ict households and individuals 2013
TRANSCRIPT
2014
SURVEY ON ACCESS TO, AND USE OF INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) BY HOUSEHOLDS AND INDIVIDUALS IN OMAN
ICT HOUSEHOLDS
AND INDIVIDUALS 2013
His Majesty Sultan Qaboos Bin Said
4
Introduction
Main Findings
Households
Individuals
eGovernment Services
eCommerce
Feedback on Internet Speed and Price
5
6
7
11
22
23
24
CONTENTS
The Information Technology Authority (ITA) is the body responsible for implementing the Digital Oman Strategy and eGovernment in the Sultanate of Oman, with a vision to transform the Sultanate into a sustainable knowledge society by leveraging information and communication technologies to enhance government services, enrich businesses and empower individuals.
Among other major responsibilities of ITA is benchmarking ICT access and usage in socio economic sectors for planning purposes. ITA has conducted ICT access and usage surveys in various sectors such as households and individuals, government, higher education institutions, general education and business.
In conducting the above surveys, ITA closely follows the international guidelines and methodologies, developed by international bodies mainly Core ICT Indicators 2010 United Nations (UN)\ International Telecommunications Union (ITU).
This publication highlights the latest findings based on the 2013 ICT Households and Individuals Survey conducted by ITA for the first time in the Sultanate in a stand-alone format. The survey aims at achieving the following objectives:
To measure the access to and use of ICT by the households and individuals to be used as an aid to assist key decision makers and strategic planners to formulate initiatives related to ICT in households and individuals.
For benchmarking Internationally.
To assess the digital divide.
-
-
-
INTRODUCTION
5
Households
TotalOmaniNon-Omani
74%
73%
74%
Laptop Tablet Desktop
43%
43% 46
%
39%
38% 44
%
83% Total83%83%82%
OmaniNon-Omani
Mobile Phones
Total Omani Non-Omani
96%98%
89%
95%98%
84%
25%25%25%
Smart Phones
Fixed-Line Phones of households have one), revealing a recent acceleration of access to and use of ICT within the population.
According to the general definition of a computer, which includes desktops, laptops and
In the nationalaverage
tablets, no consistent inequalities exist between Omani and non-Omani households owning computers.
The large majority of households own at least one computer device.
Proportion of Households with Fixed-line Telephones, Mobile and Smart Phones by Nationality
Proportion of Households with a Computer by Type of Computer and Nationality
Proportion of Households with a Computer by Nationality and Geographical Location
Smart mobile phones are almost as used as often as Mobile telephone (approx. 95%
Figure (1)
Figure (2)
74% 43% 39%
Figure (3)
Rural78%84% Urban
7
Households
7
In both rural and urban areas, laptop computers are the most used computer device. The difference lies with the proportion of urban and rural households that prefer tablets. In urban areas, tablets are more diffused than desktop computers. Whereas in rural areas, desktops are more preferable.
The high cost of computers is the main explanation for not owning a computer by 48% of interviewed households, independent of their nationality.
RuralUrban
75%
69%
38%
42%
45%
37%
Proportion of Households with a Computer by Type of Computer and Geographical Location
Figure (4)
Reasons for not Owning a Computer at Home by Nationality and Geographical Location
Figure (5)
Seeing no need for use of a computer is the second main reason declared to explain the absence of computers within households, in both urban and rural areas, noted by 30% of interviewed households.
A lack of ICT skills is the third main reason for not owning a computer, as indicated by 17% of interviewed households.
48%
30%
17%
Total Omani Non-Omani
Cannot Afford One
See no Need for aComputer
Lack of ICT Skills
Have Access to aComputer elsewhere
Are Illiterate
Waste of Time
Can be Harmful to One’s Health
Others
Need Special Equipment /Software
19%
2%
30%
17%
9%
8%
2%
6%
48%48%48%32%18%15%25%9%
12%9%4%5%
11%2%4%2%3%
19%19%
53%36%28%35%16%19%7%
14%9%7%7%5%2%4%1%5%
18%22%
Urban Rural
Households
8
of householdsaccess Internet through mobile broadband and fixed-wireless broadband.
