Also in this issue:

Why truly low carbon buildingsare not being delivered

More wins at top industry awards

Good opportunities arestill out there

Delivering excellence securesanother £75 million of orders

Apprentice delight!

Staff get behind jeans for genes day

The newsletter for Clients and Consultants working with SES Issue 3

A thinking business

in-site

Time of Change,Time of Challenge Mark Perkins, CEO

Contents

1 Time of Change,Time of Challenge

2 Delivering Zero

3 And the winner is!...

4 Opportunities are stillout there

5-7 Education

8 Health

9 Leisure

10 Commercial

11 Transport & Waste

12 Shepherd FM

13 Apprentices & New Starters

14 New Brochures, Website &Offices

15 SES PRISM

16-17 Corporate SocialResponsibility / SHE update

18 In the Hot Seat

1 | in-site

Contact Details:Fiona RobertsonPR ManagerMill Mount, YorkYO24 1GH

Ph: 01904 616423email: frobertson@ses-ltd.co.ukwebsite: www.ses-ltd.co.uk

Published June 2010

Printed on paper from sustainable,managed sources.

“Change has a considerable psychologicalimpact on the human mind. To the fearfulit is threatening because it means thatthings may get worse. To the hopeful it isencouraging because things may getbetter. To the confident it is inspiringbecause the challenge exists to makethings better” - King Whitney, Jr.

It is impossible to write this foreword withoutmaking reference to the recent general election.We are clearly in for ‘change’ and now we mustdecide how to face up to the ‘challenge’.

I suspect most of us in business look upon theresult of the election with a mixture of fear andhope. Fear of what a quickly bound hungparliament may deliver, but also considerablehope that a new style of British politics will bringabout a more cohesive, collaborative politics – apolitics of genuine consensus and consultation,characterised by adult debate rather thanconfrontation, not only among political parties butwith the electorate and the business communitythat generates the wealth and prosperity of thenation. Closer to home let us hope that theconstruction industry, that sits so squarely at theheart of delivering the aspirations of public serviceand the environment, is better acknowledged,understood and consulted.

Let us also hope that this brave new world ofconsensus politics will take on the challenges ofthe future in a rounded way – with a view to theeconomy, people and the environmentalpressures that we face in equal measure. It is afact that as we all deliver our solutions we have aneed to do so in such a manner that can begenuinely described as sustainable in all three ofthese dimensions. Progressive Government andProgressive Business must clearly do more thangive the obligatory ‘nod’ to a typical corporateresponsibility statement.

In many ways the new government has set outaspirations to approach the future challenges thatthey face in the much the same way as many ofus in business;

Consensus – as we work closer with andunderstand our partners better

Fairness – as we consider the balance ofpeople, the environment, and thecommunities that we work alongside as wellas the bottom line

Resolve – as we address the challenges ofthe economy and our market whilstmaintaining the infrastructure that we willneed to succeed in the future

I hope that you will see from this edition of In-sitethat the teams at SES, Shepherd FM and SESPRISM are working hard on all three counts. It iscertainly pleasing to have our efforts recognisedonce again with some more hard earned, butgratifying industry awards.

You can read about our understanding of the partwe play in delivering the aspirations of the newPart L regulations, and beyond, in respect of theenvironment. You will read about some of ourpeople and projects and what we are doing tocontinue delivering to our own innovation agenda,with a palette of ‘thinking’ solutions and you willsee one of the most recent, and dare I say heartwarming, examples of our interaction with thelocal communities with whom we come intocontact with our ‘My rights as a child’ campaign.

I hope you can find the time to read and enjoythis edition of In-site.

Mark Perkins, CEO

According to Jim O’Neil(Technical Director atSES and Chairman ofthe M&E SustainabilityCommittee), thebuilding servicesindustry has done anexcellent job indeveloping technicalsolutions to cut energyconsumption inbuildings but says,“with the advent of the

2010 iteration of Building Regulations Part L, much lower carbonfootprints need to be achieved if longer term targets are to be metand this requires a radical rethink of how we deliver projects.”

Jim goes on to ask “Why are trulylow carbon buildings not beingdelivered?”In many cases, Mechanical & Electrical (M&E) experts are notengaged early enough, so opportunities are missed from theoutset.

There is still a perception in the industry that reducing carbon inbuildings is solely down to the M&E designers and contractors andthat this can be done as an afterthought, often after the architecthas provided the concept and outline design. At this stage many ofthe real opportunities to reduce the carbon footprint of the buildinghave already been lost, as the plan, shape and orientation of thebuilding have been ‘cast in stone’.

