hospital quarterly: april to june 2010 · actual results for armidale and new england hospital...
TRANSCRIPT
Hospital performance report: District group 1 hospitals
(C1) peer group
Hospital Quarterly: April to June 2010
Hospital Quarterly: special feature on emergency department care april to June 2010 www.bhi.nsw.gov.au
Arm
idal
e an
d N
ew E
ng
lan
d H
osp
ital
D
istr
ict
grou
p 1
hosp
itals
(C1)
H
unte
r N
ew E
ngla
nd A
rea
Hea
lth S
ervi
ce
Armidale and New England Hospital: Patients attending the emergency department April to June 2010
Same period last year
Change since one year ago
Armidale and New England Hospital: Waiting times in the emergency department April to June 2010
Transfer time (off stretcher) 4 Target: 90% transferred in 30 min.
Same period last year
Hospital peer group
(this period)
Percentage of patients who received treatment by target time, by triage category 5 6
Percentage of patients who received treatment by time and triage category 5
All attendances: 3,661 patients 1
Emergency attendances by triage category: 3,599 patients 2
*
*
657 (18%)
1,360 (38%)
1,360 (38%)
1 Immediately life threatening
2 Imminently life threatening
3 Potentially life threatening
4 Potentially serious
5 Less urgent
*
*
478
1,255
1,804
13%
49%
37%
8%
-25%
Emergency attendances by triage category and mode of separation: 3,557 patients 3
Treated and admitted to hospital (738)
Treated and discharged or transferred (2,597)
treatment (222)
1 Immediately life threatening
2 Imminently life threatening
3 Potentially life threatening
4 Potentially serious
5 Less urgent
*
104 (14%)
283 (38%)
267 (36%)
*
*
*
349 (13%)
1,016 (39%)
1,133 (44%)
0 (0%)
*
*
67 (30%)
138 (62%)
Attendances arriving by ambulance: 665 patients
96% 93% 78%
1 Immediately life threatening
2 Imminently life threatening
3 Potentially life threatening
4 Potentially serious
5 Less urgent
100%
81%
82%
85%
95%
Target: 100% seen in 2 min.
Target: 80% seen in 10 min.
Target: 75% seen in 30 min.
Target: 70% seen in 60 min.
Target: 70% seen in 120 min.
100%
96%
83%
88%
95%
1 Immediately life threatening
2 Imminently life threatening
3 Potentially life threatening
4 Potentially serious
5 Less urgent
Patient left without, or before completing,
Perc
enta
ge o
f tr
eate
d pa
tient
s
Minutes from triage until treatment
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180
99%
84%
79%
77%
92%
†
†
Emergency department records for this peer group (C1) recorded less than 100 per cent triage 1 performance (i.e. started to receive treatment within two minutes of being triaged). NSW Health organised an independent clinical review which concluded that these records contained data entry errors and all patients received treatment within two minutes of being triaged. The Bureau has reported the percentage for this peer group currently available on the HIE.
Hospital Quarterly: special feature on emergency department care april to June 2010 www.bhi.nsw.gov.au
* Suppressed due to small numbers and to protect privacy. Relevant graphs are also suppressed.1. All attendances at the emergency department (ED) including emergency and non-emergency.2. All emergency attendances with a recorded triage category.3. All emergency attendances with a recorded triage category, excluding attendances with a mode of separation of transferred prior to treatment or died in ED.4. Transfer time refers to the time between arrival and transfer to the care of the ED. 5. All emergency attendances excluding those without a recorded triage category, triage time, or treatment time.6. Targets for triage levels are recommended by the Australasian College for Emergency Medicine.7. All emergency attendances excluding those without a recorded triage category, treatment time, or departure time.8. To account for differences between hospitals in the types of patients served, values are standardised for age, gender, health status, education, language, socioeconomic status, days in bed for illness or injury in February 2009, times in hospital overnight in past six months and severity of pain (if any).9. Care experiences that matter most are based on analysis of all emergency department respondents to the NSW Health Patient Survey 2009.Note: Percentages may not add to 100 per cent due to rounding. All percentages rounded to whole numbers.Sources: Attendance, waiting and treatment time data from Health Information Exchange (extracted 16 July 2010); ambulance data from Ambulance Service, NSW (provided 23 July 2010); patient experiences data from the emergency department module of the NSW Health Patient Survey 2009.
Arm
idal
e an
d N
ew E
ng
lan
d H
osp
ital
D
istr
ict
grou
p 1
hosp
itals
(C1)
H
unte
r N
ew E
ngla
nd A
rea
Hea
lth S
ervi
ce
Armidale and New England Hospital: Treatment to departure time in the emergency department April to June 2010
Percentage of patients who were treated and admitted by time and triage category 7
Percentage of patients who were treated and discharged or transferred by time and triage category 7
Emergency admission performance (EAP) Target: 80% admitted in 8 hours
of admitted patients were transferred from the emergency department to a ward or operating suite within 8 hours of starting treatment.
Armidale and New England Hospital: Patient experiences in the emergency department NSW Health Patient Survey, February 2009
Key to patient ratings:
Overall patient ratings of emergency department care
Actual results Standardised results 8
Patient ratings of care experiences that matter most 9
Actual results for Armidale and New England Hospital Standardised results for Armidale and New England8
98%
Poor Fair Good Very good Excellent
Armidale and New England Hospital
New South Wales
District group 1 hospitals
5 10% 26% 31% 28%
5 12% 25% 32% 26%
5 12% 25% 32% 26%
4 11% 26% 35% 24%
4 11% 26% 34% 25%
5 12% 25% 32% 26%
Staff courtesy
Completeness of care
Waiting time
9% 26% 34% 28%
6 8% 31% 30% 25%
17% 21% 21% 18% 23%
9% 26% 35% 27%
5 11% 28% 33% 23%
16% 20% 23% 21% 19%
Perc
enta
ge o
f ad
mitt
ed p
atie
nts
Hours from starting treatment until admission
EAP
targ
et
Perc
enta
ge o
f no
n-ad
mitt
ed p
atie
nts
Hours from starting treatment until discharge or transfer
0%
20%
40%
60%
80%
100%
0 2 4 6 8 10 12 0%
20%
40%
60%
80%
100%
0 2 4 6 8 10 12
†
Hospital Quarterly: special feature on emergency department care april to June 2010 www.bhi.nsw.gov.au
Bat
hu
rst
Bas
e H
osp
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D
istr
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grou
p 1
hosp
itals
(C1)
G
reat
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Hea
lth S
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Bathurst Base Hospital: Patients attending the emergency department April to June 2010
Same period last year
Change since one year ago
Bathurst Base Hospital: Waiting times in the emergency department April to June 2010
Transfer time (off stretcher) 4 Target: 90% transferred in 30 min.
Same period last year
Hospital peer group
(this period)
Percentage of patients who received treatment by target time, by triage category 5 6
Percentage of patients who received treatment by time and triage category 5
All attendances: 5,865 patients 1
Emergency attendances by triage category: 5,825 patients 2
*
*
1,199 (21%)
3,302 (57%)
1,017 (17%)
1 Immediately life threatening
2 Imminently life threatening
3 Potentially life threatening
4 Potentially serious
5 Less urgent
*
*
1,194
3,148
1,069
-31%
-7%
0%
5%
-5%
Emergency attendances by triage category and mode of separation: 5,809 patients 3
Treated and admitted (441)
Treated and discharged or transferred (5,153)
treatment (215)
1 Immediately life threatening
2 Imminently life threatening
3 Potentially life threatening
4 Potentially serious
5 Less urgent
*
65 (15%)
185 (42%)
164 (37%)
*
*
*
997 (19%)
3,009 (58%)
916 (18%)
*
*
15 (7%)
126 (59%)
70 (33%)
Attendances arriving by ambulance: 855 patients
80% 87% 78%
1 Immediately life threatening
2 Imminently life threatening
3 Potentially life threatening
4 Potentially serious
5 Less urgent
100%
64%
77%
78%
96%
Target: 100% seen in 2 min.
Target: 80% seen in 10 min.
Target: 75% seen in 30 min.
Target: 70% seen in 60 min.
Target: 70% seen in 120 min.
100%
85%
80%
78%
94%
1 Immediately life threatening
2 Imminently life threatening
3 Potentially life threatening
4 Potentially serious
5 Less urgent
Patient left without, or before completing,
Perc
enta
ge o
f tr
eate
d pa
tient
s
Minutes from triage until treatment
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180
99%
84%
79%
77%
92%
†
†
Emergency department records for this peer group (C1) recorded less than 100 per cent triage 1 performance (i.e. started to receive treatment within two minutes of being triaged). NSW Health organised an independent clinical review which concluded that these records contained data entry errors and all patients received treatment within two minutes of being triaged. The Bureau has reported the percentage for this peer group currently available on the HIE.
