human amplification in the enterprise - automation. innovation. learning

www.infosys.com/human-amplification

HUMAN AMPLIFICATION IN THE ENTERPRISE

AUTOMATION. INNOVATION. LEARNING.

THE RESEARCH

THE STUDY REVEALS

• Specific drivers of digital transformation for enterprises

• The facets of this transformation

• Expected and ensuing outcomes

• Role of Artificial Intelligence (AI)- supported activities

through the digital transformation journey

The study outlines how an enterprise’s digital

transformation can become more than an

accelerator of business, an amplifier of its people.

2

IT and business decision makers

were interviewed from industry

verticals across the U.S., from a

range of organizations, with more

than

1,070

employees and

1,000

or more annual revenue

$500M



KEY FINDINGS

3

29% enterprises, who score low on their

innovation mandate, rate lifelong learning

as extremely important

63% who achieved their automation mandate,

also say they developed 20+ valuable

innovations in the past 12 months

66% need freedom from mundane tasks to

be more innovative

77% believe lifelong learning improves their

ability to fit into new roles

89% growth companies help their people

automate, innovate and learn

lifelong

96% say pervasive automation is key to

their digital transformation

98% generate additional revenue through

AI-led transformation

84% say AI filled in gaps in their tribal

knowledge of the enterprise,

thereby making work easier



CURRENT STATE OF DIGITAL TRANSFORMATION

4

96% indicate their

organizations are

already implementing

digital transformation

programs, or will do so

in the near future

Is your company undergoing digital transformation?

75%

4%

4%

17%

Yes Yes, but only partially or in pockets

Not yet, but we plan to in the near future

No, we are not planning to execute on digital transformation initiatives



AUTOMATION

5

Organizations are primarily automating functions such as curating and storing data, garnering insights from data and managing

voluminous and complex documents.

Their motivation to automate is to achieve greater people productivity, reduce costs, and minimize human errors.

CHALLENGES THAT HINDER

AUTOMATION

highlight lack of adequate focus

from senior leaders to achieve

pervasive automation44%

see lack of business and IT

alignment as responsible for

the slow rate of automation57%

When asked to rank the focus of their company’s automation effort, processes emerge as a first choice for 42% of respondents

20%

30%

24%

26%

11%

17%

30%

42%

43%

27%

17%

13%

23%

27%

30%

20%

Applications Processes Infrastructure Data

First Second Third Fourth

FOCUS OF AUTOMATION EFFORT



INNOVATION

6

Organizations that automate and reinvest their people

productivity gains into innovation efforts tend to be

more successful

BUT WHAT DRIVES PEOPLE TO BE

INNOVATIVE?

want freedom from having to perform

mundane tasks to be more innovative66% seek more avenues for experimentation

in their organizations64%

of the respondents, from organizations

which have automated most of the tasks,

say they were able to develop 20+ valuable

innovations in the past 12 months

63%

What do you need to be more innovative?

Freedom from having toperform mundane task

Avenues forexperimentation

Opportunities to learnnew skills

Exposure tonew/breakthrough

technologies

More collaborationwith other people

Teams of innovators

Innovation partners oran innovation

ecosystem of partners

66%

64%

62%

48%

38%

25%

15%



LEARNING

7

Transformation is most fruitful when based in a culture of lifelong

learning that ensures people remain relevant even in a vastly

changed, increasingly digital landscape

respondents in enterprises

that are nearing completion

of digital transformation

insist on the importance of

lifelong learning

93%

organizations that are

nearly complete with the

digital transformation say

improving the ability to fit

into new roles is the main

factor behind the

importance of lifelong

employee learning

89%

Importance of lifelong learning and digital transformation progress

Near CompleteLimited Progress

3% 6%21%

41%29%

0% 2% 1% 4%

Not important at all Slightly important Moderately important

Important Extremely important

93%



KEY GOALS TO ACHIEVE WITH DIGITAL TRANSFORMATION

8

This research also took a look into what enterprises

mandate for their senior leadership to achieve to be

able to meet their organizations’ 12-month growth plans.

say making data-led insights available

on demand for business decisions is

the most difficult goal to achieve43%

believe creating or improving products

and services is the toughest to attain17% REASONS THAT MAKE IT DIFFICULT TO

ACHIEVE THE MANDATED GOALS?

say it is a lack of automated access

to data 60% say it is lack of time/bandwidth to

invest in innovation 45% state not having in-house skills in the

right technologies as the cause41%

Make better use of dataFor business decisions

Innovate to create or improveProducts, services

Create new revenuechannels

Monetize data

Increase profit

43%

17%

9%

8%

8%

Which goals are most difficult to achieve?



ENTERPRISES MUST COMPLETE THE JOURNEY

9

Digital

transformation– spanning the complete cycle

of automation-innovation-

learning – can empower leaders

to deal with the 12-month

challenge effectively

The impact of digital transformation on enterprises

Finding ways to getready insights from data

Introducingproducts/service

innovations

Delivering greatcustomer/employee

experience

Limited Progress Near Complete Progress

33%

11%

28%

7%

49%

27%



ROLE OF AI

10

AI, when integral to the digital transformation journey, greatly

amplifies the outcomes of transformation.

Enterprises can significantly benefit from AI-led automation,

simplification, real-time efficiencies, greater people

productivity and potential to uncover new value.

cite AI-supported activities

significantly improve their efficiency96%

say predictive modeling and

machine learning play a role in

creating innovations that generate

new value, in new ways

9 in10

Have AI applications played a role in your company’s digital transformation initiative?

18% 75%Machine learning

44% 53%Automated predictive analytics

and response

34% 57%Cognitive AI-led processes/tasks

42% 47%Robotic automation of

processes

36% 55%Institutionalization of enterprise

knowledge using AI

47% 45%Building AI-based applications to

improve products/services

37% 54%Automation of decision making

40% 49%Natural voice recognition services

34% 52%The use of chatbots

7%

3%

9%

11%

9%

8%

9%

11%

14%

Yes, significant Yes, somewhat No



ROLE OF AI

11

IMPACT OF AI-LED AUTOMATION

respondents, who have made significant

progress in their digital transformation by

using AI-supported activities, indicate

that it generated additional revenue for

their organizations

98%

respondents from enterprises with

significant growth indicate that their

organizations made more than $10

million directly from AI applications

compared to only 7% of the respondents

from companies with marginal growth

56%

91% 88%

85% 84%

AI-led automation effortsundertaken by my organization

have freed up some of my time tofocus on more creative activities.

AI has helped myorganization make

processes more real timeand efficient.

AI filling in the gaps inmy tribal knowledge ofthe enterprise makes

my work easier.

My organization’s AIimplementations are the biggestdriver of productivity increases

that we experience.

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