Annual Report2011-2012

230 S. 12th Avenue

Phoenix, AZ 85007

602-417-9800

cassaz.org

Fearless Heroes $1,000 +

Betty Gregar

Beverly Kingsbury

Brian Gordon

Charles Warshaver

Darrell and Robin Sims

David and Sally Falck

Dewey Schade

Douglas and Stacey Pilcher

Edwin and Margaret Delph

Ernest and Pat Dora

Grahame Richards

Gregg and Sarah Tryhus

J. Elliott and Mary Hibbs

Jacqueline Smiley

Janet Wright

Jeffrey Kirk

Jordan Ouida and Heather Rancourt

Laurance and Barbara Nilsen

Mark Pekarik

Mark and Amy Schiavoni

Mark and Sue Landy

Mary Orton

Michael Meaney

Naresh Jain

Nedra Halley

Patty Woodard

Paul and Mary Cragan

Portia Erickson

Richard Gerry

Robert and Patricia Davis

Rudolf Dankwort

Todd Franks and Nancy Bodinet

William and Barbara Kent

Valiant Heroes $500 +

Alice Carmichael

Ann Becker and Brett Lincoln

Brenda Blunt

Carl and Jeannie Faulkner

Catherine McGonigle

Cedric Jones

Craig Curtis

Debbie Maple

Dennis Mitchem

Ghulam Ali Pardhan

Hilda Clint

J. Jones

Joanne Markis

John and Heidi McNary

John and Lana Gordon

Katherine Kruse

Kevin R. Merritt

Kimberlee Burke

Lane and Myrlene Healy

Laura Ross

Laurel Beth Shindell

Lewis Kurke

Lynette Carolla

M. Joyce Geyser

Marc Kellenberger

Marlene Shaw

Michael Petefish

Michael and Barbara Larriva

Mike Hirte

Philip and Susan Gerard

Rachel Lutrell

Rebecca Mietzner

Richard Holway

Robert Mar

Robert and Lynn Buly

Ronald Rubin

Ted and Roberta Meier

Wendi Sorensen

William Perry

William and Virginia Mitchell

Courageous Heroes $5,000 +

Ingolf and Susan Hermann

Jane Thorne

Jeff and Lisa Geyser

Kirsten Clark

Brave Heroes $10,000 +

Kelly Garcia

Marilyn Riddel

Robert Ramsey and Jenny Norton

Heroes for the Homeless are dedicated to empowering men, women and childrento end their homelessness. Thank you to all who became heroes this year.

A Message from Our CEOEach year, no matter the challenges or the triumphs, CASS’ plan has remained the same: to help men, women and children experiencing homelessness move their lives forward. Fiscal year 2011/2012 was no exception. More nights of shelter were provided and additional services were put into place to empower people to end their homelessness.

As you may know, when CASS was founded, we operated as an emergency response to the homeless crisis in the 80’s. Today, while emergency shelter remains as CASS’ core function, programs and wraparound services have proven to provide clients with the resources necessary to permanently end their homelessness.

During fiscal year 2011/2012, the need for us to grow our services was made evident when we served more homeless men, women and children than years prior. We saw more 18-24 year olds in need of guidance; more families with small children in need of a place to sleep; and more adults in need of physical and mental health assistance.

To respond to this increase in demand for services, CASS has taken steps to enhance fundraising efforts, to diversify our revenue and engage our individual donors. Further, CASS has collaborated with other service providers, govern-ment agencies and community advocates to ensure the needs of this population are met on a comprehensive and effective level.

Our 2011-2012 Annual Report highlights our outcomes and illustrates statistical trends we are seeing at CASS.

Additionally, we will show you how our continuum of care works. We hope this information will help you learn more about our programs and goals. Although we continue to enhance and improve our services, we cannot do this alone.

As we look forward to the years of service to come we hope that you will continue to help us provide these men, women and children with the opportunities they need to experience success.

For the Homeless,

Mark Holleran

Financial Statement: Fiscal Year June 1, 2011 to May 31, 2012

Results that Matter: Fiscal Year 2011-2012The Men’s Outreach Shelter provided temporary, emergency shelter to 3,875 men.

