PRE-TRAUMA HOSPITAL LIFE SUPPORT (PHTLS)

JOINING INSTRUCTIONS

GENERALThank you for choosing Horizon to be your training provider and booking a place on The Pre-Hospital Trauma Life Support course, accredited by the National Association of Emergency Medical Technicians (NAEMT). The course is aimed at rescue service personnel who work in the pre-hospital arena such as Fire, Police and Ambulance Services and the Private Ambulance Service Sector. It emphasises the need for a rapid assessment of the critical trauma patient, treatment of shock and hypoxaemia, and transportation to an appropriate hospital.

The PHTLS course is delivered over 2 days and educates the student in the management of trauma and the equipment that is necessary to assist in maintaining life support in the pre-hospital arena. The course actively encourages students to share knowledge and expertise with different agencies.

The course will be delivered by a Registered Paramedic Instructor with a wealth of knowledge and frontline experience.

Delivery methods will be powerpoint presentation, class discussion, practical assignments, skills stations and indoor and outdoor based scenario training.

On day 2 of the course you will sit a written examination provided by the National Association of Emergency Medical Technicians (NAEMT) and be assessed on the practical elements of the course.

PURPOSEYou should read these joining instructions carefully, as there are a number of things you need to prepare and complete before your arrival. Should you have any further questions having read these instructions, please do not hesitate to conduct us.

VENUE AND COURSE INFORMATIONHorizon’s Close Protection course will be held at our bespoke Training Centre on the outskirts of Loch Lomond, approximately 14 miles (25 minutes) from Glasgow International Airport. The full address is:

Pegasus House480 Main StreetBonhillWest DunbartonshireG83 9HYScotland, UK

Email: training@horizon.uk.comOffice tel: 0800 689 1199Overseas: 00 44 (0) 1389 755551

The Training Centre can be reached by taxi from Glasgow International Airport or by train from either Glasgow Central or Glasgow Queen Street. The closest train station to the Training Centre is Alexandria. From Alexandria it is a 5-minute taxi journey to the Training Centre. Taxi’s can be pre-booked from either Glasgow International Airport or Alexandria train station by phoning Wright’s

Taxi’s on +44 (0) 1389 721020. Wright’s Taxi drivers are all familiar with the location of our Training Centre. If you are driving to the Training Centre, then simply input our postcode into a SATNAV or Mobile device and it will direct you to our location.

ACCOMMODATIONWe have 11 one-person rooms and 2 two-person rooms adjoined to our training centre. Additionally, we have a 2-bedroom private flat which can be all be pre-booked at extra cost (contact us for more information regarding this option).

The two-bedroom private shared flat is fully furbished. All rooms within our centre have their own television, wardrobes and drawers. The accommodation is centrally heated and has separate shower and bathroom facilities for female students. Free Wi-Fi is available throughout the accommodation (the flat does not have Wi-Fi), additionally irons and ironing boards are provided, however towels are NOT so please ensure you bring your own.

Laundry facilities are available. Further instruction on this use will be provided to you on arrival.

A gym is also available at the Training Centre and the local area has numerous, picturesque running routes.

If you are arriving by car, you will be shown where you should park during the induction phase of the course on day one. PLEASE DO NOT PARK IN THE CARPARK DIRECTLY OUTSIDE THE TRAINING CENTRE AS THIS IS DESIGNATED PARKING FOR HORIZON VEHICLES AND STAFF ONLY.

To pre-book accommodation, please email training@horizon.uk.com who will arrange your accommodation requirements. MEALSBreakfast and lunch is included within the cost when the option to include accommodation is selected via our website at the point of booking. Lunch and evening meals can be purchased at an additional cost. All meals are served within ‘The Dilly’ restaurant adjoined to our training centre. Additionally, there is a local convenient store less than 20 metres away from our training centre to assist with your self-catering needs.

COURSE COMMENCEMENTThe course commences at 09:00 hrs on the first day. If you wish to arrive the night before the course commences, then please email training@horizon.uk.com of your request. Room keys will be left in an envelope on top of the dresser inside the entrance to the accommodation. Your name will be written on the envelope. The code to the accommodation door is C5689Z. Any administrative instructions will be written on the whiteboard in the corridor inside the entrance to the accommodation. Please adhere to any instructions written.

COURSE DISPERSALStudents can depart from the course after 18:00 hrs on the final day of the course. However, please bear in mind that flights and/or trains may not be available for that specific time. Please ensure any transport arrangements you make takes this into consideration. Accommodation can be extended to cover the night after the course ends, dependent upon accommodation availability. An end of course social evening can be planned for the penultimate night of the course.

COURSE CERTIFICATION

Certificates of attendance will be dispatched to your designated address. Please do not request that you take your certificates with you after the course as this in most cases is not a possibility. Many course certificates must be posted to us by the Awarding Body and this takes place after the course results are provided to them.

COURSE PAYMENT TERMS AND CONDITIONSIn line with our Terms and Conditions you are reminded that unless previous arrangements have been agreed, full payment of the course fees must be made 1 week before commencement of the course. Failure to carry out the aforementioned will result in the forfeit of your place on the course and loss of your holding deposit. Payments can be made via the booking system on our website or BACS/online payment with the following details: Bank Name: SantanderAccount Name: Horizon LtdSortcode:090222Account No: 10578986IBAN:GB29ABBY09022210578986BIC: ABBYGB2L

Please use the reference below when paying for a course:

Course, First Name and Surname (Example: CPBRUCEWAYNE)

REQUESTS TO BE TRANSFERRED ONTO ANOTHER COURSEShould your circumstances mean that you need to transfer to another course, then this will be completed free of charge, providing there are available spaces, the transfer takes place within 12 months following the original course start date and notice is given in writing at least 10 working days before the course is due to commence. If advance notice is not given in writing within the period mentioned, then our cancellation charges will apply. If there are no available spaces on the requested transfer course/date, then Horizon will look at alternative dates. If no alternative dates are available, then our cancellation charges will apply. Refunds will NOT be given, should a request be made to cancel having already transferred onto another course.

CANCELLATIONS BY STUDENTSIf you are a consumer and make a booking via our website or by telephone, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013 (‘Distance Selling Regulations’). This means that during the relevant period if you change your mind or for any other reason you decide you do not want to enroll on a course, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens’ Advice Bureau or Trading Standards office.

If you exercise your legal right to cancel under the Distance Selling Regulations, you will receive a full refund of the price you paid when booking. We will process the refund due to you as soon as possible and, in any case, within 14 calendar days of the day on which you gave us notice of cancellation.

Your legal right to cancel a Contract starts from the date when a booking is made - which is when the Contract between us is formed. You have a period of 14 calendar days in which you may cancel the booking, starting from the day after the day when the booking is made. If this period

ends on a Saturday, Sunday or public holiday then the period will be extended until the next working day.

If your course is due to start within the cancellation period, then your legal right to cancel is as follows:

If your course has started and ended during the cancellation period, then your legal right to cancel will not apply

If your course has started but is due to end after the cancellation period, then your legal right to cancel still applies. However, you will have to pay a proportion of the course fee which we will base on the total price of the course and the period of the course from the start date to the date of cancellation.

If you decide to cancel your course outside of the relevant cancellation period and you are unable to transfer your booking to another date at the time of cancellation, the following charges will apply:

Calendar days’ notice before the start date of the course

Refund applicable

29 calendar days or more Full refund minus depositBetween 15 to 28 calendar days 50% refund minus depositBetween 1 and 14 calendar days No refund will be givenFailure to attend Treated as late cancellation and no

refund given

Refunds will NOT be issued for accommodation bookings outside of the legal cancellation period. Additionally, refunds will NOT be given should a request be made to cancel having already transferred onto another course.

CANCELLATIONS BY HORIZONOn occasions and for unforeseen circumstances, Horizon may find it necessary to cancel a course. In such circumstances you will be given as much notice as possible and the offer of a free transfer to another date, or a full refund of fees paid. We accept liability for losses you suffer as a result of us breaking this agreement if the losses are a foreseeable consequence.

BEHAVIOURStudents are expected to treat the accommodation, training centre, staff, fellow students, vehicles and any issued equipment with respect. Course Instructors are to be treated with courtesy and good manners.

Horizon is an equal opportunities training provider and we regularly receive students from a wide variety of ethnicities, religions and sexual orientation. We have a No Tolerance policy towards any racial, sexual or religious bigotry.

MOBILE COMMUNICATIONSMobile phone coverage at our Training Centre is excellent. Foreign students may need to clarify tariffs with your network provider. Mobile phones are to be switched off during all training activities. If you expect an emergency call, please inform your Instructor.

SMOKING POLICY

There is a strict no smoking policy inside the Training Centre and accommodation. There are designated smoking areas outside, which will be pointed out to you during your induction on Day One. Students are requested to remain considerate of cigarette disposal methods and use the bins provided.

TERMS AND CONDITIONS Please ensure that you have read and understood our Terms & Conditions, which can befound at our website: www.horizon.uk.com.

PRE-COURSE REQUIREMENTSVERY IMPORTANT – PLEASE READ CAREFULLY AND ACT ON ALL REQUESTS:LanguageThe course is taught in English only and therefore it is a requirement for you to be able to speak, read and write English fluently. This is to ensure that at no stage on the course you misunderstand the instructions and guidance being delivered which could result in you failing the course.

IdentificationYou are required to bring photographic identification for presentation, i.e Passport or Drivers Licence (a legal requirement).

Mandatory ClothingVarious activities will take place both inside and outside the classroom environment, therefore you should wear clothing that is warm, comfortable and suitable for both indoors and outdoors. You should bring outdoor jackets/shoes and rainwear in case of wet weather. A spare set of clothing is also recommended.

MISCELLANEOUS INFORMATION Please read all instructions that are emailed to you carefully. There may be other documents that are requested from you prior to attending our courses. If you have any special needs such as prayer time, dietary requirements or medical requirements, please inform us prior to the course and we will try our best to accommodate you. There may be times when it is not possible, such as when it may cause disruption to the rest of the class and your understanding and cooperation is greatly appreciated.

WE LOOK FORWARD TO MEETING YOU