Hospital Quarterly: special feature on emergency department care april to June 2010 www.bhi.nsw.gov.au
* Suppressed due to small numbers and to protect privacy. Relevant graphs are also suppressed.1. All attendances at the emergency department (ED) including emergency and non-emergency.2. All emergency attendances with a recorded triage category.3. All emergency attendances with a recorded triage category, excluding attendances with a mode of separation of transferred prior to treatment or died in ED.4. Transfer time refers to the time between arrival and transfer to the care of the ED. 5. All emergency attendances excluding those without a recorded triage category, triage time, or treatment time.6. Targets for triage levels are recommended by the Australasian College for Emergency Medicine.7. All emergency attendances excluding those without a recorded triage category, treatment time, or departure time.8. To account for differences between hospitals in the types of patients served, values are standardised for age, gender, health status, education, language, socioeconomic status, days in bed for illness or injury in February 2009, times in hospital overnight in past six months and severity of pain (if any).9. Care experiences that matter most are based on analysis of all emergency department respondents to the NSW Health Patient Survey 2009.Note: Percentages may not add to 100 per cent due to rounding. All percentages rounded to whole numbers.Sources: Attendance, waiting and treatment time data from Health Information Exchange (extracted 16 July 2010); ambulance data from Ambulance Service, NSW (provided 23 July 2010); patient experiences data from the emergency department module of the NSW Health Patient Survey 2009.
Bat
hu
rst
Bas
e H
osp
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D
istr
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grou
p 1
hosp
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(C1)
G
reat
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rn A
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Hea
lth S
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Bathurst Base Hospital: Treatment to departure time in the emergency department April to June 2010
Percentage of patients who were treated and admitted by time and triage category 7
Percentage of patients who were treated and discharged or transferred by time and triage category 7
Emergency admission performance (EAP) Target: 80% admitted in 8 hours
of admitted patients were transferred from the emergency department to a ward or operating suite within 8 hours of starting treatment.
Bathurst Base Hospital: Patient experiences in the emergency department NSW Health Patient Survey, February 2009
Key to patient ratings:
Overall patient ratings of emergency department care
Actual results Standardised results 8
Patient ratings of care experiences that matter most 9
Actual results for Bathurst Base Hospital Standardised results for Bathurst Base Hospital 8
84%
Poor Fair Good Very good Excellent
Bathurst Base Hospital
New South Wales
District group 1 hospitals
4 12% 18% 36% 29%
5 12% 25% 32% 26%
5 12% 25% 32% 26%
3 9% 24% 35% 28%
4 11% 26% 34% 25%
5 12% 25% 32% 26%
Staff courtesy
Completeness of care
Waiting time
10% 18% 37% 33%
6 12% 22% 32% 28%
14% 19% 23% 22% 21%
7 23% 35% 32%
4 10% 26% 34% 26%
15% 19% 23% 22% 21%
Perc
enta
ge o
f ad
mitt
ed p
atie
nts
Hours from starting treatment until admission
EAP
targ
et
Perc
enta
ge o
f no
n-ad
mitt
ed p
atie
nts
Hours from starting treatment until discharge or transfer
0%
20%
40%
60%
80%
100%
0 2 4 6 8 10 12 0%
20%
40%
60%
80%
100%
0 2 4 6 8 10 12
†
Hospital Quarterly: special feature on emergency department care april to June 2010 www.bhi.nsw.gov.au
Bel
mo
nt
Ho
spit
al
Dis
tric
t gr
oup
1 ho
spita
ls (C
1)
Hun
ter
New
Eng
land
Are
a H
ealth
Ser
vice
Belmont Hospital: Patients attending the emergency department April to June 2010
Same period last year
Change since one year ago
Belmont Hospital: Waiting times in the emergency department April to June 2010
Transfer time (off stretcher) 4 Target: 90% transferred in 30 min.
Same period last year
Hospital peer group
(this period)
Percentage of patients who received treatment by target time, by triage category 5 6
Percentage of patients who received treatment by time and triage category 5
Perc
enta
ge o
f tr
eate
d pa
tient
s
Minutes from triage until treatment
All attendances: 5,569 patients 1
Emergency attendances by triage category: 5,539 patients 2
18 (0%)
399 (7%)
1,312 (24%)
3,084 (56%)
726 (13%)
1 Immediately life threatening
2 Imminently life threatening
3 Potentially life threatening
4 Potentially serious
5 Less urgent
11
206
1,189
3,529
730
64%
94%
10%
-13%
-1%
Emergency attendances by triage category and mode of separation: 4,953 patients 3
Treated and admitted to hospital (718)
Treated and discharged or transferred (3,960)
treatment (275)
1 Immediately life threatening
2 Imminently life threatening
3 Potentially life threatening
4 Potentially serious
5 Less urgent
*
94 (13%)
300 (42%)
306 (43%)
*
*
*
958 (24%)
2,265 (57%)
446 (11%)
0 (0%)
10 (4%)
26 (9%)
159 (58%)
80 (29%)
Attendances arriving by ambulance: 1,477 patients
77% 77% 78%
1 Immediately life threatening
2 Imminently life threatening
3 Potentially life threatening
4 Potentially serious
5 Less urgent
100%
86%
78%
76%
89%
Target: 100% seen in 2 min.
Target: 80% seen in 10 min.
Target: 75% seen in 30 min.
Target: 70% seen in 60 min.
Target: 70% seen in 120 min.
100%
94%
84%
77%
83%
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180
1 Immediately life threatening
2 Imminently life threatening
3 Potentially life threatening
4 Potentially serious
5 Less urgent
Patient left without, or before completing,
99%
84%
79%
77%
92%
†
†
Emergency department records for this peer group (C1) recorded less than 100 per cent triage 1 performance (i.e. started to receive treatment within two minutes of being triaged). NSW Health organised an independent clinical review which concluded that these records contained data entry errors and all patients received treatment within two minutes of being triaged. The Bureau has reported the percentage for this peer group currently available on the HIE.
Hospital Quarterly: special feature on emergency department care april to June 2010 www.bhi.nsw.gov.au
* Suppressed due to small numbers and to protect privacy. Relevant graphs are also suppressed.1. All attendances at the emergency department (ED) including emergency and non-emergency.2. All emergency attendances with a recorded triage category.3. All emergency attendances with a recorded triage category, excluding attendances with a mode of separation of transferred prior to treatment or died in ED.4. Transfer time refers to the time between arrival and transfer to the care of the ED. 5. All emergency attendances excluding those without a recorded triage category, triage time, or treatment time.6. Targets for triage levels are recommended by the Australasian College for Emergency Medicine.7. All emergency attendances excluding those without a recorded triage category, treatment time, or departure time.8. To account for differences between hospitals in the types of patients served, values are standardised for age, gender, health status, education, language, socioeconomic status, days in bed for illness or injury in February 2009, times in hospital overnight in past six months and severity of pain (if any).9. Care experiences that matter most are based on analysis of all emergency department respondents to the NSW Health Patient Survey 2009.Note: Percentages may not add to 100 per cent due to rounding. All percentages rounded to whole numbers.Sources: Attendance, waiting and treatment time data from Health Information Exchange (extracted 16 July 2010); ambulance data from Ambulance Service, NSW (provided 23 July 2010); patient experiences data from the emergency department module of the NSW Health Patient Survey 2009.
Bel
mo
nt
Ho
spit
al
Dis
tric
t gr
oup
1 ho
spita
ls (C
1)
Hun
ter
New
Eng
land
Are
a H
ealth
Ser
vice
Belmont Hospital: Treatment to departure time in the emergency department April to June 2010
Percentage of patients who were treated and admitted by time and triage category 7
Percentage of patients who were treated and discharged or transferred by time and triage category 7
Emergency admission performance (EAP) Target: 80% admitted in 8 hours
of admitted patients were transferred from the emergency department to a ward or operating suite within 8 hours of starting treatment.
