Nancyann Taylor

President’s News

Volunteers Providing 62 Years Continuous Service to Martin Health System (1956-2018)

HighlightsHighlightsMARCH 2018

Nancyann TaylorAuxiliary, President

772.223.5945, Ext. 11648Nancyann.Taylor@martinhealth.org

ST. PATRICK’S DAY MARCH 17Originally born Maewyn Succat around 386 AD, St. Patrick belonged to a wealthy family. His father was a deacon, but the future saint was not a religious child. It wasn’t until he was kidnapped as a teen and brought to Ireland, that he found his faith.

Throughout his time in captivity, he became a devout Christian and was encouraged by a voice, that he believed to be God’s, to escape his captors. After walking hundreds of miles and returning to England, Patrick’s religious beliefs were still intact. So much so, that he returned to Ireland, (after spending 15 years of religious training), to spread the word of the Bible. His death is believed to be March 17, 461 AD.

Around the ninth or tenth century, people in Ireland started observing the Roman Catholic feast of St. Patrick on March 17. However, the first parade held to honor St. Patrick’s Day took place, not in Ireland, but in the United States. On March 17, 1762, Irish soldiers, serving in the English military, marched through New York City. Along with their music, the parade helped the soldiers reconnect with their Irish roots, as well as with fellow Irishman serving in the English army.

In 1848, several New York Irish societies decided to unite their parades to form one official New York City St. Patrick’s Day Parade. Today, this parade is the world’s oldest civilian parade and the largest in the U.S. with more than 150,000 participants. Each year nearly 3 million people line the 1.5-mile parade route which takes more than five hours.

PALM SUNDAY MARCH 25The beginning of Holy Week, Palm Sunday commemorates the entrance of Jesus into Jerusalem when palms were placed in His path before His arrest on Holy Thursday and crucifixion on Good Friday.

PASSOVER MARCH 30The Torah recounts how the Children of Israel were enslaved in Egypt by a Pharaoh who feared them. God tells Moses to go to Pharaoh and instruct him to release His people. The Pharaoh refuses, so God brings down a series of ten plagues.

The tenth plague was the slaying of all firstborns. God went through Egypt and killed each firstborn, but passed over the Israelites. This plague was so terrible that Pharaoh relents and lets His people leave.

The Torah commands an observance of seven days for Passover. Passover comes from the Hebrew word Pesach.

Spring Ahead! Don’t forget to turn yourclocks ahead one hour the night of March 10.

DAYLIGHT SAVINGS TIME BEGINS MARCH 11

Spotlight on Volunteer Services

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Suzanne Lumleyex t. 1 5 8 8 6

Jan Chaseex t. 1 1 0 3 7

Kelly McIntyreex t. 1 3 6 4 3

Thank you to those of you that attended the Active Shooter and Bomb Threat training offered by our Safety and Security team. The summary of information presented is important for you to know.

In the event of an active shooter, remember: Run…. Hide…. Fight.

1. Run • Have an escape route and plan in mind.• Leave your belongings behind.• Keep your hands visible.

2. Hide• Hide in an area out of the active shooter’s view.• Block entry to your hiding place and lock the doors.• Silence or turn off cellphones, Spectra Link phones, pagers, portable radios.

3. Fight • As a last resort and only when your life is in imminent danger. • Attempt to incapacitate the active shooter. • Use “improvised” weapons if available.

CALL COMMAND CENTER AT EXT. 15741 AND 911 WHEN AND IF IT IS SAFE TO DO SO.

In the event of a bomb threat you need to know the information below:Suspicious Package: Do not touch or disturb object – deactivate cell phones, two-way radios and spectra links.

R – RescueA – AlertC – ConfineE - Evacuate

R – Rescue Immediate area should be cleared of all staff, patients and visitors and relocated to safe place.

A – Alert

1. In hospitals and Surgi-Center, call Command Center at ext. 15741 from landline; state “Code Black” and your location.

a. Do not use cell phone, two-way radio or spectra links.b. Stay on phone - Command Center will conference in 911 (follow their instructions).c. Describe location, package and other details to Command Center and 911 dispatcher.

