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I. Key Features

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What is eServices 2.0?

Security insight and efficiency platform that provides real-time visibility on your

security systems – intrusion, access, video, fire – on a single online interface.

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• Single Sign-on for All Security Data: real-time visibility on

all your security systems

• Identify Trends & Perform Predictive Analytics: with

feature-rich personalized dashboard

• Business Intelligence on the Go: Full Functionality on Any

Device

• Save Time with Self-service: Manage passcards, action

plans, schedules and more online

• Built on Customer Feedback: Request new features with a

direct link to development team

• Intuitive, User-Interface: Easy navigation, auto form

complete functionality and more

• Reporting How You Want It: Create custom filters and

report on the data points that matter to you

Why does it matter to Customers?

Streamline Data for Actionable Decisions

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eServices 2.0 turns Insight into Intelligence by giving

you the power to streamline and digest all your

security data on a single, personalized dashboard for

actionable decisions.

Visualize data your way – Completely customizable,

you define the report, filter criteria, grouping, time

span, and visualization type.

eServices 2.0: Feature-Rich Personalized Dashboard

eServices 2.0 We Hear You, & STANLEY Responds

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Direct Access to STANLEY

The Issue & Feature Request

functionality in eServices 2.0 gives

you a direct link to the product

development team.

Total Transparency

When you utilize the Issue & Feature Request tool,

you can:

• See the status of your request

• See when the team starts development

• See when the feature will be completed

• View a full history and tracking of logged requests

• Share comments with the development team for

even more transparency

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eServices 2.0 is built on over a decade of customer feedback, and we are

always looking to hear what you need to make your security operation more

productive.

eServices 2.0: Save Time With Self-Service Features

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Identify trends,

control user

access, create

real-time

notification alerts

and get reports

how you want

them.

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View & manage

system activity,

drill down and

identify issues,

and manage

passcards,

action plans, call

lists, open/close

schedules, etc.,

all online.

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Stay informed

with installation

and service

projects across all

your locations,

schedule service

requests online,

and track your

service

technician’s ETA.

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Control costs and

manage all

invoices, contracts,

and associated

documentation

online.

GET THE BIG PICTURE WITH ALL THE DETAILS

Account

Management Monitoring Installation &

Service Billing

eServices 2.0: Reporting How You Want It

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Group, sort, and filter your locations based on custom tags you

create; such as facility types, regions, or other criteria of your choice

– so you can see the data that matters to you

Save time and perform predictive analytics based on your real-time

reporting data

View data your way, with customizable visualization options that let

you define the report, filter criteria, grouping, time span, and chart

type

II. Navigation

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eServices 2.0 - Login & Landing Page

Initial login and

password prompt

Landing page after login

STANLEY Security’s eServices 2.0, has been enhanced with a new look and feel, providing a more user-friendly navigational

experience and more robust reporting functionality.

New look & feel – with

ease of use navigation

enhancements

Stay informed with the

latest on eServices and

STANLEY

Valid email address is

required for each unique

user to get access and

password.

eServices 2.0 – Product Issues & Feature Requests

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Click Link to provide eServices Feedback

Type a detailed description of what

was done and what happened.

Select issue type – bug, feature, navigation, usability or support

Enter - Menu section & Issue

New self-service issue

logging feature for a

direct link to the

product development

team

Select Priority Level – Critical, Major, Medium, Minor

Able to view history &

status of requests for

even more

transparency

eServices 2.0 – Contact STANLEY business functions

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Connect with

functional areas

within the STANLEY

team to address your

issues.

eServices 2.0 – My Account Menu

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• Details User name, phone, time zone, language and company information

• Change Password User level password management for real-time business requirements

• Manage Subscriptions Report subscriptions on demand via email daily, weekly or monthly

• Setup eInform Notifications Email notifications to keep you informed real-time about projects, installs and

service appointments

• Customize Executive Dashboard Puts you in control of your eServices experience with customizable dashboards to

help manage business operations

• Sign Out Exit the eServices application

My Account provides general

user experience

administration and access to

additional Hosted and

Managed Services

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Hosted Services Offers quick easy access to other Hosted Services offerings like eAttendance and eVideoCloud – future release will enable single sign

on capability.