If we are to truly deliver low carbon buildings we must all embracethree fundamental principles:

Reduce the need forenergy in the firstplace – This can beachieved by thinkingcarefully about thebuilding orientation tolimit solar gains.Ensuring that we do nothave to throw largeamounts of cooling at thebuilding because of highproportions of ‘glazed facade’;thinking about the plan depth ofthe building to minimise the need formechanical ventilation and designing toallow ‘low impact’ solutions such as underfloor heating and chimney effect cooling.

Use energy more efficiently – This can be achieved by ensuringenergy efficient building services solutions are incorporated, ratherthan the lowest cost options which prevail due to tenderingpractices.

Use low and zero carbon technologies to supply the balanceneeds – Only after the energy needs of the building have been‘squeezed’ to a minimum, should we then look at supplying thebalance energy needs from low and zero carbon technologysolutions. This will mean a balanced portfolio of technologies suitedto the particular building rather than a ‘one size fits all’ approach.

Employing the above principles is fundamentally how low carbonbuildings will be delivered and at SES we are not afraid ofembracing a ‘less is more approach’ to building services, whichbecome part of a whole building engineering solution. Without earlyand sustained engagement with M&E experts who can carry outBuilding Physics Engineering, even on the passive buildingcomponents, we will not deliver the low carbon buildings thatlegislation increasingly says we must.

Jim O’Neil

DeliveringZero

SES hears about thechallenges facing theBuilding Services sectorat Ecobuild 2010Ecobuild 2010 took place at London’sExCeL centre in March 2010. More than1,000 exhibitors and 41,000 visitorsattended the three day event, including stafffrom SES.

As well as showcasing the largest collectionof sustainable construction products in theworld, the event offered a full programme ofconferences and seminars covering someof the most pressing issues facing theconstruction industry today.

The main focus for SES staff was tounderstand the challenges facing theconstruction sector as a whole and howsustainability could be achievable evenduring a downturn.

Martyn Harrison, Channel Director for SEScommented,

“With over 1,000 exhibitors andvisitors from a number ofbusinesses, this was a greatarena for us to see newproducts, hear about the newgovernment legislation firsthand and to share ideas withlike minded individuals - overall,a really worthwhile event.”

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3 | in-site

Awards

We are delighted to announce that SESpicked up two prizes at this year’s H&V NewsAwards, held at the Grosvenor House Hotel inLondon on Thursday, 29th April. We wonoverall “Contractor of the Year” and “Projectof the Year” for our involvement in theAstraZeneca project in Cheshire.

The H&V News Awards are one of the mostprestigious annual awards for the heating andventilation industries, recognising companiesfor their skill and innovation.

The judging panel decided that SES deservedto win the Contractor of the Year category fordemonstrating that it was “a model business,successful because it was customerfocused throughout”.

Talking about the Project of the Year category,judges commented that SES had shown “trulyexceptional skill in keeping the project tobudget and time scales in a challengingenvironment”.

And the winner is!…

And there’s more!…

SES has also been recognisedas finalists in a number ofother Construction IndustryAwards this year, including:

• Construction News Quality AwardsLearning & Development category

• Construction News Specialist AwardsBuilding Services & Training categories

Mark Perkins, CEO said “It is veryencouraging to receive recognition from theindustry in this way. What is particularlypleasing is that the full breadth of all ouractivities has played a part in thesenominations. It is quite evident that all partsof the business are contributing to thecontinued improvement and developmentof the solutions we offer our clients.”

Constructing Excellence 2010

At this year’s Constructing Excellence North East Awards,held at the Newcastle Marriott Gosforth Park Hotel on Friday,7th May, Operations Director for the North East, Steve Joyce,picked up the prestigious CIBSE, Best Practice Award.

This award is presented to the organisation that excels in thespirit and standards of best engineering practice in designand procurement of building services, associated within thebuilt environment. Applications were judged on the calibre ofthe building services “solutions” in respect of low energy,carbon footprint and the entire supply chain.

The SES submission highlighted two of our recentlycompletely projects in the North East – BOHO One andNewcastle International Airport Hotel.

Judges were specifically impressed with the way SESintegrated the SES PRISM solution, along with the "Build,before we build" philosophy into both projects. They also noted“a marked improvement” in SES’s technical capabilities year onyear, providing fully co-ordinated visualisation and 3D virtualreality for its clients.

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Opportunitiesare stillout therePeter Lewis, COO

Peter Lewis, Chief Operating Officer ofSES, says “there are good opportunitiesout there despite the current economicclimate”, but there is “a danger of losingout on these opportunities as the Industryshifts its focus onto lower entry costs andloses sight of out turn costs and valueadding companies”. He is resolute in hisview that the way out of this challengingperiod is to maintain a very strongcustomer focus and to ensure that thesolutions we provide add value and qualityof service to our clients.

