HYLANDS PARK CUSTOMER INFORMATIONFRIDAY 21ST UNTIL MONDAY 24TH AUGUST 2015

HYLANDS HOUSE AND PARKHylands has over 574 acres of Grade 2 listed parkland, showcasing an important example of Landscape Architect Humphry Repton’s influence during the 19 Century. Today Hylands House, also listed, can be hired for weddings corporates and events. The Stables Visitor Centre with Gift Shop, Cafe and Artist Studios are surrounded by colourful Pleasure Gardens and an award winning contemporary garden. Ancient Woodlands, Grasslands and a Serpentine Lake all provide important habitat for a number of protected species. The park also boasts a new all-inclusive Adventure Castle play area for our younger visitors.

GETTING THERE RAIL AND BUSESFirst Buses will operate a shuttle service between Chelmsford Rail Station and Hylands Park for £5 return. Buses run from Coval Lane, exit from the front of the rail station and turn left info Fairfield Road. The shuttle service from V Festival will run from the bus station near yellow campsite. Check national rail for train times and routes.

FRIDAY 21 AUGUSTChelmsford to V Festival: 8.30am until 7pm

SATURDAY 22 AND SUNDAY 23 AUGUSTChelmsford to V Festival: 9.30am until 7pm

V Festival to Chelmsford: 7pm until 1am

MONDAY 24 AUGUSTV Festival to Chelmsford: 6am until 12 noon

A request from Greater Anglia - Please note that if you are travelling by train from London that Oyster Cards are not valid to Chelmsford. This includes Pay as you Go credit and London area zone Travelcards. A separate rail ticket to Chelmsford will be required. You must by your ticket before you board the train. You cannot offer to ‘pay the difference’ in any fare

once you arrive in Chelmsford. If you arrive without a valid rail ticket you may have to pay a penalty fare. Please ensure you have the correct ticket before you travel. If you have any queries please visit www.greateranglia.co.uk

FESTIVAL COACHESCoach travel can be booked in advance by visiting our official coach suppliers atwww.biggreencoach.co.uk www.nationalexpress.com

If booking festival tickets and a coach travel package, please note that festival tickets will only be given out when disembarking from the coach at the festival.

Coaches leave the festival site from the bus station near yellow campsite.

BY CARPlease follow road signs to V Festival, failure to do so may prevent entry to the park. Please do not use SAT NAV when nearing Hylands Park as road closures are in place that are not usually there.

From the South and East – Follow the A12 to Chelmsford then follow signs to V Festival.

From the North and West – Take M25, M11 then A414 to Chelmsford then follow signs to V Festival.

GETTING A LIFTThere are Pick Up and Drop Off points in Blue and Yellow car parks, to find these follow the blue and white road signs. Some roads will be closed so drivers will need to exit the A12 at Junction 17. Maps showing diversion routes can be found on the V Festival website in the travel section.

EXITING BY CARPlease be patient when exiting, stewards will assist you. Please look after yourself and others and ensure you are fit do drive before you leave Hylands Park.

CAR PARKINGYou can book in advance via your official ticket outlet, parking tickets are £20 plus booking fee in advance, £20 on the gate if arriving on Friday or £10 if arriving on Saturday or Sunday.

ON FOOTHylands Park is approximately 2 miles south from Chelmsford town centre on the A414. Follow the signs from Chelmsford when reaching the site head towards Gate 5.

ARRIVING AT V FESTIVALDAY TICKET HOLDERS – SATURDAY &/OR SUNDAYYou are not permitted to camp and do not need a festival wristband. Your ticket will allow you entry to the arena on Saturday and/or Sunday and will be scanned by the stewards. There is no re-admittance to the arena so please ensure you have all your belongings with you.

WEEKEND CAMPING & WEEKEND NON CAMPING WRISTBAND HOLDERSYou will receive an entry wristband from your ticket outlet. Please ensure you read the information on the wristband wallet carefully. Keep the wristband safe and do not put it on until you are on route to V Festival. Please note that replacement wristbands will not be issued.Please do not put tents or equipment in the fire lanes within the campsites. It will be removed even if you are not present. The lanes allow emergency vehicles access, if you are in any doubt please ask.Please collect a recycling bag on arrival and use it over the weekend. There will be more bags available from the litter pickers in the campsite over the weekend. There are recycling and litter points throughout the campsite, do please use these to help us keep the campsites tidy and recycle your waste after you have left.Why not make the trip from the car parks or coach station a little easier by booking a Festi Barrow, visit www.festibarrow.co.uk for details.

