hosted voip service - voicemanager

VoiceManagerProduct Presentation

Paul SmithSales and Marketing Director

Agenda

• Introduction to VoIP

• VoiceManager – Hosted VoIP Solution

• VoiceManager Benefits

• Questions?

VoiceManager Product Presentation - Agenda

Introduction to VoIP

VoiceManager Product Presentation - Introduction to VoIP


VoIP stands for ‘Voice over Internet Protocol’ and is described as:

’the routing of voice conversations over the Internet or through any other IP-based network.’

• With VoIP, voice conversations are digitized and broken up into multiple ‘Packets’ and moved across a network - then reassembled at the destination point to make an audible conversation

• VoIP does not always, as commonly referred to, use the Public Internet to transport the traffic. It can use any Public or Private IP based Network

• For consumers call quality is not key, the Public Internet is used for the transportation of these calls. In Business quality of the conversation is key, either a Public or Private IP network is used for the transportation of these conversations

• VoIP, in part, bypasses the traditional PSTN network that is made up of complex and multiple layers of network equipment and thus utilises minimal equipment

What is VoIP


Cost Redustion:• Calls made over IP to PSTN (Offnet) can be traditionally cheaper than using

the existing PSTN network as there are less hops/touch points• Calls made over IP are location independent so International Calls can be

considerably cheaper• Calls made from IP to IP (OnNet) do not touch the existing PSTN network and

thus do not generate a call charge• Increased Broadband uptake allows utilisation of existing ‘Data’ services to

convey ‘Voice’ – customer no longer needs separate phone and data lines• Traditional TDM networks are expensive in terms of capital outlay and

operational management.

Why VoIP?


Added Value:• VoIP is location independent so a customer is no longer tied geographically to

a number – a user in London can take their number to Glasgow• VoIP is geographically agnostic, only an IP connection is needed to make VoIP calls,

so geographically dispered companies can seamless link their operations together• VoIP integrates with PC based software and brings voice into the ICT revolution

• Voice calls can be delivered as emails• Voice calls can be made by the PC to a headset – no need for a handset• Voice calls can be transferred to any location• Voice calls can ‘Hunt’ users out and ring simultaneous users

Why VoIP? Continued


Option 1 – Purchase an IP PBX & Invest in VoIP Network• Operates like standard PBX but offer lower cost calls and more user features

• Capital cost - involves investment for the IP PBX and probably additional equipment, any future upgrading will have a cost• Management cost – sophisticated technology that needs specialized

skillsets either in house or at additional cost from the supplier

How can VoIP be delivered?


How can VoIP be delivered? Option 2 – Purchase a Hosted IP Offering (VoiceManager)• All the features of IP PBX but a VoIP Service Provider will own, manage, update

equipment and lease the service:• No (or low) capital cost – no IP PBX to purchase• Predictable operating expense – charges based per user. If people added,

you know exactly how costs will increase.• No maintenance cost – provider responsible for all costs associated with the

equipment and software upgrades, moves and changes done directly via web interface by the customer


Voice is now an Application Service

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Email

Web Hosting

PC Backup

Anti-Virus

Collaboration

Firewall

Storage

ACCE

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VOICE

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VOICE

Email

Web Hosting

PC Backup

Anti-Virus

Collaboration

Firewall

Storage


“By the end of 2012, the UK business community will have a Hosted IP Voice subscriber base of 1.95 Million users. This population will have risen from its current size of 0.187 Million (2007) and will represent a market worth over £625 Million.”

What the Analysts say about Hosted VoIP

illume Consulting 2008

VoiceManager - Hosted VoIP Solution

VoiceManager Product Presentation – Hosted VoIP Solution


“VoiceManager - Hosted VoIP" is a Centrex system where PBX-like services are provided to enable telephone calls ...

What is VoiceManager - Hosted VoIP?

Centrex stands for CENTRalised EXchange


VoiceManager Network Topology

Broadband

WAN

Home Worker

Router

IP orAnalogue ATA

Branch OfficeATA

IP orAnalogue

Router

Switch

Central Office

Router

Switch

FREE On-Net Calls

PowergroupVoiceManager

Network

PSTN Call Breakout

(Off-Net Calls)


VoiceManger Solution OverviewCustomer ready to adopt VoIP in its entirety• Uses broadband or other IP connection (Ethernet, MPLS etc) to make and

receive phone calls.• Only requires an IP Phone from Powertelecom’s Authorised Equipment List• No other VoIP specific equipment on site• Dial-tone as normal• Can also use PC-based softphones, supplied by Powergroup• Quality is as good as traditional voice services and uses G711 (80kbps) or

G729a Codec’s (24kbps)• Sold on a monthly rental, per licence basis• One licence = one end user.


