incentives and recognition gillian tierney vice president human resources 2011

Incentives and Recognition

Gillian TierneyVice President Human Resources

2011

© Copyright 2007 Newmarket International Inc. 2

Agenda

Company Overview PhilosophyIncentive ProgramsRecognition ProgramsTaxesBudgetThings to avoid


About Newmarket International

Newmarket International, Inc. is the leader in delivering group sales, catering and banquet software solutions to the global hospitality and entertainment industries

325+ employees worldwide with offices in Portsmouth, California, London, Singapore, and China

© Copyright 2007 Newmarket International Inc.

Incentives vs. Recognition

Incentive:something that incites or tends to incite to action or greater effort

Recognition:the acknowledgment of achievement, service, or merit

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Newmarket’s Philosophy

Incentives and recognition are tied to company goals, values, customer service, and performance

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Incentive Programs


EBITDA Bonus Program

Program for employees to share in NI’s success!EBITDA--Earnings Before Income Tax, Depreciationand Amortization expenses

EBITDA Profit Sharing Bonus for eligible employeesEligibility—employees not in any other incentive or commission programNew hires joining October 1st or earlier; pro-rated by start date% of base pay based on positionBonuses paid if NI meets 100% of target


Other Incentives

Merit based salary reviewsCommission incentive for salesPresident’s Club for SalesStock optionsContestsGreen incentives

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Wellness Incentives

Biggest Loser Contest - $250 prize$250 raffle to complete a HRALower premium for High Deductible Health plan

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Rewards and Recognition

Programs


General Strategies

Tie to goals, values, service, and performanceMix of core and new programs Mix of management and peer recognitionMix of public and privateMix on monetary and nonmonetaryRewards for funCelebrate Success

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People’s Choice Award

People’s Choice AwardQuarterly award to acknowledge an outstanding employee Winner receives a 3 day tripNominated and selected by employeesAwarded at quarterly company meeting


Peer/Manager Recognition

FWD AwardEmployee recognition program Aligned with company marketing themeEmployees complete FWD coupons to earn points

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FWD Awards

Each recognition earns 1 point for the following prizes:

1st Point= NI FWD Key Chain3rd Point= NI FWD Water Bottle5th Point=NI FWD Hooded Sweatshirt10th Point= Raffle for $250 Amex Gift Card


Give’ em the Pickle

Newmarket’s Customer Service Training Program

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Years of Service Awards

5 years - desk set and $5010 years- clock and $10015 years – crystal award and $150

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Management Recognition

Thank youPrivate recognitionEvents Celebrate Wins Newsletter

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Rewards for Fun

½ day FridaysGive A WaysCompany Meeting Games and PrizesFamily Events—Summer BBQ, HalloweenFree tickets to museums and other venuesCausal Dress CodeNew baby blankets

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Rewards for Fun

Joy GangMonthly Employee Social/Fun Events

Roller skatingBowling nights Nacho Bar on Cinco de MayoIce Cream TruckCooking/Baking contestsBingoFood, food, and more food

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Rewards for Giving

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Newmarket provides employees with 2 volunteer days per year!


Fringe Benefit Tax

We typically don’t tax:Anniversary gifts for years of serviceMeeting give-a-ways (sweatshirts, movie passes, etc..)Prizes (water bottles, water country tickets, key chains)Gift certificates

We typically tax high value awards such as:Trips (People’s Choice, President’s Club)High value sports tickets High dollar cash awards

We make our best effort

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Budget and Management Buy In

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Things to avoid

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Thank you and questions


Table Discussion

What incentive and recognitions programs do you already have in place?

What are your biggest challenges with incentive and recognition programs?

What is one item you can take away from this session today to implement at your company?

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Incentive & Recognition Programs

Karen Brieger

Melbourne, AUS

Linden,Germany

La Défense, France

Hook, UKReading, UK

Hertford, UK

Portsmouth, NHGreat Neck, NYEast Brunswick, NJ

Raleigh, NCAlpharetta, GA

Portland, ME

Bottomline Technologies

New Zealand

London, UK

Wilton, CT

Marlton, NJ

1,000+ EmployedWorldwide

Offices in US, EMEA &

Asia-Pac

NASDAQ: EPAY

Revenue $189M

9,000+ Global Customers

80 of the Fortune 10070 of the FTSE 100

Guiding Principles

• Focus on Customers and Commit to Their Success

• Innovate, Communicate, Win and Grow

• Work With and For Each Other

• Do the Right Thing

• Create and Grow Sustained Business Value

• Be a Company of Which All Can Be Proud

C1 – First Class Customer Care

• Walk in the customers shoes

• ‘Know Your Customer’