Stanley Managed Services Offers quick easy access to other STANLEY Managed Services offerings like eAccessManager and eVideoManager Reports –

customers with eAccessManager or eVideoManager will have access to these report options.

eServices 2.0 – My Account – Hosted Services & STANLEY

Managed Services My Account also provides

access to Hosted Services

like – eAttendance,

eVideoCloud as well as

STANLEY Managed Services

like eVideoManager and

eAccessManager

eServices 2.0 – Executive Dashboard

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eServices 2.0 has new, feature-rich customizable dashboards with the ability to access the full breadth of STANLEY’s

eServices from via the web on any mobile device.

Dashboard metrics to

provide quick easy

insight into your

business

New customizable

dashboard widgets to

design to your key

metrics

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eServices 2.0 – User Management & Permissions

Self-service user &

permission

administration down

to the report level

Setup User contact

details and Multi-

language support for

regional needs.

Configure User level

functional access – to

the 5 key touch points

Individual User Level Setup and Management of Functional Access

eServices 2.0 – User Management & Permissions

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Create Groups and select

specific functions and reports

to allow access for their

business role.

Reset User Passwords,

Enable or Disable Account

Status, Login for Admin to

Impersonate a User to setup

and functionality

Define Tag Access, Location

Access and Functional Role

for each User the Admin

manages

Full Admin level User Management to configure Roles, Access, Account Status and

Reset Passwords on demand.

Edit Group access

permissions and

members

eServices 2.0 – Account Management - Locations - Menu & Reports

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Location Report - Creates a report of existing locations with Stanley CSS monitoring and/or services provided to the customer.

Accounts with

multiple locations to

provide a complete

listing

eServices 2.0 – Account Management - Locations – Manage Tags -

Menu & Reports

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What are Tags? •Tagging lets you define your own detail

about the sites to report against. This could

be the traditional district/region hierarchy,

but also could be used to identify facility

types i.e. warehouse, storefront, or other

criteria of your choice that you would like to

report against.

•Replaces Location ID, Group 1; and Group

2 text fields in legacy version of eServices

Manage Location Tags – Associate predefined tags to specific locations or groups of locations for more responsive filtering and

searches.

Manage Tags – Create unique tags for your site locations to help with grouping and allow for quick easy call-up based on key

words.

Add and modify

Location based Tag

references

Select and associate

specific tags to

locations.

eServices 2.0 – Account Management - Documents - Menu & Reports

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Performance Scorecard - The Performance Scorecard measures Stanley CSS’s performance in the five key customer touch-points: Account

Management, Installation, Service, Monitoring, and Billing on your account. The report is generated quarterly and updated so you may access it online.

Requirements Document - This co-authored custom document contains clear and specific guidelines for all five of the Stanley CSS key customer

touchpoints: Account Management, Installation, Service, Monitoring, and Billing. The Requirements Document is used throughout our partnership to make

sure your security needs are met.

National Account Customers Only

National Account customers only –

Provides a Scorecard summary of

the account for the year .

Requirements doc outlines

guidelines for 5 key touch points.

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eServices offers the User various reporting options:

Excel Advanced Export – Immediate export of selected report data from eServices 2.0 to Excel data format.

Online Report – Initiate report criteria from eServices and display within eServices Report Viewer.

Report PDF Export – Initiate report data criteria from eServices and export to PDF data format.

Background Excel Report- Initiate report criteria from eServices and export to Excel data format in the background to be sent to users email address.

eServices 2.0 – Report Viewing Options

Multiple report

options for eServices

report viewing or

export formats.

eServices 2.0 – Monitoring – Tests - Menu & Reports

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Alarm Test Report Options – Allows specification of zones which will not be included on Alarm Test Reports.

Alarm Test Report - Creates a report that will show all test activity for your system.

Alarm Test Summary Report – Creates a report that will show all summary of all test activity for your system.

Test Queue Report - Display & print a list of accounts that are currently in test or run away. Run away is a panel in trouble.

Fire Test Report - Creates a report that displays fire test information for your account.

Offers various Alarm

and Fire Test report

formats.

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eServices 2.0 – Monitoring – Activity - Menu & Reports

All Activity Report – Creates a report that will show all alarm activity on your accounts.