Peter is optimistic that the appointment ofMark Prisk, the new Business Minsterwithin the government’s Department ofBusiness, Innovation and Skills, will ensurethe importance of the ConstructionIndustry and the contribution it makes tothe UK economy is not lost. Mark Priskwill focus on key business sectorsincluding Construction and, as a qualifiedChartered Surveyor, is expected to quicklyget to grips with the difficulties theIndustry faces as the government beginsto tackle the debt mountain.

Commenting on this new appointment,Stephen Ratcliffe, Director of the UKContractors Group, recently said: “At lastwe have a minister who will know whathe’s talking about. He’s up and running onthe issues, so he’s probably the bestbriefed minister for construction on dayone since Nick Raynsford back in 1997.The major issue concerning everybody is

public sector work flow. And as we’vebeen talking to Mark it’s clear that heunderstands how important it is to theIndustry.”

Peter adds, “The country is in the earlystages of facing up to an enormouschallenge in growing the economy whilstreducing the country’s debts. At thisstage, we should take some comfort thatsomeone who knows all about theConstruction Industry is involved and istasked by the government to helpbusinesses grow and prosper. Clearly,there are challenges ahead for us all as westill don’t know what decisions politicianswill have to make, or their impact! All wecan do is stay fit and be prepared to facethe challenges ahead as opportunities. Itis essential that we continue to focus onhow we improve our offerings, ourefficiencies and ultimately our delivery.

“At SES we are driving througha programme of ‘Build, BeforeWe Build’, designed togenerate ideas for reducingcosts and finding solutions andsavings for our clients beforewe arrive on site. We look at allaspects of a project includingengineering, logistics, reducingthe length of the programme.

“To ensure that we deliver onour promises, we havedeveloped ‘a leading edgeoffsite prefabrication andsolutions facility’, SES PRISM(Prefabricated IntegratedServices Modules), which cutsdown the number of operativesrequired on-site, allowingprojects to be delivered withmore programme and costcertainty. This approach is moresustainable, which is now amajor consideration for all ofour clients.”

Even with all of the innovations andleading edge developments, Peter is firstto recognise that “You also need goodpeople to be able to deliver consistently”and he is delighted that SES continues toinvest in its training programmes for itsstaff, students and its craft apprentices.SES’s policy of recruiting one craftapprentice for every £1m of turnoverremains intact; this is he says “a bigcommitment, but the right thing to do forthe longer term benefit of SES, our clientsand the Industry”.

SES successful in winning anotherten BSF contracts worth over£50 million

The “Building Schools for the Future” (BSF) programme has

ensured that construction work in the Education sector has been

fairly resilient throughout the recession.

Over the past five months, SES has secured ten contracts to install

the building services into schools in London, Bradford, Durham,

Leeds, South Tyneside & Gateshead, Hull and Nottingham.

David Mason, SES Business Director adds “Theeducation sector is of great importance to us. Westrongly believe that the partnerships we’veformed provide tangible solutions and deliver realbenefits for all parties involved in the BSFProgramme.

Our focus on listening to the students, teachers and involving thelocal communities ensures we leave a positive legacy for allstakeholders.”

Some of the recent BSF projects are showcased on the next page.

Sectors and Project | Highlights

5 | in-site

RecentlyCompletedProjectsNorth• Joseph Rowntree School, York• Hartlepool LIFT• Hadden Park School, Nottingham• Big Wood School, Nottingham• Teesside University, Sports &Science Building

West & Central• University of Warwick• University of Worcester

London & South East• The London ClinicCancer Centre

Education

| 6

Over 25,000m ofservices installedin new school

We are soon to start work on the new five storey, 17,000m2,Holland Park School in the Royal Borough of Kensingtonand Chelsea, London.

Derek Joiner, Divisional Director for London &South East said, “We will prefabricate a largepart of the job offsite first using SES PRISM.With more than 25,000m of services withinthe prefabricated modules, and completelymodularised plant rooms, skids and risersplanned for this project, we will be able tosignificantly reduce labour hours onsite,providing benefits to programme, speed ofdelivery, commissioning certainty andreducing our overall carbon footprint.”

The £58 million build project will be constructed over threephases - with the new school open for school returning inSeptember 2012.

Modern learning environment for ancient Dorset schoolStanding on its site at Pamphill just outside Wimborne, the Queen Elizabeth's School became the country's first free school after itwas founded in 1497 by Lady Margaret Beaufort, mother of King Henry VII.