The low percentage of traditional cable-based Internet access can be partially explained by lack of pre-existing infrastructures especially in rural areas.
Consistent inequalities exist between Omani and non- Omani, and urban and rural households.
Proportion of Households with Internet Access by Nationality and Geographical Location
Proportion of Households with Internet Access by Type of Connection, Nationality and Geographical LocationTable (1)
Figure (6)
80TotalOmaniNon-Omani
UrbanRural
Nationality
Geographical Location
73%82%
80%81% 74%
% of households in Omanhave Internet access.
69%Other Fixed Broadband (e.g. Nawras Fixed-Wireless)
Mobile Broadband
Type of Connection
Total
18%
51%
19%
53%
16%
42%
20%
50%
14%
55%
Om
ani
Non-
Om
ani
Urban
Rural
NationalityGeographical Location
Narrowband Analogue modem20%17%32%18%27%
Other Narrowband (ISDN or DSL below 256k)
12%12%11%13%8%
Broadband ADSL12%12%15%14%6%
Broadband Cable Modem11%10%13%11%8%
9
of interviewed households havegame consoles or printers, while of households have scanners.
Above tools are more diffused among non-Omani households than in Omani households.
Scanners and printers are more diffused in urban areas, while there is a greater presence of game consoles in rural areas.
Reasons for not having Internet access at home by Nationality and Geographical Location Figure (7)
Proportion of Households with Other ICT Devices by Nationality and Geographical Location
Figure (8)
37%20%
42%
42%
32%
36%
63%
23%
25%
10%
15%
9%
3% 4%3% 3% 2% 1% 1% 1% 1% 1% 1%1%
9%17
%
25%
24%
13%
16%
5% 5%
41%
32%
33%
26%
25%
25%
23%
19%
19% 21%
14%
14%
11% 14
%14
%13
%
4% 4%5% 3% 4%3% 3% 3%
11%
11% 13
%
2% 2% 2%1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 0.4%
No
Inte
rnet
cov
erag
e
Hig
h pr
ice
of s
ervi
ce
Lack
of k
now
ledg
e/sk
ills
Lack
of i
nter
est/
no n
eed
Hig
h co
st o
f equ
ipm
ent
Lack
of t
ime
Soci
al o
r cul
tura
l rea
sons
Lack
of r
elev
ant c
onte
nt
Secu
rity
conc
erns
Nee
d sp
ecia
l equ
ipm
ent/
soft
war
e
Lang
uage
bar
rier/
lack
of r
elev
ant
cont
ent i
n na
tive
lang
uage
Oth
er
Illite
racy
Hou
seho
ld m
embe
rs h
ave
acce
ss to
the
Inte
rnet
els
ewhe
re
Conc
ern
abou
t exp
osur
e to
inap
prop
riate
or h
arm
ful c
onte
nt
Tota
lO
man
iN
on-O
man
i
Urban
Rural
NationalityGeographical
Location
Tota
lO
man
iN
on-O
man
i
Urban
Rural
NationalityGeographical
Location
36%
35%
39%
37%
32%
45%
35%
37% 36%
38%
Game ConsolePrinter
20%20%
21%
22%
16%
Scanner3%
3%
4%4%
4%
Fax Machine
32%37%
10
Households
Individuals
Nine out of ten individuals in Oman own a mobile phone, with no significant inequality between Omanis and non-Omanis in the percentage of individuals owning mobile phones.
Significant inequality exists between Omanis and non-Omanis in the percentage of individuals owning smart phones.
The percentage of mobile and smart phones ownership is higher among males than females.
The gap in the ownership of mobile and smart phones is higher within non-Omani individuals than Omanis.
There is no significant inequality between urban and rural populations in the percentage of people owning mobile and smart phones.