Belmont Hospital: Patient experiences in the emergency department NSW Health Patient Survey, February 2009
Key to patient ratings:
Overall patient ratings of emergency department care
Actual results Standardised results 8
Patient ratings of care experiences that matter most 9
Actual results for Belmont Hospital Standardised results for Belmont Hospital 8
82%
Poor Fair Good Very good Excellent
Belmont Hospital
New South Wales
District group 1 hospitals
5 6 22% 33% 35%
5 12% 25% 32% 26%
5 12% 25% 32% 26%
8% 22% 36% 31%
4 11% 26% 34% 25%
5 12% 25% 32% 26%
Staff courtesy
Completeness of care
Waiting time
6 22% 31% 39%
4 9% 19% 35% 33%
13% 20% 25% 18% 25%
6 21% 35% 35%
4 8% 23% 35% 31%
15% 19% 23% 22% 21%
Perc
enta
ge o
f ad
mitt
ed p
atie
nts
Hours from starting treatment until admission
EAP
targ
et
Perc
enta
ge o
f no
n-ad
mitt
ed p
atie
nts
Hours from starting treatment until discharge or transfer
0%
20%
40%
60%
80%
100%
0 2 4 6 8 10 12 0%
20%
40%
60%
80%
100%
0 2 4 6 8 10 12
†
Hospital Quarterly: special feature on emergency department care april to June 2010 www.bhi.nsw.gov.au 90
Bo
wra
l an
d D
istr
ict
Ho
spit
al
Dis
tric
t gr
oup
1 ho
spita
ls (C
1)
Sydn
ey S
outh
Wes
t A
rea
Hea
lth S
ervi
ce
Bowral and District Hospital: Patients attending the emergency department April to June 2010
Same period last year
Change since one year ago
Bowral and District Hospital: Waiting times in the emergency department April to June 2010
Transfer time (off stretcher) 4 Target: 90% transferred in 30 min.
Same period last year
Hospital peer group
(this period)
Percentage of patients who received treatment by target time, by triage category 5 6
Percentage of patients who received treatment by time and triage category 5
Perc
enta
ge o
f tr
eate
d pa
tient
s
Minutes from triage until treatment
All attendances: 4,239 patients 1
Emergency attendances by triage category: 4,217 patients 2
11 (0%)
269 (6%)
1,537 (36%)
2,158 (51%)
242 (6%)
1 Immediately life threatening
2 Imminently life threatening
3 Potentially life threatening
4 Potentially serious
5 Less urgent
18
275
1,839
2,176
247
-39%
-2%
-16%
-1%
-2%
Emergency attendances by triage category and mode of separation: 4,214 patients 3
Treated and admitted to hospital (665)
Treated and discharged or transferred (3,430)
treatment (119)
1 Immediately life threatening
2 Imminently life threatening
3 Potentially life threatening
4 Potentially serious
5 Less urgent
*
104 (16%)
381 (57%)
169 (25%)
*
*
*
1,149 (33%)
1,900 (55%)
211 (6%)
0 (0%)
*
*
88 (74%)
23 (19%)
Attendances arriving by ambulance: 800 patients
89% 87% 78%
1 Immediately life threatening
2 Imminently life threatening
3 Potentially life threatening
4 Potentially serious
5 Less urgent
91%
82%
78%
85%
98%
Target: 100% seen in 2 min.
Target: 80% seen in 10 min.
Target: 75% seen in 30 min.
Target: 70% seen in 60 min.
Target: 70% seen in 120 min.
88%
66%
75%
82%
93%
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180
1 Immediately life threatening
2 Imminently life threatening
3 Potentially life threatening
4 Potentially serious
5 Less urgent
Patient left without, or before completing,
99%
84%
79%
77%
92%
†
†
Emergency department records indicated this hospital had below 100 per cent triage 1 performance (i.e. started to receive treatment within two minutes of being triaged) in 2010 and also affected C1 peer group performance. The NSW Department of Health has advised that an initial data entry error was corrected at source in May 2010 but, because of technical limitations, does not appear in the HIE. An independent clinical review confirmed data entry errors in these records, and that all patients received treatment within two minutes of being triaged. Bowral Hospital also recorded below 100 per cent triage 1 performance in 2009; this was also investigated and confirmed as a data entry error.
† †
Hospital Quarterly: special feature on emergency department care april to June 2010 www.bhi.nsw.gov.au
* Suppressed due to small numbers and to protect privacy. Relevant graphs are also suppressed.1. All attendances at the emergency department (ED) including emergency and non-emergency.2. All emergency attendances with a recorded triage category.3. All emergency attendances with a recorded triage category, excluding attendances with a mode of separation of transferred prior to treatment or died in ED.4. Transfer time refers to the time between arrival and transfer to the care of the ED. 5. All emergency attendances excluding those without a recorded triage category, triage time, or treatment time.6. Targets for triage levels are recommended by the Australasian College for Emergency Medicine.7. All emergency attendances excluding those without a recorded triage category, treatment time, or departure time.8. To account for differences between hospitals in the types of patients served, values are standardised for age, gender, health status, education, language, socioeconomic status, days in bed for illness or injury in February 2009, times in hospital overnight in past six months and severity of pain (if any).9. Care experiences that matter most are based on analysis of all emergency department respondents to the NSW Health Patient Survey 2009.Note: Percentages may not add to 100 per cent due to rounding. All percentages rounded to whole numbers.Sources: Attendance, waiting and treatment time data from Health Information Exchange (extracted 16 July 2010); ambulance data from Ambulance Service, NSW (provided 23 July 2010); patient experiences data from the emergency department module of the NSW Health Patient Survey 2009.
Bo
wra
l an
d D
istr
ict
Ho
spit
al
Dis
tric
t gr
oup
1 ho
spita
ls (C
1)
Sydn
ey S
outh
Wes
t A
rea
Hea
lth S
ervi
ce
Bowral and District Hospital: Treatment to departure time in the emergency department April to June 2010
Percentage of patients who were treated and admitted by time and triage category 7
Percentage of patients who were treated and discharged or transferred by time and triage category 7
Emergency admission performance (EAP) Target: 80% admitted in 8 hours
of admitted patients were transferred from the emergency department to a ward or operating suite within 8 hours of starting treatment.
Bowral and District Hospital: Patient experiences in the emergency department NSW Health Patient Survey, February 2009
Key to patient ratings:
Overall patient ratings of emergency department care
Actual results Standardised results 8
Patient ratings of care experiences that matter most 9
Actual results for Bowral and District Hospital Standardised results for Bowral and District Hospital 8
91%
Poor Fair Good Very good Excellent
Bowral And District Hospital
New South Wales
District group 1 hospitals
5 7 24% 35% 30%
5 12% 25% 32% 26%
5 12% 25% 32% 26%
4 10% 26% 35% 25%
4 11% 26% 34% 25%
5 12% 25% 32% 26%
Staff courtesy
Completeness of care
Waiting time
7 25% 35% 32%
6 7 23% 33% 30%
10% 18% 23% 25% 24%
9% 26% 35% 27%
5 10% 26% 34% 26%
14% 18% 23% 22% 22%
Perc
enta
ge o
f ad
mitt
ed p
atie
nts
Hours from starting treatment until admission
EAP
targ
et
Perc
enta
ge o
f no
n-ad
mitt
ed p
atie
nts
Hours from starting treatment until discharge or transfer
0%
20%
40%
60%
80%
100%
0 2 4 6 8 10 12 0%
20%
40%
60%
80%
100%
0 2 4 6 8 10 12
†
Hospital Quarterly: special feature on emergency department care april to June 2010 www.bhi.nsw.gov.au
Bro
ken
Hill
Bas
e H
osp
ital
D
istr
ict
grou
p 1
hosp
itals
(C1)
G
reat
er W
este
rn A
rea
Hea
lth S
ervi
ce
Broken Hill Base Hospital: Patients attending the emergency department April to June 2010
Broken Hill Base Hospital: Waiting times in the emergency department April to June 2010
Transfer time (off stretcher) 4 Target: 90% transferred in 30 min.
Same period last year
Hospital peer group
(this period)
All attendances: 4,987 patients 1
Attendances arriving by ambulance: 666 patients
91% 90% 78%
Data for this quarter are not published because of the implementation of a new electronic information system in this emergency department.
Data for this quarter are not published because of the implementation of a new electronic information system in this emergency department.
Hospital Quarterly: special feature on emergency department care april to June 2010 www.bhi.nsw.gov.au
* Suppressed due to small numbers and to protect privacy. Relevant graphs are also suppressed.1. All attendances at the emergency department (ED) including emergency and non-emergency.2. All emergency attendances with a recorded triage category.3. All emergency attendances with a recorded triage category, excluding attendances with a mode of separation of transferred prior to treatment or died in ED.4. Transfer time refers to the time between arrival and transfer to the care of the ED. 5. All emergency attendances excluding those without a recorded triage category, triage time, or treatment time.6. Targets for triage levels are recommended by the Australasian College for Emergency Medicine.7. All emergency attendances excluding those without a recorded triage category, treatment time, or departure time.8. To account for differences between hospitals in the types of patients served, values are standardised for age, gender, health status, education, language, socioeconomic status, days in bed for illness or injury in February 2009, times in hospital overnight in past six months and severity of pain (if any).9. Care experiences that matter most are based on analysis of all emergency department respondents to the NSW Health Patient Survey 2009.Note: Percentages may not add to 100 per cent due to rounding. All percentages rounded to whole numbers.Sources: Attendance, waiting and treatment time data from Health Information Exchange (extracted 16 July 2010); ambulance data from Ambulance Service, NSW (provided 23 July 2010); patient experiences data from the emergency department module of the NSW Health Patient Survey 2009.