VoiceManger Business Benefits• Ability to manage incoming calls (e.g., service sector businesses)• Great for businesses having trouble forecasting the future and managing cash flow/capex.• VoiceManager is easy to install and re-locate making it easy to move to a new site

(e.g., new business parks)• Easily Increase and reduce users – this is helpful for project-based businesses

(e.g., construction, sales agencies) or with those with variable numbers of employees (e.g., Christmas seasonal, tourism)

• Ideal for multi-site businesses or those with home/remote workers• Integrate VoiceManager with Microsoft Outlook to improve workflow• Improve disaster recovery capability (e.g., businesses in a flood plain)• Improve carbon footprint (e.g., public sector)• Outsourced voice solution means reduced IT expediture


VoiceManger Features Sets

Alternate NumbersAutomatic Hold/RetrieveBarge-in ExemptCall Forward - SelectiveCall NotifyCalling Line ID Blocking - OverrideCommPilot ExpressPriority Alert/Distinctive RingingPush to Talk (Intercom facility)Remote OfficeSelective Call AcceptanceSelective Call RejectionSequential RingingSimultaneous RingVoice Messaging User

Premium User (License)Standard User (License)Anonymous Call RejectionAutomatic Call BackBasic Call LogsCall Forward - AlwaysCall Forward - BusyCall Forward - No AnswerCall ReturnCall TransferCall WaitingCalling Line ID Delivery - BlockingCalling Line ID

Delivery - ExternalCalling Line ID delivery - InternalCalling Name RetrievalClient Call ControlDo Not DisturbCall HoldThree-Way CallIntercept UserLast Number RedialSpeed Dial 100Speed Dial 8

Call Capacity ManagementCalling Plan - IncomingCalling Plan - OutgoingDevice Inventory ReportHunt GroupIntercept GroupSeries CompletionVoice Messaging GroupAccount and Authorization CodesCall ParkCall PickupEnhanced Inventory ReportLDAP IntegrationMusic On Hold

Site Features

Optional FeaturesHunt Group | Auto Attendant | Voice VPN | Call Centre Automatic Call Distribution | Call Centre Express

Call Centre Agent | Call Centre Supervisor | Business Assistant Tool-Bar | Voice Massaging User


VoiceManager Optional Features

Reception ConsolePC Receptionist Console



Assistant-MobilePersonal Assistant Mobile Client

ToolbarPersonal Assistant Plug-In for Outlook and internet browsers





SoftphoneVoice/Video Soft Client


Authorised VoiceManager EquipmentCPE offering to support IP Voice Services:• VoiceManager can only be used with authorised equipment (IP Phones).

Authorised handsets includes Linksys By Cisco and Polycom IP Handsets.• Purchase IP Phones from Powertelecom with no minimum order quantity or set-up fees• All new IP Phones are pre-configured before delivery to customers address (Plug n Play)


IP Access OptionsExisting Powergroup connectivity customers will already be well placed to access VoiceManager services. However you can connect to VoiceManager using exsisting connectivity if it meets the requirements below:

Broadband Networks• ADSL, SDSL or via a direct BTnet connection

Ethernet Networks• VoiceManager will soon be available over Powergroup’s Ethernet WAN Product.

Alternative IP Networks• If you would like to use VoiceManager via MPLS or TDM access then please contact

your Powergroup Account Manager


999 Emergency Service CallsFrom 8th September 2008 IP Voice Service Providers must provide 999 access and caller location details in the event of a ‘silent call’

VoiceManager is compliant with this and offers full 999 support by:

• The VoiceManager provisioning portal, and associated portals, will not allow a customer to set-up a site until caller location details have been provided into our database.

• Caller location details are provided via a feed to the Emergency Services Database

• A 24 hour helpdesk is available to the Emergency Services to call if they need to check caller location details and the local IP address

VoiceManager Benefits

VoiceManager Product Presentation – Benefits


VoiceManager Benefits• Improved incoming Call Control

Customers can create advanced call diverts (e.g., divert all calls to voicemail except for calls from a specific CLI).

Simultaneous call ringing (ie, when a call comes in, both the IP phone and a mobile phone ring at the same time).

Easy integration with CRM applications such as Salesforce.

• No need to buy or manage PBXs

Pay for handsets and calls used on a monthly rental basis – very important in times of economic uncertainty

Most users will save money compared to traditional voice services


VoiceManager Benefits Continued• Improved Integration for remote offices/workers

Call hunt groups can include remote offices or people working from home. These can be easily customised by the customer

Free on-net calls between offices and home workers

• Environmentally Friendly

A small on-site PBX can consume 40W. VoiceManager will typically consume the equivalent of 4W

Encourage home working knowing employees are fully integrated into the company phone network

• Integration into Microsoft Outlook

Customers can make calls, control incoming calls and view call history via a toolbar on Outlook and Internet Explorer Simultaneous call ringing (ie, Click-to-call from Outlook.


Common Myths About VoIPVoiceManager / VoIP = Free CallsUsing VoIP in a business environment to make telephone calls will not give you free calls. VoiceManager will offer most businesses a significant reduction in call costs and telephony infrastructure.

Installing a VoIP system sounds a bit ComplexVoiceManager makes it easy to setup a working VoIP solution in a matter of days. Signup to VoiceManager, receive your IP Phones, Plug in IP Phones and use. All other phone options can be made by yourself or via Powergroup’s managed service.

Any Questions?

hosted voip service - voicemanager

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