2. In other facilities, dial 911 (from landline), state location, that a suspicious package has been found and request police assistance.

a. Do not use cell phones, two-way radios or spectra links.b. Direct another associate to call Command Center at ext. 15741.c. Describe location, package and all details for Command Center and 911 dispatcher.

• In hospitals, Command Center will make overhead announcement “Code Black” and state location.• In other facilities, make overhead announcement (if possible) “Code Black” and state location.

C – Confine

Isolate and contain area by closing doors.

E – Evacuate

Refer to Evacuation Procedure. Wait for “All Clear” before returning to area.

Suspicious/Threatening Telephone Call

1. Remain calm. This will allow for the most information to be obtained.

2. Prolong the conversation as much as possible; record as much verbatim as possible; ask questions:

a. What is caller’s name?b. What is caller’s location?c. Where is device or package?d. What does it look like?e. What time is this device set to detonate?

3. Be alert for distinguishing background noises; note distinguishing voice characteristics, such as, accent, demeanor and/or tone of voice.

4. Ascertain if caller has knowledge of facility.

5. During the call (if possible) or immediately after call has ended, notify Command Center and follow procedures stated above.

TEEN VOLUNTEER PROGRAMFor those of you who know teens that are interested in our teen volunteer program, please be sure to have them apply on our website, martinhealth.org/volunteers, between April 1 and April 15. If you are a chairperson, please contact Suzanne at 772.288.5886 or email suzanne.lumley@martinhealth.org to let her know how many teens you can use in your department this summer.

Happy St. Patrick’s Day!We are so LUCKY to have wonderful volunteers who provide our patients peace of mind!Hugs,

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Submitted by Barbara Guido,Your Meeting/Lunch Meeting Coordinator

Volunteers in Action

Lex Campbell, Spiritual Care, Hospital South

Helen Engebretsen and Rita Bednar, Front Desk, MMC

Michael Silver, Courtesy Cart, TMC

Nancy Gustafsen, Courtesy Cart, SLW

The Annual Installation Luncheon NEW AT THE MMC GIFT GALLERYAn important asset to our Auxiliary and hospital is our gift gallery. There you will discover a wide array of merchandise.

Our jewelry cases are filled with popular items where you can choose a gift for others or a trinket for yourself. We have boutique style clothing which sell like “hot cakes.” Our flower case offers lovely fresh flowers in a variety of price ranges. We carry a wide assortment of greeting cards along with balloons that we will inflate for you. We feature a wide selection of Willow Tree figurines as well as many unique, useful everyday products. Need an afternoon pick-me-up? Come visit our candy case, loaded with an assortment including a pickle or two. A rack of personal sundries is set up for your convenience. We offer new and gently used books for sale as well.

There are always special gifts as holidays roll around. A new baby? Got you covered there too! Another fun and popular item is our color changing and emoji nail polish collection. Stuffed animals fill the shelves, including Peter Rabbit, a white tiger and life-sized dogs. As you check out the collection, be sure to say “hi” to our 5-foot-tall giraffe.

There is something for everyone here at the Gift Gallery at Martin Medical Center. We look forward to seeing you soon!Submitted by, Dottie Bartholomew

will be held on Monday, April 9 at 11:30 a.m. at Mariner Sands Country Club, 6500 SE Mariner Sands Dr., Stuart.

It is the time to install the new slate of officers, honor past presidents and deceased officers, the presentation of annual awards and have a fantastic time.

The Annual Meeting is always a more formal affair and is an opportunity to wear your best bib and tucker (if you have those).

Tickets are $10 for Auxilians and $20 for guests. They will be available for purchase March 9 through April 2 at the Gift Galleries and the Thrift Store. You will have the opportunity to select your choice of entrée at the time of ticket purchase. A cash bar will be available.

This will be the last general meeting until the fall. Gather your fellow volunteers and plan to attend.

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From Patient Experience

Karen Ladwig, Patient Experience Manager

New Patient Relations Liaisons

In an ongoing effort to improve service for our patients, families and visitors, the Patient Experience Department has made changes that will help us proactively assist patients and their families while in one of our hospitals.

