interpersonal communication skills -ics

8/13/2019 Interpersonal Communication Skills -ICS

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INTERPERSONAL

COMMUNICATION SKILLS( I C S )

Ms. Faith R. Castro-Brazil


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COMMUNICATION Creating understanding in the minds of others

Finding something in common between us

and the person(s) with whom we arecommunicating

A process : dynamic, ongoing, evercharging,moving, not static, involving

Transfer and sharing of meanings

Not possible without perception


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COMMUNICATION is MORE THAN

WORDS.

10 % from words we say

90 % from our non-verbals

MATCH YOUR WORDS AND BODY LANGUAGE.


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INTERPERSONAL COMMUNICATION( I C )

face to face interaction between

and among people who are consistentlyaware of each other


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CHARACTERISTICS OF INTERPERSONAL

COMMUNICATION ( I C )

1. Both the SENDER and the RECEIVERof meaning are present and aware of the

communication situation.

2. Each person in the communication process isboth SENDER and RECEIVER of messages.

3. Parties involved are interdependent.

4. Meanings are derived from the involvedparties behaviors.


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INTERPERSONAL COMMUNICATION

( I C )

It is not confined to a single aspect of

our lives.

We communicate interpersonally everytime we interact with others.

It is an ART. Different people, differentstrokes!


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INTERPERSONAL COMMUNICATION SKILLS( I C S )

SKILLS we use when we

communicate and deal with otherpeople FACE-TO-FACE


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Everything we SAY and DO to anotherperson will have an effect on him / her.

To be successful communicators, wehave to create and to maintain goodrelationships with people.

Treat people well! Communicate withpeople well!


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WHERE TO APPLY ICS?

Within an ORGANIZATION

To CUSTOMERS/CLIENTS or thePUBLIC

In PERSONAL LIFE


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What really counts in IC is not usuallytaught.

BELIEVABILITY is the key ingredientto effective communicating.

PERSONALITY FACTOR plays a majorrole in the effectiveness of anindividuals interpersonal

retlationships.

Speaking to the RIGHT BRAINof listeners can be effective.


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PRIMARY INGREDIENTS

OF HIGH LEVEL IC

Vocal Delivery

Visual Elements

Personality

Likeability

Openness


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KEY ELEMENTS OF IC

NINE BEHAVIORAL SKILLS


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BEHAVIORAL SKILL #1

EYE COMMUNICATION

Where and How do you look?

Objective: To look sincerely

and steadily at anotherperson


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BEHAVIORAL SKILL #2

POSTURE AND MOVEMENT

How do you hold yourself?

Objective: To stand tall and move

naturally and easily


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BEHAVIORAL SKILL #3

GESTURES AND FACIAL EXPRESSIONS

Are you aware of how you lookto others?

Objective: To be relaxed

and naturalwhen speaking


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BEHAVIORAL SKILL #4

DRESS AND APPEARANCE

Do you dress and fix yourself

for yourself? Do you dress by habit,or by design?

Objective: To dress, groom, and appear

appropriate to theenvironment where I am in,as well as to myself


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BEHAVIORAL SKILL #5

VOICE AND VOCAL VARIETY

Is your voice an asset? How do you speakto others?

Objectives:

To use my voice as a rich, resonantinstrument, especially when I am

communicating with others in person,on the phone, or in a group setting

To command my listener(s) attention and not

allow my voice to be a barrier to action


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BEHAVIORAL SKILL #6

LANGUAGE, PAUSES, NON-WORDS

Do you use jargon and non-words?

Do you take long pauses?

Objective: To use appropriate

and clear languagefor my listenerswith planned pauses

and no non-words


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BEHAVIORAL SKILL #7

LISTENER INVOLVEMENT

How well do you involve your listeners

while you are presenting information orsharing your thoughts with them?

Objective:

To maintain the active interestand involvement of my listener(s)with whom I am communicating,every time I talk


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BEHAVIORAL SKILL #8

USING HUMOR

Do you use humor when you communicate? Doyou make people enjoy listening to you?

Objectives:

To create a bond between myself and mylisteners by using humor to enable them

to enjoy listening to me more

To make myself more human, and to makeothers have a good time when they arearound me


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BEHAVIORAL SKILL #9

THE NATURAL SELF

Who are you in others eyes?