CASS provided shelter and supportive services to 3,714 men and women (75% men and 25% women)

at the Downtown Single Adult Shelter.

This last year, 208 families received shelter and supportive services (415 children and 295 adults)

at the Vista Colina Emergency Family Shelter.

Case management provided 9,368 hours of case management to individuals and families being

served by CASS.

Working with Employment Services 928 clients found employment.

CASS’ Veteran Support Services assisted 181 United States veterans.

The nationally accredited Vista Colina Child Development Program provided

comprehensive, high-quality care to 171 children ages zero to five.

188 school-aged children at the Vista Colina Emergency Family Shelter attended

our after school program.

CASS’ dental program provided care to 1,160 men, women and children.

Government Grants $4,608,195

In-Kind Donations $2,338,387

United Way $ 897,989

Other (e.g.Dental Fees) $ 402,403

Private Donations $ 299,328

Programs $7,930,668

Administration $ 846,092

Development $ 322,038

Agency Total $9,098,798

Revenues Expenses

Since 1984, Central Arizona Shelter Services (CASS) has worked to empower men, women and children with diverse needs to end their homelessness by providing shelter and supportive services. Last year, CASS served more than 6,700 men,

women and children making the agency the State’s largest shelter and service provider for the homeless.

CASS addresses the needs of those in the Valley experiencing homelessness through a continuum of care program model that provides shelter and individualized supportive services allowing individuals and families to move their

lives forward. These services include: family and adult emergency shelters, case management, employment services, child and youth development programming, dental health and hygiene services and veteran support

services.

54%

27%

10%

4%

5%

87%

4%9%

moving life forward

Mission Statement: Empower men, women and children with diverse needs to end their homelessness by providing shelter and supportive services.

6. Re-engaging thriving, working, and self-sufficientindividuals and families back into our community.

How CASS Works:

1. Intervention and EngagementPeople turn to CASS when they have no one or nowhere else to turn. Many learn of CASS through other nonprofits and service organizations ormembers of their social networks, or through a street outreach team.

CASS participates with the Human Services Campus’ street outreach team to encourage homeless individuals to connect to shelter, healthcare and other essential services. In addition, many referrals to CASS come through the State’s toll-free Community Information and Referral’s 211.

CASS recognizes that people experiencing homelessness are in crisis and vulnerable. Through our shelter services we are able to help them get to a place where they are comfortable, stable and able to meet their own needs.

2. StabilizationOnce conncected to CASS, clients’ basic needs of food, clothing and shelter are met. This helps stabilize those in crisis so they can focus on endingtheir homelessness.

CASS operates three facilities where these basic needs are met:

Downtown Single Adult ShelterEmergency Shelter is provided for adult men and women with access to hygiene supplies, clothing and laundry facilities. Approximately 425 men and women are served each night.

Men’s Outreach ShelterOverflow shelter is available to approximately 200 men each night. This shelter provides a safe place to sleep and serves as the first step in assessing the needs of individuals and encouraging them to engage in additional services.

Vista Colina Emergency Family ShelterEmergency Family Shelter that is comprised of 30 furnished apartments and provides families with access to onsite family resources.

3. AssessmentAnyone who seeks shelter at CASS is provided a case manager to identify their unique needs and address theissues that led to their homelessness. An individualized case plan, outlining goals and milestones, is developed to assist clients with obtaining the necessary resources and services to end their homelessness.

While developing an individualized case plan, case managers assess new clients’ needs and connect them to resources such as education, job training, substance abuse support programs, mental and behavioral helath services, medical services, income benefits and employment services.

4. Obtain Resources and SupportCase managers at CASS connect clients to an array of supportive services to help them reach their goal of ending their homelessness.

CASS provides the following supportive services:

Employment ServicesPrepares individuals to enter the job market through job counseling, job readiness classes, and resume and application assistance. Access to computers, internet, job listings, work clothing and/or tools and transportation are provided to assist in the job search.

