install related fault codes

® Equipment Supply Chain

Installation Related Faultcodes

Issue: Date: Issue Reason: 1 08.02.11 Initial Issue

.XEROX INTERNAL USE ONLY . of 14

NOTICE:

This manual is intended for use by Xerox personnel and authorised & trained LSP’s ( Logistics Service Provider ) only and is not for resale. While every care has been taken in the preparation of this manual, no liability will be accepted by Xerox Europe arising out of any inaccuracies or omissions. This manual is for informational purposes only. Xerox®, the sphere of connectivity design, and all Xerox product names mentioned in this publication are trademarks of the Xerox Corporation or Xerox Europe. Trademarks of other companies mentioned in this publication are hereby acknowledged.





GENERIC FAULT & PROBLEM RESOLUTION TABLE:

Initial Action Switch off the machine, and then switch on the machine.

If the problem remains , check the following:

a. The power lead is connected to the wall outlet and to the machine.

b. The documents are not loaded in the DADH or on the document glass.

c. The paper is loaded correctly.

d. All paper trays are closed.

e. All covers are closed or installed.

f. If a telephone line cable is installed, make sure that the cable is connected between the line socket and the wall jack.

g. If a telephone line cable is installed, make sure that the customer telephone line is functioning.

Fault / Description: Corrective Action:

Paper Feed Jams

1. Follow instructions on UI. 2. WHEN APPLICABLE: Check docking between Optional Paper Feeder

and machine. 3. WHEN APPLICABLE: Inspect gap between Optional Paper Feeder and

machine. (See wordless instructions.) 4. Check paper is loaded correctly in paper tray. 5. Check size guides are set properly. 6. Turn paper over and “fan” the stack.

Finisher jamming 1. Check gap between copier and finisher, Adjust as required. 2. Check for residual packing material.

Finisher not stapling 1. Ensure shipping bracket was removed. 2. Ensure stapler is properly oriented.

Finisher not recognized

1. Power down Machine. 2. Disconnect finisher cable from IOT. 3. Reconnect finisher IOT. 4. Power on Machine.

Optional Paper Tray not functioning.

1. Power down Machine 2. Disconnect interface cable(s) from machine. 3. Check connectors & reconnect interface cable(s) 4. Power on Machine.





Fault Code :

Fault Description: Corrective Action: Ref.:

012-112 Paper jams when feeding to the office LX finisher output tray Check / re-install the input chute of the horizontal transport. LSP Bulletin

#051

012-152 Compiler Entrance Jam Open the LX Finisher front door and check that the paper guide / chute is installed.

LSP Bulletin #032

012-283 Set Clamp Home Sensor On Fault

1. Check & ensure the right side exit tray is installed correctly, that it isn’t pinching the rubber set clamp fingers (4) at the finisher exit area.

2. With the power on open & close the finisher front door. 3. Power the mc off then on.

012-296 Stapler Move / Position Fault Check and verify that the stapler shipping / delivery thumb screw was removed.

012-901 Finisher H-Transport Entrance Sensor Fault

Check and verify that the Horizontal Transport plug connector is plugged into the appropriate jack connector on the rear of the finisher. If not, power off the mc and plug in the connector then power on the mc.

077-318 Wrong Exit 2 Assembly Installed Ensure that you didn’t remove / install an Exit 2 Assembly. That the Exit 2 assembly that came already installed in the IOT remains.

089-311 IBT Belt Home Fault

1. Open the main frame front door and ensure that the IBT Belt Latch handle is rotated down fully engaged.

2. Also check and make sure the mechanical interlock located on the front door opposite the IBT Belt latch handle, is positioned correct as to not interfere w/ the IBT Belt latch handle.

077-XXX

007-XXX

012-XXX 013-XXX

005-XXX

089-XXX

Work Centre 7232 / 7242 Prod. Code: GBP / GBPN / GBH





Fault Code :


004-350 IOT Video Failure Reseat the drums - go to supply screen and look for drums showing 0%. Replace those drums.

