innovations in hospital management forum wfxh1.pdf · innovations in hospital management forum ......

Innovations inHospital Management ForumDriving organisational efficiency and reducing operating costs

18th-20th October 2016 I Grace Hotel, Sydney

Key Benefits ofAttending: • How to innovate and improve processes with limited resources

• Strategies to improve cost effectiveness and operational efficiency

• How to keep up with patient flow challenges as the population grows and ages

• Strategies to maximise ABF funding through patient data and efficiency measures

• Approaches to delivering quality care with limited resources

• How to decrease patient wait time, length of stay and associated risks

Peter RophailDirector Operational DesignBlacktown and Mount Druitt Hospitals

Stephen ParnellExecutive Director Operations and InnovationCentral Queensland Local health District

Emma ClarkeDirector Innovation and RedesignWestern Sydney Local Health District

T | 61 2 9247 6000 F | 61 2 9247 6333 E | [email protected] W | akolade.com.au Produced by: 1

Julia SquireChief Executive OfficerCentral Adelaide Local Health Network

Cheryle RoyleChief Executive OfficerSt Vincent’s Private Hospital Brisbane

Dr Samer EllahhamChief Quality Officer and Senior Cardiology ConsultantSheikh Khalifa Medical City, United Arab Emirates

Carmel KennedyDirector of Clinical ServicesMacquarie University Hospital

Jennifer NobbsExecutive Director, ABFIndependent Hospital Pricing Authority

Russell HarrisonExecutive Director OperationsWestern Health

Jane HancockExecutive Director OperationsGold Coast Health

Jose AguileraDirector of Nursing and Clinical ServicesSt Vincent’s Private Hospital Sydney

Bernie HarrisonDirector, Improvement AcademyAustralian Council on Healthcare Standards

Stefan PerkovicDirector, Corporate ServicesLiverpool Hospital

Scott McDonnellProgram Manager- Whole of HealthLiverpool Hospital

Emma ClarkeDirector Innovation and RedesignWestern Sydney Local Health District

Dr Justin WongPrincipal House Officer, Internal MedicineGold Coast University Hospital

Peter RophailDirector Operational DesignBlacktown and Mount Druitt Hospitals

Cheryl McCullaghDirector of Clinical IntegrationSydney Children’s Hospital Network

Dr Brett Gardiner Healthcare Consultant and Visiting Fellow,Faculty of Medicine and Health ServicesMacquarie University

Dr Jennifer Bichel-FindlayDirector, Digital Health and InnovationUTS Centre for Health Services Management

Dr Joanne CurryHealthcare Solutions SpecialistComputer Sciences Corporation

Andrew StrippChief Executive OfficerMonash Health

Advisory Panel:

Advisory Panel:

Media Partners:Endorsed by:


Innovations in Hospital Management Forum

Excellent - well organised, fantastic networking and information.

– Maria Gorton, Health ecare

FOLLOW THIS EVENTTweet about this event using #InnovatingHospand follow @AkoladeAust for daily industry updates!

CONFERENCE DAY ONE | TUESDAY, 18TH OCTOBER 20168:00 Registration opens

9:00 Opening remarks from Chair Bernie Harrison, Director, Improvement Academy, Australian Council on Healthcare Standards

OPTIMISING FUNDING AND RESOURCESTHROUGH INCREASED EFFICIENCY

9:10 Achieving more with less: Optimising ABF to reduce operating costs and increase efficiency • Striving to achieve bottom-line results by identifying areas of operational waste and redundancies • Capitalising on ABF: Ensuring work and activity is appropriately recognised and funded to stay sustainable • Ascertaining where to allocate funds where they will be most impactful in the long term for sustainable outcomes Jennifer Nobbs, Executive Director, ABF, Independent Hospital Pricing Authority

9:50 Developing actions plans to innovate the service delivery model for financial growth • Increasing revenue streams by developing additional value added services • Articulating practical opportunities to generate extra funding and growth within current operations • Discovering strategies to improve patient flow and reduce length of stay to reduce cost Cheryle Royle, Chief Executive Officer, St Vincent’s Private Hospital, Brisbane

10:30 SPOTLIGHT SESSION Sharing challenges, solutions and innovative strategies This session gives delegates the opportunity to share the operational efficiency and management challenges currently facing their hospitals. Delegates will also share solutions and successful strategies they have implemented to meet these challenges.

