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IBM and Arica

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Committed to progress2

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IBM and Arica

Why we are hereFor over half a century IBM has played a vital role in

Africas development. Were now part of this formidable

continents technological fabric, business and community.

And were committed to further progress throughinnovation and transformation.

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Committed to progress

The heart o Arica

IBM is a leading global technology

and solutions provider. We are

also the worlds largest consulting

organisation. Our end-to-end

global capabilities include:

Services, Sotware, Inormation

Technology Systems, Research

and Financing.

We are dedicated to our clients

success through relationships

based on trust. Our global

network o expertise and our

local knowledge, backed by

IBMs nancial strength, enable

us to deliver innovative solutions

to help clients address Aricas

challenges.

Realising Aricas potential

IBM has been helping clients

drive transormation through

technology or more than

100 years. Weve been around

since the start o computing,

through to e-business,

globalisation and the Smarter

Planet era. Were one o the

worlds leading brands, with

400,000 employees in over

170 countries, and we have

more patents and Nobel Prize

winners than any other company.

With cross-industry capabilities

covering healthcare, oil and

gas, telecommunications,

banking, government and

transport, amongst others, IBM is

committed to building a smarter,

globally integrated Arica.

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IBM and Arica

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Our growing

presence

By 2015 we will

have expanded our

presence to over50 cities across Arica.

IBMs success in Arica is

based on collaboration with

hundreds o business partners.

We always ensure ecient,

mutually benecial relationships,ocused on addressing client

needs, across our partner

ecosystem.

To acilitate Aricas rapid

development agenda, IBM is

undergoing its own expansion

initiative. Our ever-increasing

presence means were ideallypositioned to support the

continents exponential

economic growth.

While IBM is already rmly

established in Northern and

Southern Arica, we are nowinvesting in new cities and

countries.

In 2010, we opened a

legal presence in the

ollowing countries to

increase our reach:

Burkina Faso, Congo, Chad,

Democratic Republic o Congo,

Gabon, Madagascar, Malawi,

Niger, Seychelles, Sierra Leone,

Uganda and Zambia.

Morocco

1954

Senegal1947

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IBM and Arica

Egypt1954

Kenya1959

Ghana1960

Tunisia1947

Algeria1933

South

Africa1952

IBMs rst

oces in Arica

Northern AricaWestern Arica

Eastern Arica

Southern Arica

Nigeria1962

Mauritius2000

Tanzania2011Angola

1961

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Africa the time is now

Our goal is to help clients

achieve fexibility and competitive

advantage to succeed in the

globally networked economy.We are working in close

collaboration with our clients

and partners to help create

smarter cities, transorm rural

areas, and positively infuence

the lives o Aricas citizens.

Our ocus on the astest

growing market segments

allows our clients to tap

into double-digit growth by

providing the inrastructure

citizens and government

partners require.

An historic economic expansion is

underway in the growth markets

o the world as their populations

join the middle class and theireconomies join the global

marketplace. These markets are

expected to achieve average GDP

growth o 5% through 2015, more

than double the projected growth

rate o more mature markets.

In these hyper-growth

economies, including many parts

o Arica, IBM is broadening its

well-established base o skills and

capabilities, to support clients in

rapidly advancing sectors such

as banking and communications.

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IBM and Arica

2011 2015

8.5bn

12.5bnUrbanisation is a

key factor driving

growth in Africa.

There are now

35 African citieswith more than

1 million citizens.

By 2030 there will

be 80 cities and

Kinshasa and Lagos

will be mega-cities.

The worlds largest

untapped emerging market

Aricas IT market is expected

to grow rom $8.5 billion to

$12.5 billion by 2015.

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Connecting Africaand the world

By increasing access to

mobile services, IBM and bharti

airtel are supporting Aricas

economy beyond the big cities

and connecting the continent

with the world.

To uel the continents economic

development, IBM and bharti

airtel are working together

to provide aordable mobile

services across multiple

Sub-Saharan countries.

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Making theconnection.

Bringing

mobile phones

to 100 millionAricans by 2014.

IBM and bharti airtel

are connecting over400,000 villages.