Our NEW Patient Relations Liaisons are a highly visible resource to patients, family members and visitors. They round and facilitate a warm, caring, comfortable and informed experience in our hospital emergency departments and inpatient settings. Their primary responsibilities are:

• To welcome all admitted hospital inpatients that arrived through our Emergency Department.• Serve along side our volunteers in our ED’s to welcome patients and family members.• Provide communication and education to patients about their emergency room experience and provide on the spot service recovery when needed.• Assist clinical leaders with the patient experience goals in their units.

The key to their new role is to identify and proactively assist in service recovery when one of our patients or their family members are dissatisfied with the service they receive. When appropriate, the Patient Relations Liaisons immediately get the feedback on the service failure to the proper parties for performance improvement. This allows us to proactively improve our patients’ experience before they are discharged.

The Patient Relations Liaisons are there to support not only the clinical teams, but also our volunteers.

Please introduce yourself to one of the four Patient Relations Liaisons when you see one of them rounding in our hospitals. They would like to meet you.

More good news: For patients that have already been discharged from one of our hospitals,

Risk Management now has a Clinical Patient Advocate to compassionately and efficiently investigate and respond to all questions or concerns received after discharge.

Danae McKnight, pictured below, is the clinical patient advocate serving all three hospitals.

She can be reached at 772.223.5945, ext. 11702

or 772.288.5899.

How to direct patients with questions or concerns about their care or experience?

• Patients currently admitted in our hospital with a question or concern about their care should be routed directly to the clinical coordinator, team lead or unit manager on the floor where the patient is currently admitted.

• If patient (or family member) has spoken to leadership chain of command and is not satisfied, contact a patient relations liaison by connecting the caller or walk-in guest with the Patient Experience Department at 772.223.4995, option 1, or internally at ext. 11383.

• Patient discharged from the hospital and he/she or family member has questions or concerns about care received, should be directed to Danae McKnight at 772.223.5945, ext. 11702 or the Risk Management Department at 772.288.5899 or internally at ext. 15899.

• Walk-ins will go to the Risk Manager at each facility or Danae McKnight at ext. 11702.

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February 2018 General Meeting Report

HOUR AWARDS were presented to our members.

* bold denotes award recipient

Gift certificates from the following merchants were distributed during the raffle. Please patronize these businesses and when you do, express your gratitude to them for supporting our Auxiliary.

Bono’s Bar B Q & Grill, 2290 SE Federal Highway, Stuart

Duffy’s Sports Grill, 1 SW Osceola Street, Stuart

Oceanographic Coastal Center, 890 SE Ocean Blvd., Stuart

Kilwins, 31 SW Osceola Street, Stuart

Kyle G’s, 10900 S Ocean Drive, Jensen Beach

Manero’s Restaurant, 2851 SE High Meadow Avenue, Palm City

Palm City Grill, 3208 SW Martin Downs Blvd., Palm City

Regal Nails Salon & Spa, 1850 SW Gatlin Blvd., Port St. Lucie

Southern Pig & Cattle Co., 2853 SE Federal Highway, Stuart

The February General Meeting was held Tuesday, February 6, at St. Mary’s Great Hall.While we were enjoying our scrumptious lunch of shepherd’s pie and chicken breast with artichokes and spinach, we welcomed a new entertainer, Jonnell Coss and celebrated Valentine’s Day.

Featured speaker, Mr. Rob Lord, our CEO had to cancel his “State of the Organization” message, but he will be at our March meeting to enlighten us about what is happening at Martin Health. The nominees were announced for the 2018-2019 year and are as follows:

Nancyann Taylor - President Mary-Estelle Hamden - Vice President Sandie Cox - Recording Secretary

1,000/5,000/8,000 HOURS Karen Robertshaw, Nancyann Taylor, Carol Maxwell, Angie Metcalf, Susan Dyall and Jan Chase

100/300 HOURS Roger Krueger, Nancyann Taylor, Roger Brown, Angie Metcalf and Jan Chase

19,000 HOURS Barbara Bush and Nancyann Taylor

24,000 HOURS Nancyann Taylor, Angie Metcalf, Eva Kemp and Jan Chase

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FEBRUARY FUNDRAISINGVolunteers came out to work a successful fundraising event by Collective Goods.

