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Interpersonal

Skills

Part - 3

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Effective Communication

The key to our success in life, in work, and in relationships is Effective

communication. Misunderstandings, errors, frustration, and conflict on a daily basis

can be reduced with Good communication skills .While it is an undisputable fact the

communications forms one of the essential basis of human existence, yet most

individuals overlook the need to refine their communication skills, from time-to-time.

Effective communication skills is a must whether it is individual or then effective

team communication skills.

The phatic phase: This is the initial exploratory phase, which determines the

course of the conversation. This begins with the greetings and accompanying

gestures such as eye contact, the smile, etc. In a formal encounter there is more

distance between the individuals, as compared to in the case of an informal

encounter. This phase is also known as the warming up phase. There is a no

meaning and intention, but just the setting for the next level of the conversation.

Interpersonal Skills Part-3

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The personal phase: This is the second phase in which the individuals bring a

more personal element into the conversation. During this phase one generally

brings down their social guard and begin to interact more openly. They are ready

to let the others involved in the conversation more about themselves and the

hesitation decreases. Interpersonal interactions generally move into a third

phase. Otherwise professional interactions are generally confined to this stage.

The intimate phase: This phase is mainly meant for conversations between

friends, family and relatives, where those involved in the conversation share a

higher level of intimacy with each other. This phase of communicating usually

entails opening one’s heart and sharing rather intimate details, which is not a part

of professional conversations.

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Keeping in mind these phases, one becomes more aware of how their

conversations should progress and where they need to conclude a conversation,

or extend it for that matter. Effective skills in communication calls for awareness

and attentive listening.

Communication takes place when one person transfers some understandable

data to another person.The real meaning of communication is getting the receiver

and the sender tuned together for a particular message.It also includes the

exchange of thoughts, opinions, sentiments, facts, and information between two

or more persons. Feedback is very important as it assures that your message

should be properly conveyed to the receiver.

The salient & essential features of an effective communication system are keys

for productive communication. The main principles or characteristics of an

effective communication system are following:-

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1. Reliability and uniformity of the message.

2. Correct timing.

3. To know the main purpose of the message.

4. Clearness and integrity of message to be conveyed.

5. Use of proper medium to convey the message properly.

6. Use of informal communication.

7. Adequate briefing of the recipient.

8. Accurate plan of objectives.

9. Proper response or feedback.

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The following are some important guidelines to make communication

effective

1. Be careful while communicating, of the overtone as well as basic content

of your message.

2. Prepare yourself for transmitting the message in a proper way.

3. You must discuss with others, where appropriate, in planning communication.

4. Seek not only to be understood but understand.

5. Try to simplify your thoughts before communicating your message.

6. Take the opportunity to suggest something of help or value of the

receiver.

7. You must analyze the intent of each and every message.

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8. Consider the overall physical setting whenever you communicate.

9. Follow-up your communication.

10. Be sure your actions support your communication.

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