The existing Queen Elizabeth's School, which accommodates over 1100 pupils, has been awarded £50 million from the “BSF, OneSchool Pathfinder” Programme and a further £2.2 million from the Department for Education & Skills, after it was selected as one ofonly three pathfinder projects to become a National Sustainability Demonstration Project.

The 56 week, £6 million M&E contract will see SES deliver the high levels of environmental performance expected, in terms of itsefficiency to provide a BREEAM Rating of Excellent.

One element which will help achieve this result is the use of a ground-to-air heating and cooling systems. The Queen Elizabeth Schoolproject is set to be the world's largest ground-to-air heating system installation, with some 3,500m of pipework being buried under thenew teaching blocks.

The new school buildings are scheduled to open to students at the end of 2010.

New beginnings forArchbishop SentamuSES began work on the £6 million M&E services installation at ArchbishopSentamu School in East Hull at the start of May.

The 64 week project marks the start of Phase One of the Hull BSFprogramme. 70% of the project is expected to be modularised offsite first.

The new, state-of-the-art Archbishop Sentamu Academy will be the first ofthree new Academies to open in Hull in September 2011.

Largest teaching space in Europegiven the SES touchJesse Boot and Elliot Durham Schools are part of Phase 3 of thegovernment’s BSF programme in Nottingham.

Both schools will form part of the new Nottingham Academy superschool, which will cater for 3,520 pupils and offer 'through school'provision for students aged three to 19. This is believed to be one of thelargest teaching spaces in Europe.

This is the fourth and fifth school SES has worked on in Nottingham,during the last three years. With a current M&E value of over £6 million,both schools will receive a BREEAM rating of “Very Good” for thesustainable elements being incorporated into the, largely refurbished,buildings.

7 | in-site

Delivering excellence securesanother £75 million of ordersIn April, SES announced that it had secured orders worth £75.6 million across the UK.

Working with a number of key partners and clients, SES was awarded contracts to installbuilding services within its targeted sectors of education, health and transport.

David Mason, Business Director for SES said, “Our strategy of focusing on deliveringexcellence for our clients in sectors that we can add real value to has seen our order bookgrow for the year ahead.

“We strongly believe that the intelligent relationships that wehave developed with our framework partners give us theopportunity to continue to develop our 'solutions' approach tobuilding services.

“We place a lot of importance on being a ‘thinking business’ and this means that we areconstantly innovating, refining and developing our solutions and processes with eachproject we deliver. This approach has now seen us move, in a significant way, into otherkey sectors such as energy, carbon reduction and waste. All in all, we are quite positiveabout the future regardless of the uncertainty surrounding public spending cuts.”

Creating aLearning andCultural centre inthe heart of the cityIn March 2010 the West & CentralDivision completed the £4 millioninstallation at the University ofWorcester.

SES helped transform the derelictformer Worcester Royal Infirmary siteinto a new Learning and CulturalCentre at the heart of the city centre.Highlights of the new campus includea centre-piece city square, studentaccommodation and an innovativeWellbeing centre.

Due to the sustainable andenvironmental aspects of the build,the project has also been awarded aBREEAM rating of ‘Very Good’.

Pupils at Joseph RowntreeSchool fly through their newschoolSES completed the £5 million installation of servicesat Joseph Rowntree School in York at the end ofMarch. Students and staff at the school wereencouraged to attend a 3D Virtual Reality (VR)presentation at the SES PRISM facility to see a “flythrough” of their new school prior to arrival at thenew building in April 2010.

SES staff on hand to help students at Skills London Exhibition

Health

| 8

SES helps completeState-of-the-Art CancerTreatment ClinicThe £80 million London Clinic Cancer Centre, in theheart of London’s Harley Street district, claims to beone of the most advanced cancer treatment facilitiesin Europe, providing a new 48-bed private hospitaland refurbishment of a grade II listed buildingincluding state of the art consulting rooms.

SES handled every aspect of the services installationincluding: chillers, fans, heating and ventilation as wellas vast amounts of wiring and pipework to both thetreatment areas and patient rooms. Installing some ofthe equipment was not only highly technical butinvolved working in extremely tight spaces, so safetywas paramount at all times.

Derek Joiner, Divisional Director for SES said,

“This level of co-ordination was onlyachieved thanks to our in-depth andearly involvement with the principalcontractor and the end client

ensuring that we could influence the optimumsolutions to the various challenges that were inevitablyfaced on such a complex project.”

Good Hope Hospital aimsfor world class status

Good Hope Hospital is aiming for "world classstatus" with its new multi-million pound wardblock, known as Ward Block One. The four storeybuilding, which is scheduled to be completed bythe end of 2010, has been described as a "one-stop-shop" emergency care unit which will housefour state-of-the-art wards.

