HANY MHANA

Hanymhana

+965 50266673

Manages sales of the auto bank products and services in within a defined geographic area, Ensures consistent,

profitable growth in sales revenues through positive planning, deployment and management of sales personnel.

Identifies objectives, strategies and action plans to improve short- and long-term sales and earnings.

An innovative professional. Capable of formulating robust and effective plans in order to achieve the goals and

job objectives. Attentive to details with logical and analytical approach to solving obstacles. Possess excellent

interpersonal and bilingual communication skills used to great effect in developing positive working relations

internally and externally..

EXECUTIVE PROFILE

Career advancement

Personal and knowledge development

Utilizing current experience Grow year by year along the side of the banking advancement

Obtain a position that will enable me to use my strong organizational skills

kedIn profileLin

Objective (s)

AREA OF Expertise

Banking Product assortment

Retails Banking

Credit card, Auto loan, Loans and real State

Credit Policy

Risk Management

Open Accounts Local and globally

Target allocation

Controlling margins

Feasibility studies

Forecasting

Performance management

Strategic planning

Customer facing

Client development

Competitor analysis

International Trading

Bachelor's Degree Tourist Guidance

Alexandria University, Egypt 2003

Grad good

Project Graduation Excellent

Universities Scientia Compleo, the Globecon Group June 2010, 2011

Certificated of

Evaluating small businesses

Portfolio performance

Portfolio management

Specialized options

Personal investment in derivatives

Portfolio structuring

Mortgage backed securities

Comparing derivative alternatives

Asset naked securities

Credit fundamentals

Personal investment in trusts and estates

Interest rate and FX risks

Currency swap uses and markets

Market risk management and capital markets

Personal investment in hedge funds

Ahli United Bank (AUB) 2010

Certificated of

Forefront of Global financial Services Industry

Decision making

Skills of selling financial service

Behavior seller and sales techniques

Personal investment in derivatives

Specialized options

Institute Banking Studies Kuwait, 2007, 2013, 2014

Certificated of

Effective interpersonal Communication Skills

Anti-Money Laundering and Terrorist Financing 2013

Combating Money Laundering and Terrorist Financing 2014

Shape Financial Corp 2008

Certificated of Foundations of Islamic Financial Analyst

Citibank, Sales and Marketing Service s, Egypt 2004, 2005, 2006

Certificated of

Top performance Credit Card, Citibank

Top Performance Credit Card Fraud Awareness, Citibank

Assistance in Preventing Fraud, Citibank Credit Cards Policy Training, Citibank

Academic Qualifications

Real estate securities

Risk analytic and option adjusted spreads

Applications of interest rate swaps

Leasing features and uses

Real estate financial analysis

Capital structure and rating agency considerations

Ratio analysis to evaluate income property

Return attribution

Venture capital

Common and preferred stocks

Equity derivatives

Option models and hedging applications

Evaluating high net worth individuals

Anti-Money laundering ( AUB Custom Version ) Caps, Floors and Swaptions

Communication skills

Leadership

Sales Diploma

Marketing Diploma

Top performance Islamic Banking system (IBS

Career History

Sales Manager

Ahli United Bank (AUB)

Key Achievements

o Sales Manager of auto loans

o Top performance sales

o Team Leader of global Accounts with AUB group

o Team leader of loans

o Achieved all the target and all the tasks

o Quality insurance for 4 years

o Increase of over 280+% in total AVE among the AUB Kuwait o Success in global Account plus auto Loan ( new product in AUB Kuwait )

Responsibility

• Performance, operation and staff Manages and directs the activities, operation of all direct sales staff,

signing all issues related to staff, retail product submitted by staff, account opening form, investment

deposits, Financing, credit card etc.. and all HR admin, business issues related to staff, Report to head

of retail division.

• Make deals with the auto Agency. Prepare staff internal strategy and business action plan submit to

Head of retail division and get approved, staff should follow strategy business plan that set by retail

management and various campaigns that launch by marketing.

• Follows up on performance Responsible for obtaining profitable results through the sales team by

motivation, counseling, skills development and product knowledge development.

• Manage the sales administration function, operational performance reporting, streamlining processes

and systems wherever possible, and advising senior management on maximizing business relationships

and creating an environment where customer service can flourish.

• Responsible for managing the sales team, developing a business plan covering sales, revenue, and

expense controls, meeting agreed targets, and promoting the organization's presence throughout.

• Assist in the development of the annual marketing plan, specifically advising on: realistic forecasts for

each product and territory (based on historical data, market trends, competitive activity, promotional

strategy and sales effort), realistic costs of operating the sales force; and sales promotion programmer

plans

• Coaches, trainings and leads the sales team to ensure development of their skills in order to achieve

the set target.

• Applying the relevant sales campaigns with coordination of Marketing.

• Follows up with all pending customers issues after sales until deal is closed to ensure customer

satisfaction.

• Randomly contact on monthly basis call some 20% of customers that opened account through all staff

teams.

• Manages market studies and identifies business opportunities and market trends, customer feedback

and suggests more attractive offers for Head.

Team Leader (Credit Cards, Cash Loans, FD and Open New Accounts)

Targets of the staff that report to me and turn report directly to Sales Manager

Responsible for all related issues to their staff and to monitor them in order to respect the bank policies,

attendance (Morning & afternoon shifts) daily agenda should be singed to control the staff activates.

Coaches and trains my team to make sure they are on the right track to achieve their target and trains

team to improve their skills and requests training if needed to ensure a proper presentation of the team

business.

Maintains updated record of the team's performance in order to assess the strength and weaknesses

of each member.

Opens new doors for business and come up with ideas of how to generate business and help the unit

achieve the sales target.