There is still time to get your tickets. They are available at all gift galleries and at the door.

Join fellow Auxilian’s on Saturday, March 10, for our Fashion Show and Luncheon Fundraiser at Renato’s Ristorante in Harbour Bay Plaza, Stuart.

New Volunteer OrientationSuzanne Lumley reports that 23 new volunteers attended orientation in January.

In random order, Kathy Allen, Mariann Cichocki, Linda Hamm, Beatrice Jokines, Bill Kozarek, Kenneth Legler, Pilar Lopez, Barbara McCann, Judith Williams, Sue Yarmitzky and Rhona Semilof

In random order, Bruce Barash, Kathy Dodds, Margaret Eddison, James Egbers, David Ferrell, Peggy Griffin, Dianne Layden, Kelsey Lund, Diane Mills, Robert Prescott, Judy Wallace and Jodi Weinberger

FUNDRAISING REMINDER FOR MARCHFanciful Fashion Extravaganza

Please see the February issue of Highlights for details. It is available online at martinhealth.org/volunteers.

Come and enjoy a beautiful day of fashion and friendship!

Marthe’ Silver and Mary-Estelle Hamden, TMC

Kendall White and Sally Abrams, MMC

Regina Pittman and Sandie Cox, MMC

Barbara Rowan and Mary Button, Hospital South Regina Negri and Sandy Wood, Hospital SouthSally Abrams and Audrey Hayban, MMC

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Tradition Medical Center News

HAPPY ST. PATRICK’S DAY Pinch me...TMC will finally have pet therapy! Through a partnership with the Humane Society of the Treasure Coast and Misty’s Pals program, therapy animals with their human trainers will soon be seen at the hospital. We have already met Sebastian, a poodle, who will be visiting patients, and we have all fallen in love with him. I’m sure the other therapy pets will be just as wonderful.

The children’s pediatric unit will be opening later this month. The Auxiliary will be donating stuffed animals to provide comfort to the children and make their visit a little easier.

Submitted by, Mary-Estelle Hamden

New Patient Relations Liaisons The Human Resource Department volunteers are called the “Dream Team” and with good reason! In early April 2014, the human resource department set a big goal to scan all of the associate HR files into an electronic program called “Image Now.” At the time, this seemed like an insurmountable task. With the help of these volunteers, the dream is now a reality. Special recognition goes to JoAnne Biamonte, Mary Makowske and Carol Parnell who started volunteering in the HR department at Smithfield Plaza in 2014. Their partner, Keith Makowske, joined them in 2015.

At first it seemed like an ambitious pipe dream. Martin Health had approximately 3,900 associates in 2014. That meant 3,900 files had to be prepped for scanning by removing staples, counting pages, scanning each of the six file sections per associate and cross checking each scanned page for quality and accuracy. Keith was the prep guy. File prep is tedious, but Keith did it with care and attention to detail which was very important to the final quality of the scanned document. Mary and JoAnne worked as a team to scan every page of the HR records. They were meticulous with every step, from using the scanner, to assessing the scan quality of each document. Carol assisted HR team members who needed help with scanning, filing and preparing new hire benefit packets.

Great news! On December 14, 2017, the “Dream Team” completed scanning over 4,500 associate files and more than 345,000 pages. According to a 2013 quote we received from an outside company to do the scanning, it would have cost more than $95,000 (in today’s dollars) to prep and scan that volume of documents.

Our volunteers have far exceeded all expectations and the pipe dream has come true. This huge accomplishment was achieved with the help, hard work and dedication of our volunteers who epitomize the term “teamwork” with their professional and courteous attitude. Their energy and enthusiasm are the bright spots in our days. We appreciate all you have done – thank you, JoAnne, Mary, Keith and Carol!