Veteran Support ServicesNavigates veterans through resources and benefits such as healthcare, income and housing and addresses any other immediate needs. CASS has designated shelter beds specifically for veterans.

Child and Youth Development ProgrammingNationally-accredited, onsite child care is provided to families with young children and an educationally-driven afterschool program is offered to school-aged children. Both services are free of charge to families staying at the Vista Colina Family Emergency Shelter.

The CASS Dental Clinic for the HomelessOffers high-quality comprehensive dental care to homeless children, families and adults. The Clinic works with volunteer dental professionals and specialists to operate the largest volunteer dental clinic in the nation.

Through collaborations with partners on the Human Services Campus and throughout the community, we are able to widen our scope of resources to meet the diverse needs of our clients.

5. Obtain Appropriate HousingConnecting people to permanent housing that suits their specific needs is the solution to ending homelessness. CASS staff works closely withclients to find affordable and appropriate housing options, as well as identify those in need of immediate housing.

For many clients, permanent, supportive housing is their best option. CASS’ housing affiliate, Arizona Housing, Inc. (AHI) responded to this need and created affordable housing opportunities to help formerly homeless and low income individuals afford a place of their own.

AHI assist individuals and families in attaining self-sufficiency through dignified housing and wraparound services. At each of AHI’s facilities, residential coordinators serve as case managers ensuring that former clients continue to receive the support they need and stay on track in moving their lives forward.

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Board OfficersChairman: John R. Rivers, FACHEVice Chairman: Tim Tiller, MSWTreasurer: Nicholas A. RagoSecretary: Marc Kellenberger

Board MembersAnn BeckerBryan Murphy, Esq.De Wet Du PlooyDouglas J. SylvesterGail CurryGuy MikkelsenHoward C. EpsteinJ. Elliott HibbsJames E. MorlanJane WilbershideJeramie McPeekJim ManosJohn R. Rivers, FACHEM. Joyce GeyserMiAsia PashaMike BieleckiNicholas A. RagoTim Tiller, MSW

Corporate, Foundation, Governmentand Collaborative PartnersAAA ArizonaAcme Aerospace Inc.Acquisition Process ServingAHCCCS American Endowment FoundationAnderson Family FoundationArizona Behavioral Health CorporationArizona Cardinal CharitiesArizona Community FoundationArizona Department of CommerceArizona Department of Economic SecurityArizona Department of EducationArizona Department of Health ServicesArizona Department of HousingArizona Foundation For WomenArizona Public ServiceArizona State University Public AlliesBank of America Charitable Foundation, Inc.Best Western International Best Western International, IncBHHS Legacy FoundationBirthday BlessingsBlue Cross Blue Shield of ArizonaBruce T. Halle Family FoundationBuilding Owners and Managers Association (BOMA)Camelback Rugby Club LtdCASS Junior BoardCelebration Lutheran ChurchChild Christ Society

Cibola Vista Resort & SpaCity of AvondaleCity of ChandlerCity of Glendale City of GoodyearCity of MesaCity of PeoriaCity of PhoenixCity of ScottsdaleCity of TempeComTransCoyotes CharitiesCrescent BallroomCrescent Crown DistributingDelta Dental Charitable FoundationDiscover Arizona Real EstateEd L. & Helen L. Korrick TrustEncore Capitol GroupEquity Title Agency, Inc.Fairfeild Inn & SuitesFirst Financial Equity Corp.First Pentecostal ChurchFirstbank of ArizonaFoothills Sports Medicine & Orthopeadics - PhoenixFox Restaurant Concepts Freightliner of ArizonaGabriel's AngelsGive GirlsHarriet D. Brewster FoundationHilton Garden InnHom, Inc.Honeywell Hometown SolutionsHumana

Hyatt RegencyInterest MinistriesInternational Healing CathedralJ. W. Kieckhefer FoundationJohnston Law Offices, PLCKitchell CorporationLarry H. Miller CharitiesLaw Offices of Stephanie Lake, PCLuv Shack Ranch Horse RescueMaricopa County Attorney's OfficeMaricopa County Emergency Food and Shelter ProgramMaricopa County Human Services Department