Bro
ken
Hill
Bas
e H
osp
ital
D
istr
ict
grou
p 1
hosp
itals
(C1)
G
reat
er W
este
rn A
rea
Hea
lth S
ervi
ce
Broken Hill Base Hospital: Treatment to departure time in the emergency department April to June 2010
Broken Hill Base Hospital: Patient experiences in the emergency department NSW Health Patient Survey, February 2009
Key to patient ratings:
Overall patient ratings of emergency department care
Actual results Standardised results 8
Patient ratings of care experiences that matter most 9
Actual results for Broken Hill Base Hospital Standardised results for Broken Hill Base Hospital 8
Poor Fair Good Very good Excellent
Broken Hill Base Hospital
New South Wales
District group 1 hospitals
4 15% 25% 28% 28%
5 12% 25% 32% 26%
5 12% 25% 32% 26%
5 12% 28% 33% 21%
4 11% 26% 34% 25%
5 12% 25% 32% 26%
Staff courtesy
Completeness of care
Waiting time
3 13% 27% 26% 30%
3 15% 29% 26% 27%
20% 22% 18% 24% 17%
3 12% 30% 33% 22%
6 12% 29% 32% 21%
21% 23% 23% 18% 15%
Data for this quarter are not published because of the implementation of a new electronic information system in this emergency department.
Hospital Quarterly: special feature on emergency department care april to June 2010 www.bhi.nsw.gov.au
Go
ulb
urn
Bas
e H
osp
ital
D
istr
ict
grou
p 1
hosp
itals
(C1)
G
reat
er S
outh
ern
Are
a H
ealth
Ser
vice
Goulburn Base Hospital: Patients attending the emergency department April to June 2010
Goulburn Base Hospital: Waiting times in the emergency department April to June 2010
Transfer time (off stretcher) 4 Target: 90% transferred in 30 min.
Same period last year
Hospital peer group
(this period)
All attendances: 4,318 patients 1
Attendances arriving by ambulance: 740 patients
83% 89% 78%
Data for this quarter are not published because of the implementation of a new electronic information system in this emergency department.
Data for this quarter are not published because of the implementation of a new electronic information system in this emergency department.
Hospital Quarterly: special feature on emergency department care april to June 2010 www.bhi.nsw.gov.au
* Suppressed due to small numbers and to protect privacy. Relevant graphs are also suppressed.1. All attendances at the emergency department (ED) including emergency and non-emergency.2. All emergency attendances with a recorded triage category.3. All emergency attendances with a recorded triage category, excluding attendances with a mode of separation of transferred prior to treatment or died in ED.4. Transfer time refers to the time between arrival and transfer to the care of the ED. 5. All emergency attendances excluding those without a recorded triage category, triage time, or treatment time.6. Targets for triage levels are recommended by the Australasian College for Emergency Medicine.7. All emergency attendances excluding those without a recorded triage category, treatment time, or departure time.8. To account for differences between hospitals in the types of patients served, values are standardised for age, gender, health status, education, language, socioeconomic status, days in bed for illness or injury in February 2009, times in hospital overnight in past six months and severity of pain (if any).9. Care experiences that matter most are based on analysis of all emergency department respondents to the NSW Health Patient Survey 2009.Note: Percentages may not add to 100 per cent due to rounding. All percentages rounded to whole numbers.Sources: Attendance, waiting and treatment time data from Health Information Exchange (extracted 16 July 2010); ambulance data from Ambulance Service, NSW (provided 23 July 2010); patient experiences data from the emergency department module of the NSW Health Patient Survey 2009.
Go
ulb
urn
Bas
e H
osp
ital
D
istr
ict
grou
p 1
hosp
itals
(C1)
G
reat
er S
outh
ern
Are
a H
ealth
Ser
vice
Goulburn Base Hospital: Treatment to departure time in the emergency department April to June 2010
Goulburn Base Hospital: Patient experiences in the emergency department NSW Health Patient Survey, February 2009
Key to patient ratings:
Overall patient ratings of emergency department care
Actual results Standardised results 8
Patient ratings of care experiences that matter most 9
Actual results for Goulburn Base Hospital Standardised results for Goulburn Base Hospital 8
Poor Fair Good Very good Excellent
Goulburn Base Hospital
New South Wales
District group 1 hospitals
5 13% 25% 28% 30%
5 12% 25% 32% 26%
5 12% 25% 32% 26%
3 10% 25% 35% 27%
4 11% 26% 34% 25%
5 12% 25% 32% 26%
Staff courtesy
Completeness of care
Waiting time
12% 27% 27% 33%
5 14% 24% 29% 27%
10% 19% 27% 20% 23%
8% 25% 35% 30%
5 10% 26% 34% 25%
13% 17% 23% 23% 24%
Data for this quarter are not published because of the implementation of a new electronic information system in this emergency department.
Hospital Quarterly: special feature on emergency department care april to June 2010 www.bhi.nsw.gov.au
Gra
fto
n B
ase
Ho
spit
al
Dis
tric
t gr
oup
1 ho
spita
ls (C
1)
Nor
th C
oast
Are
a H
ealth
Ser
vice
Grafton Base Hospital:† Patients attending the emergency department April to June 2010
Same period last year
Change since one year ago
Grafton Base Hospital:† Waiting times in the emergency department April to June 2010
Transfer time (off stretcher) 4 Target: 90% transferred in 30 min.
Same period last year
Hospital peer group
(this period)
Percentage of patients who received treatment by target time, by triage category 5 6
Percentage of patients who received treatment by time and triage category 5
Perc
enta
ge o
f tr
eate
d pa
tient
s
Minutes from triage until treatment
All attendances: 5,418 patients 1
Emergency attendances by triage category: 5,223 patients 2
21 (0%)
500 (10%)
2,325 (45%)
1,851 (35%)
526 (10%)
1 Immediately life threatening
2 Imminently life threatening
3 Potentially life threatening
4 Potentially serious
5 Less urgent
12
446
2,345
2,031
376
75%
12%
-1%
-9%
40%
Emergency attendances by triage category and mode of separation: 5,199 patients 3
Treated and admitted to hospital (857)
Treated and discharged or transferred (4,114)
treatment (228)
1 Immediately life threatening
2 Imminently life threatening
3 Potentially life threatening
4 Potentially serious
5 Less urgent
11 (1%)
216 (25%)
506 (59%)
106 (12%)
18 (2%)
*
*
1,742 (42%)
1,630 (40%)
461 (11%)
0 (0%)
*
67 (29%)
109 (48%)
*
Attendances arriving by ambulance: 724 patients
87% 93% 78%
1 Immediately life threatening
2 Imminently life threatening
3 Potentially life threatening
4 Potentially serious
5 Less urgent
100%
82%
66%
69%
85%
Target: 100% seen in 2 min.
Target: 80% seen in 10 min.
Target: 75% seen in 30 min.
Target: 70% seen in 60 min.
Target: 70% seen in 120 min.
100%
92%
65%
62%
91%
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180
1 Immediately life threatening
2 Imminently life threatening
3 Potentially life threatening
4 Potentially serious
5 Less urgent
Patient left without, or before completing,
99%
84%
79%
77%
92%
†
†
Emergency department records for this peer group (C1) recorded less than 100 per cent triage 1 performance (i.e. started to receive treatment within two minutes of being triaged). NSW Health organised an independent clinical review which concluded that these records contained data entry errors and all patients received treatment within two minutes of being triaged. The Bureau has reported the percentage for this peer group currently available on the HIE.
