HGM on Healthcare

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Corporate Overview

• Established in 1997, Headquartered in Washington, DC.

• Total Solutions Provider (People, Process, Strategy, and Technology).

• Offices in Atlanta, GA, Baltimore, MD and Orlando, Florida.

• Certified Minority Business Enterprise (MBE) in Florida, Georgia, Washington DC, and several other states.

• Provides healthcare solutions, management consulting and Training services to Federal, State and local governments; public and private sectors; international clients.

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Core Competencies

• Healthcare Consulting

• Management Consulting

• Industrial and Safety Engineering

• Quality Management (MBNQA)

• Program and Project Management

• Information Systems Engineering

• Training and Development

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Strategic Partners

• Booz Allen Hamilton• Deloitte, LLP• EG&G Technical Services • Advanced Resource

Technologies, Inc.• Bearing Point• Grant Thornton, LLP

• Right Management Consultants • Smart and Associates• Unisys Corporation• Wilson Consulting Group• and numerous others…

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Select Clients• Centers for Medicare and Medicaid Services• National Institute of Health• UWI Hospital• Department of Health and Human Services• Environmental Protection Agency• ENSCO Inc.• Drug Enforcement Administration • Department of Homeland Security• Department of Housing and Urban Dev.• Department of the Interior • District of Columbia • Department of Transportation• Federal Supply Service• Food and Drug Administration • General Services Administration • GTE Corporation • Logistics Management Institute • Marriott Corporation

• Nuclear Regulatory Commission• USAID • United States Navy• United States Postal Service • Unisys Corporation• UNESCO • Washington Suburban Sanitary Commission • Washington DC Water & Sewer Authority

International Clientele                              • Government of Jamaica• Government of St. Kitts, Health Department • Ministry of Health, Jamaica  • Jamaica Employers Federation• Nunes, Scholefield, DeLeon and Co.• Sandals Hotel Resorts • Telecommunications of Jamaica

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Previous Projects - Healthcare• Howard University Hospital

– Organizational Assessment and Strategic Planning– Process Management & Productivity Improvement – Clinical Orders & Supplies Monitoring for JCAHO Compliance – Customer Relationship Management

• UWI Hospital – Mona, Jamaica– Strategic Planning & Organizational Improvement – Information Technology Management & Support – Information Management Systems Oversight

• Centers for Medicare and Medicaid Services– Developed and Implemented Nationwide Standards– Organizational Effectiveness and Cultural Assessment– Interviews, Focus groups, & Surveys of over 100 Senior Mgmt personnel– Analyses, Reports Presentation & Development

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Previous Projects – Healthcare• The Ministry of Health, Jamaica

– Human Capital & Organizational Development Consulting– Workforce Planning & Development– Business Process Reengineering– Quality and Safety Management & Standards Implementation

• The National Institute of Health (NIH) National Institute of Allergies and Infectious Diseases (NIAID)– Management Analyses and Support– Technical & Administrative Support– Program Management Services

• Food and Drug Administration (FDA)– Management Analyses and Support– Change Management and Communication Strategies

• The Ministry of Health, Jamaica– Human Capital & Organizational Development Consulting– Workforce Planning & Development– Business Process Reengineering– Quality and Safety Management & Standards Implementation

• The National Institute of Health (NIH) National Institute of Allergies and Infectious Diseases (NIAID)– Management Analyses and Support– Technical & Administrative Support– Program Management Services

• Food and Drug Administration (FDA)– Management Analyses and Support– Change Management and Communication Strategies

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Introducing the HGM Team

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Horace McCormack, Partner• 20 years of federal experience in Business Consulting, Training and Organizational Development.• Led consulting/training engagements with CMS, NIH, WSSC, GSA, Howard University, NISH Institute, Healthcare, and others.Larnise Johnson, Senior Manager• 7 years of federal experience in Organizational Development and Management Consulting.• Led consulting/ training engagements at FDA, CMS, WSSC, USDA, and for private sector clients.Jerry Seufert, Senior Manager• 27 years experience helping healthcare clients to design, launch, manage, and evaluate strategic repositioning, transformation,

performance improvement, information technology, and new product initiatives.• Key areas of expertise include performance improvement, clinical systems implementation, and organizational development.Brad Mitchell, Senior Manager• Special expertise in healthcare grant writing, having acquired over $34 million in funding for non-profit organizations in Georgia.• Executive administrative experience in strategic planning, marketing, managed care, program evaluation, financial analysis,

business development, and government relations.Elsa J. Clauson, Manager• Over 25 years of progressive professional experiences and served in administrative positions in health care organizations for

approximately twenty years.• She has served as the chief nurse executive in five acute care hospitals, responsible for successfully preparing several health

care facilities for JCAHO, Medicare and AOA accreditation surveys.