10:50 Morning refreshments

DRIVING EFFICIENCY AND QUALITY AS PATIENTFLOW INCREASES

11:20 INTERNATIONAL KEYNOTE Developing KPIs to improve patient outcomes and quality • Establishing effective outcomes-based programs to measure and improve departmental deliverables • Formulating an effective audit plan to continuously monitor improvement progress • Gaining patient, physician and external input to deliver effective and efficient results on quality Dr Samer Ellahham, Chief Quality Officer and Senior Cardiology Consultant, Sheikh Khalifa Medical City, United Arab Emirates

12:00 Balancing operational efficiency and quality of care • Ensuring patient care is not compromised for the sake of efficiency • Creating adaptive systems to improve both efficiency and care • Delivering quality patient care as demand on resources increases Andrew Stripp, Chief Executive Officer, Monash Health

12:40 Networking Luncheon

1:40 Demand vs supply: Strategically preparing for operational deliverables as population grows and ages • Discovering the healthcare challenges brought about by an ageing population • Appraising current resources to pinpoint areas of limitations that will impact productivity • Being proactive, not reactive: How to create a plan to meet the increased demand while staying productive Bernie Harrison, Director, Improvement Academy, Australian Council on Healthcare Standards

8:00 Registration opens

9:00 Opening remarks from Chair Jane Hancock, Executive Director Operations, Gold Coast Health

ACHIEVING LONG-TERM AND SUSTAINABLE RESULTS THROUGH TECHNOLOGY AND SYSTEMS

9:10 KEYNOTE Transforming Health in South Australia: Caring for patients in an efficient, hi-tech and effective manner • How South Australia’s flagship new Royal Adelaide Hospital and Transforming Health agenda will drive improved care and efficiency • Embracing technological advancements to provide patients access to industry-leading services • Developing modern systems to meet the challenges of population growth and increased patient flow Julia Squire, Chief Executive Officer, Central Adelaide Local Health Network

9:50 Driving efficiency and delivering high quality care by implementing creative and modern systems • Identifying the best tools and systems to meet your operational efficiency needs • Demonstrating how technologies and systems help meet KPIs and mitigate risk factors • Strategically utilising modern systems to increase operational efficiency Jose Aguilera, Director of Nursing and Clinical Services, St Vincent’s Private Hospital Sydney


11:00 Blacktown Hospital case study: Upgrading infrastructure and leveraging capital redevelopments to enhance business operations • Avoiding “progress for progress’ sake”: Ensuring upgrades are necessary and beneficial to manage cost • Engaging clinicians and consumers to deliver effective upgrades and services that improve bottom line results • Ensuring adequate training is provided to relevant staff to avoid unnecessary downtime Peter Rophail, Director Operational Design, Blacktown and Mount Druitt Hospitals

11:40 CASE STUDY OnCallogist Mobile App: Improving communication between clinicians to overcome long-standing barriers to efficiency • Adopting innovate communicative solutions to replace legacy systems that improve decision making • Drawing on frontline experience to identify and solve real time efficiency problems • Demonstrating the cost effectiveness and long-term success of implementing technological applications Dr Justin Wong, Principal House Officer, Internal Medicine, Gold Coast University Hospital


1:20 Strategising and planning for transformation: Identifying localised opportunities • Proactively planning for process improvement to stay competitive • Setting periodical targets and continuously evaluating action plans • Identifying areas for improvement and looking at opportunities for savings Emma Clarke, Director Innovation and Redesign, Western Sydney Local Health District

INNOVATIVE APPROACHES TO STAFFING,WORFORCE PLANNING AND HEALTH SERVICES

2:00 Empowering frontline staff and creating a culture of efficiency for continuous improvement • Communicating the importance and benefits of efficiency throughout the hospital • Encouraging staff to share their on-the-ground experience and expertise to streamline process improvement • Allocating funds to implement initiatives put forward by staff Cheryl McCullagh, Director of Clinical Integration, Sydney Children’s Hospital Network

2:40 Investing in staff: Upskilling to deliver better quality care • Utilising staff effectively to reduce workloads throughout the hospital • Identifying opportunities to redistribute tasks and responsibilities amongst care staff • Providing training to enable staff to take on extra responsibility Jane Hancock, Executive Director Operations, Gold Coast Health

3:20 Afternoon refreshments

3:50 Successfully integrating care services for greater efficiency and improved patient flow • Integrating primary, community and acute care to reduce unnecessary demand on hospitals • Strategically partnering with community health and aged care organisations to meet the changing health needs of the population • Taking a leadership role to ensure patients have access to the care and services they need Russell Harrison, Executive Director Operations, Western Health

4:30 DIAGNOSTIC SESSION Sharing key learnings and identifying areas for improvement Delegates will share the most valuable takeaways and learnings from the conference. They will have the opportunity to discuss areas for improvement in their own workplace and strategise ways to implement change. Notes from this session will be made available to delegates after the conference.