Hospital Quarterly: special feature on emergency department care april to June 2010 www.bhi.nsw.gov.au
* Suppressed due to small numbers and to protect privacy. Relevant graphs are also suppressed.1. All attendances at the emergency department (ED) including emergency and non-emergency.2. All emergency attendances with a recorded triage category.3. All emergency attendances with a recorded triage category, excluding attendances with a mode of separation of transferred prior to treatment or died in ED.4. Transfer time refers to the time between arrival and transfer to the care of the ED. 5. All emergency attendances excluding those without a recorded triage category, triage time, or treatment time.6. Targets for triage levels are recommended by the Australasian College for Emergency Medicine.7. All emergency attendances excluding those without a recorded triage category, treatment time, or departure time.8. To account for differences between hospitals in the types of patients served, values are standardised for age, gender, health status, education, language, socioeconomic status, days in bed for illness or injury in February 2009, times in hospital overnight in past six months and severity of pain (if any).9. Care experiences that matter most are based on analysis of all emergency department respondents to the NSW Health Patient Survey 2009.Note: Percentages may not add to 100 per cent due to rounding. All percentages rounded to whole numbers.Sources: Attendance, waiting and treatment time data from Health Information Exchange (extracted 16 July 2010); ambulance data from Ambulance Service, NSW (provided 23 July 2010); patient experiences data from the emergency department module of the NSW Health Patient Survey 2009.
Gra
fto
n B
ase
Ho
spit
al
Dis
tric
t gr
oup
1 ho
spita
ls (C
1)
Nor
th C
oast
Are
a H
ealth
Ser
vice
Grafton Base Hospital:† Treatment to departure time in the emergency department April to June 2010
Percentage of patients who were treated and admitted by time and triage category 7
Percentage of patients who were treated and discharged or transferred by time and triage category 7
Emergency admission performance (EAP) Target: 80% admitted in 8 hours
of admitted patients were transferred from the emergency department to a ward or operating suite within 8 hours of starting treatment.
Grafton Base Hospital: Patient experiences in the emergency department NSW Health Patient Survey, February 2009
Key to patient ratings:
Overall patient ratings of emergency department care
Actual results Standardised results 8
Patient ratings of care experiences that matter most 9
Actual results for Grafton Base Hospital Standardised results for Grafton Base Hospital 8
88%
Poor Fair Good Very good Excellent
Grafton Base Hospital
New South Wales
District group 1 hospitals
5 15% 26% 33% 22%
5 12% 25% 32% 26%
5 12% 25% 32% 26%
5 14% 30% 32% 19%
4 11% 26% 34% 25%
5 12% 25% 32% 26%
Staff courtesy
Completeness of care
Waiting time
12% 27% 32% 27%
5 15% 27% 31% 21%
29% 22% 19% 15% 14%
11% 29% 34% 24%
6 13% 30% 31% 19%
28% 25% 22% 15% 11%
Perc
enta
ge o
f ad
mitt
ed p
atie
nts
Hours from starting treatment until admission
EAP
targ
et
Perc
enta
ge o
f no
n-ad
mitt
ed p
atie
nts
Hours from starting treatment until discharge or transfer
0%
20%
40%
60%
80%
100%
0 2 4 6 8 10 12 0%
20%
40%
60%
80%
100%
0 2 4 6 8 10 12
† Interpret this data with caution due to the implementation of a new electronic information system in this emergency department between January and March 2010.* Suppressed due to small numbers and to protect privacy. Relevant graphs are also suppressed.1. All attendances at the emergency department (ED) including emergency and non-emergency.2. All emergency attendances with a recorded triage category.3. All emergency attendances with a recorded triage category, excluding attendances with a mode of separation of transferred prior to treatment or died in ED.4. Transfer time refers to the time between arrival and transfer to the care of the ED. 5. All emergency attendances excluding those without a recorded triage category, triage time, or treatment time.6. Targets for triage levels are recommended by the Australasian College for Emergency Medicine.7. All emergency attendances excluding those without a recorded triage category, treatment time, or departure time.8. To account for differences between hospitals in the types of patients served, values are standardised for age, gender, health status, education, language, socioeconomic status, days in bed for illness or injury in February 2009, times in hospital overnight in past six months and severity of pain (if any).9. Care experiences that matter most are based on analysis of all emergency department respondents to the NSW Health Patient Survey 2009.Note: Percentages may not add to 100 per cent due to rounding. All percentages rounded to whole numbers.Sources: Attendance, waiting and treatment time data from Health Information Exchange (extracted 16 July 2010); ambulance data from Ambulance Service, NSW (provided 23 July 2010); patient experiences data from the emergency department module of the NSW Health Patient Survey 2009.
†
Hospital Quarterly: special feature on emergency department care april to June 2010 www.bhi.nsw.gov.au
Gri
ffith
Bas
e H
osp
ital
D
istr
ict
grou
p 1
hosp
itals
(C1)
G
reat
er S
outh
ern
Are
a H
ealth
Ser
vice
Griffith Base Hospital: Patients attending the emergency department April to June 2010
Same period last year
Change since one year ago
Griffith Base Hospital: Waiting times in the emergency department April to June 2010
Transfer time (off stretcher) 4 Target: 90% transferred in 30 min.
Same period last year
Hospital peer group
(this period)
Percentage of patients who received treatment by target time, by triage category 5 6
Percentage of patients who received treatment by time and triage category 5
Perc
enta
ge o
f tr
eate
d pa
tient
s
Minutes from triage until treatment
All attendances: 4,945 patients 1
Emergency attendances by triage category: 4,690 patients 2
25 (1%)
249 (5%)
1,401 (30%)
2,792 (60%)
223 (5%)
1 Immediately life threatening
2 Imminently life threatening
3 Potentially life threatening
4 Potentially serious
5 Less urgent
22
306
1,467
2,706
337
14%
-19%
-4%
3%
-34%
Emergency attendances by triage category and mode of separation: 4,687 patients 3
Treated and admitted (682)
Treated and discharged or transferred (3,833)
treatment (172)
1 Immediately life threatening
2 Imminently life threatening
3 Potentially life threatening
4 Potentially serious
5 Less urgent
*
105 (15%)
440 (65%)
117 (17%)
*
*
*
945 (25%)
2,562 (67%)
178 (5%)
0 (0%)
*
*
113 (66%)
42 (24%)
Attendances arriving by ambulance: 659 patients
92% 94% 78%
1 Immediately life threatening
2 Imminently life threatening
3 Potentially life threatening
4 Potentially serious
5 Less urgent
100%
72%
71%
74%
96%
Target: 100% seen in 2 min.
Target: 80% seen in 10 min.
Target: 75% seen in 30 min.
Target: 70% seen in 60 min.
Target: 70% seen in 120 min.
100%
78%
75%
82%
97%
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180
1 Immediately life threatening
2 Imminently life threatening
3 Potentially life threatening
4 Potentially serious
5 Less urgent
Patient left without, or before completing,
99%
84%
79%
77%
92%
†
†
Emergency department records for this peer group (C1) recorded less than 100 per cent triage 1 performance (i.e. started to receive treatment within two minutes of being triaged). NSW Health organised an independent clinical review which concluded that these records contained data entry errors and all patients received treatment within two minutes of being triaged. The Bureau has reported the percentage for this peer group currently available on the HIE.
Hospital Quarterly: special feature on emergency department care april to June 2010 www.bhi.nsw.gov.au
* Suppressed due to small numbers and to protect privacy. Relevant graphs are also suppressed.1. All attendances at the emergency department (ED) including emergency and non-emergency.2. All emergency attendances with a recorded triage category.3. All emergency attendances with a recorded triage category, excluding attendances with a mode of separation of transferred prior to treatment or died in ED.4. Transfer time refers to the time between arrival and transfer to the care of the ED. 5. All emergency attendances excluding those without a recorded triage category, triage time, or treatment time.6. Targets for triage levels are recommended by the Australasian College for Emergency Medicine.7. All emergency attendances excluding those without a recorded triage category, treatment time, or departure time.8. To account for differences between hospitals in the types of patients served, values are standardised for age, gender, health status, education, language, socioeconomic status, days in bed for illness or injury in February 2009, times in hospital overnight in past six months and severity of pain (if any).9. Care experiences that matter most are based on analysis of all emergency department respondents to the NSW Health Patient Survey 2009.Note: Percentages may not add to 100 per cent due to rounding. All percentages rounded to whole numbers.Sources: Attendance, waiting and treatment time data from Health Information Exchange (extracted 16 July 2010); ambulance data from Ambulance Service, NSW (provided 23 July 2010); patient experiences data from the emergency department module of the NSW Health Patient Survey 2009.
Gri
ffith
Bas
e H
osp
ital
D
istr
ict
grou
p 1
hosp
itals
(C1)
G
reat
er S
outh
ern
Are
a H
ealth
Ser
vice
Griffith Base Hospital: Treatment to departure time in the emergency department April to June 2010
Percentage of patients who were treated and admitted by time and triage category 7
Percentage of patients who were treated and discharged or transferred by time and triage category 7
Emergency admission performance (EAP) Target: 80% admitted in 8 hours
of admitted patients were transferred from the emergency department to a ward or operating suite within 8 hours of starting treatment.