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IBM and Arica

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IBM and Arica

MappingourprogressOur brand name may not always be visible but we are

putting progress into practice across the entire continent.

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Mapping our progress

A powerful presence

in Northern Africa

IBM has been driving innovation in North Arica since

1933 when the rst branch oce was opened in Algeria.

By 2009, at the launch o the Global Process Delivery

Centre in Cairo, IBM was building on 50 years o

groundbreaking collaboration with Egypt.

The Global Process Delivery Centre is a critical

component o our global delivery network. The ocus is

on outsourced services or IBMs nance and accounting

clients. Motivated teams with strong European language

skills deliver services ranging rom: business processoutsourcing to technical support and call centre unctions.

The centre is ullling Egypts plans to generate jobs and

increase IT skills.

With additional strategic locations including a Technology

Development Centre, Global Service Delivery Centre

and Arabic Competence Centre IBM is committed to

progress across the North Arica region.

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IBM and Arica

An extraordinary partnership

between Egypt and IBM

created Eternal Egypt, providing

worldwide access to over

5,000 years of Egyptian history.

The project joins one of the

worlds oldest civilisations with

the latest innovations in IBM

technology. The outcome is the

richest information repository for

Egyptian cultural history availableonline today.

IBM funded Eternal Egypt

with a $2.5 million grant from

the Research and Services

teams in the US and Egypt.

The government contributed

a team of experts who

developed the systems

rich content.

Eternal Egypt

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Southern Arica has long been a critical part o

IBMs operations, rom opening in South Arica

in 1952 to our work today across the Southern

Arican Development Community (SADC).

IBM Arica Innovation Centres

Our Innovation Centres provide access

to training workshops, consulting services

and hands-on assistance to clients, local

partners, start-up companies, independent

sotware vendors (ISVs) and the academic

community to help solve business challenges

and bring new technologies to market.

Global Service Delivery Centres

The rst o two Global Service Delivery Centres

in South Arica created more than 500 jobs

in its rst year alone. The Centre was initiated

to oer outsourced support to over 250 large

companies rom Johannesburg. IBM aims to

capitalise on local strengths to support the local

and international market. In addition, a graduate

programme trains students rom previously

disadvantaged backgrounds to help them

secure employment.

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A powerful presence inSouthern Africa

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IBM and Arica

Absas uninterrupted service

IBM is helping Absa, one o South Aricas largest nancial

institutions, to maintain uninterrupted services with the

provision o dedicated around-the-clock work area

recovery acilities. I any o the banks locations experience

disruptions, their operational sta can relocate to an IBM

centre and continue business as usual.

SAB transormation

IBM delivered a strategic transormation programme orSouth Arican Breweries (SAB) Limited to support its

continuing business growth. By applying leading global

practice and trusted business processes, IBM helped

SAB to achieve a standardised IT environment or its

business to ensure a stable, reliable and responsive

service to its customers.

Blue Gene Supercomputer

Aricas astest supercomputer, donated by IBM,

the Blue Gene/P system is part o a research project

dedicated to exploring rontiers in supercomputing. Hosted

by South Aricas Centre or High Perormance Computing

(CHPC) in Cape Town, Blue Gene is made available

ree o charge to deserving research projects, such as

modelling HIV-1 evolution; inectious disease treatments,management and prevention; climate modelling; alternative

energy and uel systems; and plant genomics.

First National Bank o Namibia

IBM is helping First National Bank (FNB) o Namibia

to localise its banking systems and operations.

IBM has provided FNB with two powerul business class

mainrames and supporting sotware to meet regulatory

requirements and support the banks growth.

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Southern Africa:Progress fuelled byinnovation and talent

With a worldwide shortage o technical skills, IBM is helping to ll

the void by reaching out to groups currently under-represented in

the technical workorce. EX.I.T.E. camps (EXploring Interests in

Technology and Engineering) across South Arica ocus on one

o these groups women in an eort to inspire and encourage

schoolgirls to take up careers in the technology industry.

World Community Grid

IBM and the Climate Systems Analysis Group at the University o Cape

Town launched a global computing eort through World Community Grid.

