Hotel Management

and Operation

Objectives: Identify the basic management structure Explain the different between the term front

of the house and back of the house Familiarize the organizational chart of a hotel

and the functions of it’s employees Identify methods hotels use to reduce their

turnover rate Explain the major legal mandates that relate

to hiring and employment.

Categories of travelers:BusinessmenTouristsHoliday makersMotoristsSea and Air travelersPermanent ResidentsLocal Residents of the areasGuests

common aims :to satisfy their guests to run profitable business

Function of HotelsThe attraction of touristsThe provision of venues and special facilities

Employment opportunities The use of the local productsThe encouragement of Local Businesses and Industries

The provision of Local Amenities – some hotels in addition to providing amenities for their actual staying or resident guests also open their door to those who live the areas in which they are located.

There is a very wide variety of hotels. Many of them can be categorized broadly into types:

Describing and Rating HOTEL

motor hotel is a hotel designed for motorist, and usually has a parking area for motor vehicles.  

MOTEL

Town Hotel- a lodging place which is accessible to the vacationists that is why it is located in the town.

Resort Hotel-  place used for relaxation or recreation, attracting visitors for vacations and/or tourism. Resorts are places, towns or sometimes commercial establishment operated by a single company.

Tourist Hotel-Tourist Hotel is a heritage-listed building only 300 ft.  Airport Hotel- A hotel is an establishment that provides lodging paid on a short-term basis.

Beach Hotel- it is a seasonal resort. is accommodation that sits on the sand.

Business Hotel-A business hotel is a hotel that specifically caters to the needs of business customers. It tends to have larger business facilities, and more conference rooms and function rooms than a hotel designed for tourists.

The Range of Amenities:

Swimming pools

Bedrooms with private bathrooms

Gymnasiums

Coffee shops

Television lounges

Entertainments

Organized Activity

Facilities for Children

Bar Facilities- It might be important to some people weather a hotel holds a license for the sale of alcoholic drinks.

PRICES and TARIFFS The prices which guests can afford to pay

– or are willing to pay.

The tariffs set by a hotels management will depend on many factors and then many types of cost which must be paid to keep the hotel operational.

Purposes of Travel

Travel motivations:HOLIDAY VACATIONS CULTURE and RELIGIONBUSINESSHOBBIESHEALTHSPORTS ACTIVITIES AND RECREATION NEW EXPERIENCES

In hotel organization, there are three departments particularly concerned with accommodation.

The Reception department - Allocate the accommodation .

The housekeeping department – plan, provide and service the Accommodation.

The maintenance department - provide adequate hot and cold water, sanitation, heating, lighting and ventilation as well as maintaining and repairing individual articles and areas within the accommodation operations.

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Duties and Responsibilities:position duties Responsibilities

1. General manager

2. Director of Marketing

• Director of sales

• Food beverage controller

Supervise all the activities

Oversees all sales functions

Facilitates the meetings for banquets and reception

Regulates foods and beverage cost through menu planning

for the coordination of all departments

Accounting the finances

Works closely the with management and provides advice thorugh consultation and reporting

• Front office manger

• Director of engineering

• Director of housekeeping

• Reservation manager

3. Controller

Acts as liaison between meeting planers and the hotel

Supervises all the housekeeping personnel

Oversees reservation functions and plans

Acts as financial advisor to management

For the maintainance of the physical and mechanical plant

Incharge to all renovations.

Supervises guests check in and departure transactions

Assist management in achieving profits objectives.

4. Director of Human Resources

For all employees programs and employment practices.

A general manager must have good communication skills.Communication: In many industries, the GM deals with the external parties directly.

General Management

Food and Beverages

Reservation Office

Housekeeping

Enroll now !!! St. Paul UniversityB.S. Business Administration major in MarketingB.S. TourismA.B. –HistoryA.B. Mass Communication