CAMPERVANS/CARAVANS/TRAILER TENTS Pitches are £99 bookable in advance from www.seetickets.com subject to availability. If you have pre booked please exchange your campervan ticket and weekend camping tickets for a wristband at the wristband exchange tent. There is a max of 4 person permitted per pitch and each must have a weekend camping ticket. All persons staying in the campervan must exchange their tickets at the same time.Tents are not permitted in or around your pitch, awnings integral to a campervan are permitted. Due to fire safety measures any equipment that we feel could infringe safety regulations will be removed. Vehicles other than those above are not permitted into this area.Please display your campervan hanging card from your rear view mirror to assist us directing you to the correct place.

SECURITY SEARCHES All persons entering the festival site may be searched as a condition of entry. Strictly no illegal substances or so called Legal Highs (psychoactive substances) will be permitted into the site. Possession of either may lead to your ejection from the festival or arrest.

GENERAL CAMPERSINFORMATIONPHONE CHARGINGVirgin Media has reintroduced their fantastic FREE recharge towers this year! Calls, tweets, selfies can give your phone battery a right old bashing. So take it to one of the recharge towers and get juiced up, while you’re there you can experience the LG G4 and snap yourself a free shot.Also, Volt’s charging service let’s you charge your phone in your pocket. You can rent a Volt Charger from the VOLT outlets. When it runs out of power, just swap it for a full charged one. You can pre-order your rented charger at Volts website visit www.getvolt.dk/en/vfestivalhylands.

CAMPSITE SAFETYCarbon Monoxide is colourless and odourless and is poisonous. Disposable BBQ’s give off harmful carbon monoxide during and after use, never take

one into your tent, awning, caravan or motorhome. If you get separated from your friends, can’t find your tent, feel unwell or just would like somebody to talk to over a cuppa then visit the Welfare tent in red campsite or look out for one of the volunteers wandering around the campsites. They are here to assist you and are happy to help as are the stewards and security.Mark your tent to make it easily identifiable to you, make mental note of your surroundings and your nearest campsite security tower they are all numbered for ease. Look out for each other you’re all neighbours albeit for a weekend.No glass is permitted on site - there is a glass bottle exchange outside of red campsite. You can decant your liquids from glass bottles into plastic here for £1 per bottle and all proceeds go to The Rotary Club End Polio Campaign. You get to keep the contents and your glass bottles will be recycled.

SHOWERS & TOILETSThere are showers situated outside of red campsite in the village area. Toilets are located throughout the campsites, arena and car parks.

TENTSLove Your Tent – Please take your tents and other camping equipment home with you, this is the best way to save your money and recycle at the same time.

CAMPSITE DO’S AND DON’TSPlease don’t bring anything illegal or anything considered offensive, illegal highs/psychoactive substances. Do please bring your smart phones for that gorgeous #SelfV but do take good care of all your belongings.

ARENA DO’S AND DON’TS(all of the above in the X section, plus)

OPENING TIMESCar Parks – 9am Friday 15 August

Campsites – 12 noon Friday 15 August

The Arena – Approx 1pm Friday for campers only & at 11.30am on Saturday and Sunday

The village is an area which will remain open throughout most of the night on Friday and Saturday until approximately 4.30am.For campers only, this year Headphone Disco will be operating a silent disco in the Sure Arena Stage from midnight until 2.30am on Friday and Saturday nights. Pop on the headset and choose your channel as two DJ’s battle for your attention as you dance like a loon! You can also interact with the DJ’s live on the screens using Facebook and Twitter. Capacity is limited and operates on a first come basis, you can’t enter if y ou don’t have the headset and you can’t leave until you hand it back in!

Alcohol Soft drinks in plasticCanned Food & drinks containers, max 500ml Long Pole Flags in sizeChairs

There is a packing list on www.vfestival.com for your use.