The aim is to improve regional models and enable better predictions to

be made about the eects o a changing climate in Arica. The project,

AricanClimate@Home, uses the vast computational power o World

Community Grid, a virtual supercomputer comprised o hundreds o

thousands o individuals who donate their unused computer time.

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IBM and Arica

The KidSmart early education

programme is having a positive

impact on pre-school learning

and teacher training across

Arica, in line with governmenteducation agendas. IBM provides

computer units housed in

colourul child-riendly urniture,

pre-loaded with award-winning

sotware to help children explore

maths, science and languages,

Saturday School

IBM volunteers organise and stage Saturday School lessons or

Grade 10 maths and science students. The Saturday School,

held in the IBM Sandton oce in Johannesburg, oers weekend

tutoring to underprivileged students to supplement their day-to-day

studies. Working with the Department o Education in Gauteng,

IBM provides acilities and volunteers to design, plan, and execute

this worthwhile community programme.

and learn important social and

collaborative skills. To date IBM

has installed more than 1,100

IBM Young Explorer units in all

nine provinces o South Arica,and trained 2,500 teachers. 72

units were also donated to public

schools across the continent

during 2010. In total, this

represents an investment o more

than $3 million over 10 years.

79Au

82Pb

14Si

8O54

Xe

1H

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1958 The rst installation o IBMequipment at an oil renery

in Nairobi.

1959 IBM establishes anoce or its East Arica

operations in Nairobi.

1964 First IBM 1401 tape systeminstalled at Esso Standard

(East Arica) Ltd.

2009 IBM opens a ull subsidiaryoce in Nairobi, Kenya.

2010The National MicronanceBank (NMB) o Tanzania

selects IBM technologies to

transorm its core bankingtechnology inrastructure.

2011 IBM opens a subsidiaryoce in Dar es Salaam,

Tanzania.

A growing

presence inEastern Africa

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Accelerating Aricas economic

potential through Micronance

Micronance is the provision o nancial services to

low-income customers, who traditionally lack access

to banking services. Micronance institutions (MFIs)

have made a remarkable impact in Arica, yet in Eastern

nations like Ethiopia and Tanzania only one in every

100,000 people has a bank account. One o the actors

inhibiting micronance is the lack o a fexible, cost-

eective technology inrastructure.

IBM is working with National Micronance Bank (NMB)

o Tanzania to transorm its core banking technology

inrastructure. With IBMs help, NMB expects to

increase its capacity to launch more products and

services and take on more clients.

As business rapidly gains momentum across East Arica andthe entire continent, MFIs play a vital role. In Rwanda, or

example, an MFI with only $80,000 opened several branches

and provided millions in MFI loans.

Digital Villages

IBM consultants have been working alongside the

Kenya ICT Board and the Ministry o Inormation and

Communication to help spread IT capability and promote

economic development in rural areas as part o the

governments Digital Villages initiative.

Improving HIV treatments

In Ethiopia, an analytics model built by IBM is

helping doctors predict patient response to

multiple HIV treatments with over 78% accuracy beating 9 out o 10 human experts in a recent study.

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250

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Eastern Africa:Progress fuelled by

innovation and talentAn IBM mentoring programme

is pairing more than 250 top

scientists and researchers with

students rom universities in

Kenya. Called Makocha Minds

(ater the Swahili word or teacher)

the programme is giving hundreds

o computer science, engineering

and mathematics students the

opportunity to advance their

skills through rst-hand access

to IBM Fellows, Distinguished

Engineers and Academy o

Technology members.

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IBM and Arica

Helping prevent the

1 Million deathscaused by malariain Africa each year

SMS or Lie, developed by IBM,

Novartis and Vodaone with the

Roll Back Malaria Partnership, is a

new solution that can help save lives

using mobile technology to improve

the availability o anti-malarial drugs.

A trial o the solution took place

recently in remote areas o Tanzania.

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IBM has had a presence in

Western Arica or over hal a

century. In 2009 we opened ully

fedged oces in Nigeria and Ghana,

and in 2011 we opened up a subsidiary

oce in Dakar, Senegal. As part o our

expansion in Sub-Saharan Arica we

have invested over $300 million over

the past ve years, and we are using

these operations as a springboard to

capture growth throughout the region.