Proportion of Individuals who Own Mobile and Smart Phones in the last 12 Months by Nationality Figure (9)
Proportion of Individuals who Own Mobile and Smart Phones in the last 12 Months by GenderFigure (10)
Proportion of Individuals who Own Mobile and Smart Phones in the Last 12 Months by Geographical Location Figure (11)
Total
92%
93%92%
79%
64%75%
90%
94%
70%
78%
Omani Non-Omani
RuralUrban
MaleFemale
91%
74%
93%
75%
Individuals
12
Almost all individuals aged between 20 and 49 years old have owned a mobile phone in
the last 12 months.
Up to one in four children between 5 and 9 years old have owned a mobile phone in the past 12 months, compared to 2 in 3 children who have owned a
smart phone.
According to the figure above, of the total population of computer users in Oman, there is only a slight difference between males and females .
Proportion of Individuals who Own Mobile and Smart Phones in the Last 12 Months by Age GroupFigure (12)
Proportion of Individuals who Used Computer in the Last 12 Months by Nationality and Gender
Figure (13)
96%
23%
50%
88%
99%
98%
99%
99%
97%
98%
33%
64%
76%
91%
92%
86%
79%
72%
62%
42%
78%81%
Total
Total Omani Non-Omani
Male
Female
50-54
Age Group Smart PhoneMobile Phone
45-49
40-44
35-39
30-34
25-29
20-24
15-19
10-14
5-9
80%81%
78%
79%80%
78%
81%83%
79%
13
of individuals use computers.However, there is a slight inequality between urban and rural populations.
The highest rates of computer use are reached by students (92%), followed by employees in the public sector (86%) and retired individuals (82%).
The high percentages of students and employees use of computer show that the specific policies of ICT development within the educational system have obtained positive results. It is also an indication of the successful promotion of ICT use in public administration.
The use of computers starts at a very early age, especially among youth aged 10-24 years old,
has used a computer before their tenth birthday.
where more than of this population
Proportion of Individuals who Have Used a Computer in the Last 12 Months by Age GroupFigure (15)
Proportion of Individuals who have Used a Computer in the Last 12 Months by Geographical Location
Figure (14)
Proportion of Individuals who have Used a Computer in the Last 12 Months by Employment Status Figure (16)
92%
66%
67%
74%
76%
77%
80%
82%
86%
Employment Status50
-54
10-24
80%
yrs.
45-4
9
40-4
4
35-3
9
30-3
4
25-2
9
20-2
4
15-1
9
10-1
4
5-9
80%82%
74%
78%
79%
84%
79%
79%
77%
88%
82%
83%
70%
Use Computer
Use Computer
RuralU
rban
Employed in Public Sector
Employed in Private Sector
Job Seeker (Unemployed)
Business Owner (Self Employed)
Student
Retired
Volunteer
House Wife
Unable to Work
14
Individuals
For Omanis, home is the primary location of using computers, followed by educational institutions and place of work.
There is only a negligible difference in computer use in gender or nationality.
