imd alumni club presentation may 4 2010
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IMD© Professor George Kohlrieser© 2010 George Kohlrieser. Not be used or reproduced without permission.
IMD ALUMNI CLUB - LAUSANNE
Leading at the Edge: How to Unlock Extraordinary Performance
George Kohlrieser, Ph.D.Professor of Leadership and Organizational Behavior
IMD, Switzerland May 4, 2010
IMD© 2010, George Kohlrieser, Ph.D,
At the end of the day you bet on
people, not strategies.
Larry Bossidy, CEO, AlliedSignal
Thoughts on Leadership
IMD© 2010, George Kohlrieser, Ph.D,
1. Leading from the Mind’s Eye The power of focus
2. Cycle of Bonding Motivation, Inspiration, Resilience
3. Leader as Secure Base Creating Trust to Drive Change
4. The Power of Language Influencing & Persuading
5. Conflict Resolution Resolving Differences
6. Power of Dialogue Building Bridges with Common Understandings
7. High Impact Negotiation the Art of Concession-Making
8. Managing Emotions Creating High Energy
8 Pillars of High Performance Leadership
IMD© 2010, George Kohlrieser, Ph.D,
Leading from the Mind’s EyeSTATE RESULTS
FUTUREPAST EXPERIENCES MIND’SEYE
Keeping Your
FOCUS
Negative Focus (Pain)
Positive Focus (Benefit)
Playing not to Lose Playing to Win
IMD© 2010, George Kohlrieser, Ph.D,
• People do not naturally resist change; they resist the painof change and the fear of the unknown.
• The neuron system of the brain is hardwired to seek expansion through curiosity, exploration, learning, and change.
• When leaders are a secure base and trustworthy, followers will trust the leader to guide them through the change.
• People resist being changed – “reactance” and lack of influence.
• When understanding and seeing the benefit of the change, most will embrace the pain of change.
• There is always a benefit in every change – can we find it?
Do People Naturally Resist Change?
IMD© 2010, George Kohlrieser, Ph.D,
Deep within humans dwell those slumbering powers; powers that
would astonish them, that they never dreamed of
possessing; forces that would revolutionize their lives if
aroused and put into action.
Orison Marden
Thoughts on Talent Development
IMD© Professor George Kohlrieser
The Amygdala Hijack
IMD© 2010, George Kohlrieser, Ph.D,
Holding Yourself Hostage
IMD© 2010, George Kohlrieser, Ph.D,
Attachment(comfort)
Bonding(interest)
Separation(preparation)
Grief(identity)
Cycle of Bonding
IMD© 2010, George Kohlrieser, Ph.D,
Stages of Grief
Denial
Protest - Anger
Sadness - Missing
Fear
Terror
Panic
Gratitude
Forgiveness
Acceptance
New AttachmentOr Renewal
Rationalization
IMD© 2010, George Kohlrieser, Ph.D,
What Is a Secure Base?What Is a Secure Base?
“A Secure Base is a person, place, goal or object that provides a sense of protection, gives a sense of comfort and offers a source of energy and inspiration to explore, take risks and seek change.”
IMD© 2010, George Kohlrieser, Ph.D,
The Strength of a Secure Base
Persons
To loveTo be loved
To belong
To be worthwhileTo deserve to exist
Secure Base
Exploration
Playful
Self-esteem
Goals
Competence
Success
To ActTo be Capable
of acting
Attachment
Bonding
IMD© 2010, George Kohlrieser, Ph.D,
Characteristics of Secure Base Leadership
1) Accepts & values the individual versus judging and criticising
2) Sees the potential in the individual versus the current state
3) Encourages risk, provides opportunities and challenges to stretch versusover-controlling
4) Inspires through intrinsic versus extrinsic motivation
5) Believed to be accessible “anywhere, anytime” versus unavailable and detached
6) Remains calm, composed & grounded versus amygdala hijack
7) Tends to use listening, dialogue and inquiry versus advocacy
8) Directs Mind's Eye and focus towards the positive versus negative
9) Creates bullseye transactions though the targetted use of words and gestures versus rambling or remaining aloof
* Based on 100 interviews with top leaders
IMD© 2010, George Kohlrieser, Ph.D,
Change and Loss• Loss of attachment –
(who am I connected to ?)• Loss of territory –
(where do I belong ?)• Loss of structure –
(what is my role ?)• Loss of identity –
(who am I ?)• Loss of future –
(where am I going ?)• Loss of meaning –
(what is the point ?)• Loss of control –
( I feel overwhelmed)
IMD© 2010, George Kohlrieser, Ph.D,
Thoughts on High PerformanceHumans are the only
species on earth with the
ability to interfere with
their own performance.
Self‐interference is a
learned skill; we are not
born with it.
Michael Hebron
(“Golf Swing Secrets…and Lies”)
IMD© 2010, George Kohlrieser, Ph.D,
The problem is that most people do not know what they are
capable of until forced to survive in extreme conditions.
Al Siebert, Ph.D.
