LifecycLe ServiceS

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Integration Services OverviewIntegrating new IT hardware into your organization’s IT backbone requires an expertly planned deployment in order to minimize down time. Achieve higher levels of customization, easier installation and better return on investment compared to internally managed deployments with Insight Integration Services. We perform all services in our ISO 9001:2008-certified Labs, giving you the highest quality of standards.

Insight Integration Services include Image Management, Custom Configuration and Advanced Integration. This three-tiered approach to integration allows you to use only the services you need, when you need them. The result is a streamlined rollout with pre-imaged and configured devices that interface seamlessly with your existing infrastructure. As a result, your business keeps moving forward with minimal downtime.

Integration Services BenefitsInstalling software, configuring devices and planning implementation is a labor-intensive process. Minimize the disruption to your business by leveraging Insight’s Integration expertise. •Reducemaintenancetimeandcost •Reduceonsiteconfigurationtime •Decreaseoveralldeploymentandrolloutcosts •Simplifymulti-vendordeployments •DeliverISO9001:2008-certifiedprocesses •ReduceTotalCostofOwnershipwithleasingoptionsandlessdowntime

Integration Services OfferingsImage ManagementReducemaintenancetimeandcost,simplifytheinstallationprocessandimproveROIwithafaster time-to-use for new hardware. Image Management provides the following: easy updates; quick integration of new hardware platforms; a single software update for all platforms; and automated load process for disk partitions, operating systems, applications and user customization.

Custom ConfigurationEliminateDOAsandreduceon-sitedeploymenttimewithplug-and-playhardware.Afiber-gigabit backbone allows technicians to perform software, custom image loads at optimum speeds, and all products are QA tested before leaving the Lab. Lab services include the following: hardware configuration and testing for desktops, notebooks, servers, peripherals and handheld devices; end-user support during implementation; custom image loads; custom labeling and packaging; asset tagging and tracking; OS and application installation; and testing of third-party components.

Our PrOven MethOdOlOgy

•ISO9001:2008-certified

•SixSigmaQualitylevels

•24hours,fivedaysaweek

•Over2,000unitsprocessed per day

•TechnicalcertificationsincludingMicrosoft MCSE, Novell CNE, Compaq ASE, Cisco CCNA and HPSTAR

•AccesstoESDSensitiveEnvironment through the DistributionCenter

Insight Integration Services

ABOut InSIght

Insight is a technology solutions provider serving global and local clients in 170 countries. Today, thousands of clients, including more than 80 percent of the Global Fortune 500, rely on Insight to acquire, implement and manage technology solutions to empower their business. Insight provides software and licensing services globally. In addition, we offer a comprehensive portfolio which also includes networking, hardware and value added services for our clients in North America and the U.K. We are aggressively expanding our global capabilities by introducing new offerings, including hardware and services, to meet emerging needs for our clients worldwide. Insight is rankedNo.484onthe2009 Fortune 500.

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Advanced IntegrationThe highest level of customization, Advanced Integration manages and implements large-scale rollouts of workstations, servers and connectivity equipment. Insight’s Advanced Integration Lab is one of the few facilities qualified to perform complex customizations on UNIX, Microsoft rack or stand-alone servers. A dedicated data center supports the client’s network equipment in a safe, climate-controlled environment. Advanced Integration services include the following: completely assembled rack solutions including populated racks; fully-configured network operating systems; custom desktop and notebook configurations; true plug-and-play LAN solutions; client connectivity to network to ease image management; and custom image loads.

Success StoriesOne Of the COuntry’S PreMIer ACAdeMIC MedICAl Center hOSPItAlSSummary Advance Integration services and Installation servicesChallenge The Client wanted to test the complete network prior to shipping and installing

to the New Hospital Insight Solution LabbuiltandtestedthenetworkallIDF26closets(1perfloor)and

1,500 devices prior to shipping to the new hospital. Insight also installed the network upon delivery to the hospital. This avoided many potential disruptions or delays in opening the hospital on-time.

One Of the lArgeSt glOBAl vACAtIOn CruISe COMPAnIeS Summary Program Management, Procurement, Set-up and Imaging of their

Workstations, Servers, POS Systems, and Network Infrastructure. Challenge Outgrew their lab space and needed to leverage a partner in order to stage,

build and test the various systems that make up the computing environment onboard their ships.

Insight Solution Custom solution leveraging Insight best practices includes building the entire ship IT infrastructure for approximately 10,000 pieces of equipment per ship. We provide logistical support, physical lab space, program management, procurement, custom packaging, global shipping coordination and set-up and imaging of their Workstations, Servers, POS Systems, Network Infrastructure, IPTVsystems,PBXSystems,andDigitalSignageSystems.ThisenablestheCruise company to continue building new ships, increase their market share, andincreasetheirrevenues.Theynowhaveaflexible,scalablemodeltomeettheir dynamic business requirements.

the leAdIng uS PerSOnAl lIneS PrOPerty/CASuAlty COMPAny Summary Advanced Integration services and Installation servicesChallenge TheClientneededtoinstall1,000serversand65,000workstationsin1,000

claimofficeswithin6months.Insight Solution Insight’s Advanced Technology Laboratory set-up, imaged, asset tagged and

performedendusercustomizationon65,000systemsand1,000serversinaccordancewiththe6monthrolloutschedule.Weleveragedtheclient’sAsset Management System for determining equipment destination and personal settings. Leveraging Insight Integration Services allowed the client to complete their refresh on time without tasking their internal resources.

InsightandtheInsightlogoareregisteredtrademarksofInsightDirectUSA,Inc.Allothertrademarks,registeredtrademarks,photos,logosandillustrationsarethepropertyoftheirrespectiveowners.©2009,InsightDirectUSA,Inc.Allrightsreserved.Updated10.09