Location of Using Computer in the Last 12 Months by Age Group
Table ( 2 )
Location of Using Computer in the Last 12 Months by NationalityFigure (17)
Reasons for not Using Computer by Nationality and GenderTable ( 3 )
84%
85%
41%
30%
35%
38%
9%
7%
3%
2%
3%
1%
7%
5%
85%
6%
2%
3%
8%
35%
38%Educational Institution
Another Person's Home
Commercial Internet Access Facility
Community Internet Access Facility
Home
Place of Work
Other Places
Total
Omani
Non-Omani
HomeEducation Institution
Place of WorkAnother Person's Home
Community Internet Access Facility
Commercial Internet Access Facility
Other Places
5-9
10-1
4
15-1
9
20-2
4
25-2
9
30-3
4
35-3
9
40-4
4
45-4
9
50-5
4
82%39%
-6%
2%
1%
1%
81%50%
-5%
2%
1%
4%
80%60%16%9%
2%
3%
6%
85%45%24%9%
3%
4%
7%
84%23%48%9%
2%
3%
7%
85%22%49%7%
5%
1%
7%
88%34%43%9%
2%
1%
8%
87%40%40%9%
2%
1%
5%
85%47%30%8%
2%
3%
5%
88%35%39%9%
3%
2%
6%
Illite
racy
Lack
of
Know
ledg
e (L
ack
of IC
T Sk
ills)
Expe
nsiv
e
Was
te o
f Tim
e
No
Nee
d
Har
mfu
l to
Hea
lth
Nee
d Sp
ecia
l Eq
uipm
ent
/Sof
twar
e
Oth
er
14% 32% 24% 12% 61% 3% 2% 11%11% 32% 27% 14% 59% 3% 2% 9%17% 32% 19% 11% 63% 3% 1% 12%20% 42% 19% 8% 71% 1% 0% 9%21% 38% 23% 8% 68% 1% 1% 8%
OmaniTotal
Gender
MaleFemale
TotalMale
FemaleTotalMale
Female
Non-Omani
Total
19% 46% 15% 8% 74% 1% 0% 10%15% 34% 23% 11% 63% 2% 1% 10%14% 33% 26% 13% 61% 3% 2% 9%18% 36% 18% 10% 66% 2% 1% 12%
- Not Applicable
15
Nationality
Location
Some inequality exists in the use of the Internet between males and females.
It’s clear from the data that Internet access starts at an early age, with the highest percentages among the age groups of 15-19 years old (86%) and the age group of 20-24 years old(88%).
of urban users stated they have used the Internet compared to 61% of their rural counterparts.
of individuals have browsed the web in the last 12 months.
Proportion of Individuals who Have Used the Internet from any Location in the Last 12 Months by Geographical LocationFigure (19)
Proportion of Individuals who Have Used the Internet from any Location in the Last 12 Months by Age Group
Figure (20)
Proportion of Individuals who have Used the Internet in the Last 12 Months by Nationality and Gender Figure (18)
67%
71%60%
67%71%60%
66%73%58%
61%
67%
68% 68%
RuralU
rban
Total
Total
Omani Non-Omani
MaleFemale
45-4
9
40-4
4
35-3
9
30-3
4
25-2
9
20-2
4
15-1
9
10-1
4
5-9
44%
61%
70%
78%
81%
86%
88%
58%
30%
Use Internet
Approximately
Individuals
16
of Students
access the Internet
Concerning Internet access by those who are employed, there is higher Internet access among employees in the public sector compared to employees in the private sector.
Home is the main location of Internet access for both Omanis and non-Omanis.
Browsing Internet at any place via mobile phones (Smart phones) is the second main location of using Internet
Location of Using the Internet in the Last 12 Months by NationalityFigure (22)
Location of Using the Internet in the Last 12 Months by Age Group Table ( 4 )
Proportion of Individuals who Have Used the Internet from any Location in the Last 12 Months by Employment Status Figure (21)
89%
89%
13%
22%
44%
60%
65%
76%
78%
84%
Employment Status Use Internet
Employed in Public Sector
Employed in Private Sector
Volunteer
House Wife
Student
Job Seeker (Unemployed)
Business Owner (Self Employed)
Retired
Unable to Work
77%82%
41%26%
31%36%
31%21%
12%6%
11%8%
79%
10%
10%
28%
32%
37%Any place via Mobile Cellular Telephone