5:10 Closing remarks from chair and close of conference Jane Hancock, Executive Director Operations, Gold Coast Health

2:20 Streamlining patient journeys from pre-admission to discharge • Efficiently screening patients pre-admission to avoid adverse events • Utilising nurses and frontline staff to increase efficiency and improve patient care • Effectively communicating with practitioners to reduce unnecessary admissions Carmel Kennedy, Director Clinical Services, Macquarie University Hospital


3:30 Liverpool Hospital case study: Transforming ambulance and patient flow in Emergency Departments • The challenge: Improving access to care for patients arriving via the ambulance service • Strategically meeting this challenge through innovative use of staff, resources and ensuring improved patient experience • Creating a productive and efficient environment for staff to enable a sustainable innovation culture Stefan Perkovic, Director, Corporate Services, Liverpool Hospital Scott McDonnell, Program Manager - Whole of Health, Liverpool Hospital

INNOVATIVE PROCESS IMPROVEMENT STRATEGIES4:10 PROBLEM SOLVING SESSION Strategising solutions to key challenges and obstacles In this highly interactive session, delegates will be presented with hypothetical scenarios related to hospital management and efficiency. Delegates will work together, strategising solutions to the problems presented in the following scenarios:

1. Nursing staff have consistently reported that paperwork and administrative tasks are cutting into the time they can spend with patients. On top of this, they say they are regularly dealing with inaccurate patient information and feel patient care is compromised as a result. Devise an approach to address these concerns.

2. Latest budget reports show that spending on staff overtime hours has increased significantly in the last quarter. Come up with a strategy to identify the reasons why and address the issue.

3. Outpatient admissions are becoming a serious concern. Referrals from GPs or specialists are often inaccurate, or provide inadequate information about the urgency and state of patients’ conditions. This is increasing patient wait times and adding extra work for admissions staff. Develop an approach to address this issue.

4. You believe many of your hospital’s beds are occupied by people who do not need to be in hospital, but could have their care needs met elsewhere. Many of these patients feel they will not find adequate care outside the hospital and are anxious about being discharged. Formulate a strategy to meet these challenges. Facilitated by: Bernie Harrison, Director, Improvement Academy, Australian Council on Healthcare Standards

4:50 Closing remarks from chair and end of day one Bernie Harrison, Director, Improvement Academy, Australian Council on Healthcare Standards



CONFERENCE DAY TWO | WEDNESDAY, 19TH OCTOBER 20168:00 Registration opens

9:00 Opening remarks from Chair Jane Hancock, Executive Director Operations, Gold Coast Health

ACHIEVING LONG-TERM AND SUSTAINABLE RESULTS THROUGH TECHNOLOGY AND SYSTEMS

9:10 KEYNOTE Transforming Health in South Australia: Caring for patients in an efficient, hi-tech and effective manner • How South Australia’s flagship new Royal Adelaide Hospital and Transforming Health agenda will drive improved care and efficiency • Embracing technological advancements to provide patients access to industry-leading services • Developing modern systems to meet the challenges of population growth and increased patient flow Julia Squire, Chief Executive Officer, Central Adelaide Local Health Network

9:50 Driving efficiency and delivering high quality care by implementing creative and modern systems • Identifying the best tools and systems to meet your operational efficiency needs • Demonstrating how technologies and systems help meet KPIs and mitigate risk factors • Strategically utilising modern systems to increase operational efficiency Jose Aguilera, Director of Nursing and Clinical Services, St Vincent’s Private Hospital Sydney


11:00 Blacktown Hospital case study: Upgrading infrastructure and leveraging capital redevelopments to enhance business operations • Avoiding “progress for progress’ sake”: Ensuring upgrades are necessary and beneficial to manage cost • Engaging clinicians and consumers to deliver effective upgrades and services that improve bottom line results • Ensuring adequate training is provided to relevant staff to avoid unnecessary downtime Peter Rophail, Director Operational Design, Blacktown and Mount Druitt Hospitals