Griffith Base Hospital: Patient experiences in the emergency department NSW Health Patient Survey, February 2009
Key to patient ratings:
Overall patient ratings of emergency department care
Actual results Standardised results 8
Patient ratings of care experiences that matter most 9
Actual results for Griffith Base Hospital Standardised results for Griffith Base Hospital 8
91%
Poor Fair Good Very good Excellent
Griffith Base Hospital
New South Wales
District group 1 hospitals
7 29% 34% 27%
5 12% 25% 32% 26%
5 12% 25% 32% 26%
4 10% 25% 35% 26%
4 11% 26% 34% 25%
5 12% 25% 32% 26%
Staff courtesy
Completeness of care
Waiting time
7 22% 38% 31%
4 6 29% 34% 27%
10% 25% 26% 20% 19%
8 24% 35% 31%
4 10% 25% 34% 26%
15% 19% 23% 22% 21%
Perc
enta
ge o
f ad
mitt
ed p
atie
nts
Hours from starting treatment until admission
EAP
targ
et
Perc
enta
ge o
f no
n-ad
mitt
ed p
atie
nts
Hours from starting treatment until discharge or transfer
0%
20%
40%
60%
80%
100%
0 2 4 6 8 10 12 0%
20%
40%
60%
80%
100%
0 2 4 6 8 10 12
†
Hospital Quarterly: special feature on emergency department care april to June 2010 www.bhi.nsw.gov.au
Haw
kesb
ury
Dis
tric
t H
ealt
h S
ervi
ce
Dis
tric
t gr
oup
1 ho
spita
ls (C
1)
Sydn
ey W
est
Are
a H
ealth
Ser
vice
Hawkesbury District Health Service: Patients attending the emergency department April to June 2010
Same period last year
Change since one year ago
Hawkesbury District Health Service: Waiting times in the emergency department April to June 2010
Transfer time (off stretcher) 4 Target: 90% transferred in 30 min.
Same period last year
Hospital peer group
(this period)
Percentage of patients who received treatment by target time, by triage category 5 6
Percentage of patients who received treatment by time and triage category 5
Perc
enta
ge o
f tr
eate
d pa
tient
s
Minutes from triage until treatment
All attendances: 4,787 patients 1
Emergency attendances by triage category: 4,740 patients 2
23 (0%)
576 (12%)
2,546 (54%)
1,272 (27%)
323 (7%)
1 Immediately life threatening
2 Imminently life threatening
3 Potentially life threatening
4 Potentially serious
5 Less urgent
20
558
2,555
1,370
225
15%
3%
0%
-7%
44%
Emergency attendances by triage category and mode of separation: 4,534 patients 3
Treated and admitted to hospital (1,161)
Treated and discharged or transferred (2,641)
treatment (732)
1 Immediately life threatening
2 Imminently life threatening
3 Potentially life threatening
4 Potentially serious
5 Less urgent
*
263 (23%)
764 (66%)
121 (10%)
*
*
231 (9%)
1,385 (52%)
846 (32%)
*
*
*
294 (40%)
285 (39%)
137 (19%)
Attendances arriving by ambulance: 967 patients
54% 54% 78%
1 Immediately life threatening
2 Imminently life threatening
3 Potentially life threatening
4 Potentially serious
5 Less urgent
100%
93%
94%
94%
98%
Target: 100% seen in 2 min.
Target: 80% seen in 10 min.
Target: 75% seen in 30 min.
Target: 70% seen in 60 min.
Target: 70% seen in 120 min.
100%
84%
84%
77%
87%
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180
1 Immediately life threatening
2 Imminently life threatening
3 Potentially life threatening
4 Potentially serious
5 Less urgent
Patient left without, or before completing,
99%
84%
79%
77%
92%
†
†
Emergency department records for this peer group (C1) recorded less than 100 per cent triage 1 performance (i.e. started to receive treatment within two minutes of being triaged). NSW Health organised an independent clinical review which concluded that these records contained data entry errors and all patients received treatment within two minutes of being triaged. The Bureau has reported the percentage for this peer group currently available on the HIE.
Hospital Quarterly: special feature on emergency department care april to June 2010 www.bhi.nsw.gov.au
* Suppressed due to small numbers and to protect privacy. Relevant graphs are also suppressed.1. All attendances at the emergency department (ED) including emergency and non-emergency.2. All emergency attendances with a recorded triage category.3. All emergency attendances with a recorded triage category, excluding attendances with a mode of separation of transferred prior to treatment or died in ED.4. Transfer time refers to the time between arrival and transfer to the care of the ED. 5. All emergency attendances excluding those without a recorded triage category, triage time, or treatment time.6. Targets for triage levels are recommended by the Australasian College for Emergency Medicine.7. All emergency attendances excluding those without a recorded triage category, treatment time, or departure time.8. To account for differences between hospitals in the types of patients served, values are standardised for age, gender, health status, education, language, socioeconomic status, days in bed for illness or injury in February 2009, times in hospital overnight in past six months and severity of pain (if any).9. Care experiences that matter most are based on analysis of all emergency department respondents to the NSW Health Patient Survey 2009.Note: Percentages may not add to 100 per cent due to rounding. All percentages rounded to whole numbers.Sources: Attendance, waiting and treatment time data from Health Information Exchange (extracted 16 July 2010); ambulance data from Ambulance Service, NSW (provided 23 July 2010); patient experiences data from the emergency department module of the NSW Health Patient Survey 2009.
Haw
kesb
ury
Dis
tric
t H
ealt
h S
ervi
ce
Dis
tric
t gr
oup
1 ho
spita
ls (C
1)
Sydn
ey W
est
Are
a H
ealth
Ser
vice
Hawkesbury District Health Service: Treatment to departure time in the emergency department April to June 2010
Percentage of patients who were treated and admitted by time and triage category 7
Percentage of patients who were treated and discharged or transferred by time and triage category 7
Emergency admission performance (EAP) Target: 80% admitted in 8 hours
of admitted patients were transferred from the emergency department to a ward or operating suite within 8 hours of starting treatment.
Hawkesbury District Health Service: Patient experiences in the emergency department NSW Health Patient Survey, February 2009
Key to patient ratings:
Overall patient ratings of emergency department care
Actual results Standardised results 8
Patient ratings of care experiences that matter most 9
Actual results for Hawkesbury Health Service Standardised results for Hawkesbury Health Service 8
87%
Poor Fair Good Very good Excellent
Hawkesbury District Health Service
New South Wales
District group 1 hospitals
7 14% 30% 28% 21%
5 12% 25% 32% 26%
5 12% 25% 32% 26%
6 15% 30% 31% 18%
4 11% 26% 34% 25%
5 12% 25% 32% 26%
Staff courtesy
Completeness of care
Waiting time
4 12% 29% 29% 26%
9% 15% 27% 29% 20%
29% 26% 15% 14% 15%
3 11% 30% 33% 23%
7 14% 31% 30% 18%
29% 25% 21% 14% 10%
Perc
enta
ge o
f ad
mitt
ed p
atie
nts
Hours from starting treatment until admission
EAP
targ
et
Perc
enta
ge o
f no
n-ad
mitt
ed p
atie
nts
Hours from starting treatment until discharge or transfer
0%
20%
40%
60%
80%
100%
0 2 4 6 8 10 12 0%
20%
40%
60%
80%
100%
0 2 4 6 8 10 12
†
Hospital Quarterly: special feature on emergency department care april to June 2010 www.bhi.nsw.gov.au
Mo
un
t D
ruit
t H
osp
ital
D
istr
ict
grou
p 1
hosp
itals
(C1)
Sy
dney
Wes
t A
rea
Hea
lth S
ervi
ce
Mount Druitt Hospital: Patients attending the emergency department April to June 2010
Same period last year
Change since one year ago
Mount Druitt Hospital: Waiting times in the emergency department April to June 2010
Transfer time (off stretcher) 4 Target: 90% transferred in 30 min.
