hicron fiori. warranty claim processing...with a set of vsr/brf+ validations, the system verifies...

Hicron Sp. z o.o. | Gwiazdzista 62, 53-413 Wrocław | NIP 8942854019 KRS 0000250424 REGON 020231066 | [email protected] www.hicron.com

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HICRON Fiori for Automotive components provide Automotive industry-specific functionalities enabling Vehicle, Parts

and Warranty Claims processes to be managed using the latest SAP S/4HANA related technologies, i.e. SAP FIORI UX and

Embedded Analytics.

HICRON FIORI. Warranty Claim Processing

Introduction

In this presentation we briefly present HICRON’s FIORI apps, enabling processing of SAP Warranty Claims by both

one’s own employees and external partners such as dealers. Using the latest SAP User Experience technologies, the

warranty business can be managed in a flexible, simple and convenient manner, significantly increasing process

efficiency.


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The main goal of Hicron solution is to enable processing of the complete SAP WTY module through FIORI in such a way

that both company employees and external partners are able to benefit from the newest interface and technologies.


Business Scenario

An exemplary business case for the automotive importer <-> dealer scenario is the creation of a warranty claim after

vehicle repair. SAP FIORI is used as a portal through which the Dealer is able to access and communicate with the

Importer’s backend SAP system. The Warranty employee can use the Create Claim application on his smartphone or

tablet and submit a warranty claim to the distributor within minutes after the actual repair. The Dealer’s employee

selects the car which has just been repaired and then, in a few simple steps, a warranty claim is created and

submitted to the distributor. The Intuitive FIORI application presents all recall campaigns which affect the selected

vehicle, a catalogue of available labour operations with linked operation times and also a spare parts list.

https://hicron.com/en/offer/sap-fiori/


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Moreover, live pricing information is shown so the dealer immediately sees claimed reimbursement amounts for each

item. Then a summary of entered data is presented, where the dealer can check whether claim information is complete

and correct.


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With a set of VSR/BRF+ validations, the system verifies car mileage, previous WTY claims created for the same vehicle, the combination of labour operations & claimed spare parts and any other business rule which needs to be verified before the distributor accepts the WTY Claim. Everything works in real-time with the backend SAP system, updating and presenting live data from the SAP WTY module. Of course, apart from the mobile scenario, the FIORI application can be also used on desktop computers, significantly accelerating the Warranty Claim creation time, and minimizing erroneous data at the same time.


https://hicron.com/en/hicron-know-how-en/wty-or-how-sap-handles-warranties/


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Additionally, using Embedded Analytic tools dedicated for FIORI claim reports, work-lists are implemented. Time-critical content is provided to the users, presenting a number of claims currently requiring their attention, e.g. required amendment, manual claim approval. The clear presentation of warranty data, user-friendly design and possibility to perform actions on multiple warranty claims at once – all this empowers employees to make better and faster decisions.


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▪ online integration with the back-end SAP Warranty Claim Processing module▪ online integration with the back-end Labour Operation & Spare Parts Catalogue▪ online integration with the back-end SAP Vehicle Management System, obtaining all vehicle data▪ checking WTY claim completeness against the Recall Template▪ live pricing information of labour, spare parts and external services such as towing▪ VSR/BRF+ Business Rule Validations based on defined Business Rules▪ at a glance status of submitted warranty claims and the option to re-submit claims which have been

returned for correction▪ status of daily warranty workload at a glance▪ option to jump between report view and Warranty Claim details▪ possibility to perform actions on multiple claims at once▪ time-critical content is provided to the users▪ responsiveness – can be used on any device (desktop, tablet and mobile phone)▪ user-friendly interface based on FIORI UX standards


Solution features

• complete warranty claim processing enabled for employees and external partners, e.g. Dealers• accelerated Warranty Claim management time with minimized erroneous data• users can respond to the changes anytime, anywhere they occur via phone, tablet• reporting, work-lists and analytics providing full visibility and control for a complete real-time warranty

process

Business Benefits


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For which companies?

Automotive, Vehicles, Heavy Machinery:▪ OEMs▪ Importers/Distributors▪ National Sales Companies

Technical requirements

• SAP S/4HANA (or SAP ECC) system with SAP Vehicle Management System and Warranty Claim Processing modules


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CONTACT US:

At Hicron we help companies face business challenges. This the way we develop, and it is our passion. Does your company need support in running day-to-day operations? Are you looking for information about available IT tools? Would you like to know more about our experience and projects? Contact us! We will respond as soon as possible.

[email protected]

Check out also in which countries we are supporting our clients:


hicron fiori. warranty claim processing...with a set of vsr/brf+ validations, the system verifies...

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