hampshires implementation of e-government strategy andy holdup e-government programme manager
TRANSCRIPT
Hampshire’s Implementation of e-Government Strategy
Andy Holdup E-Government programme manager
This afternoon’s session
• The role of the Web in e-government
• The role of information in e-government
• The futility of going it alone• The importance of being
Hampshire (or Fareham or Basingstoke, depending on the circumstances)
What’s it all for?
Reporting a highway defect to the Council
Letter
Q Which of the following methods would you be most likely to use now/in two years’ time if you needed to report a highway defect, such as a large pothole, to the Council?
90%
28%
23%
17%
11%
78%
20%
40%
14%
10%
Telephone
Speak to local Councillor
Personal visit to office
Base: 945 Hampshire residents aged 16+. Fieldwork postal April-June 2002
FutureNow
Attitudes towards new technology
Base: 945 Hampshire residents aged 16+. Fieldwork postal April-June 2002
I find it easy to use new technology
% Agree
Q To what extent do you agree or disagree with the following statements about new technology?
There is nothing useful on the Internet that I can’t find elsewhere
I prefer to stick to more traditional methods of communication
I prefer to have somebody who will use a computer for me
% Disagree
The Internet I only for young people
Net +/-
Using new technology would make it easier for me to deal with the Council
+45
+13
-53
-51
+11
-73
6831
Visiting ‘Hantsweb’
% Yes
Q Do you personally use the internet these days?
% No
Q Have you ever visited Hantsweb, Hampshire County Council’s website, on the internet?
4158
% Yes% No
Base: All who use the internet (559)Base: 956 Hampshire residents aged 16+. Field postal July-September 2002
Accessing information on Hantsweb
Base: All who have visited Hantsweb (221)
Q Thinking again about the last time you visited Hantsweb, how easy or difficult was it finding the information you wanted?
14%
55%
17%
8%3%2%
Neither easy nor difficult
Very easyDon’t know
Fairly difficult
Fairly easy
Very difficult
Information is good overall
Base: All who have visited Hantsweb (221)
Q Overall, how would you rate the information provided on Hantsweb?
21%
56%
14%
5%4%
Neither good nor
poor
Very good
Don’t know
Fairly poor
Fairly good
Very poor (1%)
Accessing services using the Internet
Base: 945 Hampshire residents aged 16+. Fieldwork postal April-June 2002
Finding out information about local events
Q In the future, which of these services, if any, might you consider obtaining electronically (the internet)?
Booking an appointment
Finding out how to apply for a public service
Applying for a service
Viewing or contributing to a public meeting
Taking part in a public consultation/survey
Telling the local Council about something
Renewing, changing or querying an existing service you receive
Making payments for County Council service
Accessing services using the Digital Television
Base: 945 Hampshire residents aged 16+. Fieldwork postal April-June 2002
Finding out information about local events
Q In the future, which of these services, if any, might you consider obtaining electronically (digital television)?
Booking an appointment
Finding out how to apply for a public service
Applying for a service
Viewing or contributing to a public meeting
Taking part in a public consultation/survey
Telling the local Council about something
Renewing, changing or querying an existing service you receive
Making payments for County Council service
Accessing services using a Public Information Point
Base: 945 Hampshire residents aged 16+. Fieldwork postal April-June 2002
Finding out information about local events
Q In the future, which of these services, if any, might you consider obtaining electronically (a Public Information Point)?
Booking an appointment
Finding out how to apply for a public service
Applying for a service
Viewing or contributing to a public meeting
Taking part in a public consultation/survey
Telling the local Council about something
Renewing, changing or querying an existing service you receive
Making payments for County Council service
Would never access services electronically!!
Base: 945 Hampshire residents aged 16+. Fieldwork postal April-June 2002
Finding out information about local events
Q In the future, which of these services, if any, might you consider obtaining electronically?
Booking an appointment
Finding out how to apply for a public service
Applying for a service
Viewing or contributing to a public meeting
Taking part in a public consultation/survey
Telling the local Council about something
Renewing, changing or querying an existing service you receive
Making payments for County Council service
% would never use
The Web will probably not be people’s first choice for public services for the foreseeable future
Forms and Workflow
The Web (Hantsweb, districts, UKOnline, others)
Informationcentres
Contactcentres
Otheragencies
Access to services
Services
People
The Web should be seen primarily as a tool to support front line staff – self service is a valuable spin-off
Going it alone
•How do you make it seamless?
•How do you afford it?•Why would you want to do it?