Present

Academic Qualifications

7002

Academic Qualifications

Career History

Handles customer complaints and assure the staffs respect the bank's policy and not causing any risk

to the bank.

Reporting their weekly overall business to manger

Check all account opening forms and retail financing.

Senior Sales Executive (Credit Cards, Cash Loans, FD and Open New Accounts)

Meets the customer inside or outside the bank and provide to my line manager –team leader with

interview sheet when exist.

Report daily plan & business to my team leader on daily agenda form.

Responsible for selling various products, this may come up from time to time as directed by Retail

banking management.

Complete, fill the application form & confirm signature after obtain customer

Reporting to

Head Unit

Area Sales Manager

Citibank, Egypt

Key Achievements

Team leader (Credit Cards) Senior Direct Sales (Credit Cards)

Direct Sales Executive

Certificated of Fraud, Citibank group

Responsibility

Area Sales Manager

• Develop sales and marketing strategies to drive sales growth in the assigned area.

• Develop and manage an efficient distribution network to improve sales performance.

• Manage the sales team for sales growth and revenue enhancement

• Conduct market research to understand competitors and market trends.

• Provide innovative ideas and suggestions to improve the market presence.

• Maintain relationship with existing customers for repeat business.

• Build sales culture and sale centric atmosphere among the team members.

• Provide timely feedback to the sales personnel regarding their sales performance.

• Provide trainings, educational workshops and challenging opportunities for enhancing career growth

of employees.

• Conduct business plan review meetings with sales team, Develop creative promotional strategies to

attract more customers.

• Appreciate the contributions and accomplishments of sales employees through proper rewarding

mechanism.

Develop performance improvement plan for sales team to meet performance goals

• Manages market studies and identifies business opportunities and market trends, customer feedback

and suggests more attractive offers for Head.

• Coaches, trainings and leads the sales team to ensure development of their skills in order to achieve

the set target.

• Manage the sales administration function, operational performance reporting, streamlining processes

and systems wherever possible, and advising senior management on maximizing business relationships

and creating an environment where customer service can flourish

2007

Academic Qualifications

7000

Academic Qualifications

Team Leader

Upholds credit policy and lending guidelines, maintaining a balanced approach to risk management

Protects the bank’s assets and reputation by knowing the customer and their business, monitoring for

suspicious behavior, and taking appropriate action as set forth in operating policies when necessary

Selling of banking products to clients. Products might include Credit Cards, Loans

Strategizing & implementing ways to achieve sales targets

Targets of the staff that report to me and turn report directly to Sales Manager

Building an energetic and proactive team in order to make an outstanding impression on our customers by

providing friendly, personal and efficient service over the phone.

The main focus of this role is to manage the team to achieve sales targets, as well as contribute to the Bank

target of being the finest financial

Ensure compliance, operational risk controls in accordance with Citibank or regulatory standards and

policies; and optimize relations with regulators by addressing any issues

Leads and manages a team of Business Banking Specialists and Business Relationship Managers who

act as the most important physical interface between Citibank and business banking customers.

Provides direction, is involved in new business development and promotes two-pronged strategy “Best

Bank for Business” and “Leading International Bank"

Oversees assigned market’s strategic initiatives ensuring profitability, steering financial performance,

and delivering superior quality of service in a consistent manner

Responsible for sales management of staff and assigned market

Senior Direct Sales

• Good relationships with the companies customers through regular Phone contact, e-mails or the

personal contacts.

• Build a connection between the current market and the future market with his company.

• Provide the accurate feedback on the future buying trends to their employers.

• Review their own aim and the performance at exceeding their targets.

• Assist the management in taking the appropriate decisions in the discussions in the forthcoming

products and on the special promotions.

• Records the sales and the other information.

• Sales report to the sales department.

• Displays the efficiency in gathering the customers and market information to enable conflicts regarding

the customer specifications to their managers, delivery and the variation in the prices

Direct Sales Executive

• Responsible for providing a range of general banking services to business customers to achieve the

business goals of the branch.

• Participate in the development and implementation of the branch sales plan and programs for the

business segment ensuring the consistency with the overall business plan of the Citibank.

• Achieve the agreed individual sales targets ensuring the compliance with Citibank policies and

procedures to support the realization of the branch targets, particularly those of the business segment.

• Promote the bank's products to new and existing customers by making proactive sales efforts and

capitalizing on cross selling opportunities in order to achieve the sales targets.

• Develop existing client relationships, if potential exists, to upgrade them into the Commercial Segment.

• Review applications for loans and credit cards to confirm their completeness and initiate processing, by

deciding those cases within delegated level of authority and escalating the remaining to the

appropriate authorities.

• Ensure to deliver consistently high level of customer service and effectively deal with the customer

queries in order to maintain high degree of customer satisfaction

Reporting To

ADCO Hisham Khayrat

Career History

• Microsoft Office Package

• IBS system

• CiNet

• Signature cap

• MLS

• OIS

Social active with ability to learn & to work in team.

High sense of urgency in completing assigned tasks.

Able to work under pressure & meet deadlines.

Able to accept responsibilities & work without supervision.

Believe in team work spirit

Customer service & customer care skills

Communication skills both verbal & listening

Applying daily attributes to day-day aspects of work and knowledge sharing

Sharp and detailed observation and wish-full thinking

Highly organized and believe in teamwork spirit

Beforehand initiative

Excellent sales and negotiation skills.

Dynamic, Flexible, ambitious, organized & independent

Date & Place of Birth 26th of November 1980, Kuwait

Languages Arabic

English

Address Salmiya block 3 st 2, building 4

Nationality Egyptian

REFERENCES – Available upon request.

Key Competencies

Skills & Qualities

Personal Dossier