ibm healthcare © copyright ibm corporation 2006 ilse cilliers, ibm vp global business partners...

IBM Healthcare

© Copyright IBM Corporation 2006

Ilse Cilliers, IBM VP Global Business PartnersNovember 2, 2008

IBM Solutions for Healthcare

FOR HEALTHCARE PROVIDERS

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IBM Healthcare

© Copyright IBM Corporation 2006IBM Healthcare and Life Sciences focus and solutions—for healthcare providers2

Agenda

IBM—pioneering contributions to the healthcare and life sciences industries

Healthcare and life sciences—a dynamic system

What do healthcare provider CIOs need?

IBM business and IT solutions for small, midsize and large healthcare providers

Why IBM and Lawson?

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IBM Healthcare


How well do you know us? You know IBM knows IT

- A long, venerable history as an innovator in IT

You know IBM knows business- Expanded capabilities and innovative solutions from

IBM Business Consulting Services

- HealthLink acquisition means an expanded solutions portfolio

- A strong emphasis on small and midsize businesses, as well as on larger enterprises

But did you know IBM knows healthcare?

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IBM Healthcare


IBM—from early open-heart surgery to the latest infrastructure for data management, we’ve been there

Handheld computer for melanoma detectionArm/hand injury/disease diagnostic device—with Mayo Clinic

Interactive image segmentation for radiation treatmentTeaching system

Braille equipmentFirst continuous blood cell separator, for leukemia treatmentElectrocardiograph

Remote control typewriter keyboard for the disabled

Mechanical heart-lung apparatus for open-heart surgery

National Digital Mammography Archive—with University of Pennsylvania

Clinical trial participant identification system—with Mayo Clinic

Genetics bioinformatics system—with iCapture Research

Grid computing for smallpox drug development

IBM Blue Gene®

Healthcare Collaborative Network

Open access to IBM patents

Chronic disease modeling

Integrated medical image system for cancer—with National Cancer Center

Integrated Digital Medical Records—paperless archive system

Computer processing of ultrasound data

Signal processing for the hearing-impaired

Image processing

Brain diagnosis tool—with Helsinki University

Information management company—with Baxter Healthcare

Quantitative analysis of trauma

HEME, a computer program to help diagnose blood diseases

Patient care system—with Duke University

Data acquisition system

Computer processing of Medicare IDs

Computer automation to speed imaging information access

1940s 1950s 1960s 1970s 1980s 1990s 2000s

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IBM Healthcare


More recently, IBM has collaborated directlywith leading healthcare firms

IBM and UPMC

IBM and the University of Pittsburgh Medical Center to jointly develop medical technologies and information systems for patient care and public safety

IBM and HealthLink

IBM acquires HealthLink, Inc.—more than 500 healthcare industry experts join IBM

IBM and Aventis

IBM helps Aventis expand its business through e-commerce

IBM and NASCO

IBM partners with NASCO to provide data center support and applications management

IBM and Wellpoint

IBM to operate WellPoint’s IT infrastructure

IBM and U.S. Department of Health and Human Services

IBM leads a consortium to build a nationwide healthcare information network

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IBM Healthcare


Agenda





Why IBM and Lawson?

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IBM Healthcare


The multitrillion dollar global healthcare system is under pressure to transform

PatientsHealthcareproviders

Public healthHealthcare benefits

companies Life sciences

(Pharma/Biotech/Medical)

Quality of care Liabilities from medical errors

– 3 million injuries per year– 300,000 deaths per year– 6th leading cause of death

Regulatory compliance Regulatory oversight at all levels

of government HIPAA standards for patient

information management

Consumerism and pervasive medicine An aging population that requires more healthcare as

people live longer Pressure for improved customer service, information

management and efficiency Handheld and wireless devices that are taking medical

practice beyond hospital and clinic walls

Skyrocketing costs* Healthcare costs are rising annually at 2–4 times

the rate of inflation

*“Facts about Healthcare,” National Coalition on Healthcare, www.nchc.org

Inefficiency Last major industry with

paper-based operations Average IT spend per worker

less than half of all other industries (hospital IT budget less than 1% of revenue)

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IBM Healthcare


The healthcare system is moving along an evolutionary trajectory, and IBM solutions are designed to help at each stage

Technology infrastructure

Integrated(Focus on

cross-industry optimization)

Shared(Focus on

optimization across the organization)

Independent networks

(Focus on process optimization)

Bu

sin

ess

pro

cess

Dynamic infrastructure

Integrated infrastructure

Point solutions

1. Clinical and business process optimization(Transformation starts: Optimize and integrate)

2. Health and wellness management(The next step: Build the data analytics engineto help enable drug development and discovery)

3. Patient-centric networks(The goal: Collaborate internally and externally

through a connected infrastructure)

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IBM Healthcare


The system-wide pressure to transform has created new business and IT imperatives for healthcare providers

Business imperatives

Improve quality, safety of patient care

Improve patient satisfaction

Improve operational efficiency

Cost-effectively comply with government regulations

Modernize healthcare and business processes incrementally while leveraging existing investments in multiple vendors’ specialized applications and IT systems

IT response

Photo courtesy of Emory Hospital, an IBM client

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IBM Healthcare


Agenda





Why IBM and Lawson?

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IBM Healthcare


The CIO challenge: Transforming your infrastructure to adapt to changing priorities—better healthcare at a lower cost

How do you shift your spending from systems maintenance to new business capabilities?

