igg agenda 31st october 2012

31st October 2012 Retail Market Design Service

IGG Agenda 31st October 2012

Minutes from Previous IGG Meeting 14:00 – 14:10

Review of Action Items 14:10 – 14:15

CER Update 14:15 – 14:25

Gemserv Update 14:25 – 14:35

MRSO Update 14:35 – 14:45

HSP Project Update 14:45 – 15:00

ESB Networks Update 15:00 – 15:30

AOB 15:30 – 15:45

Next Steps 15:45 – 16:00


Minutes

Minutes from IGG meeting

19th September 2012

Version 1.0

For approval today.


IGG Action Items

Updated IGG Action List issued in advance of meeting

Actions closed since last IGG meeting: 6

IGG Actions carried forward: 3


IGG Actions Carried ForwardAP No Title Org

Assigned To

Due Date

809 LTNA: Suppliers to provide details on connections that qualify (include MPRNs, DUoS Group, current MIC) in order to quantify cost impact of the proposals

Suppliers 30/08/2012

814 ESBN to provide stats on Keypad installations at future IGGs

ESBN 31/10/2012

820 SMS: ESBN to investigate Data Protection Implications

ESBN 31/10/2012

CER Update

Industry Governance Group

31st October 2012

6

Retail Market Assurance Services for the Irish Electricity Market

Niemesh AminIGG 31st October 2012

[email protected]

21 September 2011 7

Assurance Activity UpdateBusiness As Usual (RMDS)

• Supplier Assurance

– Planning and scoping meetings have taken place for:

• a small supplier becoming a large supplier; and

• a new large supplier.

21 September 2011 8

Assurance Activity UpdateHarmonisation (HRDS)

Activities leading to the cut-over 28/29th October

• Performance testing review – evidence provided by HRDS

• Assurance Outcome report:

– Addendum made to the original report outlining the additional performance testing review and recommendations

– Report approved by CER on the 22nd October

9

Questions & Discussion

21 September 2011 10

MRSO Update

Gerry Halligan

31 October 2012


Market Message 105L

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

45,000

50,000

2010 2011 2012

2010 29,969 42,601 44,792 40,470 37,163 37,689 40,398 37,114 42,961 43,152 43,611 35,899

2011 28,369 35,542 37,871 31,035 28,918 30,432 36,029 33,333 21,325 19,461 19,815 22,113

2012 16,990 22,820 25,349 20,213 24,860 21,984 21,921 21,084 21,607

January February March April May June July August September October November December


Market Message 010

0

10,000

20,000

30,000

40,000

50,000

60,000

2010 2011 2012

2010 35,195 45,059 49,370 41,699 38,873 41,806 40,567 41,710 46,762 45,035 49,176 31,265

2011 35,629 37,899 40,477 28,747 32,688 34,577 36,818 33,783 22,052 20,093 24,687 20,960

2012 20,296 26,421 27,875 24,292 27,055 22,551 24,545 24,415 22,406



COS In Progress 25/10/2012 – 6,675

• Reviewed Monthly• Suppliers notified of individual

switches outstanding and reason• Switch outstanding for

Energisation or Token Meter Removal will not time-out

• Contact Customer or submit cancellation

• 12 Switches held due to an existing Open Service Order

Apr 12 4

May 12 1

Jun 12 1

Jul 12 2


COS and CoLE

MonthExplicit

CoLEInferred

CoLETotal

CoLE Total 010% Explicit

CoLE% Total

CoLE

Jul-12 4,280 3,924 8,204 24,545 17% 33%

Aug 12 4,622 3,885 8,507 24,415 19% 35%

Sep 12 3,783 4,119 7,902 22,406 17% 35%


Registration Rejections %

0.0%

0.5%

1.0%

1.5%

2.0%

2.5%

3.0%

3.5%

4.0%

4.5%

5.0%

2010 2011 2012

2010 2% 2% 2% 2% 3% 4% 4% 2% 2% 2% 3% 2%

2011 2.09% 2.36% 3.03% 2.68% 2.46% 2.52% 2.42% 2.55% 3.32% 3.32% 2.57% 2.43%

2012 3.45% 1.60% 2.50% 2.43% 3.72% 2.96% 1.71% 1.63% 2.51%



Debt Flagging

Jul-12 Aug-12 Sep-12

Total MPRNs Received 921 665 662

Total Inferred CoLEs Returned to Outgoing Supplier 268 226 233

Returned for other reason to Outgoing supplier (Invalid MPRN, Switch Completed, Explicit CoLE) 57 22 49

