TRAINING IN HOTEL INDUSTRY

-RASIKA SALODKAR

Roll No: M14087

SIMSREE, Mumbai

“INDIA’S HOTEL INDUSTRY IS GROWING FAST”

• India’s GDP is increasing

• India is seen as the future leader

• Number of international tourists is increasing

• India is also famous for the special medical

treatments

• India has got many historic places

• Increasing customer demands

“TRAINING IS ESSENTIAL IN HOTEL INDUSTRY”

1. Globalization

2. Need of leadership

3. Increased value placed on

intangible assets & human

capital

4. Focus on link to business

strategy

5. Customer’s services & quality

emphasis

6. New technology

7. High performances model at

work system

8. Economic changes

9. Attracting & retaining talent

TRAINING PROCESS

Identification of Training needs

Design of Training

Solutions

Delivery of training

Solutions

Application of training in the Court

Environment

Evaluation of Training Solutions

TRAINING METHODS

1. Job Instruction

Training

2. Coaching

3. Mentoring

4. Career Functions

5. Job Rotation

6. Apprenticeship

Training

1. Vestibule Training

2. Role Playing

3. Lecture Method

4. Conference/ discussion approach

5. Programmed Instruction

6. Virtual Organizations and E-learning

On-the-job Methods Off-the-job Methods

CHALLENGES FACED TODAY

• Security challenges

• Privacy issues of celebrities

• Time constraints

• Increased booking cancellations

• Lack of interest amongst employees

• Lack of qualified trainers

NEW TRENDS

1. Use of technology (e.g.

Mobile, iPod, etc)

2. Providing Behaviorally

Experienced Training

3. Giving group tasks

4. Use of psychological

functions

5. Increased communication

between management and

staff

6. Use of succession planning

Multitasking is not easy & training for it is a big deal indeed !!