ICT-enablement of Minimum Income Support - EU Seminar April 3rd 2014

Download ICT-enablement of Minimum Income Support - EU Seminar April 3rd 2014

Post on 25-Dec-2014

133 views

Category:

Government & Nonprofit

4 download

DESCRIPTION

As Global expert in Public Secor and Social Welfare Digitilization, I was asked to address how EU Member States and the EU commission can use ICT to combat poverty by creating effective and efficient Social Policies for Minimum Income Support. I have elaborated on the slides in a blog post on my blog: http://digitizesociety.blogspot.com/2014/04/ict-enablement-of-minimum-income-support.html

TRANSCRIPT

<ul><li> 1. 1 | 2012 Oracle Corporation Proprietary ICT Enablement of Minimum Income Support Schemes High-level Member State Seminar, Brussels April 3rd, 2014 Christian Wernberg-Tougaard, Director, Social Welfare, EMEA </li> <li> 2. 2 | 2012 Oracle Corporation Proprietary The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decision. The development, release, and timing of any features or functionality described for Oracles products remains at the sole discretion of Oracle. Safe Harbor Statement </li> <li> 3. 3 | 2012 Oracle Corporation Proprietary About me ... Head of Social Welfare Practice, Oracle Industry Bus. Public Sector, EMEA Nordic Public Sector Industry Lead Global Lead on Error, Fraud and Corruption (EFC) Macro economist (specialized in Developing Economics and Labour Economics) Worked with the impact of ICT on Public Sector for the last 17 years, including being: Senior expert for the Danish Government / Parliament on technology issues Member of Board of Technologies eVoting comittee. Expert for the European Commission (eInclusion Policy Support Program, Safer Internet for Children) and the European Parliament (RFID and Identity Management STOA). Different director roles in EMEA for IT-industry companies working with Business Development, Strategic Marketing, Innovation &amp; Transformation. Worked as a Management consultant Head of Sector Danish Ministry of Science Frm. Chairman of The Danish Board for Greater IT-security Frm. Member of ENISAs Permanent Stakeholder Group Christian Wernberg-Tougaard LinkedIn: www.linkedin.com/in/christianwernbergtougaard Twitter: @digitizeSociety Blog: http://digitizesociety.blogspot.dk/ christian@wernberg.org </li> <li> 4. 4 | 2012 Oracle Corporation Proprietary Agenda Societal ICT Transformations Impacting Public Sector Focus Areas for Implementing MIS-schemes using ICT Recommendations </li> <li> 5. 5 | 2012 Oracle Corporation Proprietary Trends impacting Public Sector / Social Welfare The Digital Service Society (#TDSS) The Data &amp; Innovation Driven Society (#TDIDS) The CIIP Demanding Society (#TCIIPDS) The Automated, Robot Aided Society (#TARAS) We are creating Next-Generation of Digital Society in EU. </li> <li> 6. 6 | 2012 Oracle Corporation Proprietary Digitalization of the Social Protection Staircase* Maturity and Effectiveness! What about Fragmentation? Minimum Income / Social Protection Floor (ILO) Additional Rights Contributory Increasingschemecomplexity Increasing Effectiveness &amp; Maturity of Digitalization of Social Welfare / Social Security (*) Based on Fabio Durn-Valverde (ILO) presentation at 13th ISSA ICT conference, Brasilia, 2012 and own adds. Social Insurance Funded Own payments to extra pension, extra healthcare etc. Universal Law Granted Rights The Nordics Nigeria: Mandatory contributions from Employers for Social Insurance (NSITF) Netherlands: Complex Digitalization of Social Security (UWV) and Old- age Pension (SVB) Sweden: Automated more than 12.000 rules for a single benefit using OPA -&gt; achieved 99.98% automation; and high convinience for citizens. Increasing: Rule Complexity Master Data System Privacy Stakeholders TCO (Cost)? </li> <li> 7. 7 | 2012 Oracle Corporation Proprietary Social Services Solution High Level Business Process Very MIS relevant </li> <li> 8. 