Educational Institution
Another Person's Home
Any Place via other Mobile Access Devices
4%3%
4%2%
3%2% 2%
3%
4% Public Access
Community Internet Access Facility
Commercial Internet Access Facility
Home
Place of Work
Total
Omani
Non-Omani
84%76%
HomeAny Place via Mobile Cellular Telephone
Place of WorkEducational Institution
Any Place via Other Mobile Access DevicesAnother Person's Home
Public AccessCommunity Internet Access Facility
Commercial Internet Access Facility
5-9
10-1
4
15-1
9
20-2
4
25-2
9
30-3
4
35-3
9
40-4
4
45-4
9
50-5
4
83%
13%
-
51%
1%
6%
1%
0.1%
0.1%
81%
15%
-
64%
3%
9%
2%
0.3%
1%
76%
37%
4%
66%
9%
12%
3%
2%
3%
79%
47%
22%
36%
14%
11%
4%
4%
4%
79%
44%
49%
9%
12%
11%
5%
3%
4%
78%
42%
50%
6%
13%
8%
4%
2%
2%
74%
40%
53%
6%
11%
10%
3%
2%
2%
81%
34%
62%
3%
10%
6%
3%
1%
6%
82%
32%
55%
4%
10%
10%
4%
3%
2%
85%
34%
51%
3%
6%
3%
3%
1%
0.4%
79%
- Not Applicable
Public sectorPrivate sector
17
Location
1%
24%
22%
18%
9%
8%
5%
5%
26%
39%
39%
34%
29%
29%
28%
Purchasing or Ordering Goods orServices
Use of Professional Networking Services (e.g. LinkedIn)
Internet Banking
Interacting with General GovernmentOrganizations
19% Reading or Downloading Online
Newspaper or Magazines, electronic books
Looking for a Job
Uploading Content
Getting Information from General Government organizations
Getting Information Related to Health or Health Services
Getting Information about Good orServices
Downloading Software
Education or Learning Activities
Playing or Downloading Video Games or Computer Games
Posting Information or Instant Messaging
Downloading Movies, Images, Music, Watching TV or Video
Social Media Networking
50%Sending or Receiving Email51% 40% 65% 57%
37% 46% 26% 47%
41% 47% 22% 29%
31% 44% 21% 34%
29% 39% 15% 24%
32% 34% 15% 21%
31% 32% 20% 22%
27% 29% 20% 24%
28% 22% 21% 14%
29% 18% 19% 9%
18% 25% 9% 17%
22% 15% 17% 13%
9% 11% 4% 8%
7% 8% 7% 12%
6% 6% 1% 4%
5% 4% 3% 6%
1% 1% 1% 1%
Total Omani
Female
Male
Non-Omani
Internet Activities Undertaken by Individuals in the Last 12 Months by Nationality and Gender Figure (23)
While expatriates seen as a whole mainly browse the web in order to send or receive email (more than 60 % of the responses), Omani users have, on average, a more diversified use of Internet: four different activities have been highlighted, that of sending or receiving e-mails, downloading and or watching multimedia content, social networking, education-related activities.
Individuals
18
Faced Challenges
Total Urban 80%81%
86%Rural
Internet Activities Undertaken by Individuals in the Last 12 Months by Age GroupTable ( 5 )
Proportion of Individuals who Faced Challenges in Using the Internet during the Last 12 Months by
Geographical Location Figure (24)
5-9 10-14 15-19 20-24 25-29 30-34 35-39 40-44 45-49 50-54
11% 19% 42% 50% 53% 61% 65% 73% 66% 75%
16% 25% 48% 54% 42% 38% 33% 21% 25% 31%
26% 39% 54% 52% 42% 32% 22% 15% 9% 7%
62% 67% 54% 36% 25% 20% 16% 11% 8% 3%
9% 17% 35% 41% 32% 26% 25% 21% 17% 15%
11% 19% 39% 43% 33% 24% 18% 13% 6% 3%
58% 46% 38% 36% 25% 19% 13% 10% 4% 2%
7% 9% 22% 28% 31% 31% 31% 33% 29% 32%
7% 13% 20% 25% 26% 29% 27% 29% 30% 31%
2% 10% 18% 24% 27% 28% 26% 31% 31% 22%
3% 12% 22% 24% 23% 20% 15% 9% 11% 14%
3% 5% 14% 22% 22% 23% 19% 23% 14% 14%
1% 3% 10% 13% 13% 8% 6% 3% 3% 2%
3% 7% 7% 9% 11% 9% 6% 3% 5% 3%
- - 3% 9% 9% 6% 3% 0.4% 2% 0%
1% 1% 5% 6% 7% 5% 4% 1% 4% 1%
- - 1% 1% 1% 1% 1% 0.4% 1% 0%
of Internet users have faced some challenges during the last 12 months.