(“The Survivor Personality: Why Some People Are Stronger, Smarter,and More Skillful
at Handling Life’s Difficulties… and How You Can Be, Too”)
Thoughts on High Performance
IMD© 2010, George Kohlrieser, Ph.D,
Self Other
Talking - Dialogue - NegotiationB BodyE EmotionsI IntellectualS Spirit
The Power of an Interaction
B I
E S
B I
E S
IMD© 2010, George Kohlrieser, Ph.D,
Conflictis a Difference
between two or more persons or groups characterised by
Tension, Emotionality,Disagreement
andPolarisation
where bonding is brokenor lacking.
What is Conflict?
IMD© 2010, George Kohlrieser, Ph.D,
Altered States & The Mind’s Eye
IMD© 2010, George Kohlrieser, Ph.D,
Put the Fish on the Table
Raise issues – don’t let them smell!
IMD© 2010, George Kohlrieser, Ph.D,
Attachment(comfort)
Bonding(interest)
Separation(preparation)
Grief(identity)
Conflict Begins When Bonding is Broken
IMD© 2010, George Kohlrieser, Ph.D,
Dialogue is seeking
a greater truth by thinking together.
William Isaacs
What is Dialogue?
IMD© 2010, George Kohlrieser, Ph.D,
• Passivity
• Discounting
• Redefinition
• Over Detailing
What are the Blocks to Dialogue?Primary Blocks:
Secondary Blocks:• Over Rational
• Over Emotional
• Over Generalization
• Abstraction
• Lack of Directness
• Lack of Honesty
IMD© 2010, George Kohlrieser, Ph.D,
1. Create Bonding
2. Separate Person from Problem
3. Identify Needs and Wants of Self
4. Identify Needs and Wants of Other
5. Dialogue
6. Create a Goal
7. Options and Proposals
8. Mutual Gain
9. Contract
10. Relationship Continues or Ends on a Positive Note
Stages of Negotiation
IMD© 2010, George Kohlrieser, Ph.D,
The Law of Reciprocity
IMD© 2010, George Kohlrieser, Ph.D,
Brain Facts100 billion neurons each capable of 10,000
connections
1,000 million to one million trillion possible neuron connections
25,000 neurons can fit on the head of a pin without touching each other
Growing new neurons and new connections:
•Emotional bonding •Active Curiosity•Deliberate Practice•Challenging Learning•Physical Exercise•New experiences involving pleasure or pain
IMD© 2010, George Kohlrieser, Ph.D,
The brain hardwires anything it can
It is a jungle in your brain for space & attention
Working memory vs. Hardwiring
Attention & Focus change the brain
The art of focusing attention holds in placebrain circuits associated with what is focused on
Insight is the heart of learning
Rewiring the Brain
IMD© 2010, George Kohlrieser, Ph.D,
What Does Playing to Win Mean?
IMD© 2010, George Kohlrieser, Ph.D,
Thoughts on Engagement
“ It seems to me that our greatest limitations are the ones we impose on ourselves. I want to encourage others to throw out these misconceptions and to be all they can be."
“ Remember, nothing is impossible. Follow your dreams!”Jamie Andrew
IMD© 2010, George Kohlrieser, Ph.D,
• Guiding Vision – Keeping your “Eye on the Ball”
• Find Energy and Passion for the Benefit of the Outcome
• Focus on Positive States – Individual and Team
• Use Imagination – Managing the “Mind’s Eye”
• Manage Stress and Maintain Life Balance
• Resolve Conflicts – “Clean the Fish”
• Create Bonds and Build Relationships
• Find Secure Bases and be a Secure Base for Others
• “Never Be a Hostage” to Anyone or Anything
• Focus on Excellence through Lifelong Learning
• Rebond after Loss, Pain and Frustration
• Play to Win by Living Your Dreams
• Enjoy the ride – it will never happen again in the same way
George’s Golden Nuggets for High Performance
IMD© 2010, George Kohlrieser, Ph.D,
Do not go where Do not go where the path may the path may
lead, go instead lead, go instead where there is no where there is no path and leave a path and leave a
trail.trail.
Ralph Waldo EmersonRalph Waldo Emerson
Thoughts on Leadership
IMD© 2010, George Kohlrieser, Ph.D,
IMD© 2010, George Kohlrieser, Ph.D,
French EditionTHE 2007 BEST BUSINESS BOOK AWARD
IMD© 2010, George Kohlrieser, Ph.D,
German EditionTHE BEST MANAGEMENT BOOK AWARD 2008
IMD© 2010, George Kohlrieser, Ph.D,
Chinese Edition
IMD© 2010, George Kohlrieser, Ph.D,
Romanian Edition
IMD© 2010, George Kohlrieser, Ph.D,
Hungarian Edition
IMD© 2010, George Kohlrieser, Ph.D,
Russian Edition
IMD© 2010, George Kohlrieser, Ph.D,
HOSTAGE AT THE TABLE
OTHER EDITIONS:
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