009-390 (K) 009-391 (C) 009-392 (M) 009-393 (Y)

New Toner Cartridge not detected Reinstall the toner cartridge or install a new cartridge.

012-112 Paper jams when feeding to the office LX finisher output tray

Check / re-install the input chute of the horizontal transport.

LSP Bulletin #051


LSP Bulletin #032

012-254 Tray fail to move up/down In the future, ensure that tray is installed on finisher before machine is powered on.

012-350 Finisher Communication Ensure the finisher harness is securely connected.

016-311 Scanner not detected Ensure that scanner cable is plugged into the upper port.

016-313 Hybrid Water mark setting mismatch

Power the machine off. Hold the Energy saver, the number 4 key and the Stop key. While holding the 3 buttons, power the machine back on. Continue to hold the buttons until the XEROX screen appears.

116 - 313 HDD is not encrypted.


116 - 331 A log error is detected.


007-XXX

012-XXX 013-XXX

005-XXX

089-XXX

Work Centre 7328 / 7335 / 7345 / 7346 Prod. Code: FHA / FGB / LXX / MAF





Fault Code :


03-347 / UI/NC Interface Cable Failure (USB Failure)

Comm. error between the User Interface and the Network Controller

Ensure that the USB cable is plugged into port zero of the network controller

LSP Bulletin #010

012 - 236 Staple move home sensor off fail Remove the stapler shipping bracket LSP Bulletin

#052

016 - 311 The scanner was not detected Ensure that scanner cable is plugged into the upper port LSP Bulletin

#007

Communication Failure

Comm. error between the Network Controller and the CCM

1. Power off 2. Ensure cables are seated correctly 3. Power on 4. If problem still exists, Power off Power on again.

Front Door is Open / Close Front Door

Front Cover is open Ensure area 2 lever is in lock position Possibly a Broken Interlock switch – may have been caused by strapping in the truck

UI Failure / Blank UI UI display not powering up


Fire wire Communication Error

Comm. error between the Network Controller and the CCM


Toner Door Open / Close Toner Cover

Toner Cover is open Ensure Toner Cover is properly seated Possibly a warped toner cover – may have been caused by strapping in the truck

Host to Host Communication Failure

Comm. error between the User Interface, the Network Controller and the UI


WorkCentre 7655 / 7665 / 7675 Prod. Code: VDT

007-XXX

089-XXX

012-XXX 013-XXX

005-XXX





Fault Code :


010 - 320 Heat roll over Temp failure

1. Potential Cold Weather Install – Allow machine to acclimate before next Power off and on.

2. The wrong power cord is connected to the machine or the outlet is wired incorrectly. Make sure the machine is connected to the correct power source and it is wired correctly.

012 - 236 Staple move home sensor off fail Remove the stapler shipping bracket LSP Bulletin #052

012 - 264 Booklet drawer Broken failure

Booklet Drawer error. Open the front finisher door and ensure the booklet maker is seated correctly. IMPORTANT the machine then needs to be powered off/on to enable the booklet maker as it is plug and play

012 - 320 Punch home sensor on fail Ensure packaging was removed

012 - 330 Decurler Cam home sensor off fail May be cleared by power off power on

016 - 311 The scanner was not detected Ensure that scanner cable is plugged into the upper port LSP Bulletin #007

047 - 310 Communication failure with finisher

1. Power off 2. Recheck cable connections to the finisher 3. Power on

077-300 Front Cover is open Ensure area 2 lever is in lock position Possibly a broken interlock switch – may have been caused by strapping in the truck

116 - 330 Error during Hard Disk Drive check


016-XXX

007-XXX

089-XXX

012-XXX 013-XXX

005-XXXDocuColor 242 / 252 / 260 Product Code: DVA





Fault Code :


012 - 100 Decurler In Sensor does not turn ON within a spec time after IOT Exit Sensor ON.

Deculer Jam in the Finisher. Check Finisher and IOT for poor docking.

