Information Technology Outage Workshop

Washtenaw County

Information Technology Outage Workshop

• Welcome• Introductions• Administration• Agenda• Classroom Decorum• Participant-Instructor Contract

What is this workshop about?

• Answers:– It’s about you being able to perform your job– It’s not about being an IT technician– It’s not about being a networks systems

specialist– It’s about how “YOU” use information

technology– It’s about planning for prudent backups so you

can do your job if IT is down

Where is your information and what “IT” or communications services do you use everyday?

• Desktop / Laptop computers

• Networked servers– Onsite– Offsite

• Cellular phone• Email• Messaging/chat• Internet• Computer files• Databases• Spreadsheets• Electronic accounting

Continuity of Operations Planning(COOP)

• Ultimate Objective– Among other things:• Sustain operations when denied the use of existing

resources (like IT networks) so to still perform essential work functions

• Planning Timeframes– Before (Preparedness)– During (Implementation)– After (Reconstitution)

Definitions

• Mission Essential Functions– Primary Mission Essential Functions (PMEF)– Mission Essential Functions (MEF)

• Non-Mission Essential Function (Non-MEF)• Vital information/records/systems• Alternate Relocation Point (ARP)

Mission Essential Functions (MEF)

• Identify MEFs / Non-MEFs– MEF services must continue– Not every function is essential

• Identify MEFs / Non-MEFs systems– Not every system is essential– MEF system access• Direct access• Network access

Primary/Mission Essential Functions

• Activity– Working with any other participants from your

organization’s sub-division, fill out the form in your participant manual.

– Be prepared to quickly brief your findings to the other class participants.

Vital Information Storage/Access

• Storage– Direct access– Network access

• Access– Operating systems– Software applications– Data configuration

Vital Information Storage/Access

• Activity– Working with any other participants from your

organization’s sub-division, fill out the form in your participant manual.

– Be prepared to quickly brief your findings to the other class participants.

Solutions to “IT” Outages

• Backups– “Warning” and “No Warning” scenarios– Information Technology– Communications

• Pre-positioned resources• Alternate Relocation Points (ARP)

Solutions to “IT” Outages

– Drive Away Kits• Items necessary to accomplish PMEF/MEFs• Stored at workplace, possibly pre-positioned• To be moved if adequate warning allows• IT/Comm backups

– Personal “GO” Kits• Short/No-notice travel • IT/Comm backups• Keep in personal possession

“Warning” and “No Warning”• No Warning Scenario– Work Hours

• Drive Away Kits (Maybe – Based on Hazard)• Pre-Positioned Resources• Personal “GO” Kit

– Non-Work Hours• Pre-Positioned Resources• Personal “GO” Kit

• Alert / Warning Scenario– Drive Away Kits– Prep & Movement of Additional Resources– Time for Personnel to Pack and Prepare

Information Technology Backups

• Activity– Working with any other participants from your

organization’s sub-division, fill out the form in your participant manual.

– Be prepared to quickly brief your findings to the other class participants.

Internet/VOIP Communications Backups

• Activity– Working with any other participants from your

organization’s sub-division, fill out the form in your participant manual.

– Be prepared to quickly brief your findings to the other class participants.

Going Where “IT” Is!

• Alternate Relocation Point (ARP)– Pre-positioned

Resources• Power• IT/Comm Networks

– Cold/warm/hot sites• IT/Comm Systems

– Computers– Phones

• Backup/updated files

• Not to mention…– Infrastructure

• Electricity and Backup Generator

• Sanitary Facilities– Space and equipment

availability• Work surfaces• Office furniture• Office equipment

Conclusion

Questions?