Ian WalkerFlat 2, 240 Stanstead Road, Forest Hill, London, SE23 1DD

Tel: 07855 528 218Email: ian.walker797@hotmail.co.uk

Personal Profile

I am a practical and hands-on individual with over 11 years’ experience working in a managerial position for a Data Protection company. I am a hard working individual who enjoys working in a fast paced and challenging environment. I have a proven track record of leading others and ensuring that targets are met. Although I am happy taking the lead I’m also happy to take instruction and assist in helping achieve the goal.

I enjoy working in a team and can actively demonstrate my abilities to contribute a great deal. I am equally comfortable working by myself to achieve similar results.

Career History

TravellingSeptember 2014 – April 2015

My wife and I had the opportunity to go travelling around the world which has always been a life’s ambition. We started in the USA and continued onto Canada, New Zealand, Australia, Indonesia, Thailand and Dubai.

Getting the chance to meet so many different people and embrace their cultures was something I’m truly thankful for and I hope to be able to bring these experiences with me wherever I go.

Data Protect UKOperations Manager (formally sales executive)September 2003 – September 2014

Data Protect UK is a leader in offsite data storage around the UK with over 350 clients.

DPUK began in 2003 and from its inception, working closely with its founding director I helped to build a multi-million pound company.

Since being with the company from its beginning I have had a hand in its growth at every level from sales to driving, account management to overall operations management. My initial role when starting the company was sales and expanding growth. It was imperative that not only did I meet sales targets but exceed them in order for DPUK to survive.

In year 1, having no experience of the business I was now helping to build, I met my sales target of £30k.

In year 2, I exceed my £30k sales target by 400%, In year 3, I exceeded my £30k sales target by 350%. In year 4 I exceeded my £30k sales target by 150%.

The eventual results of not only my sales figures but that of the directors also was the need to identify, kit out and fill a second building.

In 2005 I was presented an opportunity which would see DPUK grow its client base outside of London. It required an immense amount of forward thinking, problem solving and business acumen.

The end result of this project was DPUK securing its biggest client to date and as of 2015 having 35 clients outside of London and opening the door to endless opportunities.

As the years went on I continued meeting sales targets even though my role was changing from building the company to maintaining its stature as one of the biggest tape storage companies in the UK. This was achieved by building a strong relationship with each of our clients, sometimes having to go above and beyond was what expected to achieve the results.

As Operations Manager, my role evolved, working day to day with the Managing Director to ensure the smooth running of the business; deputising for him, solely running the business in his absence.

What I enjoyed the most from my time at DPUK was the fact that every day was different; from the minute I walk through the door I could be greeted with a number of different scenarios meaning multi-tasking was imperative.

My duties included;

Sales and Account Management

Generating and following up new business leads; I was responsible for bringing in 50% of DPUK’s highest earning contracts, including large corporate clients across a variety of sectors such as banking, media, legal and professional services.

Managing the 100+ of the 350 clients I brought into DPUK. Successfully implemented an outsourcing agreement with other suppliers in order to expand

DPUK’s offering outside of London, resulting in securing the company’s biggest contract. Responding to tender requests and preparation of quotes and contracts. Attending meetings to negotiate the step by step instructions of starting an account with

DPUK. Liaising with rival businesses to ensure a smooth transition period when contracts were

successfully won. Gaining business through the expansion of our clients businesses or from IT staff moving

onto different companies. Attending conferences / events and identifying potential business leads. Identifying potential clients through warm and cold leads. Annual re-negotiation of client contracts. Providing clients with up to date stock inventories. Dealing with day to day account queries. Building and maintaining ongoing good relationships with clients.

Operations

Overseeing day to day operations and managing office and library staff to ensure smooth running of the business.

Managing supplier relationships and negotiating contracts, including DHL contract (outsourced work) and handling all office supplier contracts.

Arranging and overseeing client audits, dealing with the appointed external auditors to ensure compliance.

Liaising with the federation against copy write theft (FACT) and managing the annual audit, to ensure FACT accreditation.

Ensure any day to day issues are dealt with quickly and professionally. Inventory management; labelling client tapes correctly and keeping accurate and up to date

records. Handling client complaints and seeing the issue through to a satisfactory conclusion.

Ad Hoc Duties

Recruitment, induction and ongoing training of new staff. Attending data centres to provide data services The use of our Transearch tracking system to manage client stock Preparing and writing the daily delivery notes, following client schedules and ad hoc

requests, for the library staff to use when preparing the daily rounds.

Self EmployedVarious manual jobsJanuary 2003 – September 2003

During this time I had various manual jobs, whilst I was training to improve my physical fitness to enable me to return and complete Royal Marine training. At this time I decided not to return to the Marines and the opportunity arose to assist with creating and building Data Protect UK.

Universal SecuritiesControl ManagerJanuary 2002 – December 2002

Universal Securities are a company who supply firms and buildings with 24/7 onsite security. My duties as Control Manager were to ensure each site had the correct amount of sufficiently trained staff at all times. Staff training was paramount as every location had different regulations which had to be adhered to.

Other duties included liaising with the head of operations regarding client queries and all alarm systems.

Securicor Special Events DivisionSenior SupervisorFebruary 2001 – December 2001

My primary duties under the guidance of the site manager was to supervise up to 80 security officers at specialist events such as Wimbledon and The Grosvenor Hotel arts and antiques fair.

Secondary duties included liaising with head office regarding the staff roster and staff training at each site. I was also involved with various royal protection operations.

Skills and Abilities

IT literate and familiar with the MS Office suite. Excellent communications skills, both verbal and written. Logical approach to problem solving. Calm and level headed nature. Ability to see the bigger picture and to think through implications of decisions and actions. Ability to adapt and change priorities depending on conflicting demands. Excellent interpersonal skills; I enjoy building strong relationships with suppliers and clients. Strong leadership skills and the ability to see projects through to the end with positive

results.

Excellent people management skills.

Education

Ravensbourne School, Bromley (1991 – 1997) 9 GCSEs (A-C) NVQ Level 2 in Business Management NVQ Level 2 in Computer Communications GNVQ in Leisure & Tourism

References

Employment PersonalAlex Marshall Paul VernonManaging Director 07958 404 088Data Protect UKalex.marshall@dataprotectuk.com020 8269 0128 / 07709 399 859