012 - 236 Stapler position failed to be recognized Stapler Head Shipping Materials have not been removed LSP Bulletin

#052

012 - 935 Transport Entrance Sensor static jam Check for paper jam in the Finisher paper path

016 - 311 The scanner was not detected. Ensure that scanner cable is plugged into the upper port

047 - 310 Output Comm Fail. IOT-Output communication failure.

1. Check / re-install Power cable of the Interface Module. 2. Check power Switch of the Interface Module.

LSP Bulletin #052

048 - 320 Communication error with HCS 1. 1. Check / re-install power cable of the HCS. 2. Check power Switch of the HCS.

LSP Bulletin #052

048 - 321 Unspecified Failure Check power cable of the Light production D-finisher. LSP Bulletin #052

048 - 322 Detect the incorrect connection of the interface cable between IFM Module and each output device.

The Finisher (Light Production Finisher) plugged into the wrong plug. Unplug the Connector from location 1-P306 and plug it into 6-P307 (lower left - located behind the I.M)

LSP Bulletin #052

077 - 300 Front Cover is open Ensure area 2 lever is in lock position Possibly a broken interlock switch – may have been caused by strapping in the truck

077 - 304 Potentially the Upper Interface cable of the OHCF / @tray OHCF not or not properly connected.

Check / - re-install the interface cable. LSP Bulletin #052

077 - 312 IOT-HCF Communication Failure 1. Check – re-install power cable of the OHCF / 2Tray

OHCF. 2. Check power Switch of the OHCF / 2Tray OHCF.

LSP Bulletin #052

093 - 313 The Low Toner Sensor failed to detect any toner

Low Toner Problem. Check to make sure the Toner Cartridges are seated properly

094 - 321 First BTR Contact Failure. Recheck packaging material has been removed

124 - 374 IOT IM Device Driver software failure.

The I/F cable may be connected to the wrong lattice connector at the Interface Module.

LSP Bulletin #052

016-XXX (Back of Machine

07X -XXX

005-XXX

012-XXX 013-XXX

089-XXX

048-XXX Xerox 700 Digital Color Press Prod. Code: MAU





Fault Code :


--- “Network Controller Unavailable” message with the optional printer kit installed

Incorrect installation of the printer kit simm. Check / Re-Install the printer kit simm into slot R2.

LSP Bulletin #012

--- “Close cover / door E” message Check / re-install Exit 2 assy LSP Bulletin #22


#051


LSP Bulletin #032

047-214 No Duplex selection visible on User Interface Check / re-install the Exit 2 module. LSP Bulletin

#017

016-321 Potentially an incorrect installed 2Tray module. Check / re-install the Exit 2 module. LSP Bulletin

#021

116-392 Potentially a Mono Printer kit installed into a Copier / Printer machine.

Check / remove the printer kit out of the Copier / Printer machine.

LSP Bulletin #024_2

124-374

1. SFW mismatch between the installed optional Printer Kit & PS3 kit.

2. Mono PS3 kit installed into a Colour Scanner (IIT).

1. A SFW upgrade can be required to resolve the issue. 2. Check the configuration whether the correct PS3 kit was

used.

LSP Bulletin #020 /

LSP Bulletin #024_2

Work Centre 5222 / 5225 / 5230 Prod. Code: KBP / LPA / NAH / NAK

12 - xxx

005 - xxx

07x - xxx





Fault Code :


012-762 Communications failure between the Machine and the finisher

Check / re-install finisher power cable to machine, ensure the cable is fully entered (clicked).

LSP Bulletin #045

--- Fax: Fax option not recognized

1. Power down copier. 2. Check to see that riser is correctly fitted. 3. Check Fax is correctly fitted to riser. 4. Remove Fax board from drawer. 5. Reseat/reinstall Fax board. 6. Power on copier and try again. 7. Go to Tools/Embedded Fax Settings/Fax Setup and

ensure that “Enabled” button is highlighted.

