increasing performance through emotional intelligence group project olit 561 – the adult learner...

Increasing Performance Through Emotional Intelligence

Group Project

OLIT 561 – The Adult Learner

Myra Herrmann

Denny Lester

Spring 2005

EmpathyMotivationSelf-RegulationSelf Awareness Social Skills

Feelings Expressions Control

Emotional Intelligence

Learning & Performance Domains

Learning & Performance

Domains

Cognitive Affective

Logic Physical Response

Emotions

Psychomotor

Sources: Bloom, 1956, Salovey and Sluyter, 1997, Goleman, 1998.

ValuesBeliefs


EmotionalIntelligenceFramework

Personal Competence

Self-Regulation

Social Competence

Source: Goleman, 1998.

MotivationSelf-Awareness

• Emotional awareness

• Accurate self-assessment

• Self-confidence

SocialSkills

Empathy

How we manage ourselves How we handle relationships

• Self Control• Conscientiousness• Adaptability

• Commitment• Initiative• Optimism

• Understanding Others

• Service Orientation

• Leveraging Diversity

• Communication• Conflict

Management• Collaboration &

Cooperation

Research Studies

• Conscientiousness – Douglas, et al. 2004

• Adaptability – Connel & Travaglione, 2004

• Leveraging Diversity – Herkenhoff, 2004

Interaction of Conscientiousness x Emotional Intelligence on Performance

High - EILow - EI

|-1 SD +1 SD

Conscientiousness

Per

form

ance

Sco

res 500 –

490 –

480 –

470 –

460 –

450 –

Source: Douglas, et al. 2004

Adaptability

Source: Connel & Travaglione, 2004

LeaderEI

IndividualEI

Organizational Effectiveness & Competitive

Advantage

LeaderEI

IndividualEI

Organizational Effectiveness & Competitive

Advantage

Emotion Eliciting Event

Cultural Influences

Awareness of Situation

EmotionalFeeling

Action

Interpretation Response

Culturally Tuning EI

Source: Herkenhoff, 2004

Role Playing Exercise

EDS eBreviate

Case Study Example

Spanish VP Not a big deal.

Germans are over reacting.

Frustration

Disdain

Demonstrate control and power

Miss meetings entirely.

Complain to CEO.

German sales team

US CEO

Spanish VP tardiness at

meetings

EmotionalFeeling

Interpretation ActionResponse

Event


Case Study Example



Frustration

Disdain



Complain to CEO.

German sales team

He shows us no respect.

He cannot manage.

Disdain

Feeling insulted

Frustrated

Angry

Demonstrate

Independence

Start meetings without him.

Ignore his directives.

Complain to CEO.

US CEO


meetings

EmotionalFeeling


Event


Case Study Example



Frustration

Disdain



Complain to CEO.

German sales team

He shows us no respect.

He cannot manage.

Disdain

Feeling insulted

Frustrated

Angry

Demonstrate

Independence

Start meetings without him.

Ignore his directives.

Complain to CEO.

US CEO These are troublesome employees who are taking up too much of my time and I am not sure why.

Frustrated

Confused

Impatient

Focus on other more important issues

Ignore their phone calls


meetings

EmotionalFeeling


Event


Case Study Result

Spanish VP Being aware of inconveniencing others by his tardiness

Trying harder to be on time

Apologizing if late

German sales team Not taking it as a personal insult if the VP is late

Giving positive feedback when the VP is on time

US CEO Enjoying that everyone is getting along and that sales have increased 40%

Answering phone calls from VP and sales team


meetings

EmotionalFeeling


Event


• Emotional intelligence is a fairly new field of study• Variations in definition and measurement result in

questionable reliability and validity• Emotional intelligence, a scholarly

theory/discipline…or just another self-help, corporate fad?

Emotional Intelligence -

one piece of the performance puzzle.

increasing performance through emotional intelligence group project olit 561 – the adult learner...

Documents