it happens it happens “
Keys for solving the common project
management problems:
Stakeholders involvement
Refusing constrains if they are not realistic
Creating appropriate project plan that includes Scope, Cost, Communication, HR , Risk, Quality and Procurement
Working as a team
Change control System
Thank you!