The HGM Leadership Team (selected)

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Proposed Consulting Services

• Strategic Planning & Operational Assessment

• Safety Engineering• Quality and Performance

Management • Facilities Assessment & Maintenance

Management • IT Assessment, Design & Integration• Benchmarking & Market Research• Human Resource Services• Operational Readiness• Continuous Improvements

Accreditation-JCAHO/Georgia State Regulations * Compliance

Coordination/Facilitation * Patient Safety * Facilities Management * Infection Control * Biomedical

Engineering * Disaster Prevention * Information Technology * Recruitment

(high caliber staff) * Financial & Clinical Analysis * Asset Management * Public Relations Management * Outsourcing

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Strategic PlanningHGM works with the Board of Directors/Leaders to develop shared vision and strategic plans for Hospital that include:

– Customer Service (Satisfaction Standards)– Quality Management (balancing inpatient and outpatient services)– Cost (strategies to maximize revenues and balance growth)– Finance (required investments to achieve goals)– People (personnel recruitment strategy)– Communication (hospital and community physicians)

The Strategic Plans are used to develop balanced scorecards to facilitate performance tracking against preplanned goals.

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Operational AssessmentUtilize expertise and best practices to assist Hospital Board of Directors with developing and carrying out the operational assessments and implementing results including, but not limited to:

– Developing and/or reviewing strategic, tactical and operational plan to determine critical issues that will require support

– Quality Management, Safety Management, Performance Management– Conducting operational assessments to identify potential gaps and

provide guidance on • Clinical Services• Hospital Facilities• IT Infrastructure

– Developing and/or reviewing implementation plans to address critical issues

– Implementing plans, conducting key activities, and managing efforts

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Operational Assessment

Phase 1:

Conduct Kickoff Meeting

Phase 2:

Gather Data, Review Materials, Conduct Site Visit

Phase 3:

Review & Conduct Benchmark Research;Identify Performance Measures

Phase 4:

Analyze Data, Identify Problems, and Recommend Improvements

Phase 5:

Develop Final Written Report

On-going Communication

Operational Assessment Phases

Phase 6:

Implement Action Steps

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Facilities Assessment &

JCAHO Certification

• Utilize knowledge and experience of healthcare industry to establish a work plan to govern facilities management and clean up.

• Staff selected have an understanding of JCAHO standards, Certificate of Need, CMS and Georgia State compliance regulations.

• Serve as the umbrella company for all necessary commercial contractor personnel, cleaning materials, and supplies to help ensure healthcare operations are ready by October 15, 2005.

Facilities Assessment & Maintenance Management

• To ensure technicians are skilled in general maintenance and clean up activities. Including but not limited to:

Plumbing, Carpentry, Mechanical, Electrical, Building Automation, Electronic, Security Systems, and Heating, Ventilation, and Air Conditioning (HVAC).

• Landscape management including:

We have relationships with local resources within the community to help ensure a horticulturally sound program promoting the healthy growth of turf and plant material, while maintaining the continual neat appearance of the hospital.