Those living in rural areas encountered more challenges in using the Internet than their urban counterpart.
81%
- Not Applicable
19
Purchasing or Ordering Goods orServices
Use of Professional Networking Services (e.g. LinkedIn)
Internet Banking
Interacting with General GovernmentOrganizations
Reading or Downloading OnlineNewspaper or Magazines, electronic books
Looking for a Job
Uploading Content
Getting Information from General Government organizations
Getting Information Related to Health or Health Services
Getting Information about Good orServices
Downloading Software
Education or Learning Activities
Playing or Downloading Video Games or Computer Games
Posting Information or Instant Messaging
Downloading Movies, Images, Music, Watching TV or Video
Social Media Networking
Sending or Receiving Email
Internet Activities
Slow in Speed or Browsing
Frequent Interruption of the Service
Unable to Access some Websites
Accessing Pages throughPop-up Windows
Dealing with Security Components of Webpages, such as Anti-spam Test,
Passwords, Registrations, Logins
Not Finding the Desired Information
Others
95%95% 95%
71%72% 72%
24%24% 23%
8%9% 9%
7%8% 8%
7%7% 6%
5%5% 8%
Urban
77%
17%16%19%
21%
21%
26%
79%
75%
70%70%
66%
Rural
6% 5% 6%
8% 9% 9%
76%
18%17%20%
20%
20%
22%
77%
73%
74%74%
73%
7% 6% 6%
5% 6% 6%
Omani
Non-Omani
75%
76%
73%
19%
17%
20%
6%
6%
7%
Total
At Least Once a Day
Male
Female
At Least Once a WeekLess than Once a Week
Main Challenges Faced when Using the Internet by Geographical Location Figure (25)
Frequency of Using the Internet during the Last 12 Months by Geographical Location, Nationality and GenderFigure (26)
of Internet users have faced some challenges during the last 12 months.
The Internet is generally frequently used, with more or less three in four individuals browsing the net on daily basis.
In rural areas, the frequency is a bit lower, while it doesn't change substantially between males and females.
of Internet users have faced frequent interruption of the service.
72%
95%
Total Urban Rural
Individuals
20
MaleFemale
Reasons for not Using the Internet by Nationality and Gender Figure (27)
Reasons for not Using the Internet by Age Group Table ( 6 )
The lack of need and ICT skills has been declared by both Omani and non-Omani users as a main reason of not accessing the Internet.
of individuals are not able to access the Internet due to need of special equipment, indicating some kind of disability might exist.
There are no consistence differences in the reasons of missing access to the Internet between males and females.
No NeedLack of Knowledge/Skills
Illiteracy
High Price of ServiceI Have nowhere to Access it from (No Home Access nor Free or Paid Public
Access)Security/Privacy Concern
Social or Cultural Reasons
Need Special Equipment
5-9
10-1
4
15-1
9
20-2
4
25-2
9
30-3
4
35-3
9
40-4
4
45-4
9
50-5
4
52%
47%
15%
16%
12%
8%
2%
1%
6%
44%
45%
14%
17%
17%
9%
2%
1%
5%
55%
41%
22%
18%
12%
3%
3%
1%
7%
58%
44%
33%
13%
9%
2%
4%
1%
5%
60%
37%
21%
12%
15%
4%
3%
3%
8%
62%
36%
10%
17%
12%
6%
5%
1%
9%
51%
39%
10%
11%
13%
5%
4%
3%
9%
56%
36%
23%
12%
12%
4%
3%
6%
5%
67%
36%
21%
23%
14%
1%
1%
2%
14%
71%
33%
17%
15%
14%
2%
1%
0%
12%Others
53%
60%
40%
43%
22%
19%
15%
19%
15%
6%
4%
5%
3%
3%
1%
2%
2%
5%
2%
Location
21
62%59% 47%
50%51% 52%
26%22% 9%
24%20% 9%
8%7% 4%
3%3% 2%
41%44% 55%
60%
55%
53%
44%
24%
16%
21%
17%
7%
6%
3%
2%
44%
46%
YouTube
Forums
Blogs
Flickr
Others
Urban RuralTotal
Use of Social Media Tools by Age GroupTable ( 7 )
Use of Social Media Tools by Geographical Location, Nationality and Gender Figure (28)
YouTube and Facebook are the most diffused social media networks by (59%, 51%) respectively.
