ic2014_standards and satisfaction
DESCRIPTION
IC 2014 Output - Fundamental Changes in Standards & SatisfactionTRANSCRIPT
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If we are
, then we are
our
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And we will
our
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.
As we ambitioned 38000 GCDP
and 17000 GCDP
During IPM, We were ambitious
to set the goal of…
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NPS Q4 2013: 42 NPS Q1 2014: 49
RR : 44% RR : 45%
%promoter/Re: 16% %promoter/Re: 32%
% Promoter: 57% % Promoter: 62%
% Detractor: 15% % Passive: 28% % Detractor: 13% % Passive: 25%
NPS Q3 2013: 35
RR : 44%
%promoter/Re: 29%
% Promoter: 53%
% Detractor: 18% % Passive: 29%
Realisation Q1 2014: 5959Realisation Q4 2013: 3574Realisation Q3 2013: 8454
2013-07 2013-08 2013-09 2013-10 2013-11 2013-12 2014-01 2014-02 2014-03
Net
Pro
mo
ter
sco
re
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Q3 2013 Q4 2013 Q1 2014 Q3 2013 Q4 2013 Q1 2014 Q3 2013 Q4 2013 Q1 2014
NPS 41 50 47 24 34 40 35 42 49
%promoter/re-
ma24% 28% 30% 16% 20% 24% 29% 16% 32%
%promoter 54% 58% 57% 46% 53% 56% 53% 57% 62%
%detractor 13% 8% 10% 22% 19% 16% 18% 15% 13%
%passive 33% 34% 33% 32% 28% 28% 29% 28% 25%
Response Rate 42% 50% 52% 36% 48% 46% 44% 44% 45%
Matched Realized Completed
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( – )
NPS Score
29
35
48
40
31
51
37 37
54
4850
29
0
10
20
30
40
50
60
Africa AP CEE IGN MENA WENA
iGCDP
oGCDP
RR
Re
25% 19% 33% 33% 39% 43% 33% 33% 36% 30% 50% 36%
1989 704 6314 6785 4884 2830 4311 4361 1376 1541 844 3498
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–Self Select Issue iGCDP (detractor)
Top Detractor Count
Visa 365
JD 311
Communication 236
AIESEC Support 186
Top Detractor Count
Visa 1753
JD 1540
Comm 827
Matching support 676
Top Detractor Count
Visa 1219
JD 884
Comm 761
Logistics 519
Top Detractor Count
Visa 887
Comm 821
JD 609
Logistic 599
Top Detractor Count
Visa 345
JD 229
Matching 208
Comm 161
Top Detractor Count
JD 171
visa 158
comm 140
Logistics 103
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Self Select Issue oGCDP (detractor)
( –
Top Detractor Count
JD 83
Visa 68
Comm 56
AIESEC Support 50
Top Detractor Count
Visa 2144
Comm 1446
JD 1149
Matching support 785
Top Detractor Count
JD 524
Visa 503
Comm 413
Logistic 318
Top Detractor Count
JD 807
Comm 628
Visa 537
Matching support 452
Top Detractor Count
Visa 382
JD 181
Cross Cultural 134
Comm 118
Top Detractor Count
JD 905
Visa 878
Comm 627
AIESEC Support 446
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NPS Q1 2014: 37
RR : 41% RR : 35%
%promoter/Re: 19% %promoter/Re: 15%
% Promoter: 58% % Promoter: 56%
% Detractor: 18% % Passive: 24% % Detractor: 19% % Passive: 25%
NPS Q3 2013: 35
RR : 40%
%promoter/Re: 18%
% Promoter: 54%
% Detractor: 19% % Passive: 27%
Realisation Q1 2014: 1368Realisation Q4 2013: 1107Realisation Q3 2013: 1627
2013-07 2013-08 2013-09 2013-10 2013-11 2013-12 2013-01 2013-02 2013-03
Net
Pro
mo
ter
sco
re
NPS Q4 2013: 40
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Matched Realized Completed
Q3 2013 Q4 2013 Q1 2014 Q3 2013 Q4 2013 Q1 2014 Q3 2013 Q4 2013 Q1 2014
NPS 43 45 44 46 39 43 35 40 37
%promoter/re-ma 32% 30% 29% 27% 20% 25% 18% 19% 15%
%promoter 55% 58% 55% 60% 54% 57% 54% 58% 56%
%detractor 12% 13% 11% 14% 15% 14% 19% 18% 19%
%passive 33% 29% 34% 26% 31% 29% 27% 24% 25%
Response Rate 54% 52% 54% 49% 48% 48% 40% 41% 35%
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25
32
38
29
40
51
4447 48
46
55
21
0
10
20
30
40
50
60
Africa AP CEE IGN MENA WENA
NPS iGIP
NPS oGIP
( – )
22% 14% 21% 21% 25% 23% 20% 20% 29% 18% 23% 24%
108 187 1715 605 944 1454 791 1104 142 336 1135 1143
RR
Re
NPS Score
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–Self Select Issue iGIP (detractor)
Top Detractor Count
Professional dev 18
Logistics 14
Visa 13
Integration 6
Top Detractor Count
Visa 498
Professional dev 292
JD 217
Logistic 159
Top Detractor Count
Professional dev 221
Visa 176
JD 151
Comm 134
Top Detractor Count
Professional dev 256
VIsa 141
Communication 136
JD 136
Top Detractor Count
Visa 36
Professional dev 34
Communication 22
Selection 22
Top Detractor Count
Professional dev 42
Visa 36
Comm 28
JD 22
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Self Select Issue oGIP (detractor)
Top Detractor Count
Professional dev 44
Visa 30
JD 27
Selection 16
Top Detractor Count
Professional dev 155
JD 91
Visa 89
logistic 80
Top Detractor Count
Prodessional dev 319
Visa 223
JD 219
Communication 128
Top Detractor Count
Professional dev 305
Visa 243
Logistics 198
JD 180
Top Detractor Count
Visa 137
Communication 51
Selection 51
Professional dev 44
Top Detractor Count
Visa 147
Professional dev 95
Comm 73
JD 67
( – )
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Did you notice the strategy is focus for
students side only?
%
TN Takers do not Re-
Raise because of low
standards/statisfaction
from AIESEC side?
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Standards
%
Satisfaction
%
%
Of companies are
convinced they
provide a superior
customer experience
Of their customers
agree