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Facilities Testing, Repair, & Maintenance• Ensure technicians are skilled in general hospital maintenance,

including, but not limited to:

Plumbing, Carpentry, Mechanical, Electrical, Building Automation, Electronic, Security Systems, and Heating, Ventilation, and Air Conditioning (HVAC)

• Ensure that a Patient Life Safety Plan is in place, including, but not limited to:

Life Support Systems, Medical Equipment Functionality, Operational Support, Disaster Recovery, Routine Preventive Maintenance, Life Safety Code Compliance, Testing of Emergency Equipment

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IT Assessment, Design & Integration• Create an approved IT Assessment and Work Plan• Prepare a Vision Briefing to describes the following IT

requirements: – Healthcare Information Management (Medical records; information

sharing between hospital departments, and between Legacy Hospital and other healthcare providers)

– Patient care software/automation– System interfaces between patient care and billing– Automated and manual processes– Types of data– Patient safety/security controls– Identification of associated suggested hardware

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IT Assessment, Design, & Integration

Key Steps for Legacy Hospital Data and IT Requirements Development

Vision Briefing

Creation of

Work Plan

Use Cases And

Needs Assessment

Data Collection

and Targeted

Interviews

Data Analysis

and Presentation

IT Assessment, Design, and Integration

Based on Strategic Plan and On-Going Communication

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Benchmarking and Market Research• Healthcare Market Analysis - balanced qualitative and quantitative

snapshot of the dynamics of the South Eastern regional healthcare market.

Competitor Analysis, Managed Care Analysis, Physician Analysis and Patient / Community Needs Analysis

• Healthcare Systems Analysis – comprehensive view of system vulnerabilities to help Hospitals Board of Directors manage risks using enabling technology.

• Healthcare Operational Analysis – review of utilization, benchmarking data, and financial indicators to support effective and efficient operations.

Total Patient Revenue and Inpatient Discharges by Payor Class, Operating Bed by Service, Avg. Length of Stay, Occupancy Rate, Emergency Room Visits and Ambulatory Surgeries

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Human Capital & Resource Services

• Administrative Technical Services

• Compensation and Benefits Administration

• Staffing, Recruiting, Selection, and Retention

• Professional Development Programs

• Workforce Development

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Operational Readiness• Utilize various assessments to ascertain Hospital’s operational

readiness; implement action based on assessment findings; manage to completion

• Operational readiness will be determined based on a final walk-through of the facilities, as such, HGM will conduct:– Patient Safety Checks– Testing of Emergency Equipment– IT Systems– Personnel Observations

• On-going procedures established to maintain optimal standards

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Continuous Improvements

Assist Hospitals in creating state-of-the-art facilities – Implement improvements based on assessment results

– Support improved quality of care

– Obtain Specialists and additional physicians

– Upgrade Information Technology Support

• Assets Management System Implementation

• Wireless IT Network and Security Systems

– Ensure Facility Updates and Remodeling

– Conduct Quality Control Reviews (on-going)

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Asset Management• Involves tracking a hospital’s inventory and supplies, streamlining

maintenance processes, improving supply chain performance and increasing safety and regulatory compliance.

• Hospital environments need a system that is:– robust, highly assessable and reliable– designed for multiple users – user friendly for multiple and varied levels of hospital staff– functionality– configurable architecture

• HGM recommends the SPL Enterprise Asset & Work Management (EAM), a management system that meets all such needs.

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The HGM Team:

• commits to total client satisfaction;• values our people by encouraging initiative, recognizing

individual contribution and treating each person with respect;• embraces the highest standards of professionalism and

technical competence;• maintains the highest standards of ethics and business conduct;• responds aggressively to each new opportunity and strives for

excellence; and • works to complete each task on-time, within budget, and with

high quality.

Our Commitment

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Why HGM? THE HGM ADVANTAGE

• National Small Business Entity with Local Healthcare Resources

• Mix of Public and Private Sector Best Practices in Healthcare Management Experience

Healthcare Standards * Clinical Services * Customer Service * Facilities * Logistics * Infrastructure

• Proven Project Management for Large Complex Engagements; Proven Success Doing Real Work

• Consistent Growth and Performance

• Effective Project Management Tools for Up-to-date Reporting

• We are Ready to Start!

Atlanta-based

Healthcare Team

Diversity: Team and

Experience

Proven Management & Healthcare

Expertise

Sound Project and

Financial Management

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Thank You!

HGM Management and Technologies, Inc.Horace G. McCormack

President and CEO

Headquarters1150 17th Street, NW, Suite 602, Washington, DC 20036

Ph (202) 467-8034 * Fax (202) 429-6655

DC Chamber of Commerce Small Business of the Year, 2004

Improving Individual and Organizational Performance for Excellence