A growing

presence inWestern Africa

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Born in Lagos Baby CloudBaby Cloud Technology was recently introduced

in Lagos. Cloud computing is a fexible solution

providing IT services online with resources that are

available on demand regardless o user location.

Baby Cloud is a standalone Cloud computing

system in a box that is completely portable and only

requires a standard 220v electric socket. Overnight,

eld teams gained access to IBMs latest technology

and a vast library o Technical Accelerators created

by worldwide solutions experts.

IBM is helping the Ministry o Finance improve

Senegals import and export processes with IBM

z10 mainrame technology giving customs ocers

online access to realtime inormation across all 30 othe countrys border checkpoints.

IBM business analytics and service management

sotware is helping to transorm Union Bank,

Intercontinental Bank and FinBank in Nigeria by

increasing visibility o inormation and greatly

improving organisational eciency.

IBM is helping Cameroons Ministry o Finance to

modernise the payroll processes or government

employees in the country. The new system based

on IBM mainrame and storage technologies

increases security o the Ministrys payroll system

and improves process eciency, while reducing

operating costs by 30%.

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Western Africa:Progress fuelled byinnovation and talentIBM is helping the government o Cross River State in Nigeria to

implement major healthcare and social welare initiatives designed to

provide access to ree healthcare and alleviate poverty. The work benets

rom advanced technologies, such as biometric identication and solarenergy, to make the programmes more ecient, reliable and accurate.

Project Hopeis a ree healthcare system

or pregnant women and children under

ve. The governments aim is to dramatically

reduce maternal and child mortality rates in

Cross River State.

Project Comort is a social benet

programme or people living in poverty that

provides nancial assistance and support

or education.

Cross River State suers rom some o the worst child and inant

mortality rates in Arica with thousands o mothers, newborn babies

and children dying every year many rom preventable, treatable

causes. According to the latest government gures, 250 out o every

1,000 children in the state die beore reaching the age o ve. 2,000

out o every 100,000 women die during child birth. By partnering with

IBM on projects Hope and Comort, the Cross River State government

intends to signicantly reduce child and maternal mortality rates in

the region. To date, IBMs consultants have helped to register over

135,000 people or the programmes.

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IBM and Arica

Arica is a ocus continent or

IBMs Corporate Citizen Corps

programme a corporate version

o the Peace Corps. Teams otop employees rom around the

world, with skills in technology,

consulting, research, marketing

and nance, are sent to key

emerging markets or one month.

These IBMers work with local

organisations and businesses

across Arica to support

community-driven economicdevelopment.

IBM is collaborating with the

Kenya ICT Board, the Ministry o

Inormation and Communication,

and the Digital Opportunity

Trust to narrow the digital divide

between rural and urban areasand accelerate the growth o

inormation and communications

technology across Kenya.

IBM is also working with the

Postal Corporation o Kenya

(PCK) to review the countrys

changing economic landscape

and develop a plan to delivernancial services to poverty

stricken areas.

IBM CorporateServices Corps

In Tanzania IBM is helping the

government to drive economic

growth and create jobs. We

have dedicated more than10,000 hours o technology

and business expertise to the

University o Dodoma, Arica

Wildlie Foundation, Tanzanian

Association o Tour Operators,

and the Institute o Accountancy.

100th Deployment

For our 100th Corporate

Service Corps deployment,

coinciding with our Centennial,

IBM sent 11 employees on a

our-week engagement to assist

organisations in Ghana. The

team developed a website and

database or Tema Technical

Institute. They helped theElectricity Company o Ghana to

improve the reliability o its internal

computer network. They also

worked with a local branch o

SOS Childrens Village, providing

a technology ramework to

better educate disadvantaged

youngsters.

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Our global presencemakes us stronger locally

Were focused on providing high business value to

enterprises of all sizes.

SME Business Toolkit

This IBM toolkit contains the

latest technologies to help small

and medium enterprises in

emerging markets learn

and implement sustainable

business management practices.