SES will undertake the £6 million M&E contract toinstall all services to the new facility with principalcontractor, Interserve, under its P21 contract.

Beccy Fenton, Executive Director of Good Hope,said: "The new building will improveefficiency enormously because it has beendesigned with emergency care in mind withinput from key clinical and managementstaff.”

Good Hope Hospital will serve a population ofmore than 450,000 in and around NorthBirmingham.

9 | in-site

LeisureTransformation of new Hotel& Spa developmentOver a three year period SES helped to renovate a rundown, 19th century mansion in Hurworth-on-Tees nearDarlington, into a luxurious 5-star hotel, spa and golfcomplex, which opened its doors to guests in November2009.

The hotel boasts 61 individually designed bedrooms andapartels, three exclusive restaurants, a championship golfcourse and a spa which houses holistic treatment rooms,kinetic gym and pool facilities.

Jim Marner, Divisional Director for SES, North Division said,

“There was never going to be an “offthe shelf” solution for a project likethis and, being such a prestigious andcomplex development, SES was keento rise to the challenge.”

As well as being the only 5-star hotel in Darlington,Rockliffe Hall’s spa is one of the largest in the country,while the golf facilities include a 7,879-yardchampionship 18-hole course, which is one of thelongest courses in Europe.

UK’s original leisurecentre given a totalmakeoverThe West & Central Division of SES successfullycompleted one of its most sustainable buildings todate at Bletchley Leisure Centre, near MiltonKeynes, in January 2010.

The new building replaces the existing leisure centre,which was constructed in the 1970’s and was thefirst, purpose built leisure centre ever to be built inthe UK.

Many of the sustainable features ofthe new building, including the useof thermal wheels, biomass boilers,rainwater harvesting, highefficiency chillers and groundsource heat recovery, culminatedin the new Centre being awardedthe “BREEAM Bespoke” award atthe recent BREEAM Awards 2010 atEcobuild, London in March 2010.

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It’s full steam ahead on Rail HouseWork on the £9 million project to design and install all the M&Eservices into the Rail House building in Manchester's Piccadillyarea is nearing completion.

During the 62 week project, SES has totally renewed all plantrooms and installed all services to the 10-storey office block,adjacent to Piccadilly railway station.

Robert Doherty, Divisional Director for SES’s West & CentralDivision said, “We knew that working in the city centre wasgoing to be challenging. The difference with this project was thatit was also a refurbishment job, so as far as possible we’ve usedSES PRISM to manufacture the services modules first. On atraditional job we’d have 70 operatives on this size of job; onthis project we’ve had 20.”

Commercial

£15 million contract completedin the heart of ManchesterWork is now completed on the final phase of thePiccadilly Place development in the heart of Manchester.SES designed and installed the M&E services to all threelevels of underground car park as well as three mixed usebuildings.

John Rodaway, Account Director for Carillion Buildingwho has worked with the SES team since 2005 said,“Over the past four years we’ve worked with SES atPiccadilly Place, Manchester as our Building ServicesContractor. During this time we have carried out four verysuccessful Design & Build contracts with them and havebeen able to develop some excellent and cost effectiveprefabrication solutions. There is no doubt that SESPRISM has greatly assisted us in the development of fancoil modules, risers and plant room pipe work systems,all of which remove an element of risk from the site andenhance our drive for zero accidents on site.

“SES has been a major contributor tothe success of Piccadilly Place to suchan extent that we have nominatedthem as our preferred BuildingServices Contractor on the new KingsCross redevelopment project inLondon.”

11 | in-site

TransportChecking in atLiverpool’s JohnLennon AirportSES has recently been awarded anew contract to work on theextension to Liverpool’s JohnLennon Airport. The 25,000m2

expansion will see a number ofimprovements for passengers,including the creation of 1,500m2

of additional retail space and anew passenger security searcharea with new, latest generation,passenger screening equipmentaimed at reducing queuing timesduring peak periods.

Liverpool John Lennon Airport islocated within the City of Liverpool,adjacent to the estuary of theRiver Mersey and caters for over5 million passengers a year,making it the tenth busiest airportin the UK.

WasteConsistently the best onEurope’s largest PFI projectIn the last issue of In-site we informed you that we hadsigned a deal worth more than £16 million to work onthe Greater Manchester Waste Project – the largest PFIscheme of its kind in Europe - comprising 27 sites.

Over the next 30 months, SES will continue to beresponsible for installing a range of M&E services to thesites, including a highly sophisticated CCTV andnumber plate recognition systems to all sites.