Same period last year
Hospital peer group
(this period)
Percentage of patients who received treatment by target time, by triage category 5 6
Percentage of patients who received treatment by time and triage category 5
Perc
enta
ge o
f tr
eate
d pa
tient
s
Minutes from triage until treatment
All attendances: 7,668 patients 1
Emergency attendances by triage category: 7,247 patients 2
35 (0%)
544 (8%)
2,146 (30%)
3,695 (51%)
827 (11%)
1 Immediately life threatening
2 Imminently life threatening
3 Potentially life threatening
4 Potentially serious
5 Less urgent
35
349
1,965
3,695
1,591
0%
56%
9%
0%
-48%
Emergency attendances by triage category and mode of separation: 7,237 patients 3
Treated and admitted to hospital (769)
Treated and discharged or transferred (5,689)
treatment (779)
1 Immediately life threatening
2 Imminently life threatening
3 Potentially life threatening
4 Potentially serious
5 Less urgent
*
201 (26%)
390 (51%)
169 (22%)
*
27 (0%)
334 (6%)
1,655 (29%)
3,021 (53%)
652 (11%)
*
*
101 (13%)
502 (64%)
167 (21%)
Attendances arriving by ambulance: 2,101 patients
64% 75% 78%
1 Immediately life threatening
2 Imminently life threatening
3 Potentially life threatening
4 Potentially serious
5 Less urgent
100%
82%
77%
69%
82%
Target: 100% seen in 2 min.
Target: 80% seen in 10 min.
Target: 75% seen in 30 min.
Target: 70% seen in 60 min.
Target: 70% seen in 120 min.
100%
90%
85%
76%
86%
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180
1 Immediately life threatening
2 Imminently life threatening
3 Potentially life threatening
4 Potentially serious
5 Less urgent
Patient left without, or before completing,
99%
84%
79%
77%
92%
†
†
Emergency department records for this peer group (C1) recorded less than 100 per cent triage 1 performance (i.e. started to receive treatment within two minutes of being triaged). NSW Health organised an independent clinical review which concluded that these records contained data entry errors and all patients received treatment within two minutes of being triaged. The Bureau has reported the percentage for this peer group currently available on the HIE.
Hospital Quarterly: special feature on emergency department care april to June 2010 www.bhi.nsw.gov.au
* Suppressed due to small numbers and to protect privacy. Relevant graphs are also suppressed.1. All attendances at the emergency department (ED) including emergency and non-emergency.2. All emergency attendances with a recorded triage category.3. All emergency attendances with a recorded triage category, excluding attendances with a mode of separation of transferred prior to treatment or died in ED.4. Transfer time refers to the time between arrival and transfer to the care of the ED. 5. All emergency attendances excluding those without a recorded triage category, triage time, or treatment time.6. Targets for triage levels are recommended by the Australasian College for Emergency Medicine.7. All emergency attendances excluding those without a recorded triage category, treatment time, or departure time.8. To account for differences between hospitals in the types of patients served, values are standardised for age, gender, health status, education, language, socioeconomic status, days in bed for illness or injury in February 2009, times in hospital overnight in past six months and severity of pain (if any).9. Care experiences that matter most are based on analysis of all emergency department respondents to the NSW Health Patient Survey 2009.Note: Percentages may not add to 100 per cent due to rounding. All percentages rounded to whole numbers.Sources: Attendance, waiting and treatment time data from Health Information Exchange (extracted 16 July 2010); ambulance data from Ambulance Service, NSW (provided 23 July 2010); patient experiences data from the emergency department module of the NSW Health Patient Survey 2009.
Mo
un
t D
ruit
t H
osp
ital
D
istr
ict
grou
p 1
hosp
itals
(C1)
Sy
dney
Wes
t A
rea
Hea
lth S
ervi
ce
Mount Druitt Hospital: Treatment to departure time in the emergency department April to June 2010
Percentage of patients who were treated and admitted by time and triage category 7
Percentage of patients who were treated and discharged or transferred by time and triage category 7
Emergency admission performance (EAP) Target: 80% admitted in 8 hours
of admitted patients were transferred from the emergency department to a ward or operating suite within 8 hours of starting treatment.
Mount Druitt Hospital: Patient experiences in the emergency department NSW Health Patient Survey, February 2009
Key to patient ratings:
Overall patient ratings of emergency department care
Actual results Standardised results 8
Patient ratings of care experiences that matter most 9
Actual results for Mount Druitt Hospital Standardised results for Mount Druitt Hospital 8
77%
Poor Fair Good Very good Excellent
Mount Druitt Hospital
New South Wales
District group 1 hospitals
7 16% 28% 31% 18%
5 12% 25% 32% 26%
5 12% 25% 32% 26%
5 13% 29% 33% 20%
4 11% 26% 34% 25%
5 12% 25% 32% 26%
Staff courtesy
Completeness of care
Waiting time
4 14% 31% 28% 23%
8 12% 32% 29% 20%
26% 21% 23% 20% 11%
3 11% 29% 34% 23%
6 12% 29% 32% 21%
22% 23% 23% 18% 14%
Perc
enta
ge o
f ad
mitt
ed p
atie
nts
Hours from starting treatment until admission
EAP
targ
et
Perc
enta
ge o
f no
n-ad
mitt
ed p
atie
nts
Hours from starting treatment until discharge or transfer
0%
20%
40%
60%
80%
100%
0 2 4 6 8 10 12 0%
20%
40%
60%
80%
100%
0 2 4 6 8 10 12
†
Hospital Quarterly: special feature on emergency department care april to June 2010 www.bhi.nsw.gov.au
Ryd
e H
osp
ital
D
istr
ict
grou
p 1
hosp
itals
(C1)
N
orth
ern
Sydn
ey C
entr
al C
oast
Are
a H
ealth
Ser
vice
Ryde Hospital: Patients attending the emergency department April to June 2010
Same period last year
Change since one year ago
Ryde Hospital: Waiting times in the emergency department April to June 2010
Transfer time (off stretcher) 4 Target: 90% transferred in 30 min.
Same period last year
Hospital peer group
(this period)
Percentage of patients who received treatment by target time, by triage category 5 6
Percentage of patients who received treatment by time and triage category 5
Perc
enta
ge o
f tr
eate
d pa
tient
s
Minutes from triage until treatment
All attendances: 6,005 patients 1
Emergency attendances by triage category: 5,817 patients 2
30 (1%)
483 (8%)
1,875 (32%)
2,884 (50%)
545 (9%)
1 Immediately life threatening
2 Imminently life threatening
3 Potentially life threatening
4 Potentially serious
5 Less urgent
48
410
1,817
2,808
513
-38%
18%
3%
3%
6%
Emergency attendances by triage category and mode of separation: 5,794 patients 3
Treated and admitted to hospital (1,475)
Treated and discharged or transferred (4,088)
treatment (231)
1 Immediately life threatening
2 Imminently life threatening
3 Potentially life threatening
4 Potentially serious
5 Less urgent
14 (1%)
292 (20%)
801 (54%)
351 (24%)
17 (1%)
11 (0%)
184 (5%)
1,029 (25%)
2,392 (59%)
472 (12%)
0 (0%)
*
*
135 (58%)
52 (23%)
Attendances arriving by ambulance: 1,696 patients
86% 76% 78%
1 Immediately life threatening
2 Imminently life threatening
3 Potentially life threatening
4 Potentially serious
5 Less urgent
100%
94%
83%
83%
88%
Target: 100% seen in 2 min.
Target: 80% seen in 10 min.
Target: 75% seen in 30 min.
Target: 70% seen in 60 min.
Target: 70% seen in 120 min.
100%
91%
63%
70%
90%
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180
1 Immediately life threatening
2 Imminently life threatening
3 Potentially life threatening
4 Potentially serious
5 Less urgent
Patient left without, or before completing,
99%
84%
79%
77%
92%
†
†
Emergency department records for this peer group (C1) recorded less than 100 per cent triage 1 performance (i.e. started to receive treatment within two minutes of being triaged). NSW Health organised an independent clinical review which concluded that these records contained data entry errors and all patients received treatment within two minutes of being triaged. The Bureau has reported the percentage for this peer group currently available on the HIE.
Hospital Quarterly: special feature on emergency department care april to June 2010 www.bhi.nsw.gov.au
* Suppressed due to small numbers and to protect privacy. Relevant graphs are also suppressed.1. All attendances at the emergency department (ED) including emergency and non-emergency.2. All emergency attendances with a recorded triage category.3. All emergency attendances with a recorded triage category, excluding attendances with a mode of separation of transferred prior to treatment or died in ED.4. Transfer time refers to the time between arrival and transfer to the care of the ED. 5. All emergency attendances excluding those without a recorded triage category, triage time, or treatment time.6. Targets for triage levels are recommended by the Australasian College for Emergency Medicine.7. All emergency attendances excluding those without a recorded triage category, treatment time, or departure time.8. To account for differences between hospitals in the types of patients served, values are standardised for age, gender, health status, education, language, socioeconomic status, days in bed for illness or injury in February 2009, times in hospital overnight in past six months and severity of pain (if any).9. Care experiences that matter most are based on analysis of all emergency department respondents to the NSW Health Patient Survey 2009.Note: Percentages may not add to 100 per cent due to rounding. All percentages rounded to whole numbers.Sources: Attendance, waiting and treatment time data from Health Information Exchange (extracted 16 July 2010); ambulance data from Ambulance Service, NSW (provided 23 July 2010); patient experiences data from the emergency department module of the NSW Health Patient Survey 2009.