Unscheduled Activity Report – Creates a report that allows viewing of unscheduled activity on all or one of your locations.

Weekly Summary Report – Creates a weekly report summary of all alarm activity on your accounts.

Incident Summary – Creates a summary count of the incidents which have occurred for this Customer ID.

Incident Report – Creates a report that allows viewing of incidents that have occurred on all or one of your locations or systems.

Not Armed Summary – This report shows a summary of all systems that were not armed during a prescribed timeframe.

Not Armed Report – This report shows any systems that were not armed during a prescribed timeframe.

Open/Close Report – Creates a report for viewing of open and close activity (disarming & arming alarm system) on one or all site locations.

Status Report – Creates a report that displays current status.

Fire Inspection History Report – Creates a report that will show the fire inspection history of your accounts.

Reports that show

activity and details

around various

Intrusion events and

Fire Inspection reports

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eServices 2.0 – Monitoring – Activity - Menu & Reports

New select Tag

feature to call up pre-

defined groups of

location

New expanded

reporting date range

by customer account

level access

Quick easy selection

of report criteria to

return specific data

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eServices 2.0 – Monitoring – Tests - Menu & Reports

New auto-fill feature

for location based

information. Will

match account name,

address, city or zip

code.

Alarm Test Report Options– Allows specification of zones which will not be included on Alarm

Test Reports.

Alarm Test Report – Creates a report that will show all test activity for your system.

Alarm Test Summary Report – Creates a report that will show all summary of all test activity for

your system.

Test Queue Report – Creates a report that will generate a list of your accounts which are

currently in test.

Fire Test Report – this report shows the last date and next scheduled date of Fire inspection.

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eServices 2.0 – Monitoring Maintenance - Menu & Reports

Edit Access / Call List – Allows you to edit Call List of who will be called when an Action Plan is used to respond to a signal from a site location.

Action Plan Report – Creates a report that shows the details of Action Plans.

Invalid Phone Number Format Report – Creates a report that displays invalid phone number formats (i.e. not enough digits) for your account.

Open / Close Schedules – Creates a report of the Open/Close Schedules which are entered for a given Customer ID.

Panel Help Report - Creates a report that displays information about the panel for this account.

Zone Report – Creates a report that displays zone information for an account.

Alarm Permits Report – Creates a report of any permits attached to each account.

Provides access rights to

admin and configure

reports as well as to run

reports around security

maintenance functions.

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eServices 2.0 – Monitor Menu – Maintenance – Edit Access Call List

Add/Remove/Edit

Access Call List

Call Order

The order to contact the individuals in response to an alarm or incident is

designated from Level 1-4 in sequence.

Functional Capabilities

Level 1-4 are the Passcard roles and Level 1 has the Admin level of

functionality, while Level 4 can only Arm and Disarm their system..

Identify a

Location to

Edit Access

Call List

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eServices 2.0 – Monitoring – Passcards - Menu & Reports

Passcard Search – Creates a report for you to view all passcards which match the given name entered.

Passcard Access Report – Creates a report so you can view accounts that a passcard is valid for.

Passcard Usage Report – Creates a report that will display the passcard holders activity.

Print Passcards – Allows printing of select passcards.

Creates reports

around Passcard

Access and Usage

Also provides ability

to Print Passcards.

eServices 2.0 – Install & Service - Menu and Reports

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Create Service Request - Creates a service request for given Customer ID.

Installation Report - Creates a report that allows viewing of pending installations, completed installations, or both.

Preventative Maintenance Report – Creates a report that displays preventative maintenance for your account.

Service Repair Report - Creates a report that allows viewing of pending service repairs, completed service repairs or both.

Service Request List – Creates a report that allows viewing of pending service repairs, completed service repairs or both.

Service Request Report – Creates a report that provides detailed information on a particular service request.

Access to Create

Service Requests as

well as reports

associated with

Services and

Maintenance done by

STANLEY.

eServices 2.0 – Billing Menu & Report Options

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Billing Report - Creates a report that allows viewing of unpaid invoices, paid invoices or both.

Spend Report - Creates a report that allows viewing of Spend Amounts for installation and recurring Stanley CSS services contracts.

Ability to pay invoices

online from eServices

Customer access to

review paid/unpaid

invoices and specific

details associated

with location spend.