8 | 2012 Oracle Corporation Proprietary Complex Rules Objective vs Subjective Digital Illiteracy Payments Digitally Characteristics of MIS-schemes: an ICT view! National Differences Rules/Policies These variates between MS not the processes. Hence a uniform system with individual rules, handle the complexities of peoples changes of circumstances. ICT Especially among the target group its difficult to understand the rules Right people gets the right (financial) support they are eligible for at the right time. Digital Inclusion Citizens Especially among the target group its difficult to understand the rules In Canada its estimated that 80% of Social Welfare recipients are digital illiterates ICT Enabling Assistance Centers Provide Screening/Application via Smart Phone Apps. Empowered PVP (Public Volunteer Partnership) Social Media Awareness Rai. Automation / STP Schemes subjective Subjectivity makes it difficult to compute Transparancy and efficiency provided by objective rules OGP. ICT Adress Digital ready Law- making (end-to-end). Subjective rules can be transformed to objective. Digital Payments Gov. Pay. oldfashion Kenya more advanced than EU average (Mpesa). The poor / homeless are often not allowed banking ICT Ecosystem that enables poor to access/spend MIS Ensure functionality alternativ/digital payment (barcode for food), </li> <li> 9. 9 | 2012 Oracle Corporation Proprietary Complex Rules Objective vs Subjective Digital Illiteracy Payments Digitally Characteristics of MIS-schemes: an ICT view! National Differences Rules/Policies These variates between MS not the processes. Hence a uniform system with individual rules. ICT Especially among the target group its difficult to understand the rules Digital Inclusion Citizens Especially among the target group its difficult to understand the rules In Canada its estimated that 80% of Social Welfare recipients are digital illiterates ICT Enabling Assistance Centers Provide Screening/Application via Smart Phone Apps. Empowered PVP (Public Volunteer Partnership) Social Media Awareness Rai. Automation / STP Schemes subjective Subjectivity makes it difficult to compute Transparancy and efficiency provided by objective rules OGP. ICT Adress Digital ready Law- making (end-to-end). Subjective rules can be transformed to objective. Digital Payments Gov. Pay. oldfashion Kenya more advanced than EU average (Mpesa). The poor / homeless are often not allowed banking ICT Ecosystem that enables poor to access/spend MIS Ensure functionality alternativ/digital payment (barcode for food), In Sweden eligibility to the Dental Benefit is contingent on evaluation of more than 12.000 lines of policy/rules. Automated this takes 1-2 seconds (com- pared to up to 4 weeks) and 99.98% is automated. In Denmark around 25% of population is functional illiterates why self-service is difficult. New instruments like video- self-service kiosks helps empower the poor/homeless. New Zealand (Te Tari Taake) is leading on using ICT to enable holistic connectivity between Idea-&gt;Law-&gt;ICT enablement. A requirement to enable STP is good master data management eg. UWV in Netherlands. Ireland DSP is currently evaluating how to operate a sophisticated ePayment system. Denmark is enabling homeless with payment through NemKonto or Citizens service latter might be stigmatizing. </li> <li> 10. 10 | 2012 Oracle Corporation Proprietary Challenge digitalization of subjectivity (human interaction). A 100% subjective evaluation of fit with rules and policies gives risk for citizens to be treated unequal -&gt; rule of law issue. Denmark has a principle of not allowing evaluation/judgement to be put under rule. To support caseworkers doing human evaluation requires strong knowledge sharing (what did others do in similar cases) and exact information on the individual (Best in Class Master Data). Automation can be achieved by incorporating digitalization thinking when drafting the legislation / policy in order to ensure non-interpretation rules and master data consistancy. </li> <li> 11. 11 | 2012 Oracle Corporation Proprietary Technology Innovation: Policy Automation Separating Processes and Rules makes Administrations much more agile. </li> <li> 12. 12 | 2012 Oracle Corporation Proprietary Recommendations for MIS-schemes and ICT Always Use COTS. No Custom Coding. Let Business do the Business. Use Natural Language Rule Engines. Let Business do the Business. EU Cloud for Cross MS Eligibility Determination Examine Payment options for the citizens. And ensure assisted self-service Enable Transparancy of Determination Path Ensure automation/STP. Always humans behind For effective solutions, Member States and The EU Commission should consider: The 80/20 Rule still apply (80% Organisation and 20% Technology) No-one can eat a whole Elephant in one bite. Create implementation dialog between Customer, Implementer and Vendor. Establish good master-data, as they form the foundation for correct determinations. IMPLEMENTATIONBESTPRACTISE </li> <li> 13. 13 | 2012 Oracle Corporation Proprietary </li> </ul>