11:40 CASE STUDY OnCallogist Mobile App: Improving communication between clinicians to overcome long-standing barriers to efficiency • Adopting innovate communicative solutions to replace legacy systems that improve decision making • Drawing on frontline experience to identify and solve real time efficiency problems • Demonstrating the cost effectiveness and long-term success of implementing technological applications Dr Justin Wong, Principal House Officer, Internal Medicine, Gold Coast University Hospital


1:20 Strategising and planning for transformation: Identifying localised opportunities • Proactively planning for process improvement to stay competitive • Setting periodical targets and continuously evaluating action plans • Identifying areas for improvement and looking at opportunities for savings Emma Clarke, Director Innovation and Redesign, Western Sydney Local Health District

INNOVATIVE APPROACHES TO STAFFING,WORFORCE PLANNING AND HEALTH SERVICES

2:00 Empowering frontline staff and creating a culture of efficiency for continuous improvement • Communicating the importance and benefits of efficiency throughout the hospital • Encouraging staff to share their on-the-ground experience and expertise to streamline process improvement • Allocating funds to implement initiatives put forward by staff Cheryl McCullagh, Director of Clinical Integration, Sydney Children’s Hospital Network

2:40 Investing in staff: Upskilling to deliver better quality care • Utilising staff effectively to reduce workloads throughout the hospital • Identifying opportunities to redistribute tasks and responsibilities amongst care staff • Providing training to enable staff to take on extra responsibility Jane Hancock, Executive Director Operations, Gold Coast Health


3:50 Successfully integrating care services for greater efficiency and improved patient flow • Integrating primary, community and acute care to reduce unnecessary demand on hospitals • Strategically partnering with community health and aged care organisations to meet the changing health needs of the population • Taking a leadership role to ensure patients have access to the care and services they need Russell Harrison, Executive Director Operations, Western Health

4:30 DIAGNOSTIC SESSION Sharing key learnings and identifying areas for improvement Delegates will share the most valuable takeaways and learnings from the conference. They will have the opportunity to discuss areas for improvement in their own workplace and strategise ways to implement change. Notes from this session will be made available to delegates after the conference.

5:10 Closing remarks from chair and close of conference Jane Hancock, Executive Director Operations, Gold Coast Health

POST-CONFERENCE WORKSHOPS | THURSDAY, 20TH OCTOBER 20169:00AM – 12:00PM • WORKSHOP A

Practical approaches for increasing efficiency, effectiveness and quality of care • Learn tools to assess and improve clinical operations to increase operational efficiency and effectiveness• Explore how better quality of care can reduce costs and create value• Review the importance of patient experience in the equation• Understand the role of hospital leaders in creating a culture for continuous improvement• Examine methods to embed and sustain the gains

Facilitator:Dr Brett GardinerHealthcare Consultant and Visiting Fellow,Faculty of Medicine and Health ServicesMacquarie University

1:00PM – 4:00PM • WORKSHOP B

Utilising innovative digital technology to drive efficiencyand cost effectiveness • Learn about innovative technologies and systems designed to improve operational efficiency• Develop strategies for implementing digital solutions in your workplace• Explore how to utilise data to determine the exact needs of your workforce and patients• Demonstrate ROI and cost effectiveness of technology to justify upfront costs• Understand how innovative systems help drive both operational efficiency and improved patient outcomes

Facilitator:Dr Jennifer Bichel-FindlayDirector, Digital Health and InnovationUTS Centre for Health Services Management

Facilitator:Dr Joanne CurryHealthcare Solutions SpecialistComputer Sciences Corporation

Conference Only $1,599 $1,699 $1,799 $1,899 $1,999Conference + One Workshop A or B $2,199 $2,299 $2,399 $2,499 $2,599Conference + Both Workshops $2,499 $2,599 $2,699 $2,799 $2,899

Conference Only $3,899 $3,899 $3,899 $3,899 $3,899

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22 Jul 2016 12 Aug 2016 2 Sept 2016 23 Sept 2016

Hospitals and Healthcare Organisation Rates:

Government Rates:Conference Only $2,199 $2,299 $2,399 $2,499 $2,599 Conference + One Workshop A or B $2,799 $2,899 $2,999 $3,099 $3,199Conference + Both Workshops $3,099 $3,199 $3,299 $3,399 $3,499Solution Provider Rates:

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innovations in hospital management forum wfxh1.pdf · innovations in hospital management forum ......

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