Valid Debt Flags issued to Gaining supplier 596 417 380

Total Cancelled 223 207 160

Valid Debt Flags as % of total COS 2.7% 2.0% 1.8%


Disputed Reads

259

214

164

392

260

302

137

207

185

201 197

164

120128

97

135149 149 144

172166 168

123

214

0

50

100

150

200

250

300

350

400

450

Oct-10

Nov-10

Dec-10

Jan-11

Feb-11

Mar-11

Apr-11

May-11

Jun-11

Jul-11

Aug-11

Sep-11

Oct-11

Nov-11

Dec-11

Jan-12

Feb-12

Mar-12

Apr-12

May-12

Jun-12

Jul-12

Aug-12

Sep-12


Total Withdrawal of 310 reads for all Suppliers

1,6621,677

924

1,354

1,764

1,587

1,283

1,390

1,292

1,512

1,793

1,181

768 749

520

943

1,163

819780

947

846

1,1491,078

1,002

0

200

400

600

800

1,000

1,200

1,400

1,600

1,800

2,000

2,200

Oct-10

Nov-10

Dec-10

Jan-11

Feb-11

Mar-11

Apr-11

May-11

Jun-11

Jul-11

Aug-11

Sep-11

Oct-11

Nov-11

Dec-11

Jan-12

Feb-12

Mar-12

Apr-12

May-12

Jun-12

Jul-12

Aug-12

Sep-12

0.0%

1.0%

2.0%

3.0%

4.0%

5.0%

6.0%

Withdrawal of 310 Reads Withdrawals as % of Completions


Objections - Erroneous Transfers

259

232

120

153

111

134

96 94104

78

114

79

5767 64

88

109

53

25

43 46

2635 32

0

50

100

150

200

250

300

Oct-10

Nov-10

Dec-10

Jan-11

Feb-11

Mar-11

Apr-11

May-11

Jun-11

Jul-11

Aug-11

Sep-11

Oct-11

Nov-11

Dec-11

Jan-12

Feb-12

Mar-12

Apr-12

May-12

Jun-12

Jul-12

Aug-12

Sep-12

No

. o

f O

bje

cti

on

s

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

45,000

50,000

No

. o

f C

oS

Co

mp

leti

on

s

No. of Objections CoS Completions


Objections

Jul-12 Aug-12 Sep-12

No. of Objections 26 35 32

Cancellations from Objections 21 26 28

Objection Emails to MRSO 16 6 9

Reasons:

Uncontactable by phone 2 1 -

Written communication 5 - 4

COS Confirmed 9 5 5

Other - - -

Escalation Emails 9 1 2


Email Encryption • Clear text email not secure

– subject to malicious interference

• Best practise is encrypt for sensitive or personal data

• Alternative option is use a type of Gateway to Gateway email encryption such as Transport Layer Security (TLS)

• ESB have the facility to set up TLS links between ESB and specific external email Domains

• In order for this to work effectively these Domains must also have a TLS enabled email gateway


Benefits of TLS• Stronger Security - Encrypts every part of all messages

When using TLS the text of the email and the attachment are encrypted this offers stronger security than simply using a product like Axcrypt or Winzip which will encrypt the email attachment but not the email text.

• Automated Encryption

TLS offers Gateway to Gateway email encryption which means that all emails sent from the ESB Domain to nominated external Domain(s) will automatically be encrypted, this removes the manual encryption step necessary when encrypting email attachments.

• Cost

There should not be any additional costs where the mail Gateway already uses TLS technology.


ROI HSP Project Update


RMDS Update

Retail Market Design Update

Aileen O Connor, RMDS

31st October 2012


WP001 Message Resend Working Practice

Basis for amendment:The new Tibco based EMMA has the additional

functionality of an Archive folder

Therefore messages received on the EMMA will be stored there unless they have been deleted

Instances of message resends should therefore be the exception

At Today’s IGG Meeting:Approval for WP001 V1.4 Requested

WP01 V1.4


Messages which have been received to the EMMA but subsequently deleted from both the inbound and archive folders will be treated on a case by case basis.

In some instances the message can be re created and resent

For situations where the MP has lost previously received messages, there are a number of methods which may be used depending on the scenario; NMS can resend the XML via an email The EMMA database can be updated to allow a the message

with the same transaction reference number to be resent.

Basis of amendment to Message Resend Working Practice WP001


Screen shot of archive folder structure

As this is a windows based application, normal windows searching will work.


How to search using the Webform

The Webform User Guide also references the search functionality


MCR 1130 V1.0 – Introduction of Essential Plant into the Market Design

Market Change Request DR raised to present Working Practice 0022,which

details the procedure for the De-Energisation of Essential Plant Sites.

DR Approved at IGG meeting of 19th September 2012.

