how cisco embraced next gen learning for global sales enablement

How Cisco Embraced Next-Gen LMS for Global Sales

Enablement

Todd Stone Linda Oba-Sayre

Manager, Learning Systems and Tools Technical Lead – Partner Facing

October 2014

Cisco Systems, Inc.

Partner Education Connection (PEC)

Mobile Partner Education Connection (mPEC)

Cisco Confidential 2© 2013-2014 Cisco and/or its affiliates. All rights reserved.

Learning Objectives

Partner Education Connection (PEC) and Mobile Partner Education Connection (mPEC) Overview

Content Lifecycle Process

What’s Next for PEC and mPEC

Q & A


Leverage the learning management system (LMS) as a primary enablement platform for large scale company initiatives

Build a strong foundation of content management practices that support consistently up-to-date content for your learners

Drive innovation in mobility, streaming video and multi-lingual content using the LMS as an integration point for various solutions


How Cisco Embraced Next-Gen LMS for Global Sales Enablement


Mobile Partner Education Connection (mPEC)


• Content available in MP4, PDF and PowerPoint

• Download app from iTunes and Google Play

• Multilingual user interface (iPad only) & voice search

• CCO user authentication

• Browse content by various categories

• One click download and registration

• Play/view content in offline mode

• Manage content on mobile device

• Filters and sort capabilities

• Support Apple AirPlay

• Operate on both Wi-Fi and cellular data(3G/4G)

Note: By user: Channel Partner 80%, Cisco employees 20%


Mobility App & Content Download SummarySnap Shot taken at end of Q4 FY14

mPEC

Android

mPEC

iPad

mPEC

iPhone

SalesConnect

IOS

SalesConnect

Android

Totals

Period Dates June 28, 2013

Through

July 26, 2014

May 10, 2012

Through

July 26, 2014

March 12, 2013

Through

July 26, 2014

April 27, 2014

Through

July 26, 2014

Period Time 1 Year 1

Month

2 Years 2

Months

1 Year 4

Months

3 Months

Apps

Deployed

7,520

17%

18,119

41%

8,618

19%

7,468

17%

2,533

6%

44,258

100%

Number of

Countries

Deployed

155 122 114 97 122168

unique

Content Titles

Downloaded 16,310 93,881 14,114 9,596 133,901


Content Lifecycle Process


How do we keep the content up-to-date?

How will our users know the most recently deployed content?

Who owns the content and/or curriculum?

Support cases, who to turn to for resolution?

What organizations are contributing to the catalog?

Need a central repository to host content

Content tagging: appear in search results or from a deep link


The PEC team currently manages over 8000 pieces of content on PEC and mPEC; over 80% of the content is less than 2 years old.

Central repository to host content:

content owners, launch dates, tags, etc.

Ratings and review audits monthly

mPEC: content reviewed every 90 days

Low usage annual audits on content and curricula

Broken links and content audits on browse pages


Service Level Agreement:

3 – 5 business days

Program on-boarding

Host files

Media transformation

Tagging

News articles

Notification to content submitters:

30 days

14 days

7 days

Archival notice

Remove from LCMS and PEC

Remove from active curricula

Remove from browse catalog page


Request

Deployment

ReportingContent

Audit

End-of-Life


What’s Next?


Mar ‘00 May ‘04 Jan ‘09 Aug ‘13 FY15

Initial release of The

Partner E-Learning

Connection (PEC)

- First central portal

for partner training

- Tracks learning

progress

- 3rd party

integrations for

content launches

and tracking, etc.

*Additional releases with features and functionalities occurred in between the major releases

PEC ACS Upgrade

- New user interface

- Enhanced program

pages

- Additional search

capabilities – save

query, favorites

- Notifications portlet

- Prescriptive

assessments

Migration to Saba

platform

- Change of name

from “E-Learning”

to “Education”

- Minimum features

and functionality

- Tracks learning

progress

- 3rd party

integrations for

content launches

and tracking, etc.

PEC Saba Upgrade

- New user interface

- Addition of Theatre

Training Library

icon

- Personalization

portlet

- Events portlet

- Program page fly

outs

- Improved Search

capabilities

Initial release of the

Central Site

- Central portal for Cisco

Seller and Partner

Channel Resellers

- Responsive web

design

- Reduces number of

locations for training

- Tracks learning

progress

- Reporting and more…


Adding file type for easy download on PEC

Ability to deploy to other platforms other than PEC and mPEC

Web interface with easy upload to repository folder

Multi-lingual support within the interface

Central repository of tags used consistently with Cisco Sellers and Cisco Reseller Channel Partners


In Closing


PEC Users vs. Non PEC Users

Certification

Level

PEC User Avg.

Booking

Gold Book 7x more

Silver Book nearly 2x more

Premier Book 2x more

Select Book 2x more

• Global channel resellers;

contribute to over 80% of

Cisco’s revenue

• Accelerate their learning on

Cisco products, services and

solutions

• Every $1 Cisco spent on PEC,

Cisco received $72 in value

• Top 10 booking partners are

some of the heaviest users of

the PEC

Thank you.

how cisco embraced next gen learning for global sales enablement

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