Max & Victoria Dreyfus FoundationMcKenney Realty, LLCMidwestern UniversityMidwestern H.O.M.E. Project Moms to MomsNational Charity LeagueNationwide Insurance FoundationNina Mason Pulliam Charitable TrustNorth Phoenix Lions ClubOtto and Edna Neely FoundationPerkins Coie Charitable FoundationPhilosophy, Inc.Phoenix Affilate, Susan G. Komen For The CurePhoenix Suns CharitiesPreach Building SupplyPure Heart Christian FellowshipRed Roof InnRobert Wood Johnson FoundationRyan Foundation US, Inc.Sai Baba Young AdultsSalt River ProjectSaved SolesScottsdale Insurance CompanyShafa Medical ClinicShoebox MinistrySkinner Family Living TrustSouth Mountain Community CollegeSouthwest Gas Corporation FoundationStarbucks Coffee Company Style StalkersTalking Stick ResortTarget - Lake Pleasant StoreThe Allstate FoundationThe Charles Schwab CorporationThe Ellie and Les Hayt Family FoundationThe Foraker FoundationThe Harpley FoundationThe Hartford Insurance CompanyThe Joshua SquadThe Max & Victoria Dreyfus Foundation, Inc.The Sundt FoundationThe Virginia G. Piper Charitable TrustThe HLAP ASU Legal Aid ProgramTown of GilbertTown of Paradise ValleyToyota Financial ServicesUnited States Department of Veterans AffairsUnited Way of Central MarylandUSAA Foundation PhoenixValley Anesthesiology FoundationVerengo SolarWaste ManagementWest Maricopa County Chapter of Thrivent LutheransWeyerhaeuser Giving FundWillis of Arizona, Inc.

Thank You To All of Our Volunteers and Community Partners

“I expected life to be interesting when I got out of the military, but I expected to be more prepared than I

was”, shares Isaac, a veteran who found shelter at CASS. Like many young veterans, Isaac had difficulty

readjusting to civilian life. With the help of CASS’ Veteran Support Services, Isaac found work and saved

enough money for an apartment. Through CASS’ guidance, Isaac regained his independence and is living a

healthy and happy life.

"Without CASS, me and my daughter would be in the streets”, shares Diana. After years of enduring an

abusive relationship, Diana took her young daughter and left her husband. In search of safety and support,

they found themselves at CASS' Vista Colina Emergency Family Shelter. Diana’s daughter attended the shelter’s

afterschool program while she looked for work. Knowing her child was well-cared for, Diana was able to focus

on her goals. Today, they are in their own home. Diana has a full-time job, and her daughter is happy, healthy

and stable.

“CASS was the best thing to happen to me”, says Richard who found himself unemployed after the company

he worked for was dismantled. Richard’s bipolar disorder, coupled with a bad economy, made it difficult for

him to find new work and he eventually lost his home. Richard found help at CASS where he was provided

shelter. His case manager connected him to services for medical treatment, and he found support as he

searched for employment. It wasn’t long before Richard found a job and was able to move into his own

apartment.

"I want to make an impact on the world and have a purpose in my life.” At just 15 years of age, David was

kicked out of his home and was left to fend for himself. For years David slept under bridges and in parks. He

never felt safe, and didn’t feel he deserved a better life. David suffers from mental health issues stemming

from his childhood. It wasn’t until he came to CASS that he started to believe that he truly deserved happiness.

Now, after 25 years of homelessness, David is in his own apartment at CASS’ housing affiliate, Arizona

Housing, Inc., where he receives ongoing mental health services and other supports to keep him on track.

“I felt safe at CASS”, says Sara, a former CASS client. After leaving an abusive relationship, Sara sought refuge

at CASS. With a history of mental and physical health issues, she found it difficult to find the confidence to

move her life forward. CASS staff worked diligently with Sara and within just a month of her stay at CASS,

Sara landed a job with an insurance company. A couple of months later she had enough money to move into

her own home.

Client Testimonials