At Today’s IGG Meeting:

Approval for MCR 1130 RequestedMCR 1130


DR 1124 V1.0 - Sending of MM116N only where Customer Name is Different on MM010 and MM016

Discussion Request

Classified as Jurisdictional Specific at HWG meeting on 19th September & discussed at IGG meeting on same date

Consensus not reached DR put on hold & Suppliers requested to forward feedback confirming

their support or otherwise for DR Feedback received from three MPs to date indicates no support for DR

Options to consider:

A. Refer to CER for decision on whether to progress DR

B. Withdraw DR

DR 1124


Harmonised Market Release 2013

Revised date for June 2013 to be agreed with all parties i.e. NIE, ESBN, and Market Participants

Influencing factors in relation to the June 2013 date: Requirement for delivery of Automated Debt Flagging Solution for RoI Delay to Go-Live date for H&SP Potentially one Release only feasible in 2013 Cognisant of MPs preference for not at month end however Consideration needs to be given to fact that this is the lst Harmonised

Release Date for availability of schema changes to be agreed

Revised date for Approval by Regulators at HSG 14/11/2012

HWG MPs requested to forward feedback on proposed new date to HRDS by 6/11/2012



Prioritisation of approved MCRs Contact names to be forwarded to HRDS not later than 1st November List of MCRs to issue from HRDS by 2nd November Lists will contain schema and non-schema RoI MCRs CDA will manage the non schema NI changes

Ranking of MCRs Rank in order of preference i.e. 1 – 8 [7 schema and 1 non schema change] Items for which MPs have no preference should be scored as 0 Points will be assigned based on MP rankings – 8 points for 1st ranked, 7 points

for 2nd ranked etc Analysis will be performed once results are returned to HRDS

N.B Highly ranked MCR in no way assumes automatic implementation

Lists of prioritised MCRs to be returned to HRDS by 8th November



Prioritisation of approved MCRs

DSOs will carry out impact assessment on the ranked MCRs

Consideration for: Development Size Development Synergy Regulatory Requirements

HRDS will present all results of prioritisation exercise at a workshop co-ordinated by HRDS.

If workshop deemed not necessary, some other form of communication will be agreed to inform MPs of the agreed release package

Approval required from Market Services Board and Regulators



Approved RoI Schema & Non Schema MCRs

MCR No. Version Request Description

MCR 1096 V3.0

Customer Service Special Needs – expansion of ROI code set to align with NI practice

MCR 1111 V2.0 Automated Debt Flagging Solution

MCR 1122 V2.0

Introduction of Flag into the Market Design to identify Sites with Essential Plant

MCR 175 V4.0 New Reject Reasons for Address Change Rejection

MCR 176 V2.0 E-mail Address validation

MCR 69 V1.0

Mod to XML schema to allow Market Participants communicate with full Irish Character Set

MCR 73 V3.0 Proposal to make first name mandatory on market messages

MCR 1033 V3.0

Add Market Participant Business Reference to response Market Messages from ESB Networks

31st October 2012 Retail Market Design Service Page 35

RMDS Customer Satisfaction Survey

Follow-Up Actions


RMDS Actions

Action Target Date

Investigate inclusion of a separate Section for Releases on website Q4 2012

Increase the score of 78% for Communication/Information on Releases

Q4 2012

Include Receipt acknowledgement and information following submission of online DR

Q4 2012

Overall Improvements to Change Control Section Q4 2012

A dedicated search page for RMDS Website and investigate other alternatives for document storage.

Q4 2012


(1 of 3) “Include Receipt acknowledgement and information following submission of online DR”

• Immediate confirmation of a submitted Discussion Request by email containing full contents of DR.

• New, more detailed “Raise a Discussion Request Online” form.

• Appropriate Help tips for those submitting a DR.


(1a of 3) “Include Receipt acknowledgement and information following submission of online DR”


(2 of 3) “Overall Improvements to Change Control Section”

• Filtering of all MCRs, DRs, Defect Resolution Requests and SEM Market Change Requests

• Quicker navigation to known subpages


(2a of 3) “Overall Improvements to Change Control Section”


(3 of 3) “A dedicated search page for RMDS Website and investigate other alternatives for document storage”

• Upgraded Search software installed

• New search tips page

• New “Documentation” Tab provides a “1-Stop Shop” for all the links to where

Documents are on the RMDS website.


(3a of 3) “A dedicated search page for RMDS Website and investigate other alternatives for document storage”


(3b of 3) “A dedicated Documentation Tab for RMDS Website and investigate other alternatives for document storage”


IGG Meeting

AOB


Next Steps

Diary dates for last IGG meeting of 2012:

Wednesday 5th December 2012 – Dublin

Dates included on Calendar of Events on RMDS website www.rmdservice.com


Next Steps

Diary Dates for last Conference Calls of 2012:

Thursday 20th December 2012

Dates included on Calendar of Events on RMDS website www.rmdservice.com

Call details are as follows:

LoCall: 0818 301 111

Local Access: +353-(0)1- 664 8888 Guest Passcode (Pin):167172


Thank You

igg agenda 31st october 2012

Documents

small supplier

supplier invalid mprn

total colesjan

total cos0

total colesaug

activity updatebusiness

original report

action list