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HANDOUT NO 14HAMZAH DENNY SUBAGYO0857.30.11.55.22& EMOTIONALQUOTIENT

TUJUAN PEMBELAJARANSETELAH MEMPEJARI SESSI INI MAHASISWA DAPAT : Prentice Hall, 2007Excellence in Business Communication, 7eChapter 1 - 3Achieving Success Through Effective Business Communication3 Prentice Hall, 2007Excellence in Business Communication, 7eChapter 1 - 4Effective CommunicationQuicker problem solvingStronger decision makingIncreased productivitySteadier work flow4 Prentice Hall, 2007Excellence in Business Communication, 7eChapter 1 - 5Effective CommunicationStronger business relationshipsClearer promotional materialsEnhanced professional imageImproved stakeholder response Prentice Hall, 2007Excellence in Business Communication, 7eChapter 1 - 6What Employers ExpectOrganizing ideas and informationPresenting coherently and persuasivelyListening effectivelyCommunicating with diverse people

Prentice Hall, 2007Excellence in Business Communication, 7eChapter 1 - 7What Employers ExpectUsing communication technologyMastering high-quality speaking and writingPracticing business etiquetteCommunicating ethically

Prentice Hall, 2007Excellence in Business Communication, 7eChapter 1 - 8Characteristics of Effective CommunicationProvide practical informationGive facts rather than impressionsClarify and condense informationState precise responsibilitiesPersuade and make recommendations Prentice Hall, 2007Excellence in Business Communication, 7eChapter 1 - 9Communication in Organizational SettingsInternal FormalInformalExternal FormalInformal9 Prentice Hall, 2007Excellence in Business Communication, 7eChapter 1 - 10Internal CommunicationOfficial structureFormal chain of commandUp, down, across formal power linesThe grapevineInformal networkingUnofficial lines of power10 Prentice Hall, 2007Excellence in Business Communication, 7eChapter 1 - 11External CommunicationFormal contactsMarketingPublic relationsInformal contactsEmployeesManagers11 Prentice Hall, 2007Excellence in Business Communication, 7eChapter 1 - 12The Communication ProcessSender has an ideaSender encodes the ideaSender transmits the messageReceiver gets the messageReceiver decodes the messageReceiver sends feedback12 Prentice Hall, 2007Excellence in Business Communication, 7eChapter 1 - 13Why Is Business Communication Unique?Globalization and diversityInformation valuePervasiveness of technologyReliance on teamworkNew corporate structuresCommunication barriers Prentice Hall, 2007Excellence in Business Communication, 7eChapter 1 - 14Globalization and Workforce DiversityProducts and marketsBusiness partnershipsEmployees and executives Prentice Hall, 2007Excellence in Business Communication, 7eChapter 1 - 15Increasing Value of Business InformationKnowledge workersCompetitive insightsCustomer needsRegulations and guidelines Prentice Hall, 2007Excellence in Business Communication, 7eChapter 1 - 16Pervasive TechnologyEnhancing communicationUsing technology wiselyMaintaining your skills

Prentice Hall, 2007Excellence in Business Communication, 7eChapter 1 - 17Evolving OrganizationsTall structuresFlatter structuresFlexible structuresCorporate cultures Prentice Hall, 2007Excellence in Business Communication, 7eChapter 1 - 18Reliance on TeamworkEmployee satisfactionOverall flexibilityResponsiveness to competition Prentice Hall, 2007Excellence in Business Communication, 7eChapter 1 - 19Communication BarriersPerception and languageRestrictive environmentsDistractionsDeceptive tacticsInformation overload19 Prentice Hall, 2007Excellence in Business Communication, 7eChapter 1 - 20Effective CommunicationMinimize distractionsConsider the audienceImprove your skillsGive and get feedbackApply business etiquette Prentice Hall, 2007Excellence in Business Communication, 7eChapter 1 - 21Using Business Communication TechnologyMaintaining perspectiveImproving productivityReconnecting with people Prentice Hall, 2007Excellence in Business Communication, 7eChapter 1 - 22Observing Business Communication EthicsUnethical practicesPlagiarismSelective misquotingMisinterpreting numbersDistorting visuals22 Prentice Hall, 2007Excellence in Business Communication, 7eChapter 1 - 23Making Business ChoicesEthical dilemmaStakeholdersConflicting loyaltiesDifficult tradeoffsEthical lapseBusiness pressuresIllegal choicesUnethical choices23 Prentice Hall, 2007Excellence in Business Communication, 7eChapter 1 - 24Ensuring Ethical CommunicationIndividual employeesCompany leadershipPolicies and procedures24 Prentice Hall, 2007Excellence in Business Communication, 7eChapter 1 - 25Communication ClimateModify organizational structureFacilitate feedback25 Prentice Hall, 2007Excellence in Business Communication, 7eChapter 1 - 26Ethical CommunicationRecognize ethical choicesMake ethical choicesMotivate ethical choices26