12 – xxx

Work Centre 5735 / 5740 / 5745 / 5755 / 5765 / 5775 / 5790 Prod. Code: XDX / XGC / XDY / XEB / XED / XEA / XEC

005 - xxx

07x - xxx





Fault Code :



Check / re-install finisher power cable to machine, ensure the cable is fully entered (clicked).

LSP Bulletin #045




12 - xxx

Work Centre 5632 / 5638 / 5645 / 5655 / 5665 / 5675 / 5687 Prod. Code: WRN / WRM / WTG / WTE / FEX / FDX / WRV / WRW / WTN / WTR

005 - xxx

07x - xxx

12 – xxx





Fault Code :


--- “Toner [K,C,M,Y] Cartridge needs to be replaced soon” message

@ Installation new toners have been installed before the machine was powered on. Power Off/ Power On (.> 1x) untill the message is resolved.

LSP Bulletin #028_2


#051


LSP Bulletin #032

042-320 / 042-323

Drum Y, M, C Motor Fail / Drum K Motor Fail Check toner cartridge for clumping LSP Bulletin

#033_2

116-386 FAX Cable Insertion Error Check / re-install fax cable into the correct USB port. LSP Bulletin #028_2

WorkCentre 7425 / 7428 / 7435 Prod. Code: PBD / PBBN

12 - xxx 005 - xxx

007 - xxx





Fault Code :


Check / re-install the input chute of the horizontal transport. LSP Bulletin #051

012-112 Paper jams when feeding to the office LX finisher output tray

If optional 2/4 hole punch is present, these paper punches might be closed and causing a paper jam. Open the door of the horizontal transport untill the machine has gone through the “Installation Wizzard”.

LSP Bulletin #057


LSP Bulletin #032

---- Machine freezes, remains in ‘‘Splash Screen’’ @ initial power on.

Disconnect the Ethernet cable , continue with the “Install Wizzard” settings and re-connect Ethernet cable after the machine reboot.

LSP Bulletin #058

---- Constant ‘‘Please Wait….the system is powering up‘‘ message.

Open the L.H. Lower door of the tray module and check whether it is the correct product version.

LSP Bulletin #055

WorkCentre 7545 / 7556 Prod. Code: XKM / XKT / XKN / XKU

12 - xxx 005 - xxx

007 - xxx





Fault Code :


05-345

The DADH exit sensor does not detect the lead edge of the document within the correct time in the forward mode.

1. Check whether the spare DADF pad ( air shipments) is not installed on top of the “old” DADF pad.

2. Check whether small white tie-wrap clip has been removed from top DADH baffle.

3. Check that plastic sheet has been removed in DADF & platen glass.

LSP Bulletin #041


Check / re-install finisher power cable to machine, ensure thecable is fully entered (clicked).

LSP Bulletin #045




--- UI reads “Reset Machine”

1. Power down copier. 2. Disconnect IIT video 3. Reconnect IIT video 4. Power on.

CQ Copy Quality: Lines on Copies

1. From the front panel, go to “Machine Status.” 2. Go to “Tools.” 3. Go to “Troubleshooting.” 4. Select “Fix Image Quality.” 5. Select lines or smears to run a cleaning routine. 6. Clean scanner glass on left side under DADH.

Instructions for cleaning glass are on top of DADH.

LSP Bulletin #039

ColorQube 9201 / 9202 / 9203 Prod. Code: BRE

12 - xxx 005 - xxx

007 - xxx





Fault Code :


--- Installation Wizards “hangs” and does not complete

1. Power down/power on 2. If a section is missed, go to “Tools/General” then 3. scroll to find missing section (e.g. time/date, or paper

selection) 4. Enable machine from there.

--- Blank User Interface.

1. Power down the machine. 2. Disconnect Scanner cable. 3. Reconnect Scanner cable. 4. Power on.

ColorQube 9201 / 9202 / 9203 Prod. Code: BRE

12 - xxx 005 - xxx

007 - xxx

install related fault codes

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