The success of the Greater Manchester Waste (GMW)project has been in the ability of the project team tosignificantly alter their delivery model to service theunique needs of the project. Working alongsideCostain, the SES team has been scored as the bestperforming contractor working on the GMW schemeacross all trades. This highlights the ability of SES toadd significant value to new and emerging sectorswithin our key national channels.

Project 10% increasesefficiencies across thebusinessIn June last year, the SESBoard challenged staff todeliver a 10% increase inefficiencies on all sitesthroughout the businessby the end of 2009.Project 10% was dulylaunched.

In December 2009 it wasreported that there hadbeen an impressive 10.2%improvement across the business. Peter Lewis, Chief Operating Officersaid, “People are now working smarter, and there has been a significantimprovement in the detail of the planning process, which is a key deliverablefor this initiative.”

Having proved so successfully, work willcontinue to try and improve the efficiencieseven further. Group mentoring and specificproject targeting will continue, and there willbe a focus on further enhancing the planningprocess going forward.

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New Operations Director for Shepherd FM

Mark Sutcliffe joined Shepherd FM as OperationsDirector in February 2010. Mark has previouslybeen responsible for the delivery of Total FMservices to a large part of the MetropolitanPolice’s estate, before that Mark previously spenteight years in an operational role within the Navy.

Responsible for ensuring operational excellenceacross the Shepherd FM business, Mark will bebased at its head office in Central London andreport directly to the Managing Director, NoelClancy, who said, ‘Mark’s appointment reflectsour continued successful expansion into the FMmarketplace and I am delighted to welcome suchan experienced player to our team”.

Shepherd FM, legally employedThe Shepherd FM team has also secured a new contract with Wragge & Co LLPfor technical services and building maintenance at its main office location incentral Birmingham. Established in 1834, Wragge & Co is a major UK law firmemploying more than 1,000 people with a network of clients around the world.

Shepherd FM demonstrated an understanding of Wragge & Co’s culture, andwas able to use this knowledge to develop and deliver a robust FM solution.

‘We pride ourselves on our focus on the customer. Careful interpretation of theirrequirements is we believe, one reason for our success within the professionalservices sector,’ commented Noel Clancy.

Shepherd FM, Introductionfrom Noel Clancy

When you come to read this, the outcome of therecently fiercely fought General Election will beknown. Whatever the outcome, the generalconsensus from all political leaders, is that theeconomy remains in a precarious position and weface further harsh public spending cuts andincreased taxes. Not particularly upbeat readingbut it is a further reminder, if one were needed, thatbusinesses will need to act smarter and deliver acustomer experience like never before if they wantto survive.

The election process reminded me of the tenderprocess we often have to go through as a serviceprovider. There are times when we are the incumbentand have to demonstrate that we have served ourclients well over the past years, whilst listening tointeresting claims from the circling vultures. There arealso instances when we want to dislodge the currentserving provider and truly believe we can deliver abetter experience for the customer. The process canbe confusing for clients and sometimes it is temptingto go for change in the hope that things will naturallyimprove.

I am pleased to report that Shepherd FM’s growthcampaign continues to flourish. Over the past year,98% of our clients have confirmed they want a furtherShepherd FM term, which is the best accolade anybusiness can ever achieve. In addition we areincreasing our market share by engaging with newclients such as Wragge & Co and Standard CharteredBank who are both seeking an enhanced first classcustomer experience. With no Shepherd FM salesteam, it is our dedicated staff who continually, andsometimes unknowingly, campaign for us everyday bytheir acts in supporting the people who have come todepend on their dedication and services.

Unlike our politicians, who are judged every four yearsor so, our clients judge us daily. For some complacentorganisations, this may be a daunting thought. ForShepherd FM, we believe this is a good thing.

Standard Chartered Banks on Shepherd FM

In February, Shepherd FM was awarded a new contract with Standard CharteredPLC for technical services and building maintenance at its headquarters in London.The bank has been operating for over 150 years in some of the world’s mostdynamic markets. Standard Chartered is a FTSE 100 company and employsover 70,000 people worldwide.

‘We recognised that Standard Chartered Bank was looking for ‘a people focusedbusiness’ commented Noel Clancy. “Our team stood out from the pack, bydemonstrating our core values: - quality, honesty and commitment”.

Tony BryneOperations Director

Nick Cox

Contracts M

anager

Lee Fisher

Contracts Mana

ger

Mark Sutcliffe, She

pherd FM,

Operations Director

13 | in-site

Newfaces...