How do you enable your IT infrastructure for flexibility?

How do you get the most out of your existing IT investments?

How do you make your IT transformation investment self-funding?

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IBM Healthcare


Building flexibility and responsiveness into the healthcare IT infrastructure requires CIOs to set clear priorities

CEO priority CIO priority What it takes

Revenue growth and capital velocity Align infrastructure and IT spend with business goals

• Componentization of business processes and applications

• Variable cost structure

Business agility and rapid response to change

Establish and maintain flexible IT infrastructure with ability to ramp resources (hardware, software, people) up or down in real time

• Virtualization

• Standardization

• Automation

• A service-oriented architecture

Operational risk management Establish systems and IT management that can quantify and manage risk

• Virtualized resource pools

• Autonomic sense and respond capabilities

• Quantifiable resilience measures

Operational efficiency Optimize costs in comparison with peer group

• Holistic management of hardware and software

Optimal effectiveness of human resources

Use IT to enable people and teams to be more effective, while managing external service providers

• Global resourcing

• Flexible IT environment

• Dynamic connections with internal and external users and partners

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IBM Healthcare


IBM technique: A service-oriented architecture helps CIOs provide the foundation for integration and collaboration

Service

- Repeatable business task—such as a processor accessing patient’s electronic records

Service orientation

- Break down business functions into individual services

- Link and expose these services to customers, clinicians, administrative staff and other healthcare constituents

- Create flexible, integrated processes

A service-oriented architecture (SOA) views business functions in terms of services that can be configured and reconfigured to support changing business needs. This helps provide the basis for a flexible infrastructure.

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IBM Healthcare


Agenda



What do CIOs need?


Why IBM and Lawson?

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IBM Healthcare


New challenges are reshuffling business and IT prioritiesfor healthcare providers





Challenges Reducing medical errors Controlling skyrocketing

administrative costs Managing consumerism and

pervasive medicine Managing the reduced time

available for practicing medicine Improving internal efficiency Complying with regulations Improving collaboration

Business objectives Improve quality, safety of care Improve patient satisfaction Improve operational efficiency Cost-effectively comply with

government regulations

PrioritiesBusiness priorities Operations management Revenue cycle management Claims processingIT priorities Clinical transformation/automated

patient record management Medical imaging solutions (PACS) Computer physician order entry

(CPOE) HIPAA compliance Mobility solutions Data integration and storage Security and resilience Service-oriented architectures

(SOAs)

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IBM Healthcare


IBM offerings are designed to support objectives for healthcare providers





Objectives

Reduce errors

Solutions Safe and Lean

Healthcare Provider Solution from IBM

HealthLink ProLink4 Solution from IBM

Facilitate compliance

Solution HIPAA Solution

for Healthcare Organizations from IBM

Optimize patient time

Solution Wireless Solution

for Healthcare Providers from IBM

Collaboration andworkflow

Solutions Healthcare

Collaborative Network Solution from IBM

IBM Strategic Outsourcing Solutions

IBM Aligned Clinical Environment Solution

Boost efficiency andcontrol costs

Solutions Electronic Business

Infrastructure for Healthcare Providers from IBM

Enterprise Applications Services for Providers from IBM

IBM Grid Medical Archive Solution

Integrated Procurement

from IBM IBM Strategic

Outsourcing Solutions

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IBM Healthcare


Focus

Track record

Expert staff

Broad solution

Experience

225+ clinicians

IBM’s acquisition of HealthLink supports our clinical and business process optimization capabilities

Highly ranked for clinical and Lawson implementations

Dedicated healthcare practice focused on clinical and business process optimization

Extensive industry and vendor knowledge with large-scale, multientity implementation experience

Nation’s largest consulting team of MDs, RNs and RPHs, and ability to leverage thousands of cross-industry resources

Deep clinical, process and IT knowledge coupled with proven methodologies, tools and innovation

60% of consultants with more than 16 years of relevant healthcare business, clinical and IT operational experience

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IBM Healthcare


Agenda



What do CIOs need?


Why IBM and Lawson?

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IBM Healthcare

© Copyright IBM Corporation 2006IBM Healthcare and Life Sciences focus and solutions—for healthcare providers

IBM and Lawson – Simply Smarter

Customer Value

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IBM Healthcare

© Copyright IBM Corporation 2006IBM Healthcare and Life Sciences focus and solutions—for healthcare providers

Innovation & Enhancements

Common PlatformLSF for M3Process Flow Integrator

Trace EngineAssortment PlannerLawson Fashion PLMe-Sales

Lawson Talent ManagementTalent AcquisitionCompensation ManagementPerformance ManagementLearning & DevelopmentSuccession Management

First full suite written in Landmark

Smart OfficeSmart NotificationsEnhancements to LBI

Contract ManagementWork Force ManagementService Automation

QuickStep for each target market

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IBM Healthcare


Why IBM and Lawson? We have hands-on experience with the

complexity and connectivity of the healthcare and life sciences industry

We offer a comprehensive portfolio designed to address business and IT needs

We’ve made a US$250 million commitment to ongoing solution development

We’ve played a pioneering role in developing best practices and processes

We have a long track record of participation and thought leadership

The IBM-Lawson Strategic Alliance expands our portfolio of solutions

ibm healthcare © copyright ibm corporation 2006 ilse cilliers, ibm vp global business partners...

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