Submitted by, Sue Berger, Administrative Support Coordinator, Human Resource Department

Carol Parnell, JoAnne Biamonte, Mary Makowske and Keith Makowske

The Human Resource Department, Volunteer “Dream Team”A Milestone Moment

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Martin Health AuxiliaryFor the Month of January 2018 - 646 Auxilians Worked 14,070 Hours

Submitted by Barbara Pitts, Awards Chair

25 HOURS (NEW MEMBER)John Alcorn, Patient Variety Cart, TMCKathryn Allen, Thrift Shop, East Ocean ComplexBruce Barash, Main Desk, SLWCarol Branch, Administrative, VIMSamantha Conroy, Emergency Department, TMCThomas Cox, Sr., Courtesy Cart, SLWKenneth Cummings, Admitting, MMCGervanie Dolce, Emergency Department, MMCEdward Gitlitz, Patient Variety Cart, TMCVicki Grant, OB-LDRP Floor Service, TMCLinda Hamm, Guest Relations, TMCRobert Hochstuhl, Emergency Department, Hospital SouthKenneth Legler, Emergency Department, MMCAndrew Lisko, Main Lobby Reception Desk, TMCPatricia Newcamp, Mammography, SLWBarbara Schnitzer, Gift Gallery, SouthSusan Tschirgi, OB-LDRP Floor Service, TMCCamille Vigrass, Spiritual Care, TMC

100 HOUR AWARDEdward Blakely, Martin Greeter, Hospital SouthAlbertina Ciullo, Mammography, SLWRose Clemente, Martin Greeter, Admitting and Surgical Waiting Room, Hospital SouthJoeAnn Demore, LMHC or LCSW, VIMWalter Fogarty, Courtesy Cart, SLW and TMC; Auxiliary PhotographerLucille Franke, Heart Center Waiting Room, MMCMyra Gates, Gift Gallery, TMCJill Ghiotto, Reception Desk, Hospital SouthLynn Gifford, Spiritual Care and NODA, MMCNancy Greiner, Emergency Department, Hospital SouthDenise Morris, Emergency Department and Main Lobby Reception Desk, TMCIrene O’Brien, Gift Gallery, MMCRichard Ponte, Emergency Department, MMCPatricia Rubin, Emergency Department, Hospital SouthSheila Simpson, OB-LDRP Floor Service, TMCWilliam Theroux, Courtesy Cart, TMC

John Wolle, Co-Chair, Spiritual Care, TMCJune Wolle, Spiritual Care, TMC

300 HOUR AWARDHoward Rifkin, Guest Relations and Surgical Waiting Room, TMC; Auxiliary Special Projects

500 HOUR AWARDMarcia Eckert, Main Desk, SLWMarlene Valpatic, RN, VIM and Waiting Room, MMC

1,000 HOUR AWARDCurt Campbell, Guest Relations, MMCAshok Desai, Admitting, MMCElizabeth Haddad, Admitting and Surgical Waiting Room, Hospital SouthDebra Huckabee, Surgical Waiting Room and Reception Desk, TMC; Auxiliary Fundraising and Special ProjectsDonna Maffeo, Emergency Department, Hospital SouthNicholas Neros, Admitting, TMCJane Perez, Reception Desk, Admitting and Surgical Waiting Room, Hospital SouthSheldon Taft, Spiritual Care, MMCDelois Wire, Gift Gallery, TMC

2,000 HOUR AWARDEllen Helsel, Gift Gallery, Hospital South

5,000 HOUR AWARDEmily Sundquist, Admitting and Surgical Waiting Room, Hospital South; NODA, MMC

8,000 HOUR AWARDMarion Pellegrino, Chair, Thrift Shop, East Ocean Complex

15,000 HOUR AWARDShelley Guerard, Auxiliary Past-President, Auxiliary Board, Auxiliary Treasurer, Special Projects and Coordinator, MHS Perks Program

16,000 HOUR AWARDJane Strong, Reception Desk, Hospital South; Auxiliary Special Projects and Chairperson, Auxiliary Handcrafters

From the Editor

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Quote of the MonthFrom Nancyann

Caring On the Spot

In Memoriam

ALWAYS THINK POSITIVE!If you fail, never give up because F.A.I.L means:“First Attempt In Learning”End is not the end. In fact, E.N.D. means:“Effort Never Dies”If you get no as an answer, remember N.O. means:“No Opportunity”

Rita Chamberlain, Tradition Medical Center, Gift Gallery, lost her mother.