Ryd
e H
osp
ital
D
istr
ict
grou
p 1
hosp
itals
(C1)
N
orth
ern
Sydn
ey C
entr
al C
oast
Are
a H
ealth
Ser
vice
Ryde Hospital: Treatment to departure time in the emergency department April to June 2010
Percentage of patients who were treated and admitted by time and triage category 7
Percentage of patients who were treated and discharged or transferred by time and triage category 7
Emergency admission performance (EAP) Target: 80% admitted in 8 hours
of admitted patients were transferred from the emergency department to a ward or operating suite within 8 hours of starting treatment.
Ryde Hospital: Patient experiences in the emergency department NSW Health Patient Survey, February 2009
Key to patient ratings:
Overall patient ratings of emergency department care
Actual results Standardised results 8
Patient ratings of care experiences that matter most 9
Actual results for Ryde Hospital Standardised results for Ryde Hospital 8
79%
Poor Fair Good Very good Excellent
Ryde Hospital
New South Wales
District group 1 hospitals
6 13% 23% 32% 27%
5 12% 25% 32% 26%
5 12% 25% 32% 26%
4 12% 27% 34% 23%
4 11% 26% 34% 25%
5 12% 25% 32% 26%
Staff courtesy
Completeness of care
Waiting time
3 10% 25% 32% 30%
6 11% 27% 30% 26%
21% 17% 23% 20% 19%
9% 27% 35% 27%
5 12% 28% 33% 22%
19% 21% 23% 20% 17%
Perc
enta
ge o
f ad
mitt
ed p
atie
nts
Hours from starting treatment until admission
EAP
targ
et
Perc
enta
ge o
f no
n-ad
mitt
ed p
atie
nts
Hours from starting treatment until discharge or transfer
0%
20%
40%
60%
80%
100%
0 2 4 6 8 10 12 0%
20%
40%
60%
80%
100%
0 2 4 6 8 10 12
†
Hospital Quarterly: special feature on emergency department care april to June 2010 www.bhi.nsw.gov.au
Shel
lhar
bo
ur
Ho
spit
al
Dis
tric
t gr
oup
1 ho
spita
ls (C
1)
Sout
h Ea
ster
n Sy
dney
Illa
war
ra A
rea
Hea
lth S
ervi
ce
Shellharbour Hospital: Patients attending the emergency department April to June 2010
Same period last year
Change since one year ago
Shellharbour Hospital: Waiting times in the emergency department April to June 2010
Transfer time (off stretcher) 4 Target: 90% transferred in 30 min.
Same period last year
Hospital peer group
(this period)
Percentage of patients who received treatment by target time, by triage category 5 6
Percentage of patients who received treatment by time and triage category 5
Perc
enta
ge o
f tr
eate
d pa
tient
s
Minutes from triage until treatment
All attendances: 6,290 patients 1
Emergency attendances by triage category: 6,024 patients 2
14 (0%)
287 (5%)
1,652 (27%)
3,836 (64%)
235 (4%)
1 Immediately life threatening
2 Imminently life threatening
3 Potentially life threatening
4 Potentially serious
5 Less urgent
Emergency attendances by triage category and mode of separation: 6,009 patients 3
Treated and admitted to hospital (710)
Treated and discharged or transferred (4,669)
treatment (630)
1 Immediately life threatening
2 Imminently life threatening
3 Potentially life threatening
4 Potentially serious
5 Less urgent
*
74 (10%)
317 (45%)
314 (44%)
*
*
206 (4%)
1,289 (28%)
3,000 (64%)
*
0 (0%)
*
*
516 (82%)
64 (10%)
Attendances arriving by ambulance: 1,535 patients
73% 67% 78%
1 Immediately life threatening
2 Imminently life threatening
3 Potentially life threatening
4 Potentially serious
5 Less urgent
100%
95%
81%
74%
94%
Target: 100% seen in 2 min.
Target: 80% seen in 10 min.
Target: 75% seen in 30 min.
Target: 70% seen in 60 min.
Target: 70% seen in 120 min.
0%
20%
40%
60%
80%
100%
0 20 40 60 80 100 120 140 160 180
1 Immediately life threatening
2 Imminently life threatening
3 Potentially life threatening
4 Potentially serious
5 Less urgent
Patient left without, or before completing,
Data for this quarter arenot published because ofthe implementation of a new electronic informationsystem in this emergencydepartment.
Data for thisquarter are notpublished becauseof the implemen-tation of a newelectronic inform-ation system inthis emergencydepartment.
99%
84%
79%
77%
92%
†
†
Emergency department records for this peer group (C1) recorded less than 100 per cent triage 1 performance (i.e. started to receive treatment within two minutes of being triaged). NSW Health organised an independent clinical review which concluded that these records contained data entry errors and all patients received treatment within two minutes of being triaged. The Bureau has reported the percentage for this peer group currently available on the HIE.
Hospital Quarterly: special feature on emergency department care april to June 2010 www.bhi.nsw.gov.au
* Suppressed due to small numbers and to protect privacy. Relevant graphs are also suppressed.1. All attendances at the emergency department (ED) including emergency and non-emergency.2. All emergency attendances with a recorded triage category.3. All emergency attendances with a recorded triage category, excluding attendances with a mode of separation of transferred prior to treatment or died in ED.4. Transfer time refers to the time between arrival and transfer to the care of the ED. 5. All emergency attendances excluding those without a recorded triage category, triage time, or treatment time.6. Targets for triage levels are recommended by the Australasian College for Emergency Medicine.7. All emergency attendances excluding those without a recorded triage category, treatment time, or departure time.8. To account for differences between hospitals in the types of patients served, values are standardised for age, gender, health status, education, language, socioeconomic status, days in bed for illness or injury in February 2009, times in hospital overnight in past six months and severity of pain (if any).9. Care experiences that matter most are based on analysis of all emergency department respondents to the NSW Health Patient Survey 2009.Note: Percentages may not add to 100 per cent due to rounding. All percentages rounded to whole numbers.Sources: Attendance, waiting and treatment time data from Health Information Exchange (extracted 16 July 2010); ambulance data from Ambulance Service, NSW (provided 23 July 2010); patient experiences data from the emergency department module of the NSW Health Patient Survey 2009.
Shel
lhar
bo
ur
Ho
spit
al
Dis
tric
t gr
oup
1 ho
spita
ls (C
1)
Sout
h Ea
ster
n Sy
dney
Illa
war
ra A
rea
Hea
lth S
ervi
ce
Shellharbour Hospital: Treatment to departure time in the emergency department April to June 2010
Percentage of patients who were treated and admitted by time and triage category 7
Percentage of patients who were treated and discharged or transferred by time and triage category 7
Emergency admission performance (EAP) Target: 80% admitted in 8 hours
of admitted patients were transferred from the emergency department to a ward or operating suite within 8 hours of starting treatment.
Shellharbour Hospital: Patient experiences in the emergency department NSW Health Patient Survey, February 2009
Key to patient ratings:
Overall patient ratings of emergency department care
Actual results Standardised results 8
Patient ratings of care experiences that matter most 9
Actual results for Shellharbour Hospital Standardised results for Shellharbour Hospital 8
72%
Poor Fair Good Very good Excellent
Shellharbour Hospital
New South Wales
District group 1 hospitals
5 13% 23% 33% 26%
5 12% 25% 32% 26%
5 12% 25% 32% 26%
4 11% 27% 34% 24%
4 11% 26% 34% 25%
5 12% 25% 32% 26%
Staff courtesy
Completeness of care
Waiting time
10% 26% 31% 31%
5 12% 25% 33% 24%
20% 19% 21% 20% 19%
9% 26% 35% 28%
5 11% 27% 33% 23%
19% 21% 23% 20% 17%
Perc
enta
ge o
f ad
mitt
ed p
atie
nts
Hours from starting treatment until admission
EAP
targ
et
Perc
enta
ge o
f no
n-ad
mitt
ed p
atie
nts
Hours from starting treatment until discharge or transfer
0%
20%
40%
60%
80%
100%
0 2 4 6 8 10 12 0%
20%
40%
60%
80%
100%
0 2 4 6 8 10 12
†