hany update c v
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Hany Nagah Abd Elhamed Hegab .Address: 10th Of Ramadan 4th sector Home 24/5 Flat 3 Elsharkya, Egypt.Phone: (015) 367585. Mobile: 01014766945, 01202039190.Email: [email protected] [email protected]
Job objective: Seeking a challenging position in an international company and improving my educational skills.
Education.
Mini MBA at El Maher Academy – Certified by Cairo University (January 2014)o Negotiation Skills Certificateo Communication and Rhetorical Skills Certificateo Strategic Management Skills Certificate
2001-2005: El Shorouk Academy, B. S. C. Degree in Computer Science Grade: Good
Graduation project:
Project: Human Resources Management SystemDeveloped by: Oracle 8 database.Grade of project: Excellent.
IT Courses Studied:
MCITP 70-680 WIN 7 & 70-643 APPLICATION
Mailing EXCHANGE 2007
Environment: MS-Windows 98/2000/XP/vista/7/8, MS-Dos, Internet.
Skills :
O.O.P, System Analysis and design for Oracle 8 database and develop 6 Network fixation and maintains
Hard ware maintains for Intel and Intel compatibles ( clients and servers )
Experience
** GC BIS 2 nd Level Support at Pepsi-Co (May 2013- present)Pepsi Greater Cairo Sites
Duties include :
Full responsible to provide 2nd level support for more than 900 user, 1000 network node and 15 server among greater Cairo PepsiCo sites
Setup, configuration, troubleshooting and controlling Microsoft exchange server over Windows Server 2003 and higher versions.
Setup Symantec SEP12.1 client for end users, maintain server connectivity and troubleshooting security threads (user and networks).
Setup, configuration and controlling Active Directory over Windows Server 2003 and higher versions.
Configuring and troubleshooting BB and ActiveSync over Exchange Enterprise mail service. Installing and troubleshooting various Microsoft products (Office 2010, Visio2010, OCS2007,
Lync2010, MS Project2010, ……) Installing and maintenance VPN secure connections over Juniper Network connect. HP OVSD installation, configuration, troubleshooting and using (dealing with all Service Desk
and incident management modules. HP SM9 modules user Dealing with all modules: Service Desk, Incident Management, Problem
Management, Change Management, Configuration Management, Self Service Ticketing, and Service Level Management.
Following UP Login to Citrix, "SAP, Office,…" Installing and troubleshooting various Oracle modules and applications (S&D, Sales Cones,…) Installing and troubleshooting various SAP modules and Projects.
** Service desk engineer at Mobinil Customer Service Center (March 2013 – May 2013)
Duties include : Installing and configuring computer based systems. Diagnosing and solving hardware/software faults. Logging customer/employee queries. Analyzing call logs to spot trends and underlying issues. Support users over company remotely or physically to solve their issues. Do the proper corrective actions for the (system-errors) and report the errors and reasons. Daily/monthly/annually reports about the faced errors to do the proper actions to
stop getting this errors back. Open the support tickets and pass it for System administrator and network
administrators to solve the issues
** National Gas Group – November 2005 – Jan 2013
National Gas Company finance, design, supply, construct, operate and maintain natural gas distribution networks and residential, commercial, and industrial installations and power plants as well as marketing natural gas in the areas of concession.
Technical Support in Information Technology Dept. in National Gas group (NationalGas,Arabia Gas ,Ctip Oil & Gas ,Forco Technologies,RM Technologie)companies group. Responsibilities:
1 – Managing Hand held proccess from (formatting – install HH software – training collector – sync with the PCs and reporting)
2-Managing and implementing (National Gas Group) domain controller to control all user system desktop and network and configuring (National Gas Group) mail server by implementing exchange server 2007 , and using (Symantec) for spam, and Managing also implementing and configuring mail filtering and security mails rules access from internal or external from client to exchange server in all access type.
3-Implementing and configuring file server to storage and management all data, and also to facilitate user access by network mapping for the folder share.
4-Support for company servers and network infrastructure.
5-Administration of windows 2003 servers, Active directory users and groups.
6-Configure and manage network and user access to public and home folders.
7-Disaster recovery management, backup scheduling and contingency planning.
8-Implementing and configuring SQL server as a central SQL for a lot of application, and run schedule job of backup to restore in emergency case, and handle all necessary administration
** Customer Service Task Manager at National Gas Group (2009-2011)- Managing a team of 3 supervisors and 30 sales merchandisers.
- Managing the commercial and industrial Contracts.
- Managing client satisfaction by imposing new strategies.
- Issuing a daily report of the office activities.
- Issuing the outdoor marketing strategy.
- Managing the marketing outdoor process.
- Issuing a monthly marketing evaluation for outdoor teams.
** From 07/2014 till present ICDL instructor in Omax center.
** From 01/01/2007 till 25/08/2008 ICDL instructor in Compu-Tech Egypt center.** From 08/10/2009 till 28/10/2009
ICDL instructor in Arab training academy.
BUSINESS SKILLS
• Communication Skills:
• Dedicated, hardworking individual with the communications skills to work at all levels of the project.• Outstanding motivator and builder of team work. Works well in both team and individual assignments.• Excellent ability to communicate with customers, taking necessary steps to ensure customer satisfaction.
• Leadership Skills:
•Outstanding leadership abilities; able to coordinate and direct all phases of project- based efforts while managing, motivating, and leading project teams.
•Effective project management skills, overseeing implementations and completing project milestones according to timelines.
•Exceptional abilities in project design and management with the organizational and supervisory skills to assure success. Delegates and monitors work to meet and beat deadlines.
• Research Skills:
•Successful in meeting technical challenges and finding solutions to meet the needs of the customer.
•Gathered and evaluated detailed information about third party network management tools.
•Demonstrated capacity to implement innovative programs that strengthen the organizations.
Personal information:
Birth date: 20/2/1985. Material status: married. Nationality: Egyptian. Spoken Languages: Arabic: Mother language English: Good
Hobbies: Sports ( football – ping pong ) , reading ( stories ).
Note: I hold the position of Resala association as a public relations manager