Apprenticedelight

Mike Egan, Shepherd FM,Contracts Manager

Lee TaylorOperations Director

There have been some great

performances from our Apprentices,

leading to notable successes and

Awards for a number of

them, including:

• Nick Lester, won the HVCA Award for

H&V ‘Craftsperson Fitter/Welder of the Year’.

• Paul Tuton, won the HVCA Yorkshire Award for

“Electro Technical NVQ level 2 Craftsperson of

the Year”. Paul also won the Leeds College of

Building “Best in Year” shield.

• Matthew Galley, won the HVCA Yorkshire

Award for “NVQ level 3 Craftsperson of

the Year.”

• Matthew Fascoine won the Leeds College

of Building “Milton Mechanical Shield” for

Heating and Ventilation for year 4

apprentices.

• Lee Duckworth was awarded 2nd place

in the JTL North West Regional Awards.

• Mark Ellis and John Ward were finalists

for the Alfred Manley Award

| 14

New Brochures,Website and Offices

Education WasteHealth

We have recentlylaunched three new

brochures, one for the ‘Health'& ‘Education’ sectors and one

for SES PRISM.

To view copies of the publicationsvisit http://www.ses-

ltd.co.uk/news/publications/sector-brochures.html.

Watch out for more sector brochurescoming soon including: Energy,

Transport and Water.

Dub, dub, dub, dot… new website launched

Totally re-written and re-designed, the new SESwebsite showcases the various solutions we can offerclients, the SES approach to CSR (Corporate SocialResponsibility), safety initiatives and latest news.There is a strong focus on the sectors we are workingin, along with highlights of some of the projects we areinvolved in across the country.But don't take our word for it - take a look for yourself- www.ses-ltd.co.uk

New offices inLondon & BristolTo support the ongoing development and growth ofour London & South East and West & CentralDivisions, we have opened new offices in London andBristol.

Peter Lewis, Chief Operating Officer, commented“Our new offices represent a major investment for usand reflect our continued commitment to providingexceptional support to our clients. The decision toestablish a permanent base in London and Bristol willenable us to better respond to the demands andneeds of our clients and build upon our strategic planfor continued growth in the markets we serve."

SES also has offices in Newcastle, Manchester,Sheffield, Coventry, Slough and York.

15 | in-site

SES PRISM | Update

manufactures firstheavy duty modulesSES PRISM (the offsite prefabricationdivision of SES) has recently increasedits factory facilities by 2,000m2 toprovide additional production space,including an overhead crane facility.The additional space, ideal for largescale skid and riser production, hasenabled SES PRISM to manufactureits first heavy duty riser modules - aseries of 14.5 metre long units whichincorporate floor-plates carryingductwork, pipework and electricalcontainment.

Fully integrated,raised floor modules -an industry firstSES PRISM is currently well underway with deliveries of underfloor M&Eservices modules to the Woolwich Civic Centre site in London. This is aUK industry first in high volume, lightweight construction raised floormodules.

With over 800 floor modules, high level Fan Coil Unit (FCU) modules,risers and plantrooms, this represents the largest SES PRISM project todate with over 1,000 units.

3D modelling and a resolute focus on the “build, before you build” culturehave helped deliver this project ahead of schedule.

Quality accreditation achievedFollowing a long and thorough assessment of qualitystandards, SES PRISM has been awarded certification toISO9001:2008 by the British Standards Institute (BSi). SESPRISM demonstrated that it had a comprehensive qualitypolicy in place, strong controls in the production area, and aclear commitment to producing quality products.

Az Jasat, Director of SES PRISM,

"This accreditation represents more thanjust a certificate for us - it's a clearindication of the dedication, effort andpositive behaviours inherent within ourbusiness.”

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Staff get behindChildren in Need andJeans for Genes Day!

SES staff across the UK supportedChildren in Need and Jeans forGenes Day in 2009, raising morethan £1,000 for the two worthycharities.

Stimulating interestin the ConstructionindustryIn an attempt to develop closer linkswith schools and colleges, SES recentlyjoined forces with BAM to undertake aone-day training session to become‘ambassadors’ for the constructionindustry. Run by Construction Skills,the course is part of a national schemedesigned to increase awareness ofthe types of careers available in theConstruction and Building Servicessectors.

In March 2010, 21 employees fromSES and BAM were selected to attendthe course to become ‘ConstructionAmbassadors’ representing theCompany, and the industry.

The role of the ambassador includesvisiting schools and colleges andengaging students in exercisesdesigned to stimulate interest in thecareer opportunities available to themin Construction.