Objectives:

To be authentic

To have the confidence to adapt

in any communication circumstance


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5 LEVELS OF COMMUNICTIONLevel 1 - CLICHES

Level 2 - GOSSIPS

Level 3 - IDEAS

Level 4 - FEELINGS

Level 5 - PEAK or GUT


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TRANSACTIONAL ANALYSIS ( T A )

PARENT

ADULT

CHILDNATURAL CHILDADAPTED CHILDLITTLE PROFESSOR

CRITICAL PARENTNURTURING PARENTSYMPATHETIC

PARENT


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GREEN CROSSCODE STOP - suppress your emotions

for a moment and take a

deep breath

LOOK - at the other personsbehavior /body language

LISTEN - to exactly what the otherperson is saying


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BUILDING A STRONG ADULT

1. Learn to recognize your CHILD.

2. Learn to recognize your PARENT.

3. Be sensitive to the CHILD in others.

4. Count to ten, if necessary.

5. If in doubt, leave it out.


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IN RELATING WITH OTHERS,

TAKE NOTE!

Positive Attitude

Assertiveness

Receptiveness

Im OK. YoureOK.

Ability to Listen

Actively

Ability to Give andReceive Feedback


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MORE DOS AND DONTS

FOR BETTER IC

When Personalities Clash

Handling Common BehaviorProblems

Handling Problem Co-Workers

Handling Common Complaints


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STYLES OF COMMUNICATION

1. BLAMER (I count. You dont count.)

2. PLACATER (I dont count. You count.)

3. COMPUTER (I dont count. You dont count.The situation counts.)

4. DISTRACTER (I dont count. You dontcount. The situationdoesnt count.)


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POINTS TO REMEMBER!

People make judgements about us

based on what they can hear andsee.

Our behavior can affect and shapeother peoples behavior.

Respond. Dont react.


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POINTS TO REMEMBER, TOO! Tackle issues, not people.

If what youre doing isnt working,try a different approach.

Take note: No two individuals arealike or can be alike - not eventwins!


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MORE TIPS IN ENHANCING IC1. Paraphrase - Letting the other know what

meanings his statements have in you

2. Perception CheckDescribing what youperceived of anothers feelings

3. Behavior DescriptionDescribing specific,

observable actions of the other person

4. Describing Your FeelingConveyinginformation to the other person about your

inner state


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1. When meeting someone for the first time,resist making your mind up about him / hertoo soon.

2. Actively listen to the other person and beinterested in what he / she has to say.

3. Dont be too influenced by first impressions.Avoid stereotyping people.

4. Be aware that people behave differentlyin different situations.

7 STEPS TO IMPROVE YOUR

UNDERSTANDING OF OTHERS


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7 STEPS TO IMPROVE YOUR

UNDERSTANDING OF OTHERS

5. Avoid looking favorably on people just

because they and you share somethingin common.

6. Be influenced more by peoples positivepoints.

7. Judge others after you have heard what theysay.


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10 COMMANDMENTS

FOR MAINTAINING GOOD INTERPERSONALRELATIONHIPS

1. Be Friendly and Cheerful.

2. Speak Less Than You Listen.

3. Maintain a Calm Manner, Remembering Thatthe Way You Say Something May Be MoreSignificant Than What You Say.

4. Keep on Open Mind and Avoid Defensiveness.

5. Maintain a Balance Between Constructive

Criticism and Praise.


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10 COMMANDMENTS

FOR MAINTAINING GOOD INTERPERSONALRELATIOHIPS

6. Remember That It Is Amazing What You CanGet Done When You Give Credit Where (andWhen) It Is Due.

7. Keep Others Informed in a Positive Way.

8. Avoid Gossips, Negative Comments About

Others, and the Spreading of Rumors.9. Be Sensitive and Considerate About the

Limitations, Failing and Anxieties of Others.

10. Hold Others in High Esteem.


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NO ONE CAN MAKE YOU

SKILLFUL IN DEALING WITHOTHERS AND SITUATIONS

BUT YOURSELF.


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CHANGING OLD HABITS

AND WAYS CAN BEDIFFICULT.


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But changing yourself, if

you need changing, canmake you a much better

and much loved person.


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YOU ARE THE PERSON

MANAGING YOUR BEHAVIORMANAGE IT WELL.


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YOU HAVE ONLY ONE LIFE

TO LIVE.

LIVE IT REAL WELL

WITH OTHERS.


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GOOD LUCK!

A SUCCESSFULCOMMUNICATION WITH THE

WORLD!

GOD BLESS!

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