• Grow our business through service excellence

• Identify business areas where C1 can have a bigger

impact

• Ensure we have the skills and capabilities to effectively communicate and execute against our C1 goals

Programs

• Thank you’s• “Happy Monday”• Newsletter• Employee of the Quarter• C1 Customer Execution Award• On-The-Spot Bonus• Project based bonus/rewards• Training opportunities

Programs

• Quarterly bonus (all levels)• Training opportunities• Challenging work opportunities• Equity Awards• Gift Cards• Wins!• Tenure – Only 10 year• Food!

Housekeeping

• Taxes• Budgets• Administration

Recommendations

• Different people, different motivations• Drive your culture• Thank you goes along way• Incent the right behaviors• Don’t be afraid to try

Dawn BarkerVP of Human Resources

Incentives and Recognition

About RiverWoodsAbout RiverWoodsRiverWoods is a continuing care

retirement community, located in Exeter, NH. We have three campuses that enrich the freedom of senior living while easing the challenges of aging.

475+ employees throughout the three campuses.

RiverWoods’ PhilosophyRiverWoods’ PhilosophyIncentives and recognition are

tied to our commitments and core values. They are an expression of the relationship shared between residents and staff.

Our commitment to staff and residents to encourage personal growth and remain at the forefront of excellence in senior living.

Incentives

Wellness IncentivesWellness Incentives

The goal of the program is to create opportunities for everyone to achieve their optimal health and well being. Everyone’s wellness journey looks different and RiverWoods wants to help each employee on their journey by providing resources and support to help them achieve their optimal health.

Wellness IncentivesWellness IncentivesEach employee has the opportunity to

earn $275.00 over the fiscal year, July 1, 2011 to June 30, 2012.◦$50.00 for having your annual physical and

“knowing your numbers” (all employees)◦$75.00 for completing the Harvard Health

Questionnaire (benefits eligible employees)◦$100.00 for Dream Activity/Employee

Physician Initiative (all employees)◦$50.00 Participation in Get Fit in May 5k

Event or another like event (all employees)

Incentive in ActionIncentive in Action

Wellness Incentive Wellness Incentive ChallengesChallengesHuman BehaviorEveryone is motivated by

something differentPayroll/TaxesCommunication

Financial IncentivesFinancial IncentivesBased on our compensation

philosophy Offered based upon goals and

business objectives. For some positions base plus

bonusExceptional JobSnow BonusAbove and beyond

Recognition

Gold Level ServiceGold Level ServiceEmployees are nominated by

anyone in communityEmployee CommitteeService Recognition AwardsGold Level Service Awards

Gold Level ServiceGold Level ServiceRecognized at Quarterly All

Employee MeetingNomination read by managerAnnual Recognition Dinner

Instant RecognitionInstant RecognitionAvailable in various areas

throughout communitiesSmall note cardsAnyone can recognize someone

else INSTANTLY!

Departmental RecognitionDepartmental RecognitionES Week/Prizes and GamesNursing WeekPat on the BackHand written notesPrivate Recognition

The Power of Thank YouThe Power of Thank YouLeadership DevelopmentPositive Work Environment

Years of ServiceYears of ServiceQuarterly All Employee MeetingsOne Year – pin/certificateFive Years – item from employee

storeTen Years - $100Fifteen Years - $250

ThanksgivingThanksgiving$20.00 Market Basket Gift CardLetter from CEOCan donate to a local food bank

Informal RecognitionInformal RecognitionCornerstone of our communitiesRelationship between residents

and staffCelebrate each other

Fringe Benefit TaxFringe Benefit TaxGross up wellness incentives and

RW pays the tax, run incentives through payroll

We do not tax other awards/incentives

Budget and Management Budget and Management Buy-InBuy-InEach department has budget for

recognitionHR develops organization’s

budgetManagement buy-in, link

between mission/culture

ChallengesChallengesLink incentives and rewards with

what the organization’s goals/strategy is

Everyone is an individual

incentives and recognition gillian tierney vice president human resources 2011

Documents

china copyright

target copyright

amex gift card copyright

ni fwd water bottle5th

ni fwd key chain3rd

awardseach recognition

company goals

years clock