Fires Alcohol (not in glass)Glass Food (not in glass)Fireworks Canned Food & DrinksAir Horns Small Portable BBQ’s LPG Camping Stoves (in red campsite only, Vehicles none in yellow)Gazebos Clothing for allFlying Lanterns weather conditionsFlares

GENERAL FESTIVAL INFORMATIONVIP UPGRADESWe are offering ticket holders the chance to upgrade their tickets to enter the VIP area inside of the arena. The upgrades are limited and are available until sold out from ticketmaster.co.uk or seetickets.com

Upgrades offer the following benefits;

A relaxed and spacious environment offering a wider choice of exclusive food and drink outlets

Cash bar with comfortable indoor and outdoor seating areas

Post-festival late bar with DJ’s on Saturday and Sunday nights

Beautiful location in the garden of Hylands HouseVIP toilet access

VIP toilet access

STAGESAll indoor stages have set capacities which cannot be exceeded. If you wish to see a specific artist you are advised to get there early as admittance cannot be guaranteed. Once an indoor stage reaches its capacity the entrances will be closed and not reopened until that artist has finished, even if people exit during the performance.

TOILETSThere are toilets located throughout the festival site. We don’t want you to queue jump but don’t be afraid to ask people to check the toilet doors. Please keep the toilets clean, they are cleaned and emptied throughout the weekend but we need your help too. Do not use the surrounding park land you risk being ejected from the festival if you do.

FOOD AND DRINK A large selection of food stalls offering a variety of dishes from all over the world.There are bars serving alcohol during licenced hours to over 18’s only. We operate a challenge 25 policy so please don’t be offended if you are asked for ID. It is against the law to purchase alcohol for under 18’s. Bars operate on a token system where tokens are purchased from a token booth and exchanged for drinks at the bar. Refunds on tokens will only be given on the last day of th event from the designated

token booths during the last hour that the bars are trading. The designated booth location and times are displayed on the token booths.You can claim 10p back on every cup you take back to the Cash It Don’t Trash It stands.

RUBBISHPlease use the bins and recycling areas provided, this all goes a long way to help with the clear up of the site and is good for the environment.

LOST PROPERTYPlease hand in anything you might find to the WAVES staff in the Welfare tent. Please report any missing items to the WAVES staff before reporting it missing to the Police. Anything not claimed during the event or items found during the site clean-up will be taken to Lost Property V festival WAVES, PO BOX 150, Droitwich Spa, WR9 0WX or you can email a description of the item to support@wavesltd.org

BE SAFEBE DRINKAWAREIf you consume too much you may not be able to remember where your tent is, the campsites are large. Drink water in between alcohol and stay hydrated, we want you to remember your great weekend.

LEGAL HIGHS / PSYCHOACTIVE SUBSTANCES Don’t be fooled by the marketing. Just because it says it’s legal on the packet doesn’t make it safe. They can have short and long term health effects. The risks are increased when mixed with other drugs or alcohol. They are often sold as plant food or bath salts as they cannot be sold for human consumption this which has enabled sellers to get around the law. You can’t really be sure what’s in them or what effect they are likely to have on you. We know many have been linked directly to emergency hospital admissions and in some cases, deaths. Want to know more? Talktofrank.com or call 0300 123 6600. These substances like illegal drugs are banned from the festival so please don’t bring them. You may be searched by security or the Police as a condition of entry to the festival site. Please use common sense when deciding what to bring. Anything illegal, prohibited from the festival or considered offensive will be confiscated and you may be asked to leave the festival site.Look after yourself and those around you. If you feel unwell you can visit one of the first aid points which

are signposted in the arena and the campsites or visit the Welfare Area or The Samaritans are also on hand if you wish to just talk. If you take medication please let your friends know and remember to bring it with you.There are areas inside the festival site which are designated no smoking areas. Please adhere to the signage in these areas or you may risk a fine from the local authority.

KEEP IT SAFEUse the Lockerhouse facility on-site to secure your belongings or use the left luggage facility in the Welfare tent. To book a locker in advance please visit www.lockerhouse.co.uk

EMERGENCY SERVICES Full emergency services are present at the festival.

CRIME STOPPERSIf you know or suspect somebody of coming to V Festival to commit a crime you can contact the Police or Crime Stoppers anonymously on 0800 555 111. If you see anybody acting suspiciously please alert a member of staff or the Police.

THINGS TO REMEMBER• If you don’t need it don’t bring it

• Leave valuables at home

• Lock your vehicles and don’t leave anything of value visible

• Pickpockets may operate in densely crowded areas, be vigilant and look after your wallet and mobile phone

• Get to know your neighbours in the campsites, create a community spirit

• Mark property with a postcode (but not your house keys)

• Keep cash and possessions on you but not all in one place

• If you are the designated driver, ensure you are safe to drive before you do so

• Share your photo’s with us #SelfV

facebook.com/vfestival twitter.com/vfestival Instagram.com/vfestival

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