Joining forces with Co2Sense to lower carbon footprint

To further enhance our environmental credibility and manage our carbon emissions SES has established a Company Environmental

Committee (CEC) with the assistance of CO2Sense. The CEC aims to monitor, assess and review everything we do internally and

onsite in order to introduce environmental initiatives to increase awareness and lower our carbon footprint.

A clear commitment tohealth & safety results intop awardSES has won the British Safety Council’s International Safety Award for the 14th

consecutive year. To win this coveted award SES has, year on year, continued to

demonstrate that it has a comprehensive health and safety policy in place,

targeted plans and a clear commitment to health and safety from the shop floor

to the boardroom. It has also provided clear evidence about the improvements

they have achieved in health and safety during the year.

CSR/SHEupdate

CSR | UUppddaattee

Newcastle City Library17 | in-site

New posters inform staff of valuable new local facilityA new Adolescent Mental Health Services project - part of

Beighton Community Hospital in Sheffield is well underway

and being delivered by our Sheffield office.

There is a belief that all too often on-site teams are not aware of the profound impact that their work is making to the lives of

the end users and the wider community. As a ‘thinking business’, we took this onboard and designed a poster campaign to

explain the unique differences that eight key areas of the new Beighton Community Hospital will make to the lives of the

children within their care, and to instil a sense of pride and understanding within the delivery teams.

As the project has developed, close links have been forged between SES and the Sheffield Children’s Hospital NHS Trust,

and opportunities have presented themselves for the posters to be used within the hospital and to the wider community.

The underlying theme of the posters is a poem entitled ‘My rights as a child are’. As the campaign has been such a success

we plan to jointly roll-out a similar initiative working with our partner on the Lincolnshire ProCure21 project.

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What does your job entail?

What one thing would youchange in the ConstructionIndustry?

What do you think yourbiggest challenge is going tobe for the next 12 months?

Which business person doyou most admire?

What motivates you?

Which gadgets couldn’t youlive without?

How do you relax?

In the Hot Seat...Peter Lewis and Az Jasat

Peter LewisChief Operating Officer

Primarily my job involves communicating –listening, coaching, talking to people with the aimof empowering people and giving themopportunities to move the business andthemselves forward.

Suicidal bidding and people reverting to “type”.All the good processes and procedures theindustry has put in place over the past few yearscan disappear overnight, we should look to retainthe good we do while adjusting to reflect achanging environment.

To maintain our values in a difficult market place,we do not want to rely on the current “suicidalbidding” situation. I acknowledge that we have tobe competitive, particularly in today’s economicsituation, but we should always ensure we arerecognised and wanted for the quality andbenefits that we afford to our clients.Furthermore, we need to position ourselves aswe consider all options available to us, as wemove forward into a more enlightened period.

Sir Richard Branson, Founder of the Virgin Group –Particularly in his younger days. He took educatedchances, diversified, innovated and empoweredhis staff. He is always looking for new ideas andisn’t scared to try something new if he believes init. He has created a very successful, powerful andhighly recognisable brand.

Making money – but, it’s not that simple. Wehave to do it consistently, and to do that we needa client base and to maintain and build on theclient base we need to perform and stay ahead ofthe competition. Client & customer relationshipsand satisfaction is therefore a precursor toeverything we do! I also take great pride inguiding and energising the business andindividuals as they develop towards greaterachievements.

My PC and my mobile phone.

Socialising with friends and family, especially mywife, Jan and our three young grand-daughters,aged 11, 8 and 3.

Az JasatDirector of SES PRISM

I am responsible for the innovative design,engineering, manufacturing and delivery of thebusiness's offsite requirements. This involvesreconciling the demands of traditionalconstruction with the smooth running of anISO 9001 accredited manufacturing facility.

Waste: the construction industry is wasteful,whether it's materials on site, wasted energy inconstruction or building usage, wastedtendering effort or wasted resource due toduplication in the design process. The future of construction has to be lean.

Implementing our “CAD2MOSAIC” electronicmaterial take-off interface between our CADdrawings and our planning/productioncontrol/procurement. The benefits of thisinitiative are huge, but it requires change inmany areas of our business to be a success.

Elon Musk of Paypal, SpaceX and Teslamotors. As well as being a fantasticallysuccesful businessman he is a highlyintelligent, innovative and forward thinkingindividual.

I am motivated when I can implement a newidea or a new way of thinking to a projectteam.

My kids' Nintendo DS. It gives me peace andquiet, especially on a road trip with the family.

Running, at least 3 times a week. Plugged intomy iPod I find it's a great way to wind downafter a busy day. Failing that, Jagermeisterover ice is equally relaxing.

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a thinking business

Untraditionalthinking. A tradition ofsuccess.www.ses-ltd.co.uk