The goal is to increase the

reach o local business into the

global economy. The toolkit

includes an online calculator to

determine a businesss readiness

or nancing, ree sotware to

build a web site, business orms

or employee perormance

evaluations, community tools

such as online conerencing, and

a multilingual directory to help

small businesses link locally,

regionally and globally.

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IBM at a glanceIBMs strategy is to deliver value to clients through

integrated business and IT innovation. Consistent with this

strategy, we focus on initiatives such as supporting clients

in growth markets, smarter planet, business analytics and

optimisation, and cloud computing.

Our competitive advantage is based on our ability to bring together a

huge range of capabilities from across our various business groups.

Global Technology Services (GTS)

ProvidingITinfrastructureandbusinessprocessservices

Deliveringbusinessvaluethroughglobalscale,standardisation

and automation.

Global Business Services (GBS)

Providingprofessionalservicesandapplicationmanagementservices

Deliveringbusinessvalueandinnovationtoclientswithsolutionsthat

leverage industry and business process expertise

Integratingtheindustry-leadingportfolioofIBManditsstrategicpartners.

Sotware

Primarilyprovidingmiddlewaredesignedonopenstandards

and operating systems sotware

CapabilitiesincludeWebSphere,InformationManagement,Tivoli,

Lotus, Rational, Business Analytics and Operating Systems.

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Global capabilities

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Systems and Technology

Providingclientswithbusinesssolutionsrequiringadvanced

computing power and storage capabilities

Leadingtechnology,productsandpackagingsolutionsforclients

and or IBMs own advanced technology needs.

Global Financing

FacilitatesclientsacquisitionofIBMsystems,softwareandservices

Globalnancinghasthebenetofbothadeepknowledgeofitsclient

base and a clear insight into the products and services that are being

nanced eectively reducing risk.

For more inormation on IBMs strategy, solutions and

business capabilities, please download our 2010 annual report:

ibm.com/annualreport/2010

Revenue $99.9 billion

Pre-tax income $19.7 billion

$16.3 billion free cash flow

Investment of $6 billion in R&D

Investment of $6 billion in 17

newly acquired companies

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IBM and Arica
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For more than 50 years, IBM has brought the best o

technology and transormation to Arican clients.

Behind us: decadesof applied innovation

and transformation.

1950 1960 1970 1980

Computer age

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IBM and Arica

Looking to the uture, progress will be dened

by creating a smarter planet that uses intelligent,

instrumented and inter-connected technologies to

make the world work better, benetting businesses,

organisations, communities and individuals.

Ahead of us:a smarter planet.

Age ointelligence,instrumentation andinterconnectedness

1990 2000 2010

Internet age

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Our mandateforprogress

The need or progress

becomes clearer every

day. So many systems are

inecient and use scarce

resources unsustainably.

Arica has a wealth o natural

resources, yet all too oten

this value ends up elsewhere.

Raw materials are oten

extracted here, then exported

overseas and rened.

These statistics prove the

continent has the potential

to move up the value chain.

Looking at these systems in

a smarter way will accelerate

Aricas progress.

Nigeria spends$1 billion annuallyimporting fuel fromother nations yet itpumps out 2.4 millionbarrels of oil a day.

Ahead of us: a smarter planet.

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IBM and Arica

Building a smarter planet is about

thinking and acting in new ways to

make our systems more ecient,

productive and responsive. We

have the opportunity to improve

the lives o Arican people through

smarter inrastructures, smarter

healthcare and smarter education.

These smarter systems can make

a material dierence to the health

o the global economy, the health

o our planet, and the health and

prosperity o global society. We

are at the oreront o creating a

smarter planet that will change

Arica or the better.

Over 40% ofthe Africanpopulationhas difficultyaccessing safewater supplies.

Only 2% ofthe populationhas access toenergy andonly 3% totelephony.

46 millionchildrenhave neversteppedfoot in aclassroom.

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Ahead of us: a smarter planet.

Were engaged in opening upmeaningful new possibilitiesfor progress that will change

lives, businesses and ultimatelyhelp in the transformation andcreation of Africas future.

Its already

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ibm.com/za/oice
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ibm africa

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