Blogs and Flickr are far less used by individuals interviewed (7%,3%) respectively.
There are no consistence differences in the reasons of missing access to the Internet between males and females.
YouTube
Social Media
Forums Twitter
Blogs Flickr
Others
5-9
10-1
4
15-1
9
20-2
4
25-2
9
30-3
4
35-3
9
40-4
4
45-4
9
50-5
4
38%
13%
10%
1%
1%
0%
60%
51%
32%
14%
6%
2%
2%
49%
58%
52%
22%
20%
6%
2%
42%
66%
61%
26%
31%
8%
4%
40%
61%
53%
25%
25%
8%
4%
43%
54%
49%
21%
20%
8%
2%
51%
57%
50%
25%
9%
10%
1%
42%
61%
52%
30%
11%
17%
0%
48%
48%
44%
14%
9%
1%
1%
49%
56%
28%
3%
3%
0%
1%
49%
22
Individuals
eGovernment
45%
1%
5%
6%
8%
10%
12%
16%
44%
Did not Have to Submit Official Forms at all
Concerns about Protection and Security ofPersonal Data
Lack of Skills or Knowledge (e.g. did not know how to use website or use was toocomplicated
There was no such Website Service Available
Need Special Equipment/Software
Lack of or problems with electronic signature or electronic ID/certificate required forauthentication/using the service
Another person did it on my behalf e.g. consultant, tax advisor, relative or familymember
Concern about services quality
Other
)
User Interactions with Public Authorities over the Internet in the Last 12 Months Figure (29)
Reasons for not Submitting Completed Forms/Online Services to Public Authority Websites for Privates Purposes in the Last 12 MonthsFigure (30)
Submitting completed forms
and/ or using online services (e.g. Electricity Bill, Requesting
Land)
Downloading official forms
Obtaining information
from web sites
No interaction14% 28% 61%
61%
8%
Of interactions between users and public authorities over the Internet is to obtain information.
Lack of full eServices and concern about protection and security of personal data are the main reasons for not submitting completed forms/online services to public authority websites for private purposes in the last 12 months.
Less than one in six users have declared to have more complex online based interactions like submitting completed official forms or using online public services.
24
eGovernment
eCommerce
Users Purchasing or Ordering Goods or Services over the InternetFigure (31)
Individuals do not seem to be interested in eCommerce-related services, where a large majority (85%) of Internet users have never bought or ordered anything through the web.
26
Within the Last 3 Months
Between 3 Months and a Year Ago
More than 1 Year Ago
Never Bought or Ordered
eCommerce
Total Urban Rural
Too Slow
Reasonable
Do not Know
Fast
Total
Too High
Reasonable
Urban Rural
Do not Know
Low
Feedback on Internet Speed by Geographical Location Figure (32)
Feedback on Internet Price by Geographical Location Figure (33)
More than two in three Internet users declared both, that Internet speed is too slow and prices are too high.
Rural Internet users gave less positive feedback than their urban counterparts and have clearly stated to have problems with the costs.
Concerning the speed, a gap appears between urban and rural areas. Moreover, more than 80% of interviewed rural individuals have declared that the Internet speed is too slow, comparing to 69% of their urban counterparts.
72%
18%
8% 2% 69%
22%
7% 2% 82%
7% 10%
1%
67%
21%
11%
1% 65%
24%
10%
1% 73%
11%
15%
1%
27
Feedback on
Internet Speed and Price
get in touchAl Athaiba, Sultanate of Oman
P.O. Box 1807, PC 130T: +968 24166600 F: +968 24166604
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