Volunteers Continue to Care on the SpotAllan Kores, Martin Medical Center, Emergency Department

Each month, volunteers are recognized for going above and beyond through Caring on the Spot cards. The winner drawn this month is Allan Kores. Allan volunteers in the Emergency Department at Martin Medical Center. His card read: “Allan notified me to make me aware of a domestic dispute and to call security. The situation could have escalated quickly, but due to his quick response, the patient was safe.” Thank you to Allan for being proactive and providing peace of mind to everyone around him on that day!

Remember to recognize your fellow volunteers and associates with Caring on the Spot cards. When you fill one out, please follow the instructions on the bottom left side of the card. The Caring on the Spot cards are collected from all locations, then put into a random drawing with other volunteers that have been recognized during the month. Make sure to give a copy to the person whom you are recognizing and compliment them on what you in observed them doing, “on the spot.”

I would like to share something with all of you that recently came by my desk.

For MelissaI just received my 100-hour pin as a volunteer at Martin Medical Center. It has a very special meaning to me, because I chose to volunteer in memory of my daughter, Melissa, who passed away in December 2016. Navigating through the devastating first year of grief has been extremely challenging and isolating. About six months after Melissa passed, I knew I had to do something to keep busy. I decided it had to be something to honor Melissa. What better way than to volunteer!

I volunteer two mornings a week, one in the gift gallery and one in the cardiac waiting room. I have had ample opportunities to interact compassionately and warmly with patients, their loved ones and staff to enhance their experiences here at Martin Medical Center. Helping others has helped me through the grieving process and enriched my life. But knowing Melissa is proud of me - that’s the best reward of all! From Dee Melio

I would like to thank Dee for sharing her very personal and touching story. We have wonderful volunteers here at Martin Health. Each of us with our own personal reason for volunteering. The result is, that we are a caring group of dedicated volunteers, whose main goal is “to provide exceptional health care, hope and compassion to every patient, every time.”

HOSPITAL SOUTH NEWSIn the lobby at Hospital South, a new large monitor has been added to make it easier for the Surgical Waiting room volunteer and visitors waiting for their loved one in surgery

to keep track of the patient’s progress, without having to use binoculars. The new monitor is great and now you do not have to sit within a yard of screen to be able to see it!

Submitted by Eva Kemp

MARTIN HEALTH AUXILIARY

32559-18

P.O. Box 9010Stuart, FL 34995

Address Service Requested

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Volunteer Openings

Please contact Suzanne Lumley with Volunteer Services for further information at

772.288.5886 or suzanne.lumley@martinhealth.org

Highlights is published monthly by the Martin Health Auxiliary in partnership with the Martin Health Marketing Communications Department. If you have article ideas for a future publication, call the Auxiliary President at 772.223.5945, ext 11648.

Auxiliary President .........................Nancyann Taylor

Volunteer Services Program Coordinator..........................Kelly McIntyre

Editor ...........................................................Dianne Werner

MARCH 2018Thrift Store Hospital South: Gift Gallery, Martin Greeter, Spiritual Care, Emergency Department St. Lucie West: Courtesy Cart, South Reception Desk, Rehab, Emergency Department Tradition: PACU, Emergency Department and ED Ombudsman, HealthPark One, Reception, Gift Gallery (evening) Medical Center: Pre-Op, Gift Gallery, Emergency Department, ENDO Unit,Patient Variety Cart, Spiritual Care Ancillary Site: Surgi Center, East Ocean Diagnostics, South Rehab

Dates to Remember MARCH

Monday, March 5, General Meeting 11:45 a.m